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BSEA Cancun Plaza Hotel

Cancun , Avenida Kukulkan Km. 19.5 Zona Hotelera (Show on Map)

7.1

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsBSEA Cancun Plaza Hotel is highly regarded for its fantastic beachfront location within Cancun's hotel zone, offering easy access to both the beach and essential amenities such as convenience stores and public transportation. Guests appreciate its proximity to the airport and the beautiful, seaweed-free beach, which provides a serene environment and spectacular ocean views. The hotel offers spacious rooms equipped with amenities like refrigerators, microwaves and kitchenettes, many featuring breathtaking ocean views.

While the hotel receives mixed feedback regarding its breakfast, some guests enjoy the variety and the sea views during meals. However, many feel the breakfast is overpriced and lacks inclusion in the room rate. Dinner experiences vary with some guests praising the delicious food and great service, despite complaints about high prices and limited variety.

Cleanliness reviews are also mixed with many guests commending the tidy and well-maintained pool and beach areas, while others note issues like mold, insects and inconsistent housekeeping. The pool itself is a standout feature, often described as lovely and offering beautiful ocean views, making it a fantastic place for relaxation.

The staff at BSEA Cancun Plaza are generally praised for their friendliness and professionalism, particularly the housekeeping staff and certain receptionists. However, inconsistencies in service quality, especially at the reception and the restaurant, have been noted by some guests. The hotel also provides ample, secure and free parking, adding convenience for those traveling by car.

Despite the hotel's age showing through maintenance issues and some reports of outdated decor, the lovely beachfront location, beautiful views and spacious rooms make it a solid option for those prioritizing natural beauty and convenience. The combination of excellent beach access, a clean pool and friendly staff contributes to a memorable and relaxing stay for many guests.
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Hotel with Indoor Pool

This hotel is listed as having an indoor pool.

Hotel near Golf Courses

Beachfront Hotel

Hotel near The Beach

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Infinity Pool Indoor Pool Outdoor Pool

Business Hotel

Hotel with Parking

4-Star Hotel

Hotel with Infinity Pool

Hotel with Outdoor Pool

Room Types

Deluxe Room Ocean View This air-conditioned room offers ocean views and has a wardrobe, safety box and a TV. The bathroom is private.

Junior Suite Ocean View This air-conditioned suite features a seating area with ocean views, safety box, wardrobe and TV. It has a private bathroom.

Master Suite Ocean View This suite has a second level bedroom with panoramic views. In the first level it includes a seating area with TV, coffee maker and ocean views.

Quadruple Room with Sea View This quadruple room's standout feature is the pool with a view. Offering free toiletries, this quadruple room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV, a private entrance, a minibar, a wardrobe as well as sea views.

About BSEA Cancun Plaza Hotel

License: 005-007-007643/2025

Guest Reviews

7.1

Good

Location

BSEA Cancun Plaza Hotel boasts a fantastic beachfront location within Cancun's hotel zone, making it a prime spot for guests seeking easy access to both the beach and essential amenities such as convenience stores and public transportation. While it's slightly removed from the center of the hotel zone and city center, the location is mitigated by affordable and frequent bus services, ensuring guests can navigate Cancun with ease.

The property's positioning directly on the beautiful, seaweed-free beach provides breathtaking ocean views and the perfect backdrop for a relaxing stay. Guests have highlighted the convenience of being close to the airport, making it an ideal choice for travelers with early flights or those looking for a quick transfer upon arrival.

The combination of excellent beach access, close proximity to Oxxo convenience stores and being slightly off from the busiest areas of Cancun means the hotel offers a more serene experience while still being well-connected to major attractions. Although some areas of the hotel might show signs of aging, the overall experience is enriched by the excellent location, spectacular views and easy beach access, making it a solid option for those who prioritize location and natural beauty.

Breakfast

The breakfast experience at BSEA Cancun Plaza Hotel garners mixed reviews from guests. On a positive note, the restaurant provides a good breakfast starting at 8 a.m. with a variety of options, including delicious and plentiful dishes that some guests find tasty. The breakfast staff is noted for being friendly and diners can enjoy nice sea views while they eat.

However, there are prevalent complaints about the lack of breakfast inclusion in the hotel rate, which many guests feel should be standard for the price of their stay. Numerous reviewers describe the breakfast as overpriced with some pointing out that it costs between $50-$60 for two people without drinks, which many felt did not justify the quality or portion sizes offered. Another commonly cited issue is the lack of variety and basic nature of the breakfast options with some guests noting spoiled fruit and a lack of fresh juices.

For those looking for alternatives, guests mention nearby options like a store next to reception or a small restaurant across the street that provide better value. A few guests suggested the hotel consider offering a breakfast buffet or all-inclusive promotions to improve the overall experience.

.restaurant serves food throughout the day, though opinions on lunch and dinner are also mixed with some guests describing the meals as delicious while others found them lacking in quality and overpriced.

In summary, while the breakfast at BSEA Cancun Plaza Hotel has its perks, the lack of inclusion and high prices remain significant detractions for many guests.

Dinner

The dinner experience at BSEA Cancun Plaza Hotel's restaurant is a mixed bag according to guest reviews. On the positive side, some guests appreciated the delicious and fresh dishes, noting the great food and excellent service. Others enjoyed the superb views and found the restaurant to offer good value for money. Margaritas also received specific praise.

However, several guests expressed concerns about the high prices, finding the food to be expensive and not worth the cost. Many mentioned the lack of variety and quality in the food with some describing it as bland, tasteless or even spoiled. The restaurant’s service was frequently criticized for being slow and rude, creating a generally disappointing dining experience for many visitors.

Operational aspects of the restaurant also garnered negative feedback. The closing time was considered too early, forcing guests to seek dining options outside the hotel. The fact that the restaurant did not accept cards and had poor cleanliness standards further added to the dissatisfaction.

Overall, while some guests found the food enjoyable, the predominant sentiment revolves around high prices, poor service and subpar food quality.

Rooms

BSEA Cancun Plaza Hotel offers mixed experiences when it comes to its room accommodations. One of the most consistent praises across guest reviews is the spaciousness of the rooms, often described as large, comfortable and well-equipped with amenities like refrigerators, microwaves and even kitchenettes. Many rooms feature incredible ocean views, which guests find breathtaking and a significant highlight of their stay.

Despite these positives, the property's age shows through notable maintenance issues. Multiple reviews mention cracked walls, outdated decor and poorly maintained fixtures and furniture. The cleanliness of the rooms also appears inconsistent with some guests reporting very clean accommodations while others encountered dirty floors, cockroaches and musty smells. The rooms are often described as needing renovations and better upkeep with facilities like air conditioning units and TVs sometimes failing.

Privacy can also be a concern, as some rooms have connecting doors, making noise from adjacent rooms an issue. Additionally, reviewers noted the lack of soundproofing, which can result in disturbances from neighboring guests. Another frequent complaint is the absence of Wi-Fi in rooms, meaning guests need to go to common areas for internet access.

While the property’s charming, old-fashioned design has its admirers, others feel it leans towards being dilapidated and in dire need of modernization. Limited electrical outlets and issues like leaking air conditioners further reflect this. On a more positive note, check-in is generally quick and hassle-free and the on-site amenities like the pool receive positive remarks.

Overall, BSEA Cancun Plaza Hotel's rooms can offer a comfortable and picturesque place to stay, especially for those prioritizing space and views. However, potential guests should be prepared for an older property with some significant maintenance issues and varying levels of cleanliness.

Beds

Guests have shared varied opinions about the beds at BSEA Cancun Plaza Hotel. A significant number of reviews praise the beds for being comfortable with some mentioning that they are spacious and offer a good quality of sleep. The bedding quality receives positive remarks for being clean and cozy. However, there are notable criticisms about the beds being too hard or uncomfortable with some guests indicating that the mattresses are old and could use an update. A few reviews mention issues such as broken springs, hard surfaces and uncomfortable wooden edges on the beds. Additionally, housekeeping services have mixed feedback with some guests noting that while the basics are provided, more thorough cleaning under the beds is sometimes neglected. Despite these varying experiences, many visitors find the accommodations generally comfortable, clean and conducive to a pleasant stay.

Cleanliness

BSEA Cancun Plaza Hotel garners mixed reviews regarding its cleanliness. Many guests commend the hotel for its clean and spacious rooms, noting the overall good maintenance of the pool and beach areas. The hotel and its facilities are often described as very clean and tidy with guests appreciating the regular cleaning services provided.

However, the hotel has areas that require significant attention. Some facilities and rooms are described as outdated and in desperate need of renovation and maintenance. There are also consistent reports of cleanliness issues, including mold, unpleasant odors and even incidences with insects like cockroaches and ants. Some guests noted that housekeeping services could be inconsistent with some rooms not being cleaned thoroughly or on time.

Despite some negative experiences, the hotel's beautiful views, friendly staff and efforts in maintaining cleanliness in certain areas, like the beach and pool, leave a positive impression on many. The hotel's common areas and rooms are largely kept clean, though some aspects of the property reflect its age and the need for improvements.

Staff

At BSEA Cancun Plaza Hotel, guest reviews highlight a mixed experience with the hotel staff. Many visitors praise the friendliness, helpfulness and professionalism of various staff members, noting that the attentive attitude and excellent service significantly enhanced their stay. Such positive encounters particularly include the housekeeping staff, bellboys and certain receptionists like Dolores and Francisco, who are lauded for their exceptional care and polite demeanor.

However, inconsistencies in service quality are evident across the reviews. Numerous guests reported issues with reception staff, describing instances of rudeness, slow service and a general lack of friendliness or professionalism. These issues often resulted in a less welcoming first impression and sometimes led to awkward situations due to booking errors or poor customer service.

The restaurant staff also received mixed feedback; while some patrons found them helpful and friendly, others encountered rudeness and inattentiveness, especially during nighttime service. Security staff were similarly a point of contention with some reviews highlighting their unfriendliness and strict enforcement of rules, which detracted from a relaxing atmosphere.

Despite these setbacks, the overall impression of the hotel staff remains positive for many guests. They appreciated the effort to provide good service and felt reassured by the polite and approachable nature of most employees. The presence of a small, well-stocked grocery store and immediate beach and pool access were additional perks that guests enjoyed.

In summary, while the service at BSEA Cancun Plaza Hotel can be spotty, guests often find the kindness and helpfulness of most staff a valuable part of their experience. Improvements in training and consistency could further elevate the guest experience at this beachfront hotel.

Wi-Fi

The WiFi situation at the BSEA Cancun Plaza Hotel has been a major point of frustration for many guests. The majority of reviews indicate that the hotel does not offer WiFi in the rooms with most connectivity limited to common areas such as the garden, lobby and pool. Even in these accessible zones, the WiFi service is frequently described as unstable, weak or non-functional. This has led to significant dissatisfaction, especially in a hotel of its caliber. Guests often had to deal with intermittent or negligible internet connections which disrupted their stay. While there are a few mentions of WiFi working well in some areas, the overall consensus is that the hotel needs substantial improvements to its internet services to meet guest expectations.

Pool

BSEA Cancun Plaza Hotel's pool is consistently praised for its beauty and cleanliness. Guests appreciate its spaciousness and the delightful ocean views it offers. The pool is described as lovely, awesome and a fantastic place for relaxation. The infinity edge and beachfront location are significant highlights that receive positive remarks. It's an inviting spot that is suitable for both family fun and quiet lounging, thanks to the ample lounge chairs and a separate mini pool for kids.

While some reviews mention that the pool closes early, which might be a minor inconvenience for late-night swimmers, the overall sentiment remains highly favorable. The pool area is well-maintained and provides a serene environment without much noise. Its strategic placement allows guests to enjoy beautiful sea views while swimming or lounging, making it a picturesque spot for capturing memorable photos.

Additionally, the combination of pool and beach access is celebrated, offering a comprehensive seaside experience. Despite a few mentions of the hotel’s age and the need for better maintenance around the pool, the general consensus is that the pool itself is a standout feature of the hotel, contributing significantly to guests' enjoyable and relaxing stays.

Beach

Travelers to BSEA Cancun Plaza Hotel often praise the beach near the hotel for its affordability, beauty and easy accessibility. The hotel is ideally situated right on the beach, offering spectacular ocean views and direct beach access. Guests appreciate the clean, swimmable beach with its pristine coral sand, often noting the absence of seaweed and sargassum. The private beach is highlighted as a significant perk with some guests enjoying free beach chairs and umbrellas and finding the overall ambiance relaxing and tranquil.

Despite the largely positive reviews, some visitors report the presence of giant rocks on the shore, which can make swimming challenging in certain areas. Nonetheless, the beachfront location remains a major highlight, bringing a peaceful environment and providing a splendid backdrop for sunbathing and relaxation. Close proximity to the airport, along with clean and well-maintained hotel facilities, adds to the convenience for guests.

The beautiful pool overlooking the beach and ample beachfront room options enhance the overall experience. While some caution about the rocks and occasional seaweed at high tides, the majority agree that the beach is a standout feature, contributing to a memorable and enjoyable stay.

Parking

BSEA Cancun Plaza Hotel's parking facilities have received numerous positive remarks. Guests have praised the ample, secure and free parking available at the hotel. Many found it convenient that parking is included for all guests, making it easy and hassle-free to leave vehicles on the premises. The availability of a secure parking lot provided peace of mind and several reviews appreciated the excellent security at the parking entrance.

While most guests reported no parking issues and found plenty of parking spaces, a few noted some reservations. Specific spots were designated for staff only, which could occasionally complicate parking during busy times. Additionally, some mentioned that parking could be challenging without valet service and the requirement to leave a passport or deposit was mentioned.

Despite these minor concerns, the overall consensus is that BSEA Cancun Plaza Hotel offers good, well-equipped parking facilities that are ample, secure and easily accessible for its guests.

Family

BSEA Cancun Plaza Hotel offers a welcoming, family-friendly environment that many guests have found particularly suitable for family stays. The hotel provides spacious family rooms and a peaceful atmosphere, making it a great place for families with kids to relax and enjoy their time together. Families have appreciated the well-equipped modern rooms and there are kid's pools and an OXXO store nearby for added convenience.

The staff is often praised for being welcoming and attentive to requests from families with children, ensuring a comfortable stay. Safety is a notable feature with the hotel being recognized as a safe place for both families and couples. However, certain aspects such as the layout of suites and adequacy of seating in family rooms for six, have faced some criticism.

Overall, BSEA Cancun Plaza Hotel comes highly recommended for those looking to enjoy a tranquil and affordable family vacation by the beach. It provides a clean, family-oriented setting where families can have a good time together, though some minor limitations regarding catering and family accommodation might need consideration.

4 Star

BSEA Cancun Plaza Hotel presents itself as a four-star establishment, but experiences vary widely among guests. Some reviews highlight that the hotel meets expectations for a four-star service, praising the value for money, excellent breakfast, large rooms and modern amenities. Positive comments often emphasize the good price-quality ratio, friendly staff and the well-equipped facilities, noting it as a suitable low-cost option in the region.

However, many guests feel the hotel does not live up to the four-star standard, mentioning the need for improvement in areas such as service, attention and hygiene. Criticisms often point to old interiors, outdated installations and a pool area that could use a makeover. Some guests find the hotel to be average in value for money and feel it does not merit the four-star rating it's advertised with. Despite the mixed feedback, the hotel’s good location and affordability are frequently acknowledged.

Business

BSEA Cancun Plaza Hotel offers a comfortable and quiet location away from the noise, making it a potentially peaceful retreat. However, it falls short in several critical areas for business travelers. The reception staff have been noted to provide information without consideration and are not very friendly. They appear unwilling to handle business requests professionally and there have been instances of refusal to provide invoices which are crucial for business documentation.

The operation of the elevator has also been questionable, adding to the inconvenience. The WiFi service, essential for working, was interrupted during several stays, rendering it unreliable. Moreover, the hotel lacks business-friendly amenities such as meeting rooms.

While the hotel is marketed as ideal for business stays, it fails to meet the basic needs and expectations of business travelers. Improvements are necessary to make it a more suitable option.

Infinity Pool

The infinity pool at BSEA Cancun Plaza Hotel garners significant praise for its stunning and beautiful views overlooking the beach and the sea. Guests appreciate the added beachfront visibility, which enhances the overall experience. The pool is described as big and lovely, offering a simple yet elegant design. Visitors also enjoy the access to both the pool and the sea, making for a comprehensive and relaxing experience. The appeal of the pool extends into the evening with one review specifically noting a pleasant night view. Overall, the infinity pool is a notable feature of the hotel, consistently mentioned for its beauty and the picturesque views it offers.

Outdoor Pool

The outdoor pool at BSEA Cancun Plaza Hotel is a standout feature, praised for its cleanliness and maintenance. Guests have consistently highlighted the well-kept pool service, ensuring a seamless and enjoyable experience. The pool area offers ample space and is adorned with good pool chairs and kiosks in front of the beach, making it ideal for poolside activities. The clean and accessible pool provides excellent opportunities for outdoor swimming and relaxation with its large size and beautiful location fronting the ocean adding to its appeal. The simple yet appealing infinity pool design has also been appreciated. Additionally, the hotel's proximity to the beach enhances the overall experience, making it a great spot for guests who enjoy both swimming and beach activities.

Honeymoon

BSEA Cancun Plaza Hotel is an ideal destination for honeymooners seeking a romantic and beautiful experience. The accommodations, particularly the honeymoon suites, offer a romantic setup that ensures a nice stay for couples. Guests have highlighted the breathtaking views, especially from the terrace, which add to the intimate atmosphere perfect for a romantic getaway. The hotel is praised for providing good cost-benefit, making it a great choice for those looking to enjoy an unforgettable honeymoon without overspending. Overall, the hotel stands out as a perfect place for honeymooners, combining stunning views and a cozy, intimate environment.

Romantic

BSEA Cancun Plaza Hotel is an excellent choice for couples seeking a romantic getaway. The hotel is praised for its beautiful clean beach and great location, making it ideal for a romantic beach escape. Guests consistently highlight the romantic ambiance throughout the property, from the intimate and peaceful environment to the cozy, beautifully decorated rooms. Many mention that the rooms, although small, offer romantic decor, perfect for honeymooners and couples looking to rekindle their relationship.

One of the standout features is the breathtaking views with guests enjoying romantic ocean vistas and serene nightscapes from their windows and terraces. The atmosphere is further enhanced by the quiet, peaceful location, providing an intimate setting away from the hustle and bustle of everyday life. Overall, BSEA Cancun Plaza Hotel offers a romantic setting, great for couples aiming for a tranquil and picturesque retreat.

Beachfront

Nestled right on the beachfront, BSEA Cancun Plaza Hotel offers its guests direct and convenient access to the serene, sandy shores. The location is perfect for beach lovers with the hotel being positioned directly at the beach, providing extraordinary sea views from nearly every room. The private beachfront is well-maintained, ensuring a beautiful and clean spot for relaxation. Guests frequently highlight the easy and appreciably direct access to the beach, making a seamless transition from room to ocean a reality.

The beachfront pool is another cherished amenity, presenting an amazing view of both the sunrise and the vast ocean. Swimming in the pool while overlooking the sea provides a unique and serene experience. The on-site restaurant enhances the stay by offering large portions and gorgeous views of the ocean, adding to the overall seaside dining experience.

With the beach always in close proximity, the hotel's strategic location ensures that guests can effortlessly enjoy the beachfront charm. All these elements make BSEA Cancun Plaza Hotel a delightful choice for those seeking a picturesque sea view and a rejuvenating beachfront stay.

Yes, BSEA Cancun Plaza Hotel has pool(s) that belong to one or more of the following categories: Infinity Pool, Indoor Pool, Outdoor Pool.

No, a spa isn't available at BSEA Cancun Plaza Hotel.

No, BSEA Cancun Plaza Hotel doesn't allow dogs.

Yes, parking facilities are available at BSEA Cancun Plaza Hotel.

No, BSEA Cancun Plaza Hotel doesn't have a gym.

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