Sonesta Hotel Cali
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Summary of reviewsSonesta Hotel Cali is highly regarded for its excellent and strategic location, set in the vibrant Granada neighborhood. Guests enjoy easy access to a variety of restaurants, bars, cafes and shopping areas, as well as convenient proximity to key tourist attractions and downtown. Despite some broader city safety concerns, the hotel surroundings are generally perceived as safe and peaceful, bolstered by the warmth and attentiveness of the staff.
The breakfast experience at the hotel consistently receives high praise for its delicious and varied offerings, including local gastronomic delights and an impressive buffet. Guests particularly enjoy the quality of the food and the attentive service. Dinner service is also well-regarded with many guests recommending the restaurant for its excellent cuisine, especially the tuna and Peruvian specialties. However, there are occasional mentions of overcooked dishes and a somewhat basic menu.
Rooms at Sonesta Hotel Cali are frequently complimented for their spaciousness, cleanliness and comfort. Many guests appreciate the modern amenities, comfortable beds with soft pillows and the quiet, peaceful ambiance. While some note minor maintenance issues and outdated decor in certain rooms, the overall feedback suggests a solid and comfortable lodging experience.
Cleanliness is a standout feature with meticulous upkeep of both rooms and common areas frequently mentioned. The diligent and kind cleaning staff contribute to the inviting atmosphere throughout the hotel. Other facilities such as the pool, jacuzzi, sauna and gym also receive positive remarks, although some areas like the gym and pool would benefit from updates and better maintenance.
Staff hospitality is a major highlight at Sonesta Hotel Cali with numerous reviews praising their friendliness, attentiveness and helpfulness. Specific staff members are often mentioned by name for their exceptional service, which significantly enhances the guest experience.
The hotel offers a generally positive spa experience, though there are some criticisms regarding cleanliness and maintenance in specific areas. Similarly, while the gym is appreciated for its 24-hour availability, it is noted to be small with outdated equipment.
Wi-Fi connectivity receives mixed reviews with satisfactory service in some rooms but issues of instability and slow speeds reported in others. Despite this, the overall experience at Sonesta Hotel Cali is largely satisfying, providing a reliable choice for both business and leisure travelers. Families find the hotel welcoming and comfortable with the pool area being particularly enjoyable for children.
In terms of nightlife, the hotel’s location offers easy access to Cali's bustling scene, though some guests mention noise issues at night. Beds are frequently highlighted for their exceptional comfort, contributing to a restful sleep.
Overall, Sonesta Hotel Cali delivers a commendable experience with its strategic location, quality service, comfortable accommodations and clean facilities, making it an excellent choice for travelers seeking convenience and comfort in Cali.
Categories
The breakfast experience at the hotel consistently receives high praise for its delicious and varied offerings, including local gastronomic delights and an impressive buffet. Guests particularly enjoy the quality of the food and the attentive service. Dinner service is also well-regarded with many guests recommending the restaurant for its excellent cuisine, especially the tuna and Peruvian specialties. However, there are occasional mentions of overcooked dishes and a somewhat basic menu.
Rooms at Sonesta Hotel Cali are frequently complimented for their spaciousness, cleanliness and comfort. Many guests appreciate the modern amenities, comfortable beds with soft pillows and the quiet, peaceful ambiance. While some note minor maintenance issues and outdated decor in certain rooms, the overall feedback suggests a solid and comfortable lodging experience.
Cleanliness is a standout feature with meticulous upkeep of both rooms and common areas frequently mentioned. The diligent and kind cleaning staff contribute to the inviting atmosphere throughout the hotel. Other facilities such as the pool, jacuzzi, sauna and gym also receive positive remarks, although some areas like the gym and pool would benefit from updates and better maintenance.
Staff hospitality is a major highlight at Sonesta Hotel Cali with numerous reviews praising their friendliness, attentiveness and helpfulness. Specific staff members are often mentioned by name for their exceptional service, which significantly enhances the guest experience.
The hotel offers a generally positive spa experience, though there are some criticisms regarding cleanliness and maintenance in specific areas. Similarly, while the gym is appreciated for its 24-hour availability, it is noted to be small with outdated equipment.
Wi-Fi connectivity receives mixed reviews with satisfactory service in some rooms but issues of instability and slow speeds reported in others. Despite this, the overall experience at Sonesta Hotel Cali is largely satisfying, providing a reliable choice for both business and leisure travelers. Families find the hotel welcoming and comfortable with the pool area being particularly enjoyable for children.
In terms of nightlife, the hotel’s location offers easy access to Cali's bustling scene, though some guests mention noise issues at night. Beds are frequently highlighted for their exceptional comfort, contributing to a restful sleep.
Overall, Sonesta Hotel Cali delivers a commendable experience with its strategic location, quality service, comfortable accommodations and clean facilities, making it an excellent choice for travelers seeking convenience and comfort in Cali.
Hotel for Honeymoon
The hotel is a modern hotel that offers comfortable accommodations and is popular for romantic stays. It is known for its excellent service and is a great option for honeymooners. It also features a spa.
Hotel with Spa
Sonesta Hotel Cali is a popular choice that offers a rooftop pool. It is known for its excellent service and spa facilities. The hotel provides a relaxing environment for guests seeking wellness treatments.
Dog Friendly Hotel
This modern hotel welcomes pets and offers comfortable accommodations. Its location in the north of Cali provides easy access to various attractions and pet-friendly areas, making it a convenient choice for travelers with pets.
Romantic Hotel
As a modern hotel with excellent service, Sonesta Hotel Cali creates a comfortable and romantic environment for couples. Its well-appointed rooms and convenient location contribute to a delightful stay.
Hotel near Nightlife Spots
The Sonesta Hotel Cali is in proximity to a vibrant nightlife scene. There is a bar and poolside bar available. Zona Rosa and Chipichape Shopping Centre are within easy reach.
Hotel with Swimming Pool
The hotel stands out with its stunning pool, complemented by comfortable lounging areas. It's a popular choice for travelers seeking a relaxing and luxurious poolside experience.
Rooftop Pool Panoramic View Pool Outdoor Pool
Business Hotel
Sonesta Hotel Cali provides business-friendly amenities such as meeting rooms and efficient services. Its facilities are designed to support the needs of business travelers.
Hotel with Parking
This hotel is equipped with parking options and features a full-service spa and complimentary breakfast, ensuring a comfortable and hassle-free stay.
Hotel with Gym
This hotel provides a fitness center, spa, swimming pool, sauna, steam room, and jacuzzi. It is located in the north of the city.
4-Star Hotel
As part of the Sonesta brand, this hotel offers a blend of comfort and convenience. It includes amenities suitable for both business and leisure, such as well-equipped rooms and possibly on-site dining. The hotel's location in Cali provides accessibility to key areas and attractions.
Hotel with Outdoor Pool
Sonesta Hotel Cali offers a modern setting with an outdoor swimming pool. Some descriptions mention this pool provides panoramic views, located on the 12th floor.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Panoramic View Pool
Hotel with Rooftop Pool
About Sonesta Hotel Cali
License: 9363
Guest Reviews
Location
Breakfast
Dinner
The dinner service is particularly highlighted with many recommending it for a great meal. The staff at the restaurant consistently receive accolades for their attentiveness and friendliness, contributing to a pleasant dining atmosphere.
While some find the restaurant's menu to be basic and the prices on the higher side, the overall sentiment remains positive. A few guests noted discrepancies with specific dishes, such as overcooked fish or tough meat, but these seem to be occasional issues rather than the norm.
The hotel's other facilities also contribute to a well-rounded stay, including a clean swimming pool, a relaxing jacuzzi and impeccable cleanliness throughout. With its combination of good food, great service and a serene location, Sonesta Hotel Cali proves to be an exceptional choice for both dining and accommodation.
Rooms
A recurring observation is the quiet and peaceful ambiance of the rooms, contributing to a relaxing stay. While most rooms are described as very comfortable, well-lit and featuring good space, some guests experienced minor inconveniences such as small room sizes or old fixtures. Despite some reports of minor maintenance issues like bathtub malfunctions and ventilation noise, the general consensus is that the rooms provide a solid and comfortable experience, fitting the overall good value of the hotel.
Beds
Cleanliness
The facilities, including the pool, sauna and jacuzzi, are noted for their cleanliness and modernity, creating an inviting atmosphere throughout the hotel. The cleaning staff receives high praise for their diligent work, often described as attentive and kind.
Breakfast at the Sonesta Hotel Cali is another highlight, often mentioned in reviews for its variety and health-oriented options. The hotel's location, comfortable and clean spaces and excellent service further enhance the guest experience.
However, a few reviews note areas for improvement, such as the hallway carpets and specific bathroom cleanliness issues. Despite these minor concerns, the overall impression is one of a well-maintained, clean and welcoming environment, making Sonesta Hotel Cali a reliable choice for travelers seeking quality and comfort.
Staff
Guests frequently note the excellent service and detail-oriented care they received throughout their stay, contributing significantly to their overall positive experience. Individuals like bellboy Johnny and waiters Miguel and John are often mentioned by name for their outstanding service, underlining the personal touch that the hotel staff provides. The warmth and professionalism of the personnel are considered one of the best aspects of the hotel, garnering a high level of guest satisfaction.
Although the staff generally receives stellar reviews, there are occasional mentions of areas for improvement, such as the speed of check-in and adequate staffing during breakfast. Nonetheless, the overall sentiment remains highly favorable with many guests expressing gratitude for the kindness and support extended to them during their stay. The Sonesta Hotel Cali's team is evidently dedicated to making guests feel welcome and well cared for, ensuring a memorable stay for all who visit.
Wi-Fi
Spa
Gym
Pool
However, several visitors noted that the pool is quite small with some even describing it as a kiddy pool or mini pool with only about 15 square meters. Others expressed disappointment over the maintenance of the facilities, indicating that the pool area looked a bit old and neglected and suggested it could benefit from a remodel. Some guests experienced issues with pool reservations and found the area often crowded, noisy and sometimes not as clean as expected.
Additionally, the managing of the pool area came into question with reports of lack of control, instances of guests smoking marijuana and the pool being unavailable or closed during designated open hours. Despite these concerns, those who managed to access the pool during quieter times seemed to enjoy their experience, expressing overall happiness with their stay.
Family
Nightlife
4 Star
However, some reviews point out that the hotel shows signs of aging and could use some updates. The curtains and general decor appear a bit old-fashioned, which detracts from its otherwise positive rating. Issues with the completeness of the buffet and occasional lapses in attention to detail have also been noted, suggesting some room for improvement in food service and facility upkeep.
Despite these minor setbacks, the hotel offers a great stay with a complete room setup and many guests find it to be an excellent four-star venue. The overall impression is that while the hotel could benefit from some updates and improvements, it still provides a satisfying and luxurious experience for its guests.
Business
Its conference rooms and meeting facilities are highlighted as excellent, providing conducive spaces for business meetings and events. The strategic location of the hotel in the business area adds to its appeal, offering proximity essential for work commitments. Additionally, the hotel's fast check-in process ensures a smooth start to the stay.
While some have noted a slower room service and cleaning time, the overall sentiment is that the Sonesta Hotel Cali provides good value for money and reasonable facilities tailored for business needs. Its price-value relationship makes it an excellent choice for those wanting to balance cost with essential business amenities.
Outdoor Pool
Yes, Sonesta Hotel Cali has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at Sonesta Hotel Cali.
Yes, Sonesta Hotel Cali welcomes dogs.
Yes, parking facilities are available at Sonesta Hotel Cali.
Yes, Sonesta Hotel Cali has a gym.
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