Via Lacqua Hospedagem e Reservas

Caldas Novas -17.72206000, -48.62666400 , Circular Francisa Lima De Bezerra, S/n (Show on Map)
8.4
Very Good


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Summary of reviews'Via Lacqua Hospedagem e Reservas' is highly regarded for its outstanding location, offering close proximity to essential amenities, the center and numerous dining options. Guests particularly appreciate its convenience to the pools of Clube Lacqua and the safety, cleanliness and strategic accessibility of the area. On-site parking, well-organized facilities and the overall cleanliness of the hotel further add to its appeal, making it a practical choice for many travelers.

The breakfast at Via Lacqua is another highlight with guests frequently describing it as excellent, varied and worth the cost. The breakfast buffet provides a wide range of options, is served at convenient times and is noted for its cleanliness and the courteousness of the staff, enhancing the overall breakfast experience.

Accommodations at the hotel are generally well-received for their cleanliness, spaciousness and comfort. Many rooms are described as cozy and well-organized with comfortable beds and good facilities like air conditioning and hot showers. Guests appreciate the affordability and the amenities provided, though there are occasional mentions of worn-out facilities, maintenance issues and variability in quality depending on the owner.

The hotel's dedication to cleanliness is evident in the frequent commendations from guests, who describe both apartments and common areas as spotless. The consistent cleanliness of the dining area and the warm, clean pools significantly contribute to the guests' positive experiences.

Staff performance receives mixed reviews. Many guests praised the polite and attentive service of the staff with specific individuals like Paula Dantas and Sergio receiving particular appreciation for their helpful demeanor. However, some guests reported instances of rude and untrained employees, highlighting a need for better training and consistency in guest relations.

One area of significant dissatisfaction is the hotel's free WiFi service. Many guests reported poor or non-functional internet connectivity, particularly in rooms farther from the reception with some being forced to rely on their mobile data for connectivity.

The pool facilities at Via Lacqua are widely praised for their cleanliness, appropriate temperatures and 24-hour accessibility, which cater well to guests' varied schedules. Despite occasional overcrowding and some reports of unpleasant smells during peak times, the diversity of pools and activities offered contributes to an overall favorable impression of the water park.

Lastly, opinions on the comfort of beds are mixed. While some guests appreciated the clean linens and efficient air conditioning, many found the beds to be uncomfortably hard with some even described as feeling like a rock. Issues such as broken beds, insufficient pillows and malfunctioning room amenities were also noted but were somewhat mitigated by the responsive and attentive reception staff.

In conclusion, Via Lacqua Hospedagem e Reservas stands out for its excellent location, notable breakfast and cleanliness, although it could benefit from improvements in staff training, WiFi service and bed comfort to enhance the overall guest experience.
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Apartment with Swimming Pool

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Apartment with Indoor Pool

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Guest Reviews
8.4
Very Good
Location
Via Lacqua Hospedagem e Reservas is praised consistently for its excellent location, described as close to everything, including the center and various snack options. Guests appreciate its proximity to the pools of Clube Lacqua and the convenience of having a magnificent club within the condominium. The area is noted for its safety, cleanliness and accessibility, making it a strategic choice for travelers. Reviews highlight the benefit of having parking in front of the room and the hotel's overall organization and cleanliness stand out.

The accommodations are described as cozy, clean and well-managed by attentive staff. The location offers both cost-effectiveness and convenience with a notable emphasis on how the hotel meets expectations. Guests value the ease of access to facilities and the water park within the property, highly recommending it for a satisfying stay. While some mention that having a personal vehicle enhances convenience, the majority emphasize the location as a prime attribute of Via Lacqua Hospedagem e Reservas, pointing out both its practicality and overall appeal.

Breakfast
Guests at Via Lacqua Hospedagem e Reservas have overwhelmingly positive things to say about the breakfast offerings at this hotel. Reviewers frequently highlight the breakfast as excellent with many describing it as varied, extraordinary and impeccable. The breakfast buffet provides a multitude of options and operates during convenient hours, allowing guests to enjoy a leisurely morning meal. Despite some concerns about the cost, many guests feel that the quality and variety of the breakfast make it well worth the price. The breakfast also stands out for its cleanliness organization and the politeness of the staff, who are consistently noted for their helpfulness and attentiveness. While some find the overall food prices, including lunch and dinner, to be on the higher side, the exceptional breakfast experience tends to leave a lasting positive impression. Overall, the breakfast at Via Lacqua comes highly recommended, contributing significantly to guests' enjoyable stays.

Rooms
The rooms at 'Via Lacqua Hospedagem e Reservas' offer a mixed experience, though many guests highlight several positive aspects. A common theme is cleanliness and organization with several mentions of clean and well-organized apartments. Spacious rooms and comfortable beds also contribute to a positive stay with some apartments being described as very good, well-equipped and fitting a family of five comfortably.

Guests appreciate the well-located apartments, which come with good facilities like air conditioning and showers. Additionally, excellent service from the staff and the presence of comfortable hot springs add to the appeal. While some accommodations exceed expectations, the quality can vary significantly depending on the owner.

However, there are concerns about maintenance with some apartments having worn out and damaged facilities. Issues such as a moldy smell, small room sizes for larger groups and occasional problems with electricity were noted. Despite these drawbacks, many guests find the overall experience satisfactory, especially with the appealing affordability and the pleasant water park facilities.

Beds
Via Lacqua Hospedagem e Reservas has received mixed reviews regarding the comfort of its available beds. Many guests reported the beds, including the single and box beds, as being uncomfortably hard, affecting their sleep quality. There were also complaints about some beds breaking and the sofa beds being particularly harsh with comments describing them as feeling like a rock and lacking adequate comfort. Although some guests appreciated the clean bed linen and functioning air conditioning, overall, the consensus was that the beds did not meet the needs for a restful stay. Additionally, other issues such as insufficient pillows and broken amenities like air conditioners, fans and stoves further impacted the guests' comfort. Despite these setbacks, the reception staff received praise for being attentive and responsive to requests for missing sheets and towels.

Cleanliness
Via Lacqua Hospedagem e Reservas has garnered a solid reputation for its cleanliness and organization. Guests frequently commend the spotless and tidy condition of both the apartments and common areas. The pools, in particular, are highlighted as not only clean but also warm, contributing to a comfortable and enjoyable stay. The bed linens and towels are reported to be fresh and clean, enhancing the overall guest experience.

The breakfast service receives high praise for its quality, often described as excellent, further complemented by the consistent cleanliness of the dining area. Guests appreciate that both the environment and accommodations are quiet, comfortable and well-maintained. The cleaning staff are noted for their excellent service, which many found to be impeccable.

However, there are occasional negative comments regarding specific aspects of cleanliness. Some guests noted that their bathrooms were not cleaned to their satisfaction with issues such as dirty walls, lingering odors and mold on glass doors being highlighted. Certain room amenities, like broken mirrors and faucets, were also mentioned as areas needing improvement.

Despite these occasional criticisms, most guests seem to leave with positive impressions overall, praising the hotel's clean, comfortable and calm atmosphere. The daily cleaning routines, particularly of the pools, contribute significantly to these positive experiences, making Via Lacqua a generally well-received choice for accommodation.

Staff
Guest reviews of Via Lacqua Hospedagem e Reservas present a mixed picture of the staff performance. On the positive side, many visitors appreciated the cordial, immediate and attentive service provided by the hotel staff, particularly highlighting individuals like Paula Dantas and Sergio for their helpful and polite demeanor. The reception, security service and overall staff politeness were frequently commended with specific praise for their understanding and support, even beyond business hours. Guests also enjoyed the services offered by the club and the restaurant.

However, there are significant concerns that merit attention. A number of reviews pointed out instances of rude and untrained employees with one particular incident involving a threat from a staff member. The disorganization and lack of preparation for handling adverse situations were also criticized, leading to dissatisfaction among guests. Some staff members were described as arrogant and displaying a lack of motivation, impacting the overall guest experience negatively. The need for better training in guest relations and consistent polite behavior was a recurring theme in the criticisms.

Wi-Fi
Guests of Via Lacqua Hospedagem e Reservas have expressed significant dissatisfaction with the hotel's WiFi service. Many reported that the internet was either extremely slow or completely non-functional, especially in rooms located farther from the reception. The lack of reliable connectivity extended throughout various areas of the buildings, making it difficult for guests to stay connected. Some guests even had to resort to using their mobile carrier's 4G service as a substitute. Despite multiple complaints, attempts to resolve the issue seemed largely unsuccessful, leading to a general consensus that the hotel's WiFi needs substantial improvement.

Pool
Via Lacqua Hospedagem e Reservas has a diverse and well-maintained pool area, praised for its cleanliness and suitable temperature. The hotel's water park boasts numerous excellent pools, ideal for family relaxation and enjoyment. Notably, the pools are accessible 24 hours a day, catering to guests' varied schedules and ensuring they remain clean despite this constant access.

However, the water park and pools tend to become very crowded, particularly later in the day. Some guests have reported an unpleasant smell and dirty conditions in certain areas of the park during peak times. Nevertheless, the general sentiment is positive with many enjoying the array of activities and the courteous and helpful staff.

The overall experience at Via Lacqua's pool facilities is overwhelmingly favorable with the quality and maintenance of the pools highlighted as significant strengths, despite occasional issues with overcrowding and cleanliness.


Yes, Via Lacqua Hospedagem e Reservas has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.

No, a spa isn't available at Via Lacqua Hospedagem e Reservas.

No, Via Lacqua Hospedagem e Reservas doesn't allow dogs.

Yes, parking facilities are available at Via Lacqua Hospedagem e Reservas.

No, Via Lacqua Hospedagem e Reservas doesn't have a gym.

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