Krystal Urban Ciudad Juarez by US Consulate
Ciudad Juarez
31.69102800,
-106.42394900
,
Avenida Tecnolgico 3750 Colonia Partido Iglesias
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Summary of reviewsKrystal Urban Ciudad Juarez by US Consulate is celebrated for its prime location, which is a major draw for both business and leisure travelers. Close to key sites such as the U.S. Consulate, shopping malls, restaurants and the airport, the hotel's central position adds convenience and ease for exploring the city. The availability of a complimentary airport shuttle further enhances its appeal.
The breakfast buffet at the hotel stands out with its variety and quality, often praised as rich and delicious. However, guests have noted occasional confusion regarding the inclusion of breakfast in their room rates and found the extra charges somewhat steep. Despite this, the restaurant staff receives consistent accolades for their excellent service.
Dinner experiences are somewhat mixed; while the food quality and staff service, particularly by individuals like Luis & Luis, receive positive mentions, the high prices and occasional slow service have been points of contention.
Guests generally find the rooms spacious, comfortable and clean with commendations for the large, comfy beds and overall room amenities. However, some guests have reported maintenance issues and a lack of in-room convenience features such as refrigerators and microwaves.
Cleanliness is another strong point for Krystal Urban Ciudad Juarez with many guests noting the well-maintained environment and attentive cleaning staff. Yet, there are sporadic reports of specific cleanliness issues that somewhat mar the otherwise positive feedback.
The staff across the hotel is frequently praised for their friendliness, professionalism and attentiveness, significantly enhancing the guest experience. Both the reception and restaurant teams are highlighted for their exceptional service.
WiFi service at the hotel is generally good, offering fast and efficient internet access, although there are occasional complaints about connectivity issues.
The hotel gym sees mixed reviews; it is appreciated for its adequacy but considered basic and sometimes in need of maintenance. Similarly, the indoor heated pool is well-received for its comfort and relaxation potential, though it suffers from inconsistent cleanliness and maintenance.
Parking facilities receive mixed feedback. While the parking area is considered safe, the limited space and single entrance pose challenges, occasionally leading to inconvenience for guests.
For families, the hotel is highly recommended. The spacious, clean rooms, kid-friendly environment and friendly staff who ensure children are entertained and comfortable, make it an ideal stay for families.
Bed comfort is mostly positive with many guests praising the comfortable mattresses and pillows. However, a few reviews mention old and uncomfortable mattresses.
Overall, Krystal Urban Ciudad Juarez maintains a solid four-star reputation with functional amenities, high-quality food and helpful staff. The hotel is particularly suitable for business travelers due to its business-friendly environment and useful facilities like a work area and business center. Despite some minor issues, it stands as a reliable choice for those seeking comfort and convenience in Ciudad Juarez.
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The breakfast buffet at the hotel stands out with its variety and quality, often praised as rich and delicious. However, guests have noted occasional confusion regarding the inclusion of breakfast in their room rates and found the extra charges somewhat steep. Despite this, the restaurant staff receives consistent accolades for their excellent service.
Dinner experiences are somewhat mixed; while the food quality and staff service, particularly by individuals like Luis & Luis, receive positive mentions, the high prices and occasional slow service have been points of contention.
Guests generally find the rooms spacious, comfortable and clean with commendations for the large, comfy beds and overall room amenities. However, some guests have reported maintenance issues and a lack of in-room convenience features such as refrigerators and microwaves.
Cleanliness is another strong point for Krystal Urban Ciudad Juarez with many guests noting the well-maintained environment and attentive cleaning staff. Yet, there are sporadic reports of specific cleanliness issues that somewhat mar the otherwise positive feedback.
The staff across the hotel is frequently praised for their friendliness, professionalism and attentiveness, significantly enhancing the guest experience. Both the reception and restaurant teams are highlighted for their exceptional service.
WiFi service at the hotel is generally good, offering fast and efficient internet access, although there are occasional complaints about connectivity issues.
The hotel gym sees mixed reviews; it is appreciated for its adequacy but considered basic and sometimes in need of maintenance. Similarly, the indoor heated pool is well-received for its comfort and relaxation potential, though it suffers from inconsistent cleanliness and maintenance.
Parking facilities receive mixed feedback. While the parking area is considered safe, the limited space and single entrance pose challenges, occasionally leading to inconvenience for guests.
For families, the hotel is highly recommended. The spacious, clean rooms, kid-friendly environment and friendly staff who ensure children are entertained and comfortable, make it an ideal stay for families.
Bed comfort is mostly positive with many guests praising the comfortable mattresses and pillows. However, a few reviews mention old and uncomfortable mattresses.
Overall, Krystal Urban Ciudad Juarez maintains a solid four-star reputation with functional amenities, high-quality food and helpful staff. The hotel is particularly suitable for business travelers due to its business-friendly environment and useful facilities like a work area and business center. Despite some minor issues, it stands as a reliable choice for those seeking comfort and convenience in Ciudad Juarez.
Family Friendly Hotel
This hotel is well-rated and known for its excellent service. It provides a comfortable and convenient stay for families visiting Ciudad Juarez.
Hotel with Swimming Pool
Offers a swimming pool. The hotel is modern and well-regarded and also features other amenities suitable for a comfortable stay.
Indoor Pool
Business Hotel
This hotel offers American-style rooms designed for functionality and enjoyment. It features four meeting and special event rooms, a business center, and is near industrial parks, the American Consulate, and shopping areas. Free Wi-Fi, buffet and a la carte restaurant service, room service, five event rooms, a gym, and a heated pool are available.
Hotel with Parking
Krystal Urban offers on-site parking. Given its location near the US Consulate, it's likely designed to provide secure and easily accessible parking for visitors.
Hotel with Gym
The Krystal Urban features modern fitness facilities, ensuring guests have access to quality equipment for their workouts. The gym is well-maintained and provides a comfortable environment for exercise.
4-Star Hotel
A popular choice with an 8.4 rating, recognized for high hygiene standards and appealing to couples. It is well-equipped with an indoor pool, fitness center, restaurant, bar, free Wi-Fi, and offers a breakfast buffet.
Hotel with Indoor Pool
Guest Reviews
Krystal Urban Ciudad Juarez by US Consulate boasts an exceptionally convenient location that consistently earns praise from its guests. Situated centrally, it's just a short distance from key sites such as the U.S. Consulate, shopping malls like Plaza Juarez and Misiones Square and the Ciudad Juarez Airport, making it ideal for both business and leisure travelers. Guests appreciate the hotel's proximity to restaurants, main avenues and places of interest, which adds to the overall ease of navigating around the city. The surrounding area is noted for its safety and the hotel often benefits from remarks about the friendly and attentive staff. Despite some mentions of outdated facilities and occasional noise due to its nearness to a highway, the location continues to be a major highlight for many visitors. The complimentary airport shuttle is particularly valued, adding a layer of convenience for those traveling by air. Overall, the combination of its excellent location and good amenities makes Krystal Urban Ciudad Juarez a frequently recommended choice for travelers with various needs.
The breakfast at Krystal Urban Ciudad Juarez by US Consulate receives overall positive feedback from guests with many stating that it is very good, delicious and rich. The breakfast buffet in particular is frequently highlighted for its variety and tastiness. Guests also note that the breakfast is not bad and generally rates as excellent; some even describe it as 5-star quality and super complete.
However, there are some consistent criticisms. Many guests were surprised to find that breakfast was not included in the room price, despite what they believed was indicated during booking. The lack of clarity around breakfast inclusion has led to some dissatisfaction with guests mentioning that they were charged extra unexpectedly. Some guests also find the breakfast a bit expensive.
On the positive side, the restaurant staff consistently receives praise for their excellent service and the overall food quality at the hotel, including lunch, garners favorable comments. Despite some reservations about the cost and inclusivity, the general sentiment is that the breakfast experience is enjoyable and satisfying.
Krystal Urban Ciudad Juarez by US Consulate offers a mixed dining experience according to guest reviews. On the positive side, many guests praise the good quality of the food and the excellent service, giving a special shoutout to staff members like Luis & Luis for their exceptional attention. The restaurant service is described as attentive and efficient, contributing to a pleasant dining environment. Additionally, the hotel provides a comfortable stay with spacious rooms, efficient air conditioning and convenient amenities within walking distance.
However, there are notable criticisms that potential guests should be aware of. Several reviews highlight the restaurant as being very expensive with some guests indicating that the food quality does not always justify the high prices. Complaints also point out that the restaurant service can sometimes be slow and mention a lack of heating in the dining area.
Overall, while the dining experience at Krystal Urban Ciudad Juarez does have its share of positive reviews, the high cost and occasional lapses in quality and service are worth considering.
The rooms at Krystal Urban Ciudad Juarez by US Consulate receive high marks for their spaciousness and comfort. Guests universally appreciate the large, comfortable beds and the plentiful space, which makes for a relaxing stay. Many mention that the rooms are generally clean and well-maintained with some specifically noting the excellent amenities provided. However, there are some concerns about maintenance and cleanliness. Several guests have encountered issues such as dirty bathrooms, malfunctioning air conditioning and noisy heating systems. The lack of in-room refrigerators and microwaves is another common point of feedback.
Despite these issues, many find the rooms satisfactory, especially in terms of their size and the comfort of the beds. Some guests have praised the quietness of the rooms, contributing to a restful environment. The staff receives positive comments for their friendliness and responsiveness, enhancing the overall experience. While the hotel may need to address some maintenance and cleanliness issues, the general consensus is that it provides a comfortable stay with good value for the price.
Krystal Urban Ciudad Juarez by US Consulate offers a mixed experience when it comes to bed comfort, based on guest reviews. Many visitors highlight the genuinely comfortable beds and mattresses with numerous mentions of super comfortable beds making for a pleasant sleep. Pillows also received praise for their comfort, contributing to an overall satisfying sleep experience for numerous guests. Some reviewers noted the cleanliness of the bedding, adding to the appealing aspects of their stay.
However, the feedback was not universally positive. A few guests pointed out that the mattresses felt old and uncomfortable, potentially detracting from their rest. Despite these occasional drawbacks, the overwhelming sentiment leans towards a positive experience in terms of bed comfort at this hotel.
Krystal Urban Ciudad Juarez by US Consulate mostly receives commendations for its cleanliness. Guests frequently mention that the rooms are very clean, as are the facilities overall. The cleaning service and staff tend to receive high marks for their attentiveness, contributing to a generally positive experience. Many reviews emphasize the hotel's cleanliness, describing it as clean, comfortable and well-maintained. The frequent cleaning of rooms and the overall cleanliness of the establishment are notable highlights.
On the flip side, some guests have reported issues with specific cleanliness aspects, such as dirty sheets, unsatisfactory bathroom cleanliness and poorly maintained public areas, like hallways and the pool. These inconsistencies suggest that while many visitors are pleased with the level of cleanliness, there are occasional lapses that affect the overall impression. Despite these issues, the hotel's excellent location and attentive service often leave guests satisfied with their stay.
Guests of Krystal Urban Ciudad Juarez by US Consulate consistently praised the hotel staff for their attentiveness, friendliness and professionalism. Reviews highlight the staff's exceptional kindness and helpfulness, making guests feel welcome and well-taken care of throughout their stay. Receptionists received special mentions for their courteous service and the willingness to assist with any needs. The restaurant staff was also noted for their kindness, contributing to a positive dining experience. Overall, the staff is seen as a standout feature of the hotel, ensuring a pleasant stay despite other minor criticisms such as the call for clearer protocols and the hotel's need for some updates.
The wifi service at Krystal Urban Ciudad Juarez by US Consulate generally receives favorable remarks from guests. Many reviews highlight the internet as good, efficient and fast. Several guests specifically mention enjoying the high-speed and free internet access during their stay. However, there are occasional issues reported, such as poor internet access, regular disconnections and weak signals in some rooms. Despite these issues, the majority of feedback points to a positive experience with the hotel's wifi.
The gym at Krystal Urban Ciudad Juarez by US Consulate receives mixed feedback from guests. It is noted for having good facilities and is generally considered a great asset by some. However, it has been described as very basic and slightly small compared to other hotel gyms. There are also mentions of some equipment requiring maintenance. The gym has been closed for renovations at times, affecting availability.
Krystal Urban Ciudad Juarez by US Consulate offers guests a mixed experience with its swimming pool amenities. Many visitors appreciate the indoor, heated pool, describing it as spacious and very comfortable, making for a super relaxing experience. The pool's warmth and the comfort it provides often stand out for guests, who also find it appealingly clean at times.
However, cleanliness is a recurring issue for many with several reviewers noting that the pool was dirty, murky and overloaded with chlorine. Maintenance seems to be an area requiring attention, as some visitors found the pool water cloudy and the pool area slippery. Despite these concerns, those who encountered clean conditions found the pool beautiful and enjoyable.
There are remarks on the pool being well-maintained occasionally and noted for its warmth, which adds to the guests' comfort. The pool's indoor and heated features remain consistent highlights for those seeking a cozy swim.
Overall, while the heated and indoor elements of the pool are a draw for many, the hotel seems to have inconsistency in pool maintenance that affects some guests' experiences.
The parking at Krystal Urban Ciudad Juarez by US Consulate generally offers a mixed experience for guests. The parking area is considered safe, providing a sense of security. Additionally, the inclusive park garage is seen as beneficial and there's a purchasable parking service available. However, the parking lot is noted to be smaller than expected with limited space making it hard to find good parking. There is only one entrance to the parking lot, which may further complicate parking logistics. Some guests have mentioned that the parking area appears neglected and in some cases, a lack of parking led guests to seek alternative accommodation. Overall, while there are positive aspects, the parking situation may require some improvement to meet guest expectations fully.
Krystal Urban Ciudad Juarez by US Consulate is a highly recommended option for families traveling with children. The hotel's central location and beautiful, clean environment make it ideal for short stays. Families can benefit from spacious rooms, including dedicated family rooms equipped with coffee stations, providing an added layer of convenience and comfort.
The hotel is noted for being particularly kid-friendly. The friendly and accommodating staff go out of their way to ensure that children are entertained and comfortable. With a variety of lunch options and easy navigability, moving around with children is hassle-free.
Overall, guests have shared positive experiences, emphasizing the hotel's suitability for those traveling with family. The facilities are designed with families in mind, making it a familiar and welcoming place to stay.
Krystal Urban Ciudad Juarez by US Consulate has established itself as a well-regarded destination with its classic four-star appeal. The hotel's utilities are known for their perfect functionality, ensuring a hassle-free stay. The food often receives high praise, consistently rated at five stars by guests. Amenities within the hotel are both clean and upscale, meeting the expectations for a four-star property. Staff are frequently described as very nice and helpful, contributing to a positive overall experience. However, some aspects have occasionally fallen short of four-star standards with a few guests noting issues with aspects such as bathtub functionality and some elements of the service. Despite these occasional shortcomings, the hotel remains a solid four-star choice for travelers seeking comfort and convenience in Ciudad Juarez.
Krystal Urban Ciudad Juarez by US Consulate receives generally positive feedback for its facilities and services tailored to business travelers. Reviewers frequently note the availability of a work area and a business center, which, despite having older computers, offers essential services for professional needs. Many highlight the overall business-friendly environment with amenities that meet the requirements of a professional trip. The staff's performance also positively impacts the experience, making the hotel a good option for those on business trips. The workspaces provided are well-regarded, contributing to a productive stay.
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Location
Breakfast
However, there are some consistent criticisms. Many guests were surprised to find that breakfast was not included in the room price, despite what they believed was indicated during booking. The lack of clarity around breakfast inclusion has led to some dissatisfaction with guests mentioning that they were charged extra unexpectedly. Some guests also find the breakfast a bit expensive.
On the positive side, the restaurant staff consistently receives praise for their excellent service and the overall food quality at the hotel, including lunch, garners favorable comments. Despite some reservations about the cost and inclusivity, the general sentiment is that the breakfast experience is enjoyable and satisfying.
Dinner
However, there are notable criticisms that potential guests should be aware of. Several reviews highlight the restaurant as being very expensive with some guests indicating that the food quality does not always justify the high prices. Complaints also point out that the restaurant service can sometimes be slow and mention a lack of heating in the dining area.
Overall, while the dining experience at Krystal Urban Ciudad Juarez does have its share of positive reviews, the high cost and occasional lapses in quality and service are worth considering.
Rooms
Despite these issues, many find the rooms satisfactory, especially in terms of their size and the comfort of the beds. Some guests have praised the quietness of the rooms, contributing to a restful environment. The staff receives positive comments for their friendliness and responsiveness, enhancing the overall experience. While the hotel may need to address some maintenance and cleanliness issues, the general consensus is that it provides a comfortable stay with good value for the price.
Beds
However, the feedback was not universally positive. A few guests pointed out that the mattresses felt old and uncomfortable, potentially detracting from their rest. Despite these occasional drawbacks, the overwhelming sentiment leans towards a positive experience in terms of bed comfort at this hotel.
Cleanliness
On the flip side, some guests have reported issues with specific cleanliness aspects, such as dirty sheets, unsatisfactory bathroom cleanliness and poorly maintained public areas, like hallways and the pool. These inconsistencies suggest that while many visitors are pleased with the level of cleanliness, there are occasional lapses that affect the overall impression. Despite these issues, the hotel's excellent location and attentive service often leave guests satisfied with their stay.
Staff
Wi-Fi
Gym
Pool
However, cleanliness is a recurring issue for many with several reviewers noting that the pool was dirty, murky and overloaded with chlorine. Maintenance seems to be an area requiring attention, as some visitors found the pool water cloudy and the pool area slippery. Despite these concerns, those who encountered clean conditions found the pool beautiful and enjoyable.
There are remarks on the pool being well-maintained occasionally and noted for its warmth, which adds to the guests' comfort. The pool's indoor and heated features remain consistent highlights for those seeking a cozy swim.
Overall, while the heated and indoor elements of the pool are a draw for many, the hotel seems to have inconsistency in pool maintenance that affects some guests' experiences.
Parking
Family
The hotel is noted for being particularly kid-friendly. The friendly and accommodating staff go out of their way to ensure that children are entertained and comfortable. With a variety of lunch options and easy navigability, moving around with children is hassle-free.
Overall, guests have shared positive experiences, emphasizing the hotel's suitability for those traveling with family. The facilities are designed with families in mind, making it a familiar and welcoming place to stay.
4 Star
Business
Yes, Krystal Urban Ciudad Juarez by US Consulate has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Krystal Urban Ciudad Juarez by US Consulate.
No, Krystal Urban Ciudad Juarez by US Consulate doesn't allow dogs.
Yes, parking facilities are available at Krystal Urban Ciudad Juarez by US Consulate.
Yes, Krystal Urban Ciudad Juarez by US Consulate has a gym.
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