Hotel with SpaSummary of reviews related to the 'Spa' categoryHotel Mas Palou offers a spa experience that has room for improvement based on guest feedback. While some visitors appreciate the presence of a jacuzzi in their room, the experience is often marred by maintenance issues. Many guests noted that the whirlpool bathtubs are frequently not in full working order, with complaints about defective jets and dirty plumbing discharges detracting from their enjoyment. The spa area itself appears to be somewhat neglected, with the indoor pool closed and not heated, leading some to describe the water as cold or lukewarm. While the setting is described as a quiet place, ideal for relaxation, guests often find the spa facilities underwhelming, describing it as more of a hot pool rather than a luxurious jacuzzi experience. A recurring theme is that the spa facilities need renovation, with reports of rusty jacuzzis and paint stains. Despite these challenges, the spa is offered for free, though some guests were not informed about its non-operational status beforehand. Overall, while there is potential for a pleasant experience, improvements in maintenance and communication could enhance guest satisfaction.
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