Cancun21.08649200,
-86.77167200,
Boulevard Kukulcan Retorno Chac L-41(Show on Map)
8.8
Excellent
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Summary of reviewsMarriott Cancun, An All-Inclusive Resort, enjoys an excellent reputation among guests, particularly for its prime beachfront location providing direct access to clear waters and stunning ocean views. The vibrant surrounding area is modern and secure, offering conveniences such as dining options, a McDonald's, a pharmacy and a gas station. The resort itself is spacious and luxurious, characterized by high standards of cleanliness and comfort, making it an ideal beachside escape.
The breakfast offerings are a highlight, often described as wonderful and fabulous with a wide variety of delicious options. The buffet breakfast, praised for its quality, is considered one of the best by many guests, though some mentioned the high price and the lack of inclusion in the room rate. Nevertheless, the breakfast experience remains a standout feature. Dinner at the resort also receives positive reviews for its excellent restaurant choices and tasty food, particularly the venue by the pool, La Isla. Although some found the selection limited and prices high, the overall food quality and dining convenience earned praise.
Rooms at Marriott Cancun are praised for their spaciousness, comfort and cleanliness. Oceanfront rooms with large balconies and amazing views are particularly well-regarded. While some guests found the decor slightly outdated and the beds in double rooms small, the general consensus highlights the upkeep and comfort of the rooms. The resort's facilities are modern and well-maintained with the layout and amenities contributing to a pleasant stay.
Cleanliness is a consistent strength with guests noting the hotel's well-maintained, modern and comfortable environment. The friendly and helpful staff further enhance the stay, providing exceptional service that often goes above and beyond expectations. Though there was a minor issue reported at check-in, the overall sentiment is overwhelmingly positive.
The pool area is another frequently praised feature, described as wonderful and well-maintained, offering stunning views and additional amenities like a hot tub. Although accessing the pool and beach may require a bit of walking, the cleanliness and enjoyment of these areas stand out.
The beach, described as beautiful and clean with breathtaking blue waters, is a significant draw for guests. Despite occasional issues with seaweed and choppy waters, the resort's efforts to maintain the beach's cleanliness are appreciated, making it a serene and exclusive experience.
Beds at the resort receive high marks for comfort, contributing to quality sleep for most guests. Some noted the queen beds felt small, but overall, comfort is a standout feature. Although the all-inclusive package may not be fully comprehensive, the resort's staff, amenities and the $50 nightly credit offer considerable benefits. With minor improvements possible, Marriott Cancun remains a highly regarded destination for its blend of service, location and facilities. Show more
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Categories
Beachfront Resort
Located in the Hotel Zone, this all-inclusive resort offers a beachfront location with comfortable accommodations and various dining options. It features multiple pools and activities, ensuring an enjoyable and relaxing vacation.
Family Friendly Resort
Offering a prime beachfront location and all-inclusive amenities, this resort caters to families with multiple pools, a kids' club, and various dining options. The Marriott brand ensures a consistent standard of quality.
Business Resort
While specific details about business amenities are not available in the provided data, Marriott hotels are known for offering business-friendly services and facilities.
Resort with Parking
This all-inclusive resort offers on-site parking, adding to the convenience for guests. Its all-inclusive nature and comprehensive amenities make it a top choice.
Resort with Gym
This all-inclusive resort includes a fitness center with cardio and strength training equipment. The facilities support guests in maintaining their fitness routines while enjoying the resort's other amenities.
Resort with Tennis Courts
If Marriott Cancun offers tennis courts, it enhances the resort's appeal, providing more recreational options. The Marriott brand is known for its quality and service.
Resort for Yoga
This all-inclusive resort includes yoga and pilates among the fitness classes offered in its gym. It provides a spa and a range of activities for a balanced stay.
Resort with All Inclusive Packages
Recently renovated, this resort provides a premium all-inclusive experience with updated rooms, diverse dining options, and a range of activities. It features multiple pools, a water park, and a kids club, making it suitable for families and groups.
Resort with Heated Pool
This all-inclusive resort, renovated in 2024, features a heated jacuzzi whirlpool located by the main activity pool. It also has multiple outdoor pools and a water park.
Luxury Resort
Resort near The Beach
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Romantic Resort
Resort with Swimming Pool
Heated Pool Outdoor Pool
Accessible Resort
5-Star Resort
Resort with Outdoor Pool
Room Types
Resort View RoomRoom with resort views, wired internet for a fee and a LCD TV.
Partial Ocean View RoomThis room features air conditioning, a desk, fan, minibar and flat-screen cable or satellite TV. It also has a laptop safe. The bathroom has shower, bathrobes and hairdryer. There is a balcony with ocean views.
Caribbean SuiteThis elegantly decorated suite offers fantastic views of the Caribbean Sea. It has a spacious living area and includes luxury amenities.
Ocean Front View RoomThis ocean front room features air conditioning, a desk, fan, minibar and flat-screen cable or satellite TV. It also has a laptop safe. The bathroom has shower, bathrobes and hairdryer. There is a balcony with ocean views.
Ocean View Room This premium room features air conditioning, a desk, fan, minibar and flat-screen cable or satellite TV. It also has a laptop safe. The bathroom has shower, bathrobes and hairdryer. There is a balcony with ocean views.
Executive SuiteThe spacious suite offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Partial Ocean View RoomThe spacious double room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Resort View RoomThe spacious double room offers air conditioning, a minibar, a balcony with pool views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Ocean Front View RoomFeaturing a balcony with sea views, this double room also offers air conditioning and a TV with cable channels. The unit offers 2 beds.
Ocean View Room Boasting a balcony with sea views, this double room also features air conditioning and a TV with cable channels. The unit has 2 beds.
Guest Reviews
8.8
Excellent
Location
Marriott Cancun, An All-Inclusive Resort, boasts an enviable beachfront location that consistently earns high praise from its guests. Its proximity to the beach is a highlight, offering direct access to clear waters and captivating ocean views. The resort is not only well-situated but also provides a feeling of security and safety. The area is vibrant and modern, surrounded by various dining options, a gas station and other conveniences like a McDonald's and a pharmacy.
Guests frequently commend the beautiful scenery and welcoming atmosphere of the resort. The design is spacious and luxurious, enhancing the overall stay. Cleanliness and comfort are additional standout features with modern facilities that meet high standards. The combination of these elements makes the Marriott Cancun a popular choice for those seeking a perfect beachside escape.
Breakfast
Marriott Cancun, An All-Inclusive Resort, receives high praise for its breakfast offerings. Many guests describe the breakfast as wonderful, amazing and fabulous, often noting its delicious and abundant options. The buffet breakfast is particularly highlighted for its variety and quality with some guests declaring it the best they've experienced in hotels. The breakfast staff, especially Leonardo, are frequently mentioned for their excellent service. However, some reviews express disappointment over the high price and the fact that breakfast is not included in the room rate. Despite these concerns, the overall sentiment remains positive with the breakfast experience being a standout feature of the stay.
Dinner
Marriott Cancun, An All-Inclusive Resort offers a variety of dining experiences that cater to diverse tastes. Overall, guests have praised the resort's dining options, highlighting the excellent restaurant choices and tasty food. While the Mexican restaurant open at night received mixed reviews, other dining venues, such as the one by the pool, La Isla, garnered high marks for their quality. Guests appreciated the delicious offerings and the overall excellence of the food, contributing significantly to their positive experience.
Although some diners found the selection limited and the pricing on the higher side, the general consensus is that the food quality compensates well. Reviewers noted the great location of the dining spots within the resort, which also adds convenience to the culinary experience. Additionally, the resort's family-friendly atmosphere, complete with games and activities, further enhances the dining appeal, making it a well-rounded option for various types of travelers.
Rooms
The rooms at Marriott Cancun, An All-Inclusive Resort, have received a spectrum of reviews focusing primarily on their spaciousness, comfort and cleanliness. Guests frequently highlight the large and comfortable nature of the rooms with many appreciating the wonderful quality of the bedroom furniture and overall architecture. Ocean front rooms with large balconies and amazing views are particularly praised.
The rooms are noted for being very clean and well-maintained, both inside and out and the friendly, helpful staff add to the comfort of the stay. Despite some guests mentioning that the rooms appear slightly outdated, the cleanliness and maintenance seem to make up for it.
A few guests have pointed out that the space of the room felt limited compared to online advertisements and some found the beds in double rooms to be small. However, these issues seem to be minor in comparison to the overall positive feedback on the room size, amenities and comfort.
In terms of facilities, the hotel maintains a high standard with guests appreciating the layout and the accommodating nature of the rooms, making the stay pleasant overall. The quality of the associated restaurants also receives favorable mentions, contributing to an overall satisfactory experience.
Beds
The beds at Marriott Cancun, An All-Inclusive Resort, are frequently praised for their comfort. Many guests found the beds "very comfortable" and "super comfortable", highlighting the quality of sleep they experienced. However, some guests pointed out that the queen beds felt particularly small, especially for couples and noted that the king-size beds also seemed more like queen-size in dimensions. Despite the general favorability towards the beds' comfort, there were occasional mentions of discomfort, including reports of back pain and dissatisfaction with the pillows.
Cleanliness
The Marriott Cancun, An All-Inclusive Resort, consistently receives high praise for its cleanliness from guests. The property and its rooms are frequently described as very clean, modern and well-maintained. Visitors highlight the updated facilities, noting that every aspect of the hotel is well-ordered and comfortable. The staff is also commended for their friendly, courteous and impeccable service, which contributes to the hotel's welcoming atmosphere. While there was an isolated incident concerning carpet odor, the overwhelming majority of reviews emphasize the pristine condition of both communal areas and accommodations, ensuring a pleasant and comfortable stay.
Staff
The staff at Marriott Cancun, An All-Inclusive Resort, consistently receives high praise from guests for their exceptional friendliness, kindness and attentiveness. Many visitors highlight the team's courteous and responsive nature, noting that the staff often goes above and beyond to ensure a memorable stay. The service is frequently described as unmatched and top-notch with the staff exceeding customer expectations. While there is a mention of an issue with the receptionist at the check-in counter, the overwhelming sentiment is one of exceptional service and warm hospitality. Guests appreciate the personal touches, such as helpful suggestions for local visits and creating a friendly family environment. Overall, the staff's professionalism and genuine friendliness significantly contribute to the resort's positive guest experiences.
Pool
The pool area of Marriott Cancun, An All-Inclusive Resort, receives high praise from guests for its expansive and well-maintained facilities. The pool itself is often described as incredible, wonderful and amazing with many highlighting its cleanliness and large size. Guests also appreciate the additional amenities such as the hot tub, which complement the pool experience. The setting offers stunning views, combining a beautiful pool with breathtaking beach scenery. Although some reviews mention that accessing the pool or beach requires a bit of a walk, the overall sentiment is overwhelmingly positive about the pool area’s quality and enjoyment. Regular cleaning and maintenance are noted, ensuring a pleasant experience for all visitors.
Beach
Marriott Cancun, An All-Inclusive Resort boasts a beautiful, clean and oft-raked beach that is highly praised for its breathtaking and gorgeous blue waters. Guests appreciate the easy access to the beach and the plethora of beach chairs available. While the sea can be very choppy and occasionally filled with seaweed, the resort's efforts to maintain the beach's cleanliness do not go unnoticed. The private beach area offers a more exclusive and quiet experience, complementing the overall serene atmosphere of the hotel. Despite some occasional discomfort due to seaweed and rough waters, the beach remains a standout feature, contributing to the resort's reputation as a great beach hotel.
All-Inclusive Packages
Marriott Cancun, An All-Inclusive Resort, offers a mixed yet mostly positive experience for travelers. The standout feature is undoubtedly the exceptional staff, who contribute significantly to the overall experience. Although it isn't fully all-inclusive, the resort does provide a nightly credit of $50, which some guests found beneficial. For those not seeking an all-inclusive package, this flexibility is a great option. On the downside, the menus had limited options, which may affect those looking for a broad culinary experience.
Despite a few shortcomings, such as occasional cleanliness issues and an underwhelming balcony view, the resort is considered worth the cost. Financial convenience is added with the availability of currency exchange services. Therefore, while there is room for improvement, Marriott Cancun impresses many with its blend of service and amenities.
Yes, Marriott Cancun, An All-Inclusive Resort has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Marriott Cancun, An All-Inclusive Resort.
No, Marriott Cancun, An All-Inclusive Resort doesn't allow dogs.
Yes, parking facilities are available at Marriott Cancun, An All-Inclusive Resort.
Yes, Marriott Cancun, An All-Inclusive Resort has a gym.