Holiday Inn Express & Suites Charleston DWTN -Westedge by IHG
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Summary of reviewsThe Holiday Inn Express & Suites Charleston DWTN - Westedge, an IHG Hotel, receives generally positive feedback across various categories, creating a well-rounded reputation as a convenient and comfortable stay option in Charleston.
### Location
The hotel's location on Westedge Street is highly appreciated for its easy access to major attractions and convenient proximity to downtown areas. Guests value being near the historic district, Citadel, medical facilities, grocery stores and notable restaurants. Although not directly in the old town or French Quarter, the short Uber rides or scenic walks to these areas are seen as minor trade-offs. However, some guests mention the surrounding area’s industrial feel and abandoned buildings as less appealing aspects.
### Breakfast
Guests often describe breakfast as excellent with a plentiful variety of options and a friendly, helpful staff enhancing the morning experience. Despite occasional complaints about running out of certain items and the breakfast area’s small size, the consensus is that the breakfast is a positive start to the day, particularly enjoying items like cheese omelettes.
### Rooms
Rooms at the hotel are frequently praised for being clean, spacious and comfortable, particularly the beds. Cleanliness is a consistent highlight, supported by the hotel's helpful staff. While basic needs are met and some rooms are generously sized for families, a few guests encountered issues such as dampness, outdated bathroom fixtures and minor maintenance problems. Overall, the rooms offer good value and comfort with a need for some updates.
### Cleanliness
The hotel receives notable praise for its general cleanliness and well-maintained facilities. Many guests highlighted spotless rooms and comfortable beds, contributing to an overall positive experience. However, some did report specific issues such as mold in bathrooms and occasional housekeeping inconsistency.
### Staff
The staff is frequently commended for being friendly, helpful and proactive. Specific employees like Rochelle and Ms. Keisha are highlighted for their excellent customer service. Despite a few minor mentions of unawareness by some staff members, the overall sentiment is highly positive towards the staff’s efforts, creating a welcoming atmosphere.
### Free WiFi
WiFi at the hotel receives mixed reviews with several guests reporting poor or non-functional connections in their rooms. The inconsistent and often unreliable service is highlighted as a key area needing improvement.
### Pool
The outdoor pool garners mixed feedback. It’s appreciated as a nice feature when open, but its small size and occasional lack of amenities like towels detract from the experience. The pool’s seasonal closures and access limitations are also noted concerns.
### Beds
The beds in the hotel are frequently praised for their comfort, contributing significantly to a pleasant stay. Guests appreciate the availability of different pillow options and the cleanliness of the rooms, although one guest found the bed slightly firm.
### Dog-Friendly
The hotel is well-regarded for being dog-friendly with designated pet areas and accommodating policies. However, some issues such as a lack of pet waste bags and disturbances from neighboring pets are noted. The daily $50 pet fee is also mentioned but does not significantly detract from the overall positive guest experience for those traveling with pets.
In summary, the Holiday Inn Express & Suites Charleston DWTN - Westedge offers a comfortable and convenient stay with a few areas needing attention, such as WiFi connectivity and minor maintenance issues. The friendly staff and dog-friendly policies enhance its appeal, making it a recommended choice for visitors to Charleston.
Categories
### Location
The hotel's location on Westedge Street is highly appreciated for its easy access to major attractions and convenient proximity to downtown areas. Guests value being near the historic district, Citadel, medical facilities, grocery stores and notable restaurants. Although not directly in the old town or French Quarter, the short Uber rides or scenic walks to these areas are seen as minor trade-offs. However, some guests mention the surrounding area’s industrial feel and abandoned buildings as less appealing aspects.
### Breakfast
Guests often describe breakfast as excellent with a plentiful variety of options and a friendly, helpful staff enhancing the morning experience. Despite occasional complaints about running out of certain items and the breakfast area’s small size, the consensus is that the breakfast is a positive start to the day, particularly enjoying items like cheese omelettes.
### Rooms
Rooms at the hotel are frequently praised for being clean, spacious and comfortable, particularly the beds. Cleanliness is a consistent highlight, supported by the hotel's helpful staff. While basic needs are met and some rooms are generously sized for families, a few guests encountered issues such as dampness, outdated bathroom fixtures and minor maintenance problems. Overall, the rooms offer good value and comfort with a need for some updates.
### Cleanliness
The hotel receives notable praise for its general cleanliness and well-maintained facilities. Many guests highlighted spotless rooms and comfortable beds, contributing to an overall positive experience. However, some did report specific issues such as mold in bathrooms and occasional housekeeping inconsistency.
### Staff
The staff is frequently commended for being friendly, helpful and proactive. Specific employees like Rochelle and Ms. Keisha are highlighted for their excellent customer service. Despite a few minor mentions of unawareness by some staff members, the overall sentiment is highly positive towards the staff’s efforts, creating a welcoming atmosphere.
### Free WiFi
WiFi at the hotel receives mixed reviews with several guests reporting poor or non-functional connections in their rooms. The inconsistent and often unreliable service is highlighted as a key area needing improvement.
### Pool
The outdoor pool garners mixed feedback. It’s appreciated as a nice feature when open, but its small size and occasional lack of amenities like towels detract from the experience. The pool’s seasonal closures and access limitations are also noted concerns.
### Beds
The beds in the hotel are frequently praised for their comfort, contributing significantly to a pleasant stay. Guests appreciate the availability of different pillow options and the cleanliness of the rooms, although one guest found the bed slightly firm.
### Dog-Friendly
The hotel is well-regarded for being dog-friendly with designated pet areas and accommodating policies. However, some issues such as a lack of pet waste bags and disturbances from neighboring pets are noted. The daily $50 pet fee is also mentioned but does not significantly detract from the overall positive guest experience for those traveling with pets.
In summary, the Holiday Inn Express & Suites Charleston DWTN - Westedge offers a comfortable and convenient stay with a few areas needing attention, such as WiFi connectivity and minor maintenance issues. The friendly staff and dog-friendly policies enhance its appeal, making it a recommended choice for visitors to Charleston.
Business Hotel
Holiday Inn Express & Suites Charleston DWTN -Westedge by IHG offers a convenient location and comfortable accommodations. The hotel also provides a variety of amenities for business travelers.
Accessible Hotel
This hotel offers seven accessible rooms, with options for roll-in showers or accessible tubs. Hearing-accessible features include closed caption televisions, telephones with TDD, and visual alarms and alerts in both guest rooms and public spaces.
3-Star Hotel
Located in downtown Charleston, near the Westedge area, this Holiday Inn Express & Suites offers convenient access to the city's attractions. It provides comfortable accommodations and complimentary breakfast, making it a reliable choice.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Nestled on Westedge Street, the Holiday Inn Express & Suites Charleston offers a prime location that guests widely appreciate. The hotel stands out due to its easy access to major attractions without being situated in the heart of the bustling city, making it ideal for those looking to explore Charleston comfortably. Visitors praise the convenience of being within close reach of downtown, often just a short Uber ride or a scenic walk away. Its proximity to Folly Beach and various medical facilities further enhances its appeal.
Many reviews commend the hotel's advantageous position near the historic district, making it an excellent base for sightseeing and scheduled activities. The vicinity is replete with grocery stores, notable restaurants and even access to the free bus service, all contributing to the hotel's strategic location.
The allure extends to the ease of reaching the Citadel and other key points in the city, while still offering a quiet, dog-friendly environment. While some guests note that it is not directly within the old town or the French Quarter, others find the short drive or Uber ride a small price to pay for the benefits.
However, a few guests mention the area surrounding the hotel may not be the most attractive with abandoned buildings and an industrial feel. Additionally, for those looking to walk to tourist hubs, the distance may be a drawback.
In summary, the Holiday Inn Express & Suites Charleston DWTN -Westedge provides a nicely balanced location, merging convenience with affordability, ideal for those aiming to experience the best of Charleston.
The breakfast experience at Holiday Inn Express & Suites Charleston DWTN -Westedge by IHG, generally receives positive feedback from guests. Many reviews highlight the breakfast as being excellent with a plentiful variety of options and a great selection of foods. Guests appreciated the friendly and helpful staff in the breakfast area, who contributed positively to their morning routine. The ambiance and location add to the convenience and the cheese omelettes and other food items were particularly noted.
However, some guests felt the quality and variety could be improved, describing it as standard or average. Issues such as running out of eggs if arriving later and the small size of the breakfast area forcing customers to seek extra space in the lobby were pointed out. Despite these minor setbacks, the general consensus is that the breakfast is good with many praising it as an enjoyable start to the day.
Guests have generally positive feedback about the rooms at the Holiday Inn Express & Suites Charleston DWTN -Westedge. The rooms are frequently described as nice, clean and well-appointed. Many guests appreciate the spaciousness and comfort, noting that the beds are particularly comfortable. Cleanliness is a consistent highlight with numerous mentions of very clean rooms and helpful staff.
The rooms are noted to be well-equipped, meeting all basic needs and some rooms are generous in size, suitable for families. Pets are accommodated on specific floors and those rooms are also well-received. Despite many positive points, there are some areas needing improvement. Several guests experienced issues such as dampness, humidity and outdated bathroom fixtures. Noise from adjoining rooms and minor maintenance issues like leaking shower doors and small bathroom sinks were also pointed out.
Overall, the property offers good value with clean, comfortable rooms and a friendly staff, though it could benefit from some renovations and better maintenance to address guests' concerns.
The beds at Holiday Inn Express & Suites Charleston DWTN -Westedge by IHG, are frequently praised by guests for their comfort. Most reviews highlight the beds as very comfortable or super comfy with a few noting the availability of various pillow options to cater to different preferences. Guests also appreciate the clean and spacious rooms with some mentioning the friendly and helpful staff. Comments on the beds also mention the softness and sufficient support provided, though one review noted the bed was a bit firm. Overall, the beds and pillows contribute to a pleasant stay, paired with the hotel’s quality service and amenities.
The Holiday Inn Express & Suites Charleston DWTN - Westedge, an IHG Hotel, receives notable praise for its general cleanliness and comfort. Guests frequently highlight the very clean environment and commend the spotless rooms and property. The clean and comfortable beds add to the overall positive experience.
In addition to the clean rooms, guests appreciate the friendly and helpful staff, which contributes to the hotel's welcoming atmosphere. Visitors also note that the hotel's décor and facilities are well-maintained and visually appealing with the cleanliness and aesthetic of the recent renovation often being mentioned.
However, not all feedback is positive. Some guests report issues with cleanliness in specific areas, particularly the bathrooms. Complaints include mold in the showers, dirty pillowcases and various maintenance issues like a wobbly toilet and poor ventilation leading to moisture problems. A few guests also experienced dissatisfaction with housekeeping services not being performed consistently.
Despite these occasional setbacks, many reviews emphasize a pleasant stay bolstered by the clean and comfortable accommodations and the positive interactions with the courteous staff.
At the Holiday Inn Express & Suites Charleston DWTN -Westedge by IHG, the standout feature that guests frequently highlight is the exceptional quality of the staff. Travelers consistently mention how friendly, helpful and proactive the team is, ensuring that guests feel welcomed from the moment they step in. Desk clerks like Rochelle and Ms. Keisha receive specific praise for their professionalism and courteous service, making check-in a breeze and providing exceptional front desk assistance.
Guests commend the entire staff for their warm and accommodating demeanor, often going out of their way to address issues and enhance the guest experience. Maintenance personnel like Mr. Eleazor are noted for their attentiveness, contributing to the overall positive impression of the hotel’s service level.
There are occasional mentions of unawareness or disinterest among some staff members, but these instances appear to be exceptions rather than the norm. Despite minor hiccups, including an instance where it was hard to get assistance at the front desk or required room changes due to issues, the overall sentiment remains highly positive towards the staff’s efforts.
Housekeeping and breakfast service staff also receive high marks for their polite and courteous interactions, maintaining cleanliness and offering great breakfast options. The team's combined efforts create a warm and welcoming atmosphere that leaves a lasting positive impact on guests.
The Holiday Inn Express & Suites Charleston DWTN - Westedge, an IHG Hotel, receives mixed reviews regarding its WiFi. There are multiple complaints about the WiFi not working at all with some guests specifically mentioning that it didn't function in their rooms. Issues such as poor and limited connections are also highlighted with some guests noting that WiFi is available only on the lowest floor. Overall, the WiFi service appears to be consistently problematic, often described as ineffective and unreliable by visitors.
The outdoor pool at Holiday Inn Express & Suites Charleston DWTN -Westedge receives mixed feedback. Guests appreciate that the pool area includes a green zone and can be clean and nice when open. However, its small size and occasional lack of towels are noted drawbacks. Some reviewers mention disappointment with the pool being closed for the season or lacking steps for easier access, relying only on a ladder. Overall, when accessible and maintained, the outdoor pool is a pleasant feature, though it has room for improvement in terms of size and amenities.
Holiday Inn Express & Suites Charleston DWTN - Westedge is well-regarded for being dog-friendly, accommodating pets throughout the hotel and offering pet-friendly rooms. There are designated pet relief areas which are appreciated by guests. However, some reviews noted a lack of pet waste bags in the designated containers for several days. Guests also mentioned experiencing disturbances from neighboring dogs and there is a daily $50 fee for pets. Despite these minor issues, the hotel remains a popular choice for travelers with dogs.
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Location
Many reviews commend the hotel's advantageous position near the historic district, making it an excellent base for sightseeing and scheduled activities. The vicinity is replete with grocery stores, notable restaurants and even access to the free bus service, all contributing to the hotel's strategic location.
The allure extends to the ease of reaching the Citadel and other key points in the city, while still offering a quiet, dog-friendly environment. While some guests note that it is not directly within the old town or the French Quarter, others find the short drive or Uber ride a small price to pay for the benefits.
However, a few guests mention the area surrounding the hotel may not be the most attractive with abandoned buildings and an industrial feel. Additionally, for those looking to walk to tourist hubs, the distance may be a drawback.
In summary, the Holiday Inn Express & Suites Charleston DWTN -Westedge provides a nicely balanced location, merging convenience with affordability, ideal for those aiming to experience the best of Charleston.
Breakfast
However, some guests felt the quality and variety could be improved, describing it as standard or average. Issues such as running out of eggs if arriving later and the small size of the breakfast area forcing customers to seek extra space in the lobby were pointed out. Despite these minor setbacks, the general consensus is that the breakfast is good with many praising it as an enjoyable start to the day.
Rooms
The rooms are noted to be well-equipped, meeting all basic needs and some rooms are generous in size, suitable for families. Pets are accommodated on specific floors and those rooms are also well-received. Despite many positive points, there are some areas needing improvement. Several guests experienced issues such as dampness, humidity and outdated bathroom fixtures. Noise from adjoining rooms and minor maintenance issues like leaking shower doors and small bathroom sinks were also pointed out.
Overall, the property offers good value with clean, comfortable rooms and a friendly staff, though it could benefit from some renovations and better maintenance to address guests' concerns.
Beds
Cleanliness
In addition to the clean rooms, guests appreciate the friendly and helpful staff, which contributes to the hotel's welcoming atmosphere. Visitors also note that the hotel's décor and facilities are well-maintained and visually appealing with the cleanliness and aesthetic of the recent renovation often being mentioned.
However, not all feedback is positive. Some guests report issues with cleanliness in specific areas, particularly the bathrooms. Complaints include mold in the showers, dirty pillowcases and various maintenance issues like a wobbly toilet and poor ventilation leading to moisture problems. A few guests also experienced dissatisfaction with housekeeping services not being performed consistently.
Despite these occasional setbacks, many reviews emphasize a pleasant stay bolstered by the clean and comfortable accommodations and the positive interactions with the courteous staff.
Staff
Guests commend the entire staff for their warm and accommodating demeanor, often going out of their way to address issues and enhance the guest experience. Maintenance personnel like Mr. Eleazor are noted for their attentiveness, contributing to the overall positive impression of the hotel’s service level.
There are occasional mentions of unawareness or disinterest among some staff members, but these instances appear to be exceptions rather than the norm. Despite minor hiccups, including an instance where it was hard to get assistance at the front desk or required room changes due to issues, the overall sentiment remains highly positive towards the staff’s efforts.
Housekeeping and breakfast service staff also receive high marks for their polite and courteous interactions, maintaining cleanliness and offering great breakfast options. The team's combined efforts create a warm and welcoming atmosphere that leaves a lasting positive impact on guests.
Wi-Fi
Pool
Dog Friendly
Yes, Holiday Inn Express & Suites Charleston DWTN -Westedge by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites Charleston DWTN -Westedge by IHG.
Yes, Holiday Inn Express & Suites Charleston DWTN -Westedge by IHG welcomes dogs.
No, parking facilities aren't available at Holiday Inn Express & Suites Charleston DWTN -Westedge by IHG.
Yes, Holiday Inn Express & Suites Charleston DWTN -Westedge by IHG has a gym.
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