Fênix Hotel Campinas
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Summary of reviewsFênix Hotel Campinas receives praise from guests for its strategic location, offering convenient access to major highways, downtown Campinas, Viracopos Airport and Royal Palm Hall. This makes it an ideal choice for both business travelers and tourists. The proximity to essential amenities like bakeries, supermarkets and shopping malls further enhances its appeal.
The breakfast is frequently lauded for its quality and variety, featuring fresh fruits, cakes and well-prepared coffee. Guests appreciate the frequent restocking of items and the friendly, attentive staff. Despite some calls for more diversity in offerings, the breakfast generally exceeds expectations, delivering good value for the price.
While the dinner service has mixed reviews, it is noted for the attentiveness of the restaurant staff and the convenience of in-room dining. However, limited menu options and occasional inefficiencies in service were highlighted as areas needing improvement.
Rooms are generally praised for their spaciousness, cleanliness and comfort, although some guests have noted the need for renovations due to dated furnishings and occasional cleanliness issues. Despite these criticisms, the good cost-benefit ratio and helpful staff contribute positively to the overall experience.
Cleanliness reviews are mixed with many guests commending the hotel's hygiene standards while others pointed out lapses like dirty linens and dusty rooms. Improving these issues could significantly enhance guest satisfaction.
The hotel's staff receives high marks for their friendliness and responsiveness with special mentions of exceptional service from individuals like Gabriel and Marcos. This positive service culture significantly boosts the overall guest experience.
Wi-Fi experiences vary with many guests reporting strong, reliable connections while others face connectivity issues. The gym is functional but could benefit from improvements in both equipment and cleanliness.
Fênix Hotel Campinas is noted as a family-friendly establishment, offering a quiet atmosphere and attentive service suitable for families, even though there is room for better handling of special requests and accessibility improvements.
Bed comfort is another mixed area with some guests finding the beds cozy while others reported issues with mattress quality and bedding cleanliness, which detracted from their sleep experience.
As a three-star hotel, Fênix Hotel Campinas offers a commendable balance of affordability and service, meeting the basic needs of budget-conscious travelers without high-end amenities. Overall, the combination of strategic location, good service and value for money makes it a solid choice for many travelers.
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The breakfast is frequently lauded for its quality and variety, featuring fresh fruits, cakes and well-prepared coffee. Guests appreciate the frequent restocking of items and the friendly, attentive staff. Despite some calls for more diversity in offerings, the breakfast generally exceeds expectations, delivering good value for the price.
While the dinner service has mixed reviews, it is noted for the attentiveness of the restaurant staff and the convenience of in-room dining. However, limited menu options and occasional inefficiencies in service were highlighted as areas needing improvement.
Rooms are generally praised for their spaciousness, cleanliness and comfort, although some guests have noted the need for renovations due to dated furnishings and occasional cleanliness issues. Despite these criticisms, the good cost-benefit ratio and helpful staff contribute positively to the overall experience.
Cleanliness reviews are mixed with many guests commending the hotel's hygiene standards while others pointed out lapses like dirty linens and dusty rooms. Improving these issues could significantly enhance guest satisfaction.
The hotel's staff receives high marks for their friendliness and responsiveness with special mentions of exceptional service from individuals like Gabriel and Marcos. This positive service culture significantly boosts the overall guest experience.
Wi-Fi experiences vary with many guests reporting strong, reliable connections while others face connectivity issues. The gym is functional but could benefit from improvements in both equipment and cleanliness.
Fênix Hotel Campinas is noted as a family-friendly establishment, offering a quiet atmosphere and attentive service suitable for families, even though there is room for better handling of special requests and accessibility improvements.
Bed comfort is another mixed area with some guests finding the beds cozy while others reported issues with mattress quality and bedding cleanliness, which detracted from their sleep experience.
As a three-star hotel, Fênix Hotel Campinas offers a commendable balance of affordability and service, meeting the basic needs of budget-conscious travelers without high-end amenities. Overall, the combination of strategic location, good service and value for money makes it a solid choice for many travelers.
Hotel with Gym
The hotel features a fitness center on site, catering to guests' active needs to stay in top condition.
3-Star Hotel
This hotel is a practical option for budget-conscious travelers. It offers essential amenities and a convenient location for exploring the city.
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Guest Reviews
Fênix Hotel Campinas enjoys widespread praise for its location, frequently described as good, great and excellent. The hotel’s strategic placement close to major highways such as Anhanguera and Bandeirantes is particularly valued, providing easy access for travelers without necessitating an extensive venture into the city. Guests appreciate its proximity to Viracopos Airport and its convenience for business meetings at venues like Royal Palm Hall.
Visitors frequently highlight the hotel's accessibility, noting its close distance to downtown Campinas and the city's main points of interest. This favorable positioning allows easy navigation through ride-sharing apps and straightforward routes from significant roads and avenues. Moreover, the serene neighborhood and the view from the hotel add to the overall pleasant experience.
Additional positive comments relate to the convenience of having nearby amenities, such as bakeries, supermarkets and shopping malls, despite some noting the absence of pharmacies or restaurants nearby. Guests consistently commend the hotel for its clean and comfortable accommodations with good service and included parking further enhancing the stay.
The combination of its strategic location, ease of access and comfort makes Fênix Hotel Campinas a well-regarded choice for travelers needing to stay in the area for various reasons, whether business or leisure.
The breakfast at Fênix Hotel Campinas receives generally positive feedback from guests. Many reviews commend the breakfast for its quality and variety with several describing it as excellent, delicious and well-prepared. Guests often highlight the wide range of options available, including fresh fruit, cakes and brewed coffee, which contribute to an enjoyable and satisfying morning meal. Some reviews specifically note the breakfast's cleanliness and organization, adding to the overall pleasant experience.
A number of reviewers appreciate the frequent restocking of breakfast items, ensuring that guests have access to fresh food throughout the service. Additionally, the friendly and attentive staff enhance the breakfast experience for many visitors. Several comments mention that the breakfast exceeds expectations given the price of the stay, making it a good value.
However, there are also consistent mentions of simplicity and occasional shortcomings. Some guests point out that the breakfast could benefit from more variety, especially in terms of fruit and cold cuts. Issues such as slow replenishment and limited options are noted by a few with some describing the meal as basic or satisfactory rather than exceptional.
Overall, while there are minor areas for improvement, the breakfast at Fênix Hotel Campinas is generally well-received and is often highlighted as a positive aspect of the stay.
When it comes to dining at Fênix Hotel Campinas, guest reviews reveal a mixed experience. On a positive note, the hotel provides a dinner service starting at 18:00 and several guests noted the attentive nature of the restaurant staff, describing the dinner as nice and worthwhile. The convenience of on-site dinner and the option to have meals delivered to the room, although with an additional cost, were also appreciated.
However, there are some significant drawbacks. Guests reported limited menu options with choices restricted to meat, chicken or an omelette. There were also issues with service efficiency, such as long wait times and unresponsive kitchen staff, which led to dissatisfaction. Additionally, reports of the restaurant being closed for both lunch and dinner on certain occasions and poor presentation and quality of the meals, further mar the dining experience. Despite these issues, for some, the dinner at Fênix Hotel Campinas still stands out as a highlight of their stay.
The Fênix Hotel Campinas has received a mix of feedback regarding its rooms with a focus on spaciousness and cleanliness being the main positives highlighted by guests. Many reviews commend the rooms for their good size, comfortable beds and cleanliness. Several guests appreciated the rooms with balconies and the overall comfort provided, including air conditioning and clean organized spaces.
However, there are notable areas of criticism. Some guests have pointed out that the rooms appear dated with old furnishings and carpets. Problems such as musty smells, poor bathroom conditions, noisy environments and limited electrical outlets have been recurrent concerns. In addition, issues with room cleanliness, such as encountering dirty linens and slow service in amenities restocking, have been mentioned.
The rooms generally meet basic needs and are suitable for short stays or stopovers. Positive aspects include the good cost-benefit ratio, helpful staff, the availability of early check-in and comfortable accommodations. Nevertheless, there are consistent suggestions for renovations to improve the overall appeal, particularly concerning the outdated and sometimes poorly maintained facilities.
The reviews of Fênix Hotel Campinas reveal a mixed experience regarding the beds. On the positive side, several guests found the beds to be comfortable, describing them as soft with good bed quality and soft bedding. There are mentions of comfortable double beds and satisfactory comfort, highlighting a positive aspect of their stay.
However, a significant number of reviews pointed out negative aspects. Recurring issues include the beds being too small with many guests mentioning that the double beds were insufficient in size. The comfort of the mattresses received varying feedback: while some found them very soft, this often led to complaints about back pain and discomfort. A considerable number of guests described the mattresses as very old, worn out or sunken, causing many to feel the springs or experience them as very hard. Pillows also received criticism, being described frequently as very bad, old or uncomfortable.
Additionally, there were concerns about the cleanliness and condition of the bedding with reports of yellow-stained bed sheets, old and stinky blankets and an overall lack of adequate bed linens. Noise and poor ventilation in the rooms further contributed to a less than ideal sleeping experience for some guests.
Overall, while a portion of the guests appreciated the comfort of the beds, there is a clear and notable need for significant improvements in bed quality, mattress conditions and overall room maintenance to enhance guest experience at Fênix Hotel Campinas.
Reviews about the cleanliness of Fênix Hotel Campinas present a mixed picture. Some guests praised the hotel for its clean and well-organized rooms, noting that the facilities are meticulously maintained and the rooms are both clean and perfumed. Many appreciated the clean and cozy ambiance of the premises, mentioning that the rooms are spacious, comfortable and the bathrooms have good showers. Positive feedback highlighted impeccable hygiene and excellent cleanliness overall with several guests describing the place as "very clean" and "organized."
However, the reviews also indicate several areas needing improvement. Multiple guests reported encountering issues such as dirty or stained sheets, dusty rooms and unsatisfactory cleaning overall. There were instances of poorly cleaned bathrooms and hallways with some noting dirty walls, tiles and carpets. Specific complaints included finding decomposing food in the mini-fridge, unclean towels and unpleasant smells in some rooms.
Overall, while some guests found the cleanliness acceptable and up to standard, others pointed out significant lapses that the hotel management needs to address to meet guests' expectations consistently.
Fênix Hotel Campinas boasts a staff that is consistently praised for their friendliness and attentiveness. Guests frequently highlight the excellent and proactive service provided by the employees with many noting the staff's kindness and willingness to help. The reception team, including individuals like Gabriel and Marcos, receives special mentions for their exceptional service. The efficiency and helpfulness of the staff, from the front desk to the kitchen, contribute significantly to the positive guest experience.
Despite occasional mentions of poor service and issues with specific employees, the overall perception remains largely favorable. The attentive and polite demeanor of the team, coupled with their readiness to accommodate and provide assistance, leaves a lasting impression on guests. The blend of courteous service, a welcoming atmosphere and the staff's diligent efforts ensures a satisfactory stay for most visitors, reinforcing the hotel's reputation for friendly and efficient hospitality.
Travelers staying at Fênix Hotel Campinas have varied experiences with the hotel's Wi-Fi. Many guests appreciated the strong and reliable signal, describing the Wi-Fi as excellent and very good. The internet speed was also praised with some guests finding it to be good. However, not all experiences were positive; several guests noted frequent connectivity issues and slow speeds. The Wi-Fi seemed to drop frequently and others found it to be problematic or weak. Overall, while some guests enjoyed a seamless online experience, others faced challenges with the hotel's internet service.
The gym at Fênix Hotel Campinas receives mixed reviews from guests. While the hotel does feature a gym, many have noted that the space is quite limited and could benefit from additional facilities. Despite its compact size, the gym includes necessary equipment and some guests have appreciated its presence. However, there are concerns regarding cleanliness and maintenance with mentions of the treadmill being under maintenance and the area being dusty. Overall, while the gym is functional and available, it seems to require some improvements to meet guests' expectations fully.
Fênix Hotel Campinas is a commendable choice for families planning a visit. The reviews emphasize the hotel's family-friendly environment, making it an excellent destination for those traveling with children. The hotel staff is frequently praised for their courteous and personalized service, catering attentively to the needs of families. Guests appreciated the quiet atmosphere, providing a peaceful retreat for family relaxation.
However, there are areas for improvement. Some guests reported that specific requests, such as having children's rooms nearby, were not always met. Additionally, access posed challenges for family members with disabilities. Despite these occasional inconveniences, the hotel shows a strong commitment to accommodating families, exemplified by allowing families with children to check in early. This thoughtful gesture reflects its dedication to convenience and guest satisfaction.
Overall, Fênix Hotel Campinas stands out as a family-friendly hotel with attentive service, though there is room for improvement in handling special requests and providing better access for all family members.
Fênix Hotel Campinas is classified as a three-star hotel, offering a balance between cost and service that is appealing for budget-conscious travelers. Despite being a simple and standard hotel with basic three-star facilities, guests appreciate the good value for money it provides. The accommodations, though not in a new building, are comfortable and the cost-benefit ratio is frequently highlighted as a positive aspect.
The breakfast service is standard for a hotel of this category, fulfilling basic needs without reaching the levels of a more luxurious establishment. While there were minor remarks about details like a dusty blanket, these do not overshadow the overall satisfactory service and comfort provided.
The hotel stands out for its excellent service, contributing to a positive guest experience that aligns well with its three-star rating. This makes Fênix Hotel Campinas a reliable choice for travelers seeking affordability and fair service without expecting high-end amenities.
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Location
Visitors frequently highlight the hotel's accessibility, noting its close distance to downtown Campinas and the city's main points of interest. This favorable positioning allows easy navigation through ride-sharing apps and straightforward routes from significant roads and avenues. Moreover, the serene neighborhood and the view from the hotel add to the overall pleasant experience.
Additional positive comments relate to the convenience of having nearby amenities, such as bakeries, supermarkets and shopping malls, despite some noting the absence of pharmacies or restaurants nearby. Guests consistently commend the hotel for its clean and comfortable accommodations with good service and included parking further enhancing the stay.
The combination of its strategic location, ease of access and comfort makes Fênix Hotel Campinas a well-regarded choice for travelers needing to stay in the area for various reasons, whether business or leisure.
Breakfast
A number of reviewers appreciate the frequent restocking of breakfast items, ensuring that guests have access to fresh food throughout the service. Additionally, the friendly and attentive staff enhance the breakfast experience for many visitors. Several comments mention that the breakfast exceeds expectations given the price of the stay, making it a good value.
However, there are also consistent mentions of simplicity and occasional shortcomings. Some guests point out that the breakfast could benefit from more variety, especially in terms of fruit and cold cuts. Issues such as slow replenishment and limited options are noted by a few with some describing the meal as basic or satisfactory rather than exceptional.
Overall, while there are minor areas for improvement, the breakfast at Fênix Hotel Campinas is generally well-received and is often highlighted as a positive aspect of the stay.
Dinner
However, there are some significant drawbacks. Guests reported limited menu options with choices restricted to meat, chicken or an omelette. There were also issues with service efficiency, such as long wait times and unresponsive kitchen staff, which led to dissatisfaction. Additionally, reports of the restaurant being closed for both lunch and dinner on certain occasions and poor presentation and quality of the meals, further mar the dining experience. Despite these issues, for some, the dinner at Fênix Hotel Campinas still stands out as a highlight of their stay.
Rooms
However, there are notable areas of criticism. Some guests have pointed out that the rooms appear dated with old furnishings and carpets. Problems such as musty smells, poor bathroom conditions, noisy environments and limited electrical outlets have been recurrent concerns. In addition, issues with room cleanliness, such as encountering dirty linens and slow service in amenities restocking, have been mentioned.
The rooms generally meet basic needs and are suitable for short stays or stopovers. Positive aspects include the good cost-benefit ratio, helpful staff, the availability of early check-in and comfortable accommodations. Nevertheless, there are consistent suggestions for renovations to improve the overall appeal, particularly concerning the outdated and sometimes poorly maintained facilities.
Beds
However, a significant number of reviews pointed out negative aspects. Recurring issues include the beds being too small with many guests mentioning that the double beds were insufficient in size. The comfort of the mattresses received varying feedback: while some found them very soft, this often led to complaints about back pain and discomfort. A considerable number of guests described the mattresses as very old, worn out or sunken, causing many to feel the springs or experience them as very hard. Pillows also received criticism, being described frequently as very bad, old or uncomfortable.
Additionally, there were concerns about the cleanliness and condition of the bedding with reports of yellow-stained bed sheets, old and stinky blankets and an overall lack of adequate bed linens. Noise and poor ventilation in the rooms further contributed to a less than ideal sleeping experience for some guests.
Overall, while a portion of the guests appreciated the comfort of the beds, there is a clear and notable need for significant improvements in bed quality, mattress conditions and overall room maintenance to enhance guest experience at Fênix Hotel Campinas.
Cleanliness
However, the reviews also indicate several areas needing improvement. Multiple guests reported encountering issues such as dirty or stained sheets, dusty rooms and unsatisfactory cleaning overall. There were instances of poorly cleaned bathrooms and hallways with some noting dirty walls, tiles and carpets. Specific complaints included finding decomposing food in the mini-fridge, unclean towels and unpleasant smells in some rooms.
Overall, while some guests found the cleanliness acceptable and up to standard, others pointed out significant lapses that the hotel management needs to address to meet guests' expectations consistently.
Staff
Despite occasional mentions of poor service and issues with specific employees, the overall perception remains largely favorable. The attentive and polite demeanor of the team, coupled with their readiness to accommodate and provide assistance, leaves a lasting impression on guests. The blend of courteous service, a welcoming atmosphere and the staff's diligent efforts ensures a satisfactory stay for most visitors, reinforcing the hotel's reputation for friendly and efficient hospitality.
Wi-Fi
Gym
Family
However, there are areas for improvement. Some guests reported that specific requests, such as having children's rooms nearby, were not always met. Additionally, access posed challenges for family members with disabilities. Despite these occasional inconveniences, the hotel shows a strong commitment to accommodating families, exemplified by allowing families with children to check in early. This thoughtful gesture reflects its dedication to convenience and guest satisfaction.
Overall, Fênix Hotel Campinas stands out as a family-friendly hotel with attentive service, though there is room for improvement in handling special requests and providing better access for all family members.
3 Star
The breakfast service is standard for a hotel of this category, fulfilling basic needs without reaching the levels of a more luxurious establishment. While there were minor remarks about details like a dusty blanket, these do not overshadow the overall satisfactory service and comfort provided.
The hotel stands out for its excellent service, contributing to a positive guest experience that aligns well with its three-star rating. This makes Fênix Hotel Campinas a reliable choice for travelers seeking affordability and fair service without expecting high-end amenities.
No, Fênix Hotel Campinas doesn't have any pool.
No, a spa isn't available at Fênix Hotel Campinas.
No, Fênix Hotel Campinas doesn't allow dogs.
Yes, parking facilities are available at Fênix Hotel Campinas.
Yes, Fênix Hotel Campinas has a gym.
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