Privilege
Coatzacoalcos
18.12826800,
-94.43704400
,
Entronque Carretera Villahermosa Km 5 S/n Col. Ampliacion Adolfo Lopz Mateos
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Summary of reviews'Privilege' garners mixed reviews across various categories with positive highlights that stand out prominently.
The location of 'Privilege' is notably praised for its proximity to key transit points like the Interoceanic Railway station and the ADO bus station, making it a practical choice for travelers reliant on public transport. Additionally, its location near a supermarket is convenient for daily needs. The hotel’s placement on a federal road is beneficial for those driving or working nearby, offering easy highway access. However, the hotel’s distance from the city center and dining options may not appeal to urban explorers or those looking for varied restaurant choices within walking reach. Despite this, the location is commonly described as good to very good for specific transit purposes.
Breakfast at 'Privilege' is lauded for being included in the room price, offering a simple yet delicious meal. Particularly appreciated is the personalized cooking of eggs with ham, chorizo and bacon, complemented by beans and tortillas. The breakfast service, available from 7 AM to 1 PM, ensures flexibility for guests. While mostly well-received, there was an occasional mention of the breakfast not meeting expectations and a minor issue with booking numbers. Nonetheless, the friendliness and attentiveness of the breakfast staff significantly elevate the experience.
Guest feedback on the rooms at 'Privilege' reveals some positive aspects such as spaciousness with large rooms and comfortable, sizable beds. Cleanliness is also highlighted, though it varies. Nonetheless, concerns like damaged accessories, poor lighting and bathroom issues such as peeling paint and lack of hot water detract from the overall room quality. Though some guests were delighted with their rooms, inconsistent maintenance and upkeep were noted.
Cleanliness across the hotel receives mixed reviews. While some guests commend certain clean areas and room tidiness, others highlight significant hygiene problems. Issues such as dirty and neglected bathrooms, loose toilet seats and stained mattresses indicate inconsistent cleanliness standards. The presence of heavy mosquitoes and a general sense of neglect further contributed to dissatisfaction among some guests.
Staff experiences at 'Privilege' are varied with pockets of excellent service countered by numerous negative reports. Some guests found the staff to be friendly, helpful and kind, particularly at the restaurant. However, many reviews mention unfriendly and rude behavior, especially from night shift staff and receptionists. Reports of unfulfilled promises and unhelpfulness were frequent, suggesting a need for improved consistency and overall customer service.
In summary, while 'Privilege' offers several commendable features, particularly in terms of location convenience and breakfast service, it struggles with consistency in cleanliness, room maintenance and staff friendliness. Guests' experiences appear to be significantly influenced by individual interactions and room conditions.
Categories
The location of 'Privilege' is notably praised for its proximity to key transit points like the Interoceanic Railway station and the ADO bus station, making it a practical choice for travelers reliant on public transport. Additionally, its location near a supermarket is convenient for daily needs. The hotel’s placement on a federal road is beneficial for those driving or working nearby, offering easy highway access. However, the hotel’s distance from the city center and dining options may not appeal to urban explorers or those looking for varied restaurant choices within walking reach. Despite this, the location is commonly described as good to very good for specific transit purposes.
Breakfast at 'Privilege' is lauded for being included in the room price, offering a simple yet delicious meal. Particularly appreciated is the personalized cooking of eggs with ham, chorizo and bacon, complemented by beans and tortillas. The breakfast service, available from 7 AM to 1 PM, ensures flexibility for guests. While mostly well-received, there was an occasional mention of the breakfast not meeting expectations and a minor issue with booking numbers. Nonetheless, the friendliness and attentiveness of the breakfast staff significantly elevate the experience.
Guest feedback on the rooms at 'Privilege' reveals some positive aspects such as spaciousness with large rooms and comfortable, sizable beds. Cleanliness is also highlighted, though it varies. Nonetheless, concerns like damaged accessories, poor lighting and bathroom issues such as peeling paint and lack of hot water detract from the overall room quality. Though some guests were delighted with their rooms, inconsistent maintenance and upkeep were noted.
Cleanliness across the hotel receives mixed reviews. While some guests commend certain clean areas and room tidiness, others highlight significant hygiene problems. Issues such as dirty and neglected bathrooms, loose toilet seats and stained mattresses indicate inconsistent cleanliness standards. The presence of heavy mosquitoes and a general sense of neglect further contributed to dissatisfaction among some guests.
Staff experiences at 'Privilege' are varied with pockets of excellent service countered by numerous negative reports. Some guests found the staff to be friendly, helpful and kind, particularly at the restaurant. However, many reviews mention unfriendly and rude behavior, especially from night shift staff and receptionists. Reports of unfulfilled promises and unhelpfulness were frequent, suggesting a need for improved consistency and overall customer service.
In summary, while 'Privilege' offers several commendable features, particularly in terms of location convenience and breakfast service, it struggles with consistency in cleanliness, room maintenance and staff friendliness. Guests' experiences appear to be significantly influenced by individual interactions and room conditions.
Family Friendly Hotel
Business Hotel
Hotel with Parking
Guest Reviews
'Privilege' enjoys a mixed reception when it comes to its location. On the plus side, it is highly praised for being very close to the Interoceanic Railway station and the ADO bus station, making it a convenient choice for those relying on public transport. It is also well-positioned near a supermarket, providing easy access to daily necessities. The hotel's placement on a federal road is noted as optimal for transit, making it straightforward to join highways and get around, which is particularly beneficial for those traveling by car or working nearby.
However, there are some downsides to the location. The hotel is described as being far from the city center and distant from dining options, suggesting that it might not be ideal for those wanting to explore urban attractions or enjoy a variety of restaurants within walking distance. Furthermore, the location can be challenging to reach without a car, which might pose an inconvenience for some guests. Despite these minor issues, many guests still describe the location as good to very good, highlighting its accessibility and convenience for specific transit needs.
Guests have shared positive experiences regarding the breakfast at the Privilege hotel, highlighting its inclusion in the room price as a notable perk. The breakfast, although described as simple by some, is generally considered good with particular praise for its delicious nature. One standout feature is the personalized cooking, where staff prepare eggs with options like ham, chorizo and bacon, complemented by beans and tortillas. The breakfast service also impresses with its extended hours, available from 7 AM to 1 PM, ensuring flexibility for guests. Though mostly praised, there is a mention of the breakfast being subpar on one occasion and a slight oversight in accounting for the exact number of people when booking. However, the attention and friendliness of the breakfast staff greatly enhance the overall experience.
The rooms at Privilege blend varying characteristics as gathered from guest experiences. Many guests appreciated the spaciousness of the rooms, noting that they were large and very spacious. The beds garnered positive remarks, being described as huge with comfortable mattresses and pillows. Cleanliness in the rooms was highlighted positively by several guests, although there were some discrepancies in this regard.
However, some reviews raised concerns about the conditions of the rooms, mentioning issues such as damaged accessories, a broken lock, poor lighting and an unpleasant smell. Additionally, the state of the bathrooms was less than ideal for some with complaints of peeling paint, small size and lack of hot water.
While some guests were pleased with the overall niceness of the rooms, discrepancies in room quality and maintenance were evident.
The reviews of 'Privilege' indicate mixed experiences regarding the cleanliness of the hotel. On the positive side, there are mentions of certain areas being very clean and some guests noted that their rooms were clean with everything in proper order. Additionally, the lady serving food was particularly commended for maintaining cleanliness.
However, there were numerous negative remarks that cannot be overlooked. Issues such as dirty and neglected bathrooms with specific mentions of used shampoo sachets, soaps and shampoo bottles being left on the floor, were repeatedly pointed out. The toilet seat reportedly being loose contributed to the overall discomfort. Other common complaints included dirty restroom walls, sinks and instances of hair found in the bed pillows. One particularly disturbing review mentioned sheets and mattresses stained with blood.
Problems extended beyond cleanliness with reports of broken room doors and an overall feeling of neglect. The presence of heavy mosquitoes in some rooms added to the dissatisfaction of some guests. Despite the positive aspects noted, the negative comments suggest that consistent cleanliness might be an issue at 'Privilege'.
Reviews of the staff at Privilege Hotel reveal a mixed bag of experiences. On the positive side, there are mentions of excellent and helpful service with some staff members being described as very friendly, kind and nice. For example, the lady at the restaurant and a staff member preparing food were noted for their friendly demeanor. Some guests felt that the staff's attitude was great and efforts made to keep room reservations were appreciated.
However, a significant number of reviews point to less favorable experiences. Many guests found the staff to be unfriendly and excessively rude, especially the night shift staff and the receptionists. Issues such as unfulfilled promises, rudeness and unhelpfulness at the reception were recurring complaints with some guests specifically upset by the lack of familiarity with particular systems and mixed signals about checkout times. The general consensus is that while there are pockets of excellent service, the overall consistency and friendliness across the staff need substantial improvement.
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Location
However, there are some downsides to the location. The hotel is described as being far from the city center and distant from dining options, suggesting that it might not be ideal for those wanting to explore urban attractions or enjoy a variety of restaurants within walking distance. Furthermore, the location can be challenging to reach without a car, which might pose an inconvenience for some guests. Despite these minor issues, many guests still describe the location as good to very good, highlighting its accessibility and convenience for specific transit needs.
Breakfast
Rooms
However, some reviews raised concerns about the conditions of the rooms, mentioning issues such as damaged accessories, a broken lock, poor lighting and an unpleasant smell. Additionally, the state of the bathrooms was less than ideal for some with complaints of peeling paint, small size and lack of hot water.
While some guests were pleased with the overall niceness of the rooms, discrepancies in room quality and maintenance were evident.
Cleanliness
However, there were numerous negative remarks that cannot be overlooked. Issues such as dirty and neglected bathrooms with specific mentions of used shampoo sachets, soaps and shampoo bottles being left on the floor, were repeatedly pointed out. The toilet seat reportedly being loose contributed to the overall discomfort. Other common complaints included dirty restroom walls, sinks and instances of hair found in the bed pillows. One particularly disturbing review mentioned sheets and mattresses stained with blood.
Problems extended beyond cleanliness with reports of broken room doors and an overall feeling of neglect. The presence of heavy mosquitoes in some rooms added to the dissatisfaction of some guests. Despite the positive aspects noted, the negative comments suggest that consistent cleanliness might be an issue at 'Privilege'.
Staff
However, a significant number of reviews point to less favorable experiences. Many guests found the staff to be unfriendly and excessively rude, especially the night shift staff and the receptionists. Issues such as unfulfilled promises, rudeness and unhelpfulness at the reception were recurring complaints with some guests specifically upset by the lack of familiarity with particular systems and mixed signals about checkout times. The general consensus is that while there are pockets of excellent service, the overall consistency and friendliness across the staff need substantial improvement.
No, Privilege doesn't have any pool.
No, a spa isn't available at Privilege.
No, Privilege doesn't allow dogs.
Yes, parking facilities are available at Privilege.
No, Privilege doesn't have a gym.
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