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Summary of reviewsThe Mercure Vienne Sud Chanas garners largely positive feedback from guests, who appreciate its strategic location, comfort and attentive service. Ideally situated near the Route du Soleil and the highway, the hotel serves as a convenient, quiet stopover for travelers, offering easy access and ample parking facilities, including electric vehicle charging stations.
Guests frequently commend the hotel for its comfortable, spacious and clean rooms, which come well-equipped with modern amenities such as mini fridges, coffee and tea makers and seating areas. Despite some occasional issues like clogged drains and minor signs of wear, the rooms are generally noted for their cleanliness and welcoming atmosphere. The comfortable beds contribute significantly to a restful stay, often highlighted for their high-quality bedding.
Breakfast at Mercure Vienne Sud Chanas is well-received for its varied and hearty buffet offerings, including cereals, breads and fresh ingredients. Most guests find breakfast to be delicious and plentiful, supported by friendly and helpful staff, though some feel it is slightly overpriced. Dinner experiences also lean positive with good quality and well-presented meals, despite some inconsistency and limited vegetarian options. The availability of a cozy grill restaurant nearby offers a promising alternative.
Guests consistently praise the hotel staff for their friendliness and professionalism, making their stay feel warm and welcoming. Receptionists and service members receive specific accolades for going above and beyond, although a few reviews indicate occasional instances of staff being overwhelmed.
Parking at the hotel is secure and convenient with a fenced lot monitored by cameras and secured by a gate. While parking may get full at times, it generally offers peace of mind and good value for money.
Overall, Mercure Vienne Sud Chanas is a well-located and comfortable choice for travelers, offering quality accommodations, friendly service and functional amenities, despite some areas in need of minor improvements. Show more
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Categories
Hotel with Parking
This hotel provides parking for guests. Its location in Chanas is convenient.
EV charging stations
Hotel with EV Charging Stations
This hotel features an electric vehicle charging station. Charges for using the station may be applicable.
Family Friendly Hotel
Dog Friendly Hotel
4-Star Hotel
Room Types
Standard Double RoomFeaturing free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a wardrobe. The unit has 1 bed.
Standard Double Room with Sofa BedProviding free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room provides air conditioning, a minibar, a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit offers 2 beds.
Classic Room with One Double BedThe double room offers air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a dressing room and a flat-screen TV with cable channels. The unit has 1 bed.
Privilege Room with One Double Bed and Sofa
Superior Room with One Double Bed and One Single Bed - BalconyThe unit has 2 beds.
Standard Double Room with SofaThe unit offers 1 bed.
Guest Reviews
7.5
Good
Location
Mercure Vienne Sud Chanas boasts an exceptional location for travelers, particularly those in transit along the Route du Soleil. The hotel is strategically situated near the highway, making it a convenient stopover point. Guests appreciate the ease of access and its proximity to the main road, which facilitates smooth travel logistics. Despite being close to the motorway, the establishment maintains a quiet ambiance, offering a peaceful respite.
Visitors consistently highlight the comfort and quality of the rooms, coupled with a comprehensive breakfast that enhances the stay experience. The hotel staff receive commendations for their friendliness and attentiveness, ensuring guests feel welcome, even during late arrivals. For those with electric vehicles, the availability of charging stations is an added bonus.
Private parking and ample parking space are other noted conveniences, important for travelers driving through. Overall, Mercure Vienne Sud Chanas serves as an ideal, well-located establishment for anyone making their way to or from the south, offering both comfort and efficiency.
Breakfast
Travelers to Mercure Vienne Sud Chanas can expect a generally positive breakfast experience. Many guests appreciated the varied and complete buffet, noting a good assortment of cereals, breads and other fresh ingredients. Comments frequently highlight the delicious and plentiful food options with some describing the breakfast as excellent and very good. The friendly and helpful staff add to the enjoyable dining experience with several reviewers mentioning their hospitality.
While the majority of reviews are favorable, a few guests noted some drawbacks. There were occasional mentions of the coffee machine being out of order and a few felt that the breakfast was expensive for the selection offered. Some guests desired more napkins and fresher juice options. Despite these minor issues, the consensus points towards a satisfying breakfast offering that contributes positively to the overall stay at the hotel.
The combination of hearty, varied meals and attentive service generally leaves guests feeling satisfied. Those willing to pay the breakfast premium find it mostly worthwhile, making it a solid choice for travelers starting their day.
Dinner
The dining experiences at Mercure Vienne Sud Chanas receive mixed reviews but lean towards positive sentiments. Many guests appreciated the availability of dinner on the property, noting that dinner was very good and praising the quality of the restaurant. Some highlighted that the meals were generous and well-presented, particularly enjoying the pleasant desserts. Room service meals also garnered positive mentions for their nice presentation.
However, there are indications of inconsistency. Some guests found the food to be mediocre with specific critiques on dishes like the tartare and reheated ravioli. The meat was occasionally not cooked as requested and the limited dinner menu with few vegetarian options was a point of contention. Despite the occasional hiccup with service and some meals, a cozy grill restaurant across from the hotel offers a promising alternative for an evening meal.
In summary, while the dining options at Mercure Vienne Sud Chanas have their high points, some improvement areas remain, especially in consistency and menu variety.
Rooms
Mercure Vienne Sud Chanas offers rooms that are generally appreciated for their cleanliness, comfort and amenities. Guests frequently mention the spaciousness and well-appointed nature of the rooms, featuring comfortable beds and a range of facilities including mini fridges, coffee and tea makers and seating areas.
Many reviews highlight the cleanliness of the rooms and bathrooms, although occasional issues such as clogged sink drains and stray hairs have been noted. The overall quality of the rooms is often praised with several guests noting modern and welcoming environments. Specific mention is made of rooms with balconies and the availability of rooms immediately upon arrival.
However, some reviews indicate that the hotel is starting to show its age with particular mention of worn-out areas, broken tiles and areas in need of refreshing. Issues with carpeting and minor deficiencies in some rooms are also noted, alongside instances of musty smells and small, cramped spaces, particularly in family rooms. Some guests feel the bathrooms could use an update to address concerns like small showers and the absence of bathtubs.
Despite these drawbacks, the comfort and friendliness of the staff contribute positively to the overall experience, making Mercure Vienne Sud Chanas a solid choice for travelers seeking a comfortable stay with good amenities.
Beds
The beds at Mercure Vienne Sud Chanas receive consistent praise for their comfort and quality. Guests frequently highlight the beds as very comfortable with many noting the bedding as particularly pleasant and of high quality. The beds are described as excellent, nice and wide, complemented by a good duvet. Overall, the feedback on the beds suggests a restful and pleasant sleeping experience for travelers.
Cleanliness
'Mercure Vienne Sud Chanas' presents a mixed picture when it comes to cleanliness and overall maintenance. On the positive side, several guests have noted that the rooms are frequently clean and comfortable with modern updates. Comments such as clean, modern, welcoming and clean, comfortable beds reflect a generally favorable opinion of the room hygiene. Many reviews highlight the staff as being very clean and friendly, contributing to a pleasant stay.
However, there are areas in need of significant improvement. Numerous reviews mention outdated bathrooms that are not always clean with specific issues like dirty floors, clogged sinks and traces on walls. The overall cleanliness has been described as mediocre by some with specific complaints about crumbs, dust, spider webs and stained carpets in corridors. Reports of filthy toilets and aging infrastructure further point to the hotel's need for renovation and better housekeeping.
Despite the instances of well-maintained and modern spaces, the consistency in cleanliness seems to vary, indicating potential lapses in the upkeep that can affect guest satisfaction. Thus, while some have found their rooms to be very clean and comfortable, others have experienced subpar cleanliness and outdated facilities.
Staff
Mercure Vienne Sud Chanas receives praise for its exceptionally friendly and welcoming staff. Guests frequently mention the staff's pleasant and professional demeanor with specific accolades for the receptionist Kévin for his top-notch service. The warm and inviting reception makes a positive first impression with remarks about efficient and friendly assistance.
Visitors appreciate the overall kindness and availability of the team, who consistently go out of their way to ensure a comfortable stay. Instances of helpfulness are highlighted, such as staff providing dinner to a late-arriving guest. The hotel's personnel are particularly noted for their extraordinary service and quality, exhibiting extreme kindness, especially towards children.
However, there are also some indications of the staff being charming but untrained or quickly overwhelmed at times. Despite these occasional shortcomings, the general consensus reflects a strong appreciation for the team's dedication to making guests feel at home, complemented by the hotel's clean and well-located facilities.
Parking
Mercure Vienne Sud Chanas offers secure, fenced outdoor parking that includes electric charging stations. The parking area is monitored by cameras and secured by a gate, providing peace of mind for guests. While there are plenty of parking spaces generally available, the lot can become quite full at times. The location is conveniently close to the highway, making it a practical stop for travelers. Parking is free and considered to offer good value for money, though some guests noted that it may not be as secure at night. Overall, the parking situation receives positive feedback for its convenience and security features.
No, Mercure Vienne Sud Chanas doesn't have any pool.
No, a spa isn't available at Mercure Vienne Sud Chanas.
Yes, Mercure Vienne Sud Chanas welcomes dogs.
Yes, parking facilities are available at Mercure Vienne Sud Chanas.