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Summary of reviewsM Star Hotel Cleveland is celebrated for its prime location, nestled in the heart of town providing easy access to local attractions such as the charming town of Helen. Its central placement makes it convenient for guests to reach grocery stores, restaurants, and gas stations, while also offering a peaceful retreat despite its proximity to downtown. This strategic setting is favored by travelers, offering ease and convenience for exploring the area.
However, there are notable concerns regarding the hotel's cleanliness and maintenance. While some guests appreciated the daily maid service, many expressed discomfort due to issues like dirty bathrooms, stained sheets, and unpleasant odors. Structural issues have also been reported, adding to a feeling of neglect. The presence of insects in some rooms has made certain guests uncomfortable, indicating that housekeeping standards require significant improvement.
The hotel staff receives mixed reviews, with several guests praising the team for being helpful and friendly, especially those interactions with management and front desk personnel. However, there are inconsistencies, as some guests experienced unprofessional behavior and negative attitudes from specific staff members during check-in and other interactions.
When it comes to beds, feedback is mixed. Many find them comfortable and conducive to a good night's sleep, while others feel the mattresses are too hard and the pillows and sheets need updating. Although bed cleanliness is noted, the comfort level may vary, with a few guests dissatisfied with the mattress quality.
Overall, while M Star Hotel Cleveland benefits from an excellent location and friendly service from parts of its team, improvements in cleanliness, maintenance, and mattress quality would enhance the guest experience significantly.
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