Real Inn Cancún
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Summary of reviewsReal Inn Cancún stands out primarily for its exceptional location in Cancún's Hotel Zone, showcasing picturesque lagoon views and convenient access to both bustling downtown and serene beach areas. Its strategic position makes it easy for guests to reach Isla Mujeres, Playa del Carmen and various public beaches without hassle. The hotel’s proximity to bus stations further enhances its convenience for transit users. While the immediate dining options are limited, efficient public transportation mitigates this minor drawback.
The hotel offers modern amenities such as a restaurant with stunning lagoon views, an inviting pool area and spacious, clean rooms which most guests find appealing. The pool area, in particular, garners consistent praise for its beauty, tranquility and breathtaking lagoon views, providing an ideal spot for relaxation. The gym is also appreciated for its well-equipped nature and nice view, despite some reports of broken equipment.
Rooms at Real Inn Cancún are commended for their spaciousness and lovely lagoon views. However, some maintenance issues and outdated furnishings mar the experience. Noise complaints and inconsistent housekeeping further detract from the overall comfort. Cleanliness receives mixed reviews; while many guests find the hotel clean and well-maintained, others highlight issues with mold, dirty bathrooms and worn-out furniture.
The hotel staff elicit mixed feedback. Many guests appreciate the friendly and helpful nature of the waitstaff and housekeepers, often highlighting specific employees for their exceptional service. However, the reception and management staff receive criticism for unfriendliness and poor communication. The Wi-Fi service is another area needing improvement with many guests experiencing weak and unstable connections, particularly in the rooms.
Dining experiences are mixed with the breakfast receiving praise for its quality and variety, although some guests find it overpriced. Dinner follows a similar pattern; the food is often described as tasty, particularly the Mexican dishes, but critiques revolve around limited menu options and high prices.
Despite not having a private beach, the hotel's proximity to Langosta Beach and other nearby public beaches provides guests with easy beach access. The hotel’s setting is ideal for those who prefer a peaceful retreat away from Cancún's main nightlife.
Parking is generally accessible and free, though peak periods may result in congestion and some areas near the busy Kukulkan Avenue feel less secure. Families find a welcoming environment at Real Inn Cancún. Spacious rooms and attentive staff contribute to a comfortable stay, although there's potential for enhancing cleanliness consistency and refining service quality at the reception.
In summary, Real Inn Cancún is lauded for its prime location, stunning views and accommodating amenities, making it an attractive choice for both tourists and business travelers. However, prospective guests should be mindful of potential shortcomings in room maintenance, Wi-Fi connectivity and miscellaneous service inconsistencies.
Categories
The hotel offers modern amenities such as a restaurant with stunning lagoon views, an inviting pool area and spacious, clean rooms which most guests find appealing. The pool area, in particular, garners consistent praise for its beauty, tranquility and breathtaking lagoon views, providing an ideal spot for relaxation. The gym is also appreciated for its well-equipped nature and nice view, despite some reports of broken equipment.
Rooms at Real Inn Cancún are commended for their spaciousness and lovely lagoon views. However, some maintenance issues and outdated furnishings mar the experience. Noise complaints and inconsistent housekeeping further detract from the overall comfort. Cleanliness receives mixed reviews; while many guests find the hotel clean and well-maintained, others highlight issues with mold, dirty bathrooms and worn-out furniture.
The hotel staff elicit mixed feedback. Many guests appreciate the friendly and helpful nature of the waitstaff and housekeepers, often highlighting specific employees for their exceptional service. However, the reception and management staff receive criticism for unfriendliness and poor communication. The Wi-Fi service is another area needing improvement with many guests experiencing weak and unstable connections, particularly in the rooms.
Dining experiences are mixed with the breakfast receiving praise for its quality and variety, although some guests find it overpriced. Dinner follows a similar pattern; the food is often described as tasty, particularly the Mexican dishes, but critiques revolve around limited menu options and high prices.
Despite not having a private beach, the hotel's proximity to Langosta Beach and other nearby public beaches provides guests with easy beach access. The hotel’s setting is ideal for those who prefer a peaceful retreat away from Cancún's main nightlife.
Parking is generally accessible and free, though peak periods may result in congestion and some areas near the busy Kukulkan Avenue feel less secure. Families find a welcoming environment at Real Inn Cancún. Spacious rooms and attentive staff contribute to a comfortable stay, although there's potential for enhancing cleanliness consistency and refining service quality at the reception.
In summary, Real Inn Cancún is lauded for its prime location, stunning views and accommodating amenities, making it an attractive choice for both tourists and business travelers. However, prospective guests should be mindful of potential shortcomings in room maintenance, Wi-Fi connectivity and miscellaneous service inconsistencies.
Business Hotel
The Real Inn offers essential business amenities and a convenient location in the hotel zone. It provides comfortable accommodations and services suitable for business travelers.
Hotel with Parking
Real Inn Cancun provides parking for guests. It offers a combination of comfort and convenience.
4-Star Hotel
This hotel offers modern accommodations and a convenient location in the hotel zone. It provides easy access to beaches and entertainment options. Guests can enjoy amenities like a pool and on-site dining.
Hotel with Panoramic View Pool
Situated in the Hotel Zone, this hotel features an outdoor pool that offers views of the surrounding area, including the lagoon.
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Infinity Pool Panoramic View Pool Outdoor Pool
Accessible Hotel
Hotel with Gym
Hotel with Infinity Pool
Hotel with Outdoor Pool
Guest Reviews
Real Inn Cancún boasts an exceptional location that appeals to both tourists and business travelers alike. Situated within the renowned Hotel Zone, the hotel offers spectacular views of the lagoon, making for memorable sunsets and soothing vistas of passing yachts. The central position provides convenient access to both bustling downtown Cancún and quieter, peaceful areas with public transportation readily available right outside the hotel. This prime spot allows guests to reach various beaches within a few minutes, including Langosta Beach just a short walk away.
For those set on exploring, the hotel is near departure points for trips to Isla Mujeres and Playa del Carmen, ensuring visitors can enjoy a range of activities without hassle. Proximity to bus stations means easy commutes to major attractions, shopping centers and dining venues, making it a strategic choice for transit users. Although some guests note the hotel sits away from the main nightlife of Cancún, efficient bus routes mitigate this minor inconvenience.
The hotel's modern amenities, including a restaurant with stunning lagoon views, an inviting pool area and spacious, clean rooms, add to the appeal. The attentive staff further enhances the welcoming atmosphere. While some reviews point out the scarcity of immediate dining options and the need for occasional maintenance, the overwhelming sentiment highlights the location, views and value for money as key strengths of Real Inn Cancún.
The breakfast experience at Real Inn Cancún receives mixed feedback from guests. Positively, many guests praise the breakfast for its quality and variety, describing it as delicious, hearty and abundant. The picturesque setting by the lagoon and on the outdoor covered patio also adds to the charm, making it a pleasant way to start the day. Friendly and attentive staff often contribute to an enjoyable dining experience.
However, several guests note the breakfast's high price, considering it relatively expensive for the limited options offered. Some guests also mention that breakfast is not included in their room rate, leading to additional costs they had not anticipated. Despite the variety of options, not all were satisfied with the selection, describing it as repetitive or not offering enough variety. The quality of the buffet has also been criticized with some guests finding it poor or below expectations.
Overall, while the breakfast at Real Inn Cancún has its fans, potential guests might want to weigh the cost against the reported variety and quality before deciding to dine in.
Dining at Real Inn Cancún elicits mixed feelings among guests. On a positive note, many find the food in the restaurant tasty and delicious with some highlighting the excellent Mexican dishes and pleasant dining experience, enhanced by beautiful views of the lagoon. The ambiance and service in the restaurant also receive commendations with friendly and attentive staff contributing to a welcoming atmosphere.
However, there are numerous criticisms regarding the quality and pricing of the food. Many reviewers point out that the menu offers limited options and the food can be overpriced, considering the quality and variety provided. Some guests have experienced issues like overcooked dishes and bland flavors that do not meet expectations, particularly given the high cost. For breakfast, the buffet receives appreciation for its variety, yet guests note that individual items can be excessively priced.
Overall, while the dining room itself is inviting and the location picturesque, the culinary offerings at Real Inn Cancún seem to vary in satisfaction with notable concerns around cost-effectiveness and culinary variety.
For those considering a stay at Real Inn Cancún, the general consensus from guests highlights a mixture of spacious accommodations and stunning lagoon views. Many guests appreciated the large and comfortable rooms, often praising their size and the impressive lagoon scenery.
However, the reviews also underscore several consistent issues. While the rooms are spacious and the beds generally comfortable, there are frequent mentions of outdated furniture and facilities with some furnishings showing significant wear and tear. Mold and humidity problems were noted in several reviews, affecting both air quality and overall comfort.
Noise is another frequently mentioned concern. Rooms facing the boulevard or parking lot were particularly noisy and the lack of soundproofing exacerbates this issue. Additionally, the cleanliness standards seem to be inconsistent with some guests reporting dirty sheets and bathrooms and others noting that rooms were simply not cleaned on time.
Several amenities are also missing or underwhelming for a hotel of this purported caliber. Guests repeatedly pointed out the absence of basic appliances like refrigerators and microwaves, as well as insufficient toiletries and broken air conditioning units.
In summary, while Real Inn Cancún boasts spacious rooms and lovely lagoon views, prospective visitors should be aware of the maintenance issues, noise levels and inconsistent housekeeping that might impact their stay.
Visitors to Real Inn Cancún have shared mixed experiences regarding the hotel's beds. On a positive note, many guests praised the cleanliness and comfort, describing the beds as super comfortable with others noting comfortable pillows and spacious rooms. Some highlighted the large, comfy beds and those who stayed in rooms with king-size beds were satisfied.
However, there were several concerns. Many guests found the "double beds" to be smaller than expected and uncomfortable, often mentioning issues such as beds being too narrow for couples, noisy or even having broken or missing wheels. Some travelers noted the need to pay extra for larger beds, which came as a surprise.
Comfort levels varied with some guests pointing out that while the mattresses were good, the bed covers were not soft and the pillows were too hard or too big. Complaints about the beds being visibly dirty and the presence of hair added to the dissatisfaction for some.
Overall, while the hotel’s beds have received accolades for comfort from many guests, a recurring theme of small bed sizes and occasional issues with cleanliness and maintenance suggests Room for improvement.
Wow. Real Inn Cancún has picked up a mixed bag of reviews when it comes to cleanliness. Many guests commend the hotel for being exceptionally clean and well-maintained with highlights including clean common areas, a spotless pool and clean facilities overall. Some rooms were described as clean, spacious and comfortable with pleasant hygiene products. The staff's promptness and friendliness were also appreciated by many.
However, the hotel's cleanliness seems inconsistent. Several guests expressed disappointment with room cleaning services, citing delays and poor cleaning quality. Issues like mold, dirty bathrooms and worn-out furniture were frequently mentioned. Some described finding dirty or stained sheets and towels and noted an unpleasant musty smell in the rooms. Maintenance concerns such as malfunctioning showers and sticky floors were also common.
Despite the substantial positive remarks about the hotel's cleanliness and service, it's clear that improvements are needed in consistency and thoroughness of cleaning practices to meet all guests' expectations.
The reviews for 'Real Inn Cancún' highlight a mix of experiences with the hotel staff, reflecting both positive and negative sentiments. On the positive side, many guests praised the friendly and helpful nature of various staff members. Special mentions include attentive and kind waitstaff in the restaurant and courteous housekeepers. Several employees, such as Julio, Jorge, Gabriela and Mauricio, were applauded for their exceptional service. The majority of the staff were described as warm, polite and customer-oriented, frequently going above and beyond to assist guests.
However, the reviews also reveal significant concerns regarding the reception staff and management. Numerous guests reported rude and unhelpful behavior from front desk personnel, slow service and poor communication. Instances of unfriendliness and even hostility were noted, particularly in reception and management.
Overall, while many guests found the staff at 'Real Inn Cancún' to be attentive and pleasant, there are clear areas for improvement, especially in terms of consistency in service quality and professionalism, particularly at the reception and management levels.
Real Inn Cancún offers an inconsistent Wi-Fi experience according to the guest reviews. While some guests reported good performance, particularly in the lobby and restaurant areas, many others experienced weak and unstable connections, especially in the rooms. The signal frequently lagged, making it unreliable for significant tasks or multiple device connections. Several guests faced issues such as the internet not working on certain floors, being slow or abruptly disconnecting. Though a few guests managed to work with good Wi-Fi, the majority indicated that the network either needed significant improvement or was completely dysfunctional during their stay. Some also noted that the hotel staff were not always helpful in resolving these issues promptly. Overall, Wi-Fi quality stands out as an area needing considerable enhancement at Real Inn Cancún.
The Real Inn Cancún offers a gym that receives mixed reviews but generally leans towards the positive. Guests appreciate the gym's well-equipped nature, stating that it has a good range of equipment and is decent for basic fitness needs. The facility is especially praised for its nice view, which adds a pleasant aesthetic to workout sessions. However, some guests pointed out issues such as broken equipment, missing handles and a lack of air conditioning, which could have impacted their overall experience. Despite these drawbacks, many found the gym clean and usable, noting it as a significant plus for the hotel. Overall, for those looking to maintain their fitness routine while enjoying their stay, the gym at Real Inn Cancún seems to provide a satisfactory option.
The pool area at Real Inn Cancún stands out as a significant highlight for many guests, consistently being described with terms like well-maintained, beautiful and inviting. Notable for its sizable and attractive design, the pool provides a lovely, peaceful setting perfect for relaxation. Guests appreciate the spectacular views of the lagoon from the pool, adding to its overall appeal. The spaciousness and modernity of the pool area, combined with sun loungers and convenient proximity to the restaurant, create an ideal spot for unwinding.
Despite the predominantly positive reviews, there are occasional negative remarks regarding maintenance issues, overly warm or salty water and broken facilities. However, the presence of clean and adequately maintained pools generally promotes a comfortable and pleasant experience for most visitors. The pool staff are often noted for their friendliness, making the poolside atmosphere even more enjoyable.
In summary, while Real Inn Cancún's pool area might have room for minor improvements, it predominantly receives praise for its beauty, tranquility and the breathtaking lagoon views, making it a favored spot among guests seeking relaxation and enjoyment.
Real Inn Cancún boasts a convenient location for those looking to explore public beaches without being in the heart of the bustling party scene. While the hotel does not offer a private beach or direct beach access, guests can easily walk to nearby public beaches such as Langosta Beach and Tortuga Beach, both of which are just a few minutes away by foot.
The public beach access is right across the street, making it a practical option for those who don’t mind a short stroll. Many guests applaud the hotel's excellent positioning for beach tours and its proximity to some of Cancun's beautiful beaches, despite some expressing that these nearby beaches aren’t as stunning as the ones further up on the peninsula.
The location's highlight remains its dual appeal; it's close enough to enjoy the beach life while also providing a peaceful retreat away from the main hotel zone's chaotic nightlife. The picturesque views of the lagoon and clean, comfortable rooms add to the hotel's charm, balancing out the minor inconvenience of not having immediate beach access.
Real Inn Cancún offers a range of parking options with many guests appreciating the convenience of free parking right in front of the hotel. The parking lots are generally accessible and provide ample space for vehicles, making it easy for guests to park without any issues. The parking is described as convenient and accessible, whether you're parking right out front or at the back of the hotel.
However, there are some areas for improvement. Some guests noted that parking could be congested at times and that there were limited spaces available, particularly during peak periods. A few reviews mentioned that the parking arrangement was not entirely comfortable with some areas feeling a bit dangerous due to their proximity to the busy Kukulkan Avenue. Additionally, there is no covered parking available and a few guests would prefer this option for added security and protection from the elements.
Overall, Real Inn Cancún provides ample and accessible parking solutions, though improvements in space management and additional safety measures could enhance the guest experience further.
Real Inn Cancún offers a welcoming environment for families with children, highlighted by its family-friendly atmosphere and child-friendly facilities. Many guests appreciate the adequate room sizes, which are spacious enough to accommodate families comfortably. The hotel creates a serene environment as it is not excessively noisy, making it suitable for a peaceful family stay.
The polite and attentive staff contribute positively to the family experience with some guests mentioning that their children enjoyed interactions with the hotel personnel, including simple requests like acquiring a towel. Public beach access nearby adds to the hotel’s family appeal, providing opportunities for enjoyable family activities. There are also garden, balcony and pool areas that families can make the most of during their stay.
While there were some remarks about difficulties with extra beds and higher expectations, the overall sentiment is that Real Inn Cancún is a good place for families to stay and enjoy a pleasant trip together.
Real Inn Cancún offers a mix of modern amenities and a well-maintained environment, making it a comfortable and reasonably priced option in its category. Many guests appreciate its beautiful, new and modern structure. The hotel provides spacious, clean rooms which add to its overall charm. The facilities include a pool and a gym, both of which are appreciated by visitors, although some guests have noted that the pool's cleanliness could be improved.
The hotel's location and reasonable pricing are highlighted as benefits, providing good value for money compared to other options in the area. The food quality has garnered mixed reviews; while the breakfast receives praise, some guests find other meal options to be expensive and not up to standards.
Service at the hotel is often described as excellent and on par with what one would expect from a four-star establishment, though there have been occasional mentions of the service quality falling short. A few issues like blocked pipes, bad smells and problems with the hot water in the showers have been reported.
The overall sentiment about Real Inn Cancún is that it's a nice, normal hotel offering good value for money, particularly if one's expectations of a four-star rating are flexible. For those seeking modern facilities and a well-located, affordable stay, it remains a commendable choice, provided they are okay with occasional service and maintenance inconsistencies.
Real Inn Cancún has been widely recognized as a good choice for business travelers, offering necessary amenities and proximity to convention centers. Guests found the staff to be professional and the environment conducive to work with functional internet access, a restaurant and a small gym catering to business owners in transit. The hotel's cleanliness and its strategic location near Cancun and local beaches make it not only suitable for business but also enjoyable for leisure.
The business facilities, including a business center, were generally appreciated, although there were some specific mentions that the business center was not always accessible. Value for money was highlighted positively with the establishment being deemed an excellent option for business trips. Despite some issues with WiFi and service, the overall sentiment reflected a positive experience for work travel, emphasizing comfort and convenience. Even though some reviews hinted at potential improvements, especially in service quality and maintenance, Real Inn Cancún remains a modern and functional choice for business stays, worth the cost for its business-friendly features.
Real Inn Cancún offers a mix of experiences for guests with disabilities concerning accessibility. The hotel is generally accessible with some highlights including easy access for wheelchairs, spacious and accessible bedrooms, as well as an easily accessible location. Facilities are designed to be accessible, although the availability of accessible rooms is limited and partial. Guests have noted that while there are elevators in the building, the wheelchair access and size of the lifts can be a challenge for larger wheelchairs. Additionally, the absence of wheelchair accessible parking and the limited resting spaces between stairs may pose some difficulties. Despite these challenges, the responsive staff appear committed to appropriately accommodating guests with disabilities. Overall, the hotel's accessibility has both strong points and areas for improvement.
Real Inn Cancún boasts an impressive outdoor pool area that has garnered commendable remarks from guests. The pool with its infinity edge, provides a stunning view of the lagoon, creating a picture-perfect backdrop for relaxation. Guests have highlighted the fantastic atmosphere around the pool, making it a pleasant spot to unwind. Many have also enjoyed the added convenience of a poolside restaurant, adding to the overall enjoyable experience. The pool itself is noted to be very large, catering well to both individuals and families. While there were a few mentions of difficulty in making reservations for larger groups, the pool's excellent value for money and the option to indulge in a poolside massage further enhance its appeal. Overall, the infinity pool at Real Inn Cancún stands out as a highlight, offering a beautiful and relaxing setting for guests.
Real Inn Cancún boasts a spacious and beautifully designed outdoor pool that consistently earns praise from guests. This clean and well-maintained pool area offers excellent views, including stunning sunsets over the lagoon, enhancing the overall visual experience. The pool itself is large and inviting with enough space to relax and enjoy the surroundings. The cozy pool area and beautifully landscaped outdoor space make it a perfect spot to unwind. While there are plentiful sun loungers available, the poolside can sometimes feel a bit crowded. Guests also commend the friendly pool staff, adding to the pleasant and relaxing atmosphere. Despite the lack of a jacuzzi, the pool stands out as a highlight of the hotel, inviting guests to relax and enjoy a serene aquatic escape.
Real Inn Cancún is highly praised by many guests as an ideal destination for honeymooners. The romantic setting and nice location add to its charm, making it perfect for couples seeking a relaxing and special experience. Reviews highlight the hotel as great for honeymoon stays with special packages and offerings tailored for such occasions. The staff is described as very friendly and kind, adding a personal touch to the overall experience. Many guests appreciate the clean and well-maintained pool, which is suitable for couples looking to unwind. The views of the lagoon also receive positive mentions, contributing to the overall ambiance of a romantic getaway. While some reviews point out that a few aspects of the hotel might feel dated, the majority emphasize the excellent value for money and the suitability of the hotel for honeymooners, ensuring a memorable stay.
Real Inn Cancún offers a splendid romantic experience, ideal for couples seeking a memorable escape. The hotel boasts beautiful, romantic views, notably from the balcony and the lagoon, which create a picturesque setting for a lovely stay. Guests have commended the relaxing atmosphere, perfect for a quiet and intimate vacation.
The ambiance is well-suited for honeymoons or any romantic getaway with minimal noise ensuring tranquility. Couples can enjoy the super comfortable beds, making their stay even more pleasant. The hotel’s location and value for money add to the allure with its scenic garden and pool areas contributing to the romantic scenery.
Many have highlighted the excellent environment for a romantic dinner and the overall setting is designed to cater to couples. Despite a minor issue with linen cleanliness, the positive experiences outweigh the negatives, making Real Inn Cancún a highly recommended venue for romance and relaxation.
Location Show Map
Location
For those set on exploring, the hotel is near departure points for trips to Isla Mujeres and Playa del Carmen, ensuring visitors can enjoy a range of activities without hassle. Proximity to bus stations means easy commutes to major attractions, shopping centers and dining venues, making it a strategic choice for transit users. Although some guests note the hotel sits away from the main nightlife of Cancún, efficient bus routes mitigate this minor inconvenience.
The hotel's modern amenities, including a restaurant with stunning lagoon views, an inviting pool area and spacious, clean rooms, add to the appeal. The attentive staff further enhances the welcoming atmosphere. While some reviews point out the scarcity of immediate dining options and the need for occasional maintenance, the overwhelming sentiment highlights the location, views and value for money as key strengths of Real Inn Cancún.
Breakfast
However, several guests note the breakfast's high price, considering it relatively expensive for the limited options offered. Some guests also mention that breakfast is not included in their room rate, leading to additional costs they had not anticipated. Despite the variety of options, not all were satisfied with the selection, describing it as repetitive or not offering enough variety. The quality of the buffet has also been criticized with some guests finding it poor or below expectations.
Overall, while the breakfast at Real Inn Cancún has its fans, potential guests might want to weigh the cost against the reported variety and quality before deciding to dine in.
Dinner
However, there are numerous criticisms regarding the quality and pricing of the food. Many reviewers point out that the menu offers limited options and the food can be overpriced, considering the quality and variety provided. Some guests have experienced issues like overcooked dishes and bland flavors that do not meet expectations, particularly given the high cost. For breakfast, the buffet receives appreciation for its variety, yet guests note that individual items can be excessively priced.
Overall, while the dining room itself is inviting and the location picturesque, the culinary offerings at Real Inn Cancún seem to vary in satisfaction with notable concerns around cost-effectiveness and culinary variety.
Rooms
However, the reviews also underscore several consistent issues. While the rooms are spacious and the beds generally comfortable, there are frequent mentions of outdated furniture and facilities with some furnishings showing significant wear and tear. Mold and humidity problems were noted in several reviews, affecting both air quality and overall comfort.
Noise is another frequently mentioned concern. Rooms facing the boulevard or parking lot were particularly noisy and the lack of soundproofing exacerbates this issue. Additionally, the cleanliness standards seem to be inconsistent with some guests reporting dirty sheets and bathrooms and others noting that rooms were simply not cleaned on time.
Several amenities are also missing or underwhelming for a hotel of this purported caliber. Guests repeatedly pointed out the absence of basic appliances like refrigerators and microwaves, as well as insufficient toiletries and broken air conditioning units.
In summary, while Real Inn Cancún boasts spacious rooms and lovely lagoon views, prospective visitors should be aware of the maintenance issues, noise levels and inconsistent housekeeping that might impact their stay.
Beds
However, there were several concerns. Many guests found the "double beds" to be smaller than expected and uncomfortable, often mentioning issues such as beds being too narrow for couples, noisy or even having broken or missing wheels. Some travelers noted the need to pay extra for larger beds, which came as a surprise.
Comfort levels varied with some guests pointing out that while the mattresses were good, the bed covers were not soft and the pillows were too hard or too big. Complaints about the beds being visibly dirty and the presence of hair added to the dissatisfaction for some.
Overall, while the hotel’s beds have received accolades for comfort from many guests, a recurring theme of small bed sizes and occasional issues with cleanliness and maintenance suggests Room for improvement.
Cleanliness
However, the hotel's cleanliness seems inconsistent. Several guests expressed disappointment with room cleaning services, citing delays and poor cleaning quality. Issues like mold, dirty bathrooms and worn-out furniture were frequently mentioned. Some described finding dirty or stained sheets and towels and noted an unpleasant musty smell in the rooms. Maintenance concerns such as malfunctioning showers and sticky floors were also common.
Despite the substantial positive remarks about the hotel's cleanliness and service, it's clear that improvements are needed in consistency and thoroughness of cleaning practices to meet all guests' expectations.
Staff
However, the reviews also reveal significant concerns regarding the reception staff and management. Numerous guests reported rude and unhelpful behavior from front desk personnel, slow service and poor communication. Instances of unfriendliness and even hostility were noted, particularly in reception and management.
Overall, while many guests found the staff at 'Real Inn Cancún' to be attentive and pleasant, there are clear areas for improvement, especially in terms of consistency in service quality and professionalism, particularly at the reception and management levels.
Wi-Fi
Gym
Pool
Despite the predominantly positive reviews, there are occasional negative remarks regarding maintenance issues, overly warm or salty water and broken facilities. However, the presence of clean and adequately maintained pools generally promotes a comfortable and pleasant experience for most visitors. The pool staff are often noted for their friendliness, making the poolside atmosphere even more enjoyable.
In summary, while Real Inn Cancún's pool area might have room for minor improvements, it predominantly receives praise for its beauty, tranquility and the breathtaking lagoon views, making it a favored spot among guests seeking relaxation and enjoyment.
Beach
The public beach access is right across the street, making it a practical option for those who don’t mind a short stroll. Many guests applaud the hotel's excellent positioning for beach tours and its proximity to some of Cancun's beautiful beaches, despite some expressing that these nearby beaches aren’t as stunning as the ones further up on the peninsula.
The location's highlight remains its dual appeal; it's close enough to enjoy the beach life while also providing a peaceful retreat away from the main hotel zone's chaotic nightlife. The picturesque views of the lagoon and clean, comfortable rooms add to the hotel's charm, balancing out the minor inconvenience of not having immediate beach access.
Parking
However, there are some areas for improvement. Some guests noted that parking could be congested at times and that there were limited spaces available, particularly during peak periods. A few reviews mentioned that the parking arrangement was not entirely comfortable with some areas feeling a bit dangerous due to their proximity to the busy Kukulkan Avenue. Additionally, there is no covered parking available and a few guests would prefer this option for added security and protection from the elements.
Overall, Real Inn Cancún provides ample and accessible parking solutions, though improvements in space management and additional safety measures could enhance the guest experience further.
Family
The polite and attentive staff contribute positively to the family experience with some guests mentioning that their children enjoyed interactions with the hotel personnel, including simple requests like acquiring a towel. Public beach access nearby adds to the hotel’s family appeal, providing opportunities for enjoyable family activities. There are also garden, balcony and pool areas that families can make the most of during their stay.
While there were some remarks about difficulties with extra beds and higher expectations, the overall sentiment is that Real Inn Cancún is a good place for families to stay and enjoy a pleasant trip together.
4 Star
The hotel's location and reasonable pricing are highlighted as benefits, providing good value for money compared to other options in the area. The food quality has garnered mixed reviews; while the breakfast receives praise, some guests find other meal options to be expensive and not up to standards.
Service at the hotel is often described as excellent and on par with what one would expect from a four-star establishment, though there have been occasional mentions of the service quality falling short. A few issues like blocked pipes, bad smells and problems with the hot water in the showers have been reported.
The overall sentiment about Real Inn Cancún is that it's a nice, normal hotel offering good value for money, particularly if one's expectations of a four-star rating are flexible. For those seeking modern facilities and a well-located, affordable stay, it remains a commendable choice, provided they are okay with occasional service and maintenance inconsistencies.
Business
The business facilities, including a business center, were generally appreciated, although there were some specific mentions that the business center was not always accessible. Value for money was highlighted positively with the establishment being deemed an excellent option for business trips. Despite some issues with WiFi and service, the overall sentiment reflected a positive experience for work travel, emphasizing comfort and convenience. Even though some reviews hinted at potential improvements, especially in service quality and maintenance, Real Inn Cancún remains a modern and functional choice for business stays, worth the cost for its business-friendly features.
Accessible
Infinity Pool
Outdoor Pool
Honeymoon
Romantic
The ambiance is well-suited for honeymoons or any romantic getaway with minimal noise ensuring tranquility. Couples can enjoy the super comfortable beds, making their stay even more pleasant. The hotel’s location and value for money add to the allure with its scenic garden and pool areas contributing to the romantic scenery.
Many have highlighted the excellent environment for a romantic dinner and the overall setting is designed to cater to couples. Despite a minor issue with linen cleanliness, the positive experiences outweigh the negatives, making Real Inn Cancún a highly recommended venue for romance and relaxation.
Yes, Real Inn Cancún has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Real Inn Cancún.
No, Real Inn Cancún doesn't allow dogs.
Yes, parking facilities are available at Real Inn Cancún.
Yes, Real Inn Cancún has a gym.
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