Holiday Inn Express & Suites Charlotte - Ballantyne by IHG
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Summary of reviewsThe Holiday Inn Express & Suites Charlotte - Ballantyne by IHG, is highly regarded for its excellent location in the vibrant Ballantyne area of Charlotte. Guests frequently praise its convenience with numerous shopping centers, restaurants and grocery stores nearby, as well as its proximity to Elevation Church and various entertainment options. The hotel environment is noted for being quiet and clean, enhancing the comfort of guests' stays. The spacious rooms and comfortable beds contribute significantly to a restful experience with many guests describing the rooms as modern, well-maintained and true to the website's depiction.
The cleanliness of the hotel consistently receives high marks across reviews, from the spotless lobby to the refreshed rooms. The friendly and helpful staff also leave lasting positive impressions with special mention of their dedication to cleanliness and their accommodating nature regarding late check-ins and special requests. The breakfast service stands out for its quality and delightful service, offering a variety of hot and cold items that are replenished frequently, though some guests desire more variety and note that breakfast ends early.
Despite some occasional maintenance issues and limited pool availability, the overall sentiment about the hotel is overwhelmingly positive. Guests appreciate the welcoming atmosphere created by the personable staff and the clean, well-equipped rooms. The comfort of the beds is a common highlight, contributing to a high level of satisfaction. Overall, the Holiday Inn Express & Suites Charlotte - Ballantyne is praised for its convenience, comfort and excellent service, making it a standout choice in the bustling Ballantyne district.
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The cleanliness of the hotel consistently receives high marks across reviews, from the spotless lobby to the refreshed rooms. The friendly and helpful staff also leave lasting positive impressions with special mention of their dedication to cleanliness and their accommodating nature regarding late check-ins and special requests. The breakfast service stands out for its quality and delightful service, offering a variety of hot and cold items that are replenished frequently, though some guests desire more variety and note that breakfast ends early.
Despite some occasional maintenance issues and limited pool availability, the overall sentiment about the hotel is overwhelmingly positive. Guests appreciate the welcoming atmosphere created by the personable staff and the clean, well-equipped rooms. The comfort of the beds is a common highlight, contributing to a high level of satisfaction. Overall, the Holiday Inn Express & Suites Charlotte - Ballantyne is praised for its convenience, comfort and excellent service, making it a standout choice in the bustling Ballantyne district.
Hotel for Honeymoon
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Cheap Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Nestled in the heart of Charlotte's vibrant Ballantyne area, the Holiday Inn Express & Suites offers an exceptional location that guests rave about. Surrounded by numerous shopping centers, restaurants and grocery stores, the convenience is unmatched. Whether travelers are looking to shop, dine or venture out, they find this hotel's location perfect for their needs. The proximity to Elevation Church, work destinations and a variety of entertainment options further enhances its appeal.
Guests routinely praise the hotel for its quiet and clean environment, adding to a comfortable stay experience. The beds are noted for their comfort, ensuring restful nights. In addition to its prime location, the hotel impresses with its exemplary cleanliness and spacious rooms. The friendly and helpful staff leave a lasting impression and the breakfast service receives high marks for both quality and the delightful service.
Overall, the Holiday Inn Express & Suites Charlotte - Ballantyne is a gem for those seeking convenience, comfort and excellent service in the bustling Ballantyne district.
The breakfast at Holiday Inn Express & Suites Charlotte - Ballantyne receives generally positive feedback with many guests describing it as very good, delicious and even amazing. The variety includes both hot and cold items with some highlights being eggs, biscuits and coffee. Guests appreciated that the menu changed daily and that items were frequently refilled to meet demand. The breakfast staff also received commendation for their service.
However, there are areas for improvement. Some guests noted that the selection lacked variety and was repetitive, while a few found certain items, like sausage patties, overcooked. Others mentioned that breakfast ended too early and that food occasionally ran out, pushing guests to arrive early to ensure they got what they wanted. Despite some mentions of cold food and limited hot options, the overall sentiment leans towards a satisfying breakfast experience complemented by cleanliness and good service.
The rooms at Holiday Inn Express & Suites Charlotte - Ballantyne by IHG, generally enjoy positive feedback from guests. Many visitors describe the rooms as comfortable, clean, spacious and nicely upgraded. There is frequent mention of the rooms being new and aligning well with the pictures on the hotel’s website. Several guests appreciated the large size and modern updates of their accommodations. Additionally, the hotel itself, being newer and well-maintained, adds to the pleasant experience. However, it's important to note that there are occasional comments about cleanliness issues and minor maintenance concerns in some rooms. Overall, the majority of the feedback highlights a positive stay with comfortable and well-equipped rooms.
Despite mixed opinions about the mattress firmness, the beds at Holiday Inn Express & Suites Charlotte - Ballantyne by IHG, have overwhelmingly positive reviews. Guests frequently praise the beds for their comfort, often describing them as very comfortable, cozy and clean. Many visitors highlight that both the beds and rooms meet high standards of cleanliness and comfort, contributing to a pleasant stay. Overall, the comfortable and well-maintained beds seem to play a significant role in guest satisfaction at this hotel.
Holiday Inn Express & Suites Charlotte - Ballantyne by IHG, consistently receives high praise for its cleanliness. Guests frequently highlight the hotel as very clean, from the lobby to the rooms. The rooms are not only clean but also spacious and comfortable with many singling out the comfy beds and great WiFi. The property overall is remarked upon as updated, fresh and easy to access. Additionally, guests appreciate the friendly staff and convenient amenities, including a good breakfast and large parking lot. Despite a few isolated negative remarks regarding room cleanliness, the general consensus strongly favors a clean and well-maintained environment.
The overall feedback about the staff at Holiday Inn Express & Suites Charlotte - Ballantyne by IHG, is overwhelmingly positive. Guests frequently highlight the kindness, helpfulness and friendliness of the staff. Many guests mention the staff's accommodating nature, particularly in situations like late check-ins and special requests. The diligent work ethic of the staff, particularly their dedication to cleanliness, also stands out.
Several guests appreciate the personable and attentive approach of the staff, noting their hospitality and the welcoming atmosphere they create. Staff members in the breakfast area receive particular praise for their courteous and helpful demeanor. Guests also commend the professionalism exhibited by most staff members.
While there are a few mentions of negative experiences, such as unfriendly or rude interactions and poor customer service from specific individuals, these seem to be exceptions rather than the rule. Overall, the warm hospitality and excellent customer service provided by the staff significantly contribute to positive guest experiences at this hotel.
The pool at Holiday Inn Express & Suites Charlotte - Ballantyne has received mixed feedback from guests. While some guests mentioned the pool was great, most reviews highlight issues with availability. A notable number of guests expressed disappointment, mentioning that the pool was frequently closed or not in working condition. Additionally, there were comments about the pool awaiting inspections and being unavailable during certain stays. One guest noted that the outdoor pool would have benefited from being heated for use in October. Overall, the pool experience seems to have been inconsistent with periods of closure being a common issue.
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Location
Guests routinely praise the hotel for its quiet and clean environment, adding to a comfortable stay experience. The beds are noted for their comfort, ensuring restful nights. In addition to its prime location, the hotel impresses with its exemplary cleanliness and spacious rooms. The friendly and helpful staff leave a lasting impression and the breakfast service receives high marks for both quality and the delightful service.
Overall, the Holiday Inn Express & Suites Charlotte - Ballantyne is a gem for those seeking convenience, comfort and excellent service in the bustling Ballantyne district.
Breakfast
However, there are areas for improvement. Some guests noted that the selection lacked variety and was repetitive, while a few found certain items, like sausage patties, overcooked. Others mentioned that breakfast ended too early and that food occasionally ran out, pushing guests to arrive early to ensure they got what they wanted. Despite some mentions of cold food and limited hot options, the overall sentiment leans towards a satisfying breakfast experience complemented by cleanliness and good service.
Rooms
Beds
Cleanliness
Staff
Several guests appreciate the personable and attentive approach of the staff, noting their hospitality and the welcoming atmosphere they create. Staff members in the breakfast area receive particular praise for their courteous and helpful demeanor. Guests also commend the professionalism exhibited by most staff members.
While there are a few mentions of negative experiences, such as unfriendly or rude interactions and poor customer service from specific individuals, these seem to be exceptions rather than the rule. Overall, the warm hospitality and excellent customer service provided by the staff significantly contribute to positive guest experiences at this hotel.
Pool
Yes, Holiday Inn Express & Suites Charlotte - Ballantyne by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites Charlotte - Ballantyne by IHG.
Yes, Holiday Inn Express & Suites Charlotte - Ballantyne by IHG welcomes dogs.
No, parking facilities aren't available at Holiday Inn Express & Suites Charlotte - Ballantyne by IHG.
Yes, Holiday Inn Express & Suites Charlotte - Ballantyne by IHG has a gym.
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