Guest House where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Other Social Distancing, sanitizing
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, certain room types. Self-catering rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 48 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 02:00 - Check-out: 09:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: As per our local authority
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Sit down breakfasts - we only offer pre-packed breakfasts that we deliver to guests rooms the night before.
Has the hotel closed during the pandemic? No
Additional Information: We have been granted permission to operate during the lock-down period as a self isolation hub, and adhere to all protocols that have been put in place.
Answers last updated by Valley Heights Guest House and B & B
Deluxe Double or Twin Room with Garden ViewThis twin/double room's special feature is the pool with a view. Providing free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. This twin/double room features a minibar, flat-screen TV with cable channels, garden views, as well as chocolate for guests.
Self Catering 2 bedroom flatThe pool with a view is the standout feature of this apartment. Boasting a private entrance, this apartment also comes with 2 bedrooms, a seating area and 1 bathroom with a walk-in shower and a hairdryer. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the well-fitted kitchenette. The apartment also includes a barbecue. Featuring a terrace with garden views, this apartment also features a minibar and a flat-screen TV with cable channels. The unit has 2 beds.
Deluxe Family RoomGuests will have a special experience as this family room offers a pool with a view. Offering free toiletries, this family room includes a private bathroom with a walk-in shower, a bath and a bidet. This family room has a minibar, flat-screen TV with cable channels, garden views, as well as chocolate for guests. The unit has 3 beds.
Self-catering Twin or King SuiteThis suite features a pool with a view. Boasting a private entrance, this suite also features 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a hairdryer. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the kitchenette. The suite also comes with a barbecue. Featuring a terrace with garden views, this suite also features a minibar and a flat-screen TV with cable channels. The unit has 1 bed.
Deluxe Double RoomThis double room features a pool with a view. Featuring free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room has a minibar, flat-screen TV with cable channels, garden views, as well as chocolate for guests. The unit has 1 bed.
Deluxe Twin or King Room 2This twin/double room features a pool with a view. Featuring free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. This twin/double room has a minibar, flat-screen TV with cable channels, garden views, as well as chocolate for guests.