Hotel du Roi & Spa by SOWELL COLLECTION
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Summary of reviewsHotel du Roi & Spa by SOWELL COLLECTION, nestled at the foot of Carcassonne's citadel and adjacent to the Old Bridge, is celebrated for its unparalleled location offering breathtaking views of the historic city's ramparts. Its proximity to key attractions like the Pont Vieux, the castle and the vibrant city center ensures easy exploration of Carcassonne’s medieval charm and modern amenities, making it a highly convenient and scenic base for travelers.
The hotel offers a mixed but overall favorable dining experience. Breakfast is frequently praised for its variety, quality and the delightful option to dine in the garden with stunning city views. Although some guests find it overpriced, the positive aspects shine through with commendations for the fresh, hearty options and friendly staff. Dinner reviews are varied with praise for delicious meals and a cozy, live-music-enhanced atmosphere, but some criticisms include high prices, slow service and limited menu options.
Guests stay in modern, spacious and comfortable rooms, often highlighted for their luxurious amenities like large beds, well-equipped bathrooms and beautiful decor. The cleanliness and comfort of the rooms frequently receive accolades despite occasional hiccups with room readiness and maintenance.
Cleanliness overall receives mixed reviews. While many find the rooms and general hotel ambiance clean and welcoming, there are some reported inconsistencies, particularly in common areas and during busier periods.
The staff at Hotel du Roi & Spa are predominantly praised for their friendliness, helpfulness and professionalism. The reception and dining staff often receive special mentions for their attentive service, although some comments point out occasional understaffing and lapses in junior staff’s preparation.
Wi-Fi services are generally reliable, fast and strong with only minor stability issues reported. However, the in-room TV services could use improvement, as some guests experienced signal problems and missed having streaming options like Netflix.
The spa facilities offer a luxurious and aesthetically pleasing environment with amenities such as a sauna, steam room and jacuzzi. However, additional fees for spa access, occasional service unavailability and cold pool temperatures are noted drawbacks.
Family-friendly amenities make the hotel an excellent choice for those traveling with children. Spacious accommodations, child-friendly programs and considerate service from the staff contribute to a comfortable and enjoyable family stay.
Beds at the hotel are particularly praised for their size and comfort, contributing significantly to the overall restful and cozy experience of the rooms.
In summary, Hotel du Roi & Spa by SOWELL COLLECTION is a highly recommended destination, particularly for its unbeatable location, comfortable and spacious rooms, friendly staff and family-friendly atmosphere, though some improvements in dining service and spa accessibility could elevate the overall experience.
Categories
The hotel offers a mixed but overall favorable dining experience. Breakfast is frequently praised for its variety, quality and the delightful option to dine in the garden with stunning city views. Although some guests find it overpriced, the positive aspects shine through with commendations for the fresh, hearty options and friendly staff. Dinner reviews are varied with praise for delicious meals and a cozy, live-music-enhanced atmosphere, but some criticisms include high prices, slow service and limited menu options.
Guests stay in modern, spacious and comfortable rooms, often highlighted for their luxurious amenities like large beds, well-equipped bathrooms and beautiful decor. The cleanliness and comfort of the rooms frequently receive accolades despite occasional hiccups with room readiness and maintenance.
Cleanliness overall receives mixed reviews. While many find the rooms and general hotel ambiance clean and welcoming, there are some reported inconsistencies, particularly in common areas and during busier periods.
The staff at Hotel du Roi & Spa are predominantly praised for their friendliness, helpfulness and professionalism. The reception and dining staff often receive special mentions for their attentive service, although some comments point out occasional understaffing and lapses in junior staff’s preparation.
Wi-Fi services are generally reliable, fast and strong with only minor stability issues reported. However, the in-room TV services could use improvement, as some guests experienced signal problems and missed having streaming options like Netflix.
The spa facilities offer a luxurious and aesthetically pleasing environment with amenities such as a sauna, steam room and jacuzzi. However, additional fees for spa access, occasional service unavailability and cold pool temperatures are noted drawbacks.
Family-friendly amenities make the hotel an excellent choice for those traveling with children. Spacious accommodations, child-friendly programs and considerate service from the staff contribute to a comfortable and enjoyable family stay.
Beds at the hotel are particularly praised for their size and comfort, contributing significantly to the overall restful and cozy experience of the rooms.
In summary, Hotel du Roi & Spa by SOWELL COLLECTION is a highly recommended destination, particularly for its unbeatable location, comfortable and spacious rooms, friendly staff and family-friendly atmosphere, though some improvements in dining service and spa accessibility could elevate the overall experience.
Luxury Hotel
This 5-star hotel is ideally located in the heart of Carcassonne, offering a luxurious stay with views of the medieval city. It features the Eliospa spa with an indoor pool, fitness room, wellness area, massages, jacuzzi, hammam, and sauna.
Hotel for Honeymoon
Situated in Carcassonne, this hotel features a spa and comfortable accommodations. Its central location and relaxing amenities make it a convenient and enjoyable choice for a honeymoon.
Hotel with Spa
This hotel features spa facilities including a hot tub and sauna. It is a popular choice among guests looking for spa hotels in Aude.
Family Friendly Hotel
Offering spa facilities and comfortable accommodations, this hotel provides a relaxing environment. Its amenities cater to both adults and children, ensuring a pleasant stay for the whole family.
Romantic Hotel
Situated in Carcassonne, this hotel features a spa, offering relaxation and wellness treatments. The combination of comfort and spa facilities enhances the romantic experience.
Hotel with Swimming Pool
Located in Carcassonne, this hotel provides spa services and a swimming pool. It is a 5-star hotel, which ensures high-quality service and amenities for a luxurious experience.
Heated Pool Indoor Pool
Business Hotel
This 5-star hotel features a garden, terrace, restaurant, and bar. It provides room service, a 24-hour front desk, and is close to the medieval city, offering a convenient location for business travelers.
5-Star Hotel
This 5-star hotel offers elegance and prestige, ideally located in the heart of Carcassonne with views of the medieval city. It features the Eliospa Spa for relaxation, a restaurant with regional specialties, and a swimming pool.
Hotel with Indoor Pool
This 5-star hotel in Carcassonne offers a luxurious spa experience with an indoor pool, fitness room, and wellness area, including body treatments, massages, jacuzzi, hammam, and sauna. It provides a haven for relaxation with views of the medieval city.
Hotel with Heated Pool
This hotel features an indoor swimming pool, complemented by a spa that includes a hammam, sauna, and whirlpool, offering various heated water relaxation options.
Dog Friendly Hotel
Accessible Hotel
Guest Reviews
Surrounded by Carcassonne's enchanting medieval ambiance, the Hotel du Roi & Spa by SOWELL COLLECTION offers an exceptional stay characterized by its unparalleled location. Positioned at the foot of the citadel and next to the Old Bridge, it provides guests with breathtaking views of the historic city's ramparts. Its location is incredibly convenient, granting easy access to the Cité de Carcassonne, the old town and the vibrant city center, all within a short walk.
The hotel's proximity to key attractions like the old Pont Vieux, the castle and the train station makes exploring Carcassonne straightforward and pleasant. Whether visiting for the July 14 fireworks, Christmas markets or simply to wander through the city's cobbled streets, guests find the hotel's position impeccable. The stunning terrace views and the scenic surroundings along the Aude River add to the charm, making it a strategic base for immersing oneself in both the medieval and contemporary sides of Carcassonne.
Overall, the reviews highlight an absolutely perfect location that blends the city's historical beauty with modern comforts, augmented by very friendly and efficient staff. While some logistics like breakfast pricing may be noted, the overwhelming sentiment is one of satisfaction with the location's convenience, views and access to local cuisine and sights. Ideal for those looking to fully experience the magic of Carcassonne, the hotel stands out as a central and scenic haven for travelers.
The breakfast at Hotel du Roi & Spa by SOWELL COLLECTION garners a range of reviews with many guests highlighting its positive aspects. Numerous reviews describe the breakfast as very good, varied and delicious, praising the fresh and plentiful options available. Several guests noted the exceptional and hearty quality, along with the convenience of enjoying breakfast until late in the morning. A standout feature for many was the ability to dine in the garden while admiring a stunning view of the city, which added to the overall pleasant experience. Special mentions were made about the friendly and helpful breakfast staff, contributing positively to the guests' morning routines.
On the flip side, some reviews pointed out that the breakfast was overpriced with several guests mentioning the cost of 25€ per person as too high compared to the quality and variety offered. A few reviews noted issues such as limited choices, poor restocking and mediocre food quality, describing the breakfast as not meeting the expected standards for a five-star hotel. Despite these criticisms, many guests still found the breakfast offerings to be more than adequate for starting their day.
Overall, while the breakfast received mixed feedback, the positive mentions of its variety, taste and the beautiful setting significantly stood out.
Guests at Hotel du Roi & Spa by SOWELL COLLECTION have diverse opinions about the dining experience. On the positive side, the breakfast receives high praise for its variety and quality with several guests describing it as very good and fulfilling. Dining at the restaurant is regarded positively by some with comments highlighting delicious and plentiful meals, fabulous evening meals and great dinners. Additionally, the dining area offers a cozy atmosphere, often enhanced by the presence of live music in the garden, adding to the overall pleasant dining experience. The view from the restaurant has been described as stunning, further enhancing the appeal for some diners.
However, the dining experience does have its downsides. Many guests express dissatisfaction with the restaurant's operational hours and limited menu options. Prices for meals and drinks are considered high by several reviewers and the service in the dining room is seen as inadequate with specific complaints about slow service, lack of basic dining amenities, such as ice buckets for wine and unfriendly staff. Booking a table can be difficult as the restaurant often reaches full capacity quickly and room service options are limited and sometimes delayed.
Despite the beautiful setting and the commendable breakfast, the restaurant's overall dining service falls short of expectations for a 5-star hotel, leaving some guests disappointed. Making dinner reservations in advance is highly advisable due to limited availability. Overall, while there are enjoyable aspects, improvements in service and menu offerings are needed to meet the expectations associated with a luxury hotel.
Hotel du Roi & Spa by SOWELL COLLECTION offers an exceptional experience through its spacious and well-appointed rooms. Guests have found the rooms to be modern, clean and very comfortable. Many reviews highlight the generous size of the rooms with plenty of space to move around, making them perfect for families. The luxurious feel is enhanced by large, comfortable beds, well-equipped rooms including amenities like mini-bars, coffee makers and even robes, along with the convenience of blackout curtains and soundproofing.
The bathrooms receive high praise, often described as five-star with both bathtubs and showers, adding a touch of luxury. Some rooms feature standout elements like round bathtubs, which although occupying significant space, add to the uniqueness of the experience. The cleanliness of the rooms is another positive noted by many guests, further adding to the overall comfort level. Aesthetic aspects such as modern decor and spectacular views of the surrounding medieval city and castle are also frequently praised.
Additionally, the presence of balconies and terraces in many rooms enhances the stay, providing stunning and peaceful views. However, some reviews mentioned issues like late room readiness, occasional cleanliness lapses and minor maintenance problems that can detract from the otherwise high standards. Overall, the rooms at Hotel du Roi & Spa are frequently described as beautiful, spacious and comfortable, making it a highly recommended stay for visitors seeking a blend of luxury and modern amenities.
Hotel du Roi & Spa by SOWELL COLLECTION is consistently praised for its exceptional bedding and overall comfort levels. Guests frequently highlight the spacious and very comfortable beds with many mentioning the large, extra-large and even enormous beds available. The high-quality linen and top-notch bedding contribute to a restful night's sleep. The comfort extends to the rooms themselves, which are well-appointed and include amenities such as a coffee machine, providing a cozy and inviting atmosphere.
Reviews point out the clean and comfortable bedding as a significant advantage, reinforcing the notion of a relaxing stay. While there might be occasional mentions of less comfortable mattresses or pillows that sink, these are relatively rare compared to the overwhelming positive feedback about the beds. The combination of great beds, superb ensuite facilities and large bedrooms makes it clear that comfort is a priority at this well-located hotel.
Overall, Hotel du Roi & Spa by SOWELL COLLECTION excels in providing a top-tier sleeping experience with its array of comfortable and spacious beds, ensuring guests leave well-rested and satisfied.
Hotel du Roi & Spa by SOWELL COLLECTION garners mixed reviews regarding cleanliness. Many guests praise it for the high standards of room cleanliness, describing rooms as very clean, comfortable and spacious. The general hotel ambiance, including the lobby, is often noted as clean and welcoming. The bathrooms, especially in beautifully appointed rooms, receive accolades for their design and cleanliness with good linen provided.
However, several reviews highlight inconsistencies. Some guests have reported issues with cleanliness in common areas, such as the breakfast room and pool with references to dirty carpets, spiderwebs and general maintenance issues. Cleaning services appeared to be either delayed or missed for some guests, leading to dissatisfaction. Problems like dusty areas, dirty shower joints and incomplete toiletries detracted from the overall experience.
Despite these criticisms, the hotel maintains its charm with its superb views of the city's fortifications, a pleasant interior patio and an overall clean facility. The staff interactions are frequently described as delightful and extremely friendly, which adds a significant positive note to the guest experience.
Hotel du Roi & Spa by SOWELL COLLECTION receives widespread praise for its staff, frequently described as friendly, helpful and welcoming. Many guests highlight the attentiveness and professionalism of the team with particular commendation given to the reception staff for their accommodating and efficient service. Guests appreciated the warmth and constant smiles from the staff, contributing to a pleasant and hospitable atmosphere throughout their stay.
Multiple reviews note the exceptional treatment received from staff members, describing them as upbeat, courteous and knowledgeable, especially in providing recommendations for local dining and activities. The hotel’s bar and restaurant personnel also garner positive feedback for their friendliness and service.
However, some reviews indicate areas for improvement, such as occasional instances of understaffing and lack of preparedness among junior staff members. While complaints about lack of experience and occasional lapses in attentiveness are noted, these are outnumbered by the praises for the staff's dedication and kindness.
Overall, the consistent friendliness and helpfulness of the team at Hotel du Roi & Spa significantly enhance the guest experience, making it a noteworthy destination for those seeking excellent service and a warm welcome.
Guests of Hotel du Roi & Spa by SOWELL COLLECTION generally reported positive experiences with the hotel's Wi-Fi. Many found the Wi-Fi to be fast, reliable and strong with several noting it worked quickly without issues. However, the Wi-Fi network occasionally faced stability issues with a few reviews citing instances of disconnection and instability. Some guests also mentioned that the internet would sometimes not work.
In contrast, feedback on the in-room TV service was less favorable. Numerous guests encountered problems, such as the TV not working, lack of signal, system errors and broken connections. Additionally, the absence of a Netflix app and other streaming options was noted as a disappointment by some.
Communication between guests and the hotel also had its challenges with reports of online communication failures and insufficient internal communication about hotel services and amenities. Nonetheless, for visitors prioritizing solid internet connectivity, the hotel’s Wi-Fi typically met expectations.
Hotel du Roi & Spa by SOWELL COLLECTION offers a mixed experience when it comes to its spa facilities. Guests widely appreciated the luxurious feel of the spa, describing it as beautifully done and comfortable. The spa features desirable amenities such as a sauna, steam room and jacuzzi, which contribute to a generally relaxing atmosphere.
However, there are several critiques regarding the spa's accessibility and additional costs. Many reviewers mentioned that access to the spa requires an extra fee and is not included in the room price with some noting that the high costs did not always seem justified. The opening hours were also reported to be somewhat limited and making reservations through the reception was not always straightforward.
Some guests found the indoor pool to be a disappointment, frequently commenting on the cold water temperatures which made it unusable for swimming. Additionally, there were complaints about the availability of certain spa services with some facilities being under maintenance and some spa staff reported as unprepared.
Despite these issues, the spa's royal decor and exclusive atmosphere were highlight features appreciated by many. It's crucial to weigh these positive aesthetic and comfort factors against the more practical concerns regarding access and communication when considering a stay at Hotel du Roi & Spa by SOWELL COLLECTION.
Hotel du Roi & Spa by SOWELL COLLECTION stands out as a family-friendly destination, boasting clean and spacious accommodations ideal for those traveling with children. The hotel provides various amenities such as baby cribs and large bathrooms, making it perfect for families. Guests noted the rooms being super spacious and well-maintained with separate TVs and ample space, which was particularly appreciated by families of four. The decor also received praises, adding to the overall pleasant atmosphere.
Kids programs and games, including a kids club, add to the family appeal. The children especially enjoyed the pool and the large outdoor chess game, creating memorable experiences. The family room sizes and the well-sized family suite were often highlighted for their comfort and suitability for larger groups.
Despite these positive aspects, some feedback pointed to areas for improvement, such as more children's activities and better assistance with luggage for those traveling with small kids. A few guests suggested that additional baby accommodations and activities for younger children could enhance the experience further.
The hotel staff received compliments for being family-friendly and providing good service to those traveling with kids, making stays comfortable and enjoyable. Overall, 'Hotel du Roi & Spa' offers a highly recommended stay for families with several guests expressing eagerness to return.
The feedback on 'Hotel du Roi & Spa by SOWELL COLLECTION' varies significantly with a notable number of reviewers expressing disappointment and feeling that the establishment falls short of five-star standards. Many guests mention that the overall experience did not align with their expectations for a five-star hotel. Specific concerns include the lack of amenities typically associated with luxury accommodations, such as turn-down service and readily available staff at the pool. The hotel's high charges for basic services, like a €50 fee for the sauna, also surprised some guests.
Several reviewers pointed out the hotel's great location and some high-end services, but these positives were often overshadowed by other shortcomings. Critics expressed that the decor and ambiance, aside from the reception area, did not match the luxury expected of a five-star property. Many remarks suggested that the hotel felt more akin to a seminar or a four-star hotel, rather than the top-tier experience it purported to offer.
On the flip side, a few reviewers did find certain aspects of their stay met five-star criteria, describing the hotel as a "great" five-star establishment and praising the consistent quality and high-end service. However, this sentiment was not universally shared.
Overall, while there are certainly merits to 'Hotel du Roi & Spa by SOWELL COLLECTION,' such as its location and some high-quality services, the consensus leans towards the opinion that the hotel does not meet the full expectations of a true five-star experience.
Hotel du Roi & Spa by SOWELL COLLECTION offers a solid choice for business travelers. The hotel is well-regarded for its business-friendly environment and work amenities. Guests have praised the availability of alternative workspaces and the presence of a business center, making it convenient for work trips. The conference facilities have received positive notes and rooms are described as perfect, modern and well-designed, equipped with large work desks ideal for productivity.
While the parking reservation system needs improvement, which could pose challenges for those on business trips, the overall accommodations and services suit business needs. Guests have found the suites ideal for meetings and efficient services have been highlighted. The hotel exudes a quiet ambiance conducive for work, despite a few hiccups during certain stays.
In summary, Hotel du Roi & Spa is considered a positive option for business travelers due to its thoughtful amenities and comfortable accommodations designed to support work-related activities.
The 'Hotel du Roi & Spa by SOWELL COLLECTION' boasts a central and accessible location, making it convenient for exploring nearby tourist attractions. Parking options are available close to the hotel, easing the arrival process for guests with reduced mobility and the building itself can be entered without much difficulty. Additionally, the hotel offers wheelchair-friendly rooms upon request, ensuring that some guests with accessibility needs are adequately accommodated. The spacious family rooms are particularly praised for their cleanliness and welcoming environment for both children and pets. However, despite these positive features, some areas still present challenges for those with significant mobility impairments and certain accessibility details could be clearer. While the staff receive commendation for their accommodating nature, the overall accessibility might not fully meet the expectations of a four-star establishment.
Hotel du Roi & Spa by SOWELL COLLECTION proves to be an ideal destination for honeymooners. The location is frequently highlighted as a romantic retreat with rooms offering picturesque views, enhancing the overall experience. Many guests have experienced a delightful stay, emphasizing the hotel's suitability for honeymoon-worthy memories. The venue is often dubbed as a perfect romantic location, providing a quiet atmosphere ideal for relaxation. Despite occasional maintenance issues with the spa, the overall sentiment among visitors is overwhelmingly positive, making it one of the best places for a honeymoon, described by some as magnificent and wonderful.
Hotel du Roi & Spa by SOWELL COLLECTION offers a mix of experiences, combining elements of luxury and areas that fall short of 5-star expectations. Guests enjoy the beautiful hotel with its luxurious ambiance and atmosphere, featuring luxury rooms, incredible amenities and lovely castle views. The modern decor evokes a five-star look reminiscent of the 90s, maintaining a generally well-maintained, high-end feel.
However, there are several comments highlighting that the hotel is not entirely up to 5-star standards. Some guests mention the small pool with limited sunbeds, paid sauna access and a lack of high-end service and amenities that are expected from a luxury hotel. Issues such as cheap furniture, unclean balconies and initial bathroom problems detract from what should be a premium experience.
While the hotel serves the luxury expectations of many guests well, others feel it does not justify the 5-star rating and price tag. Despite mixed reviews, the luxurious suites, facilities and romantic atmosphere offer a generally opulent experience. The overall style is one of royal luxury, although a few aspects need improvement to genuinely meet luxury hospitality standards.
Nestled in the heart of Carcassonne, the Hotel du Roi & Spa by SOWELL COLLECTION emerges as an exquisite haven for couples seeking a romantic escape. The hotel offers an array of romantic views, including exceptional vistas of the citadel and city. The magnificent rooms, some featuring terraces and jacuzzis, enhance the intimate experience, making it a great choice for honeymooners or any couple looking for an elevated stay.
The ambiance of the hotel is both serene and relaxing, providing ideal romantic evening options, further enhanced by periodic jazz performances. This setting is perfect for those yearning for a perfect getaway or a special couple's stopover. While the spa services are commendable, it's worth noting the occasional unavailability of couple's massages.
Overall, the Hotel du Roi & Spa stands out for its high-quality services and breathtaking views, making it a popular destination for couples planning a memorable romantic stay in Carcassonne.
Hotel du Roi & Spa by SOWELL COLLECTION provides a welcoming environment for guests traveling with their pets. The hotel is recognized as dog-friendly and pets are allowed throughout the establishment. Guests have noted the hotel's acceptance of pets in various areas, including rooms and certain outdoor spaces like the garden. However, pets are not allowed in all areas, such as the breakfast room and bar, which may limit some activities for pet owners. While the hotel does impose a pet tax, there are no additional pet accessories like bowls offered. Overall, it provides an acceptable experience for those looking to stay with their dogs, making it a viable option for pet-friendly accommodation.
Location Show Map
Location
The hotel's proximity to key attractions like the old Pont Vieux, the castle and the train station makes exploring Carcassonne straightforward and pleasant. Whether visiting for the July 14 fireworks, Christmas markets or simply to wander through the city's cobbled streets, guests find the hotel's position impeccable. The stunning terrace views and the scenic surroundings along the Aude River add to the charm, making it a strategic base for immersing oneself in both the medieval and contemporary sides of Carcassonne.
Overall, the reviews highlight an absolutely perfect location that blends the city's historical beauty with modern comforts, augmented by very friendly and efficient staff. While some logistics like breakfast pricing may be noted, the overwhelming sentiment is one of satisfaction with the location's convenience, views and access to local cuisine and sights. Ideal for those looking to fully experience the magic of Carcassonne, the hotel stands out as a central and scenic haven for travelers.
Breakfast
On the flip side, some reviews pointed out that the breakfast was overpriced with several guests mentioning the cost of 25€ per person as too high compared to the quality and variety offered. A few reviews noted issues such as limited choices, poor restocking and mediocre food quality, describing the breakfast as not meeting the expected standards for a five-star hotel. Despite these criticisms, many guests still found the breakfast offerings to be more than adequate for starting their day.
Overall, while the breakfast received mixed feedback, the positive mentions of its variety, taste and the beautiful setting significantly stood out.
Dinner
However, the dining experience does have its downsides. Many guests express dissatisfaction with the restaurant's operational hours and limited menu options. Prices for meals and drinks are considered high by several reviewers and the service in the dining room is seen as inadequate with specific complaints about slow service, lack of basic dining amenities, such as ice buckets for wine and unfriendly staff. Booking a table can be difficult as the restaurant often reaches full capacity quickly and room service options are limited and sometimes delayed.
Despite the beautiful setting and the commendable breakfast, the restaurant's overall dining service falls short of expectations for a 5-star hotel, leaving some guests disappointed. Making dinner reservations in advance is highly advisable due to limited availability. Overall, while there are enjoyable aspects, improvements in service and menu offerings are needed to meet the expectations associated with a luxury hotel.
Rooms
The bathrooms receive high praise, often described as five-star with both bathtubs and showers, adding a touch of luxury. Some rooms feature standout elements like round bathtubs, which although occupying significant space, add to the uniqueness of the experience. The cleanliness of the rooms is another positive noted by many guests, further adding to the overall comfort level. Aesthetic aspects such as modern decor and spectacular views of the surrounding medieval city and castle are also frequently praised.
Additionally, the presence of balconies and terraces in many rooms enhances the stay, providing stunning and peaceful views. However, some reviews mentioned issues like late room readiness, occasional cleanliness lapses and minor maintenance problems that can detract from the otherwise high standards. Overall, the rooms at Hotel du Roi & Spa are frequently described as beautiful, spacious and comfortable, making it a highly recommended stay for visitors seeking a blend of luxury and modern amenities.
Beds
Reviews point out the clean and comfortable bedding as a significant advantage, reinforcing the notion of a relaxing stay. While there might be occasional mentions of less comfortable mattresses or pillows that sink, these are relatively rare compared to the overwhelming positive feedback about the beds. The combination of great beds, superb ensuite facilities and large bedrooms makes it clear that comfort is a priority at this well-located hotel.
Overall, Hotel du Roi & Spa by SOWELL COLLECTION excels in providing a top-tier sleeping experience with its array of comfortable and spacious beds, ensuring guests leave well-rested and satisfied.
Cleanliness
However, several reviews highlight inconsistencies. Some guests have reported issues with cleanliness in common areas, such as the breakfast room and pool with references to dirty carpets, spiderwebs and general maintenance issues. Cleaning services appeared to be either delayed or missed for some guests, leading to dissatisfaction. Problems like dusty areas, dirty shower joints and incomplete toiletries detracted from the overall experience.
Despite these criticisms, the hotel maintains its charm with its superb views of the city's fortifications, a pleasant interior patio and an overall clean facility. The staff interactions are frequently described as delightful and extremely friendly, which adds a significant positive note to the guest experience.
Staff
Multiple reviews note the exceptional treatment received from staff members, describing them as upbeat, courteous and knowledgeable, especially in providing recommendations for local dining and activities. The hotel’s bar and restaurant personnel also garner positive feedback for their friendliness and service.
However, some reviews indicate areas for improvement, such as occasional instances of understaffing and lack of preparedness among junior staff members. While complaints about lack of experience and occasional lapses in attentiveness are noted, these are outnumbered by the praises for the staff's dedication and kindness.
Overall, the consistent friendliness and helpfulness of the team at Hotel du Roi & Spa significantly enhance the guest experience, making it a noteworthy destination for those seeking excellent service and a warm welcome.
Wi-Fi
In contrast, feedback on the in-room TV service was less favorable. Numerous guests encountered problems, such as the TV not working, lack of signal, system errors and broken connections. Additionally, the absence of a Netflix app and other streaming options was noted as a disappointment by some.
Communication between guests and the hotel also had its challenges with reports of online communication failures and insufficient internal communication about hotel services and amenities. Nonetheless, for visitors prioritizing solid internet connectivity, the hotel’s Wi-Fi typically met expectations.
Spa
However, there are several critiques regarding the spa's accessibility and additional costs. Many reviewers mentioned that access to the spa requires an extra fee and is not included in the room price with some noting that the high costs did not always seem justified. The opening hours were also reported to be somewhat limited and making reservations through the reception was not always straightforward.
Some guests found the indoor pool to be a disappointment, frequently commenting on the cold water temperatures which made it unusable for swimming. Additionally, there were complaints about the availability of certain spa services with some facilities being under maintenance and some spa staff reported as unprepared.
Despite these issues, the spa's royal decor and exclusive atmosphere were highlight features appreciated by many. It's crucial to weigh these positive aesthetic and comfort factors against the more practical concerns regarding access and communication when considering a stay at Hotel du Roi & Spa by SOWELL COLLECTION.
Family
Kids programs and games, including a kids club, add to the family appeal. The children especially enjoyed the pool and the large outdoor chess game, creating memorable experiences. The family room sizes and the well-sized family suite were often highlighted for their comfort and suitability for larger groups.
Despite these positive aspects, some feedback pointed to areas for improvement, such as more children's activities and better assistance with luggage for those traveling with small kids. A few guests suggested that additional baby accommodations and activities for younger children could enhance the experience further.
The hotel staff received compliments for being family-friendly and providing good service to those traveling with kids, making stays comfortable and enjoyable. Overall, 'Hotel du Roi & Spa' offers a highly recommended stay for families with several guests expressing eagerness to return.
5 Star
Several reviewers pointed out the hotel's great location and some high-end services, but these positives were often overshadowed by other shortcomings. Critics expressed that the decor and ambiance, aside from the reception area, did not match the luxury expected of a five-star property. Many remarks suggested that the hotel felt more akin to a seminar or a four-star hotel, rather than the top-tier experience it purported to offer.
On the flip side, a few reviewers did find certain aspects of their stay met five-star criteria, describing the hotel as a "great" five-star establishment and praising the consistent quality and high-end service. However, this sentiment was not universally shared.
Overall, while there are certainly merits to 'Hotel du Roi & Spa by SOWELL COLLECTION,' such as its location and some high-quality services, the consensus leans towards the opinion that the hotel does not meet the full expectations of a true five-star experience.
Business
While the parking reservation system needs improvement, which could pose challenges for those on business trips, the overall accommodations and services suit business needs. Guests have found the suites ideal for meetings and efficient services have been highlighted. The hotel exudes a quiet ambiance conducive for work, despite a few hiccups during certain stays.
In summary, Hotel du Roi & Spa is considered a positive option for business travelers due to its thoughtful amenities and comfortable accommodations designed to support work-related activities.
Accessible
Honeymoon
Luxury
However, there are several comments highlighting that the hotel is not entirely up to 5-star standards. Some guests mention the small pool with limited sunbeds, paid sauna access and a lack of high-end service and amenities that are expected from a luxury hotel. Issues such as cheap furniture, unclean balconies and initial bathroom problems detract from what should be a premium experience.
While the hotel serves the luxury expectations of many guests well, others feel it does not justify the 5-star rating and price tag. Despite mixed reviews, the luxurious suites, facilities and romantic atmosphere offer a generally opulent experience. The overall style is one of royal luxury, although a few aspects need improvement to genuinely meet luxury hospitality standards.
Romantic
The ambiance of the hotel is both serene and relaxing, providing ideal romantic evening options, further enhanced by periodic jazz performances. This setting is perfect for those yearning for a perfect getaway or a special couple's stopover. While the spa services are commendable, it's worth noting the occasional unavailability of couple's massages.
Overall, the Hotel du Roi & Spa stands out for its high-quality services and breathtaking views, making it a popular destination for couples planning a memorable romantic stay in Carcassonne.
Dog Friendly
Yes, Hotel du Roi & Spa by SOWELL COLLECTION has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Hotel du Roi & Spa by SOWELL COLLECTION.
Yes, Hotel du Roi & Spa by SOWELL COLLECTION welcomes dogs.
No, parking facilities aren't available at Hotel du Roi & Spa by SOWELL COLLECTION.
No, Hotel du Roi & Spa by SOWELL COLLECTION doesn't have a gym.
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