Hotel Premium Chaves - Aquae Flaviae
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Summary of reviewsHotel Premium Chaves - Aquae Flaviae enjoys glowing reviews primarily for its exceptional location and various high-quality amenities, making it an ideal choice for travelers seeking comfort and convenience. Nestled along the scenic Tamega River and a short walk from Chaves' historical center, the hotel allows guests easy access to significant cultural landmarks such as the Roman Bridge, Castle and Termas de Chaves. The picturesque surroundings and tranquil atmosphere, combined with practical amenities like free parking, further enhance the guest experience.
Guests consistently praise the breakfast at Hotel Premium Chaves - Aquae Flaviae, often likening it to a higher-star rating. The breakfast buffet boasts a wide variety of high-quality options, including local specialties and fresh fruits, ensuring a hearty start to the day. While the dinner offerings have received mixed reviews, the Brazilian BBQ option and steakhouse earn specific commendations for their quality and service.
The spacious and comfortable rooms stand out for their cleanliness and modern amenities, including beautiful river views and well-maintained bathrooms. Despite a few mentions of dated decor, the overall comfort and excellent soundproofing make the rooms a reliable choice for restful stays. The hotel's commitment to cleanliness extends to all areas with meticulous attention ensuring a hygienic environment.
The staff at Hotel Premium Chaves - Aquae Flaviae are consistently recognized for their friendliness, professionalism and efficiency. Guests feel well-cared for and appreciate the helpful nature of the staff, which significantly enhances their overall stay. Free WiFi, although occasionally weak in some areas, generally provides good connectivity, contributing to a convenient guest experience.
The hotel offers attractive pool amenities with a large, clean outdoor pool and scenic views, despite occasional overcrowding and maintenance issues. The parking facilities receive positive feedback for their accessibility and safety, accommodating cars and motorcycles with ease.
Families find the hotel particularly accommodating with amenities like a game room and kids' pool complementing the spacious family rooms and a welcoming atmosphere. The comfort of the beds garners high praise, often described as luxurious and contributing to a restful sleep experience.
Overall, Hotel Premium Chaves - Aquae Flaviae surpasses expectations for a three-star hotel with guests frequently suggesting it warrants a higher classification due to its exceptional service, facilities and overall guest satisfaction.
Categories
Guests consistently praise the breakfast at Hotel Premium Chaves - Aquae Flaviae, often likening it to a higher-star rating. The breakfast buffet boasts a wide variety of high-quality options, including local specialties and fresh fruits, ensuring a hearty start to the day. While the dinner offerings have received mixed reviews, the Brazilian BBQ option and steakhouse earn specific commendations for their quality and service.
The spacious and comfortable rooms stand out for their cleanliness and modern amenities, including beautiful river views and well-maintained bathrooms. Despite a few mentions of dated decor, the overall comfort and excellent soundproofing make the rooms a reliable choice for restful stays. The hotel's commitment to cleanliness extends to all areas with meticulous attention ensuring a hygienic environment.
The staff at Hotel Premium Chaves - Aquae Flaviae are consistently recognized for their friendliness, professionalism and efficiency. Guests feel well-cared for and appreciate the helpful nature of the staff, which significantly enhances their overall stay. Free WiFi, although occasionally weak in some areas, generally provides good connectivity, contributing to a convenient guest experience.
The hotel offers attractive pool amenities with a large, clean outdoor pool and scenic views, despite occasional overcrowding and maintenance issues. The parking facilities receive positive feedback for their accessibility and safety, accommodating cars and motorcycles with ease.
Families find the hotel particularly accommodating with amenities like a game room and kids' pool complementing the spacious family rooms and a welcoming atmosphere. The comfort of the beds garners high praise, often described as luxurious and contributing to a restful sleep experience.
Overall, Hotel Premium Chaves - Aquae Flaviae surpasses expectations for a three-star hotel with guests frequently suggesting it warrants a higher classification due to its exceptional service, facilities and overall guest satisfaction.
Hotel Taking Steps Towards Sustainability
Committed to sustainable tourism, this hotel utilizes geothermal energy, efficient lighting, water flow reducers, and energy efficiency management. They work to reduce single-use plastic, have a recycling center, prioritize local suppliers, and hold a Biosphere Certification.
Hotel with Swimming Pool
This hotel features an amazing swimming pool and has received high ratings for cleanliness, customer service, and its location. It is considered one of the best hotels in Chaves.
Outdoor Pool
Business Hotel
Designated as a 'Premium' hotel, it is expected to offer a high standard of amenities and services, including facilities that cater to the needs of business travelers.
Hotel with Parking
This hotel is located next to the city's thermal spas and offers free parking. Its location is ideal for those interested in the medicinal properties of the thermal waters and the convenience of parking.
Accessible Hotel
This hotel is prepared to receive people with reduced mobility, featuring accessible rooms and bathrooms. It includes accessible floors via lift, ramps at the entrance, support bars in bathrooms, and showers level with the bathroom floor. The entire unit is wheelchair accessible.
4-Star Hotel
Located in Chaves, this hotel offers modern accommodations and a spa. It is situated near the Roman bridge and other historical sites, providing a blend of comfort and cultural exploration.
Hotel with Outdoor Pool
Provides a seasonal outdoor saltwater pool with a view and a shallow end, offering a unique swimming experience. The pool area is equipped with sun loungers for guest relaxation.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
About Hotel Premium Chaves - Aquae Flaviae
License: 990
Guest Reviews
Location
Guests appreciate the hotel’s central position, which combines scenic riverbank vistas with accessibility to downtown amenities and the Chaves thermal baths. The surrounding area is both beautiful and tranquil, endorsing a pleasant atmosphere for a relaxing stay. Many reviews highlight the hotel’s seamless blend of location and convenience, underscoring its viability for both relaxation and urban exploration.
Multiple reviews emphasize the added advantage of free parking, offering hassle-free mobility for those traveling by car. The consistently noted cleanliness, friendly and attentive staff and comfortable accommodations contribute to an overall positive experience. The central and privileged location ensures that all the charm and facilities of Chaves are within arm's reach, allowing guests to enjoy the town’s vibrant heart effortlessly.
Breakfast
The quality of the products is a recurring highlight, from the assortment of fresh fruits to the regional delicacies like Serrano ham and cured loin. The breakfast is often commended for being constantly replenished, ensuring a satisfying start to the day. Despite a few mentions of occasional chaos and the need for more staff to handle the morning rush, the friendly service and well-maintained facilities leave a positive impression overall.
While some guests felt that the choices could be more varied, particularly for vegetarians, the overall consensus is that the breakfast at Hotel Premium Chaves - Aquae Flaviae is exceptional, making it a memorable part of the stay for many visitors.
Dinner
However, several criticisms were noted. The dinner menu is perceived as limited, usually offering only one meat and one fish option, which some guests found disappointing. Issues with the quality and presentation of certain dishes, such as the tough steak and lukewarm food, were mentioned. The service quality was a recurrent issue with complaints about slow service and disorganized restaurant management.
While some guests enjoyed the dining experience at the hotel's Imperium Restaurant, others found better dining options in the surrounding area, suggesting improvements are needed in variety and service to enhance overall guest satisfaction.
Rooms
Beds
The comfort isn't limited to the beds themselves; the pillows and bedspreads received positive remarks, contributing to an overall sense of luxury and relaxation. The large beds are particularly accommodating for taller guests and many visitors enjoyed a type of comfort that facilitated a good night’s sleep. However, it's worth noting that there were a few isolated comments about bed softness not meeting personal preferences and occasional remarks about dirty sheets or poorly made beds.
Overall, the comfortable and supportive nature of the beds at Hotel Premium Chaves - Aquae Flaviae is a highlight for many guests, making it a recommended choice for travelers seeking restful and luxurious accommodations.
Cleanliness
Guests often mention the pristine condition of both the communal spaces and their personal accommodations. The cleanliness of the hotel extends to its facilities, including the dining areas and entailing surfaces, which are meticulously maintained throughout the day. Many guests felt comfortable and impressed by the hotel's dedication to hygiene and neatness.
However, a minority of reviews indicated some areas for improvement, such as the cleanliness of windows, carpets and exterior spaces like the pool area. Despite these occasional concerns, the overall consensus remains that Hotel Premium Chaves - Aquae Flaviae is remarkably clean, offering a hygienic and well-organized environment for travelers.
Staff
The staff's knowledge and willingness to provide useful information about the historic sites in the area enhance the overall guest experience, making it easy for visitors to explore and appreciate the local culture. Special mentions of individual staff members, such as Carina, underscore the personalized service and friendly approach that guests appreciate so much.
Despite a few mentions of a need for more staff during busy times, the overwhelmingly positive feedback centers on the consistent kindness, attentiveness and professional demeanor of the hotel’s team. The positive atmosphere created by the staff, combined with their efficiency and attention to detail, ensures that guests feel well-cared for and valued throughout their stay.
Wi-Fi
Pool
However, some guests have found the indoor pool to be too small for the hotel's capacity and the outdoor pool area sometimes becomes crowded, creating a less relaxing atmosphere. Issues with limited sunbeds, reserved chairs and insufficient shade have also been noted. The pool facilities, while enjoyed by families, have faced criticism for slippery tiles and lack of space, which can be a safety concern.
Maintenance issues have occasionally led to pool closures, affecting some guests' stays. Despite these mixed reviews, many agree that the pool area is a key attraction and with ongoing renovations, there's potential for further improvements. Overall, while the pool facilities at Hotel Premium Chaves have room for enhancement, they still offer a pleasant escape with scenic views and clean amenities.
Parking
Despite the overall positive feedback, some reviews point out the need for maintenance and refurbishments in certain areas of the parking lot. Issues such as lack of shade, limited space during peak times and deteriorated parts of the parking surface were mentioned. Furthermore, there is a suggestion to reserve parking exclusively for hotel guests to mitigate space constraints.
Electric vehicles are also catered for with charging facilities available in the basement, adding to the convenience of staying at the hotel. Overall, the parking experience at Hotel Premium Chaves is largely positive with generous free parking options enhancing the guest experience.
Family
The family rooms are designed to ensure comfort and convenience, further enhanced by the family breakfast room that provides a welcoming start to each day. Guests consistently commend the cleanliness and comfort of the establishment, contributing to an overall pleasant experience.
The family-friendly staff is noted for being both friendly and helpful, adding to the hotel's appeal. Parents particularly appreciate the location, describing it as perfect and convenient for family trips. Overall, Hotel Premium Chaves - Aquae Flaviae stands out as a prime choice for families seeking quality accommodation and a memorable vacation.
3 Star
Visitors have noted that the service and facilities often justify a higher rating with several reviews suggesting it should be considered a five-star hotel due to its exceptional service and cleanliness. The supportive and attentive staff further enhance the experience, making it feel like a five-star stay in a three-star establishment.
The hotel offers a variety of allergenic products, contributing to its appeal and contributing to the overall satisfaction of guests. Modern and clean, the facilities provide a comforting environment that rivals those of higher-rated hotels. Despite being an older hotel, the consistently high quality of service exceeds what one might expect from its three-star status. In summary, Hotel Premium Chaves - Aquae Flaviae delivers an experience well above its official rating, making it a noteworthy choice for travelers.
Business
Accessible
Guests have noted that the hotel rooms designed for reduced mobility are accessible and comfortable with enlarged bathrooms and easy ramp access. The facilities and amenities are well-accessible and the hotel ensures that comfort and accessibility go hand in hand. The elevator is notably large and easily accessible, further enhancing the convenience for wheelchair users.
Moreover, the supportive and courteous team at Hotel Premium Chaves adds to the positive experience for disabled guests, ensuring a hassle-free stay. Overall, the hotel stands out as a welcoming and accessible option for travelers seeking both comfort and accessibility.
Outdoor Pool
Guests have noted that the pool maintains a perfect temperature, which adds to the comfort and enjoyment of the swimming experience. The recent remodeling of the pool area has been positively received, enhancing its appeal.
However, there were some minor criticisms. At times the pool lacked shade and in a few cases, maintenance issues such as broken terrace doors or unannounced closures affected experiences. Despite these occasional drawbacks, many guests have expressed their intention to return, confirming overall satisfaction with the outdoor pool facilities.
Honeymoon
Yes, Hotel Premium Chaves - Aquae Flaviae has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Premium Chaves - Aquae Flaviae.
No, Hotel Premium Chaves - Aquae Flaviae doesn't allow dogs.
Yes, parking facilities are available at Hotel Premium Chaves - Aquae Flaviae.
No, Hotel Premium Chaves - Aquae Flaviae doesn't have a gym.
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