Helpful lodge
Cape Town
-33.92722600,
18.41100600
,
47 New Church Street 47 New Church Street Cape Town
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Summary of reviewsHelpful Lodge has garnered a reputation for offering good value due to its convenient and safe location in the city. Guests frequently praise its proximity to local attractions, shops, and restaurants, appreciating the easy access to public transport and the quietness of the surrounding area. The affordability of the lodge, coupled with the welcoming and attentive staff, adds to its appeal as an accessible option for travelers looking to explore the city comfortably.
The staff at Helpful Lodge are often highlighted for their friendliness and willingness to assist guests, enhancing the lodge's inviting atmosphere. Receptionists and other personnel are noted for their professionalism and personal touch, contributing positively to the overall guest experience.
While the lodge's location and staff receive high marks, guest experiences with the rooms and cleanliness are decidedly mixed. Some visitors find the rooms spacious and equipped with useful amenities like microwaves and fridges, but concerns about maintenance, cleanliness, and pest control detract from these positives. Issues such as mold, odors, and the presence of cockroaches are recurrent complaints, pointing to areas that need significant improvement. Additionally, the comfort of the beds also draws mixed reviews, with some guests experiencing issues with the condition of the mattresses.
Overall, while Helpful Lodge excels in location and staff hospitality, improvements in room maintenance and cleanliness are necessary to enhance the guest experience fully.
Categories
The staff at Helpful Lodge are often highlighted for their friendliness and willingness to assist guests, enhancing the lodge's inviting atmosphere. Receptionists and other personnel are noted for their professionalism and personal touch, contributing positively to the overall guest experience.
While the lodge's location and staff receive high marks, guest experiences with the rooms and cleanliness are decidedly mixed. Some visitors find the rooms spacious and equipped with useful amenities like microwaves and fridges, but concerns about maintenance, cleanliness, and pest control detract from these positives. Issues such as mold, odors, and the presence of cockroaches are recurrent complaints, pointing to areas that need significant improvement. Additionally, the comfort of the beds also draws mixed reviews, with some guests experiencing issues with the condition of the mattresses.
Overall, while Helpful Lodge excels in location and staff hospitality, improvements in room maintenance and cleanliness are necessary to enhance the guest experience fully.
Bed & Breakfast with Free Wi-Fi
Cheap Bed & Breakfast
Small Bed & Breakfast
Guest Reviews
Helpful Lodge boasts a location that is consistently praised by its guests for its convenience and safety. Situated in a central part of the city, it offers easy access to various attractions, shops, and restaurants. Whether guests are keen on exploring local landmarks like Table Mountain or enjoying the vibrant nightlife, the lodge's proximity to bus routes and public transport ensures that getting around is straightforward. Visitors appreciate the quietness of the surrounding area, making it an ideal choice for those seeking both privacy and accessibility.
Adding to the appeal is the affordable pricing, which doesn't compromise on cleanliness or service quality. The lodge's staff stands out for their welcoming nature, often going out of their way to make guests feel comfortable, offering early check-ins, and assisting with transportation arrangements. The neighborhood itself is safe and easily navigable, providing peace of mind for those traveling without a car.
Overall, Helpful Lodge represents excellent value for money due to its combination of an ideal location, affordability, and friendly service, making it a favorable choice for travelers eager to experience the city's offerings with ease.
Guests of Helpful Lodge have shared mixed experiences regarding the rooms. On the positive side, many appreciated the spaciousness of the accommodations, often describing the rooms as large and clean. Some found comfort in the clean bathrooms, praising their interior design and cleanliness. Additionally, the presence of amenities like a microwave and fridge was a pleasant convenience for guests who stayed in rooms equipped with these features.
However, several areas for improvement were noted. Many guests felt that the rooms did not match the online images and expressed disappointment with the overall state of maintenance. Issues such as mould, dirt, and unpleasant odors were frequently mentioned, detracting from the overall experience. Concerns about pests, particularly cockroaches, were also raised, pointing toward a need for better pest control. The lack of necessary furnishings like bedside lamps and secure windows were additional points of concern for some visitors.
Temperature control proved to be challenging, as rooms could become very heated from the sun, and the existing fan systems were insufficient. The overall sentiment suggests that while there are redeeming qualities such as room size and certain amenities, significant enhancements in cleanliness, maintenance, and comfort are needed to improve the guest experience at Helpful Lodge.
Helpful Lodge offers a mixed experience when it comes to the comfort of its beds. There are several praises affirming the comfort of the beds, with guests noting a clean room environment. However, the lodge faces criticism concerning the condition and presentation of its mattresses, with reports of broken fixtures, mattresses lacking bases and legs, and instances where the actual beds differ from the images provided. The presence of pests, including fleas and alarming mentions of rats and cockroaches in rooms, detracts significantly from the overall experience. While some guests found their beds comfortable, these positive points are overshadowed by issues with cleanliness and maintenance that need addressing. Overall, those considering a stay here should weigh these factors carefully.
Helpful Lodge seems to face significant challenges when it comes to maintaining cleanliness and overall upkeep. Guests frequently point out that the property is riddled with cockroaches, both in rooms and common areas, which is a major concern. The overall appearance of the hotel is described as run-down, with dirty and outdated facilities. Bedding and linens, while sometimes smelling clean, often appear stained or riddled with bugs. Additionally, some reviewers mention encountering slippery bathroom tiles, leading to safety issues.
On a more positive note, some guests did find their rooms tidy with clean sheets, pillowcases, and duvet covers. The location is convenient for accessing local attractions, providing some solace amidst the less-than-ideal conditions. However, for a more pleasant stay, potential guests may need to consider these factors and possibly look for improvements in the housekeeping and maintenance departments.
Visitors to Helpful Lodge frequently highlight the hospitality of its staff, describing them as friendly, kind, and understanding. The receptionists, including Caroline, are often commended for their kindness and professionalism, making guests feel welcomed and cared for. The doorman also receives positive remarks for his fantastic service, and the hosts are praised for their amazing demeanor and readiness to assist. The dedication of the staff to accommodate guests and ensure rooms are promptly prepared is commonly noted, adding a touch of comfort to one's stay. Despite some mixed experiences, many visitors appreciate the personal touch provided by the staff, contributing to the lodge's inviting atmosphere. While there are occasional mentions of less favorable encounters, the general sentiment towards the staff leans towards a positive experience characterized by warmth and helpfulness.
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Location
Adding to the appeal is the affordable pricing, which doesn't compromise on cleanliness or service quality. The lodge's staff stands out for their welcoming nature, often going out of their way to make guests feel comfortable, offering early check-ins, and assisting with transportation arrangements. The neighborhood itself is safe and easily navigable, providing peace of mind for those traveling without a car.
Overall, Helpful Lodge represents excellent value for money due to its combination of an ideal location, affordability, and friendly service, making it a favorable choice for travelers eager to experience the city's offerings with ease.
Rooms
However, several areas for improvement were noted. Many guests felt that the rooms did not match the online images and expressed disappointment with the overall state of maintenance. Issues such as mould, dirt, and unpleasant odors were frequently mentioned, detracting from the overall experience. Concerns about pests, particularly cockroaches, were also raised, pointing toward a need for better pest control. The lack of necessary furnishings like bedside lamps and secure windows were additional points of concern for some visitors.
Temperature control proved to be challenging, as rooms could become very heated from the sun, and the existing fan systems were insufficient. The overall sentiment suggests that while there are redeeming qualities such as room size and certain amenities, significant enhancements in cleanliness, maintenance, and comfort are needed to improve the guest experience at Helpful Lodge.
Beds
Cleanliness
On a more positive note, some guests did find their rooms tidy with clean sheets, pillowcases, and duvet covers. The location is convenient for accessing local attractions, providing some solace amidst the less-than-ideal conditions. However, for a more pleasant stay, potential guests may need to consider these factors and possibly look for improvements in the housekeeping and maintenance departments.
Staff
No, Helpful lodge doesn't have any pool.
No, a spa isn't available at Helpful lodge.
No, Helpful lodge doesn't allow dogs.
No, parking facilities aren't available at Helpful lodge.
No, Helpful lodge doesn't have a gym.
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