Set in picturesque surroundings with expansive gardens, Burnbank is a serene retreat near the heart of Berwick. Guests laud its old-world charm, historical character dating back to 1854 and tranquil atmosphere, enriched by beautiful, well-maintained gardens. The location is convenient, close to Berwick town centre and key attractions like St John of God Hospital and Puffing Billy, making it an ideal spot for a quiet escape.
Accommodations at Burnbank blend historic allure with modern comfort. The rooms are spacious, well-furnished and meticulously clean, featuring luxurious bathrooms and cozy beds. The self-contained rooms with private entrances add to the privacy and convenience, particularly appreciated for late-night returns. The presence of a spa room receives particular accolades and the overall attention to detail in amenities and décor enhances the guest experience. While some guests mentioned minor issues like occasional noise and slightly crowded furniture, overall satisfaction remains high.
The breakfast offerings have mixed reviews. Many guests enjoyed the varied and plentiful continental breakfast, served in a charming setting with old-fashioned plates and a beautiful ambiance. However, some found the offerings too basic or the self-serve setup a bit confusing. Suggestions for enhancing the quality and organization of breakfast were noted.
Burnbank's cleanliness is frequently praised with spotlessly clean rooms and well-maintained common areas contributing to a restful stay. Minor suggestions for improvement, such as occasional dust and clutter, were mentioned but did not detract significantly from the overall positive sentiment.
The staff at Burnbank are exceptional, known for their friendly, helpful and accommodating nature. Owned by Barb and Damian, the establishment ensures a welcoming environment with personalized attention making guests feel valued and comfortable. The resident fur baby, Casper, adds to the charm and warmth of the place.
The pool area is another highlight, described as lovely, clean and inviting, set in a picturesque environment that adds to the overall charm. Despite minor issues like the lack of heating and an occasional cleaning oversight, the pool remains a favorite feature for many guests.
The beds at Burnbank are consistently praised for their exceptional comfort, significantly enhancing the overall sleeping experience. While there are rare mentions of old mattresses or less satisfactory beds, the general sentiment is overwhelmingly positive.
Burnbank is also notable for its dog-friendly environment. The beautiful gardens provide ample space for pets to explore and the resident dog, Casper, enhances the welcoming atmosphere. Thoughtful touches like water bowls during housekeeping reflect Burnbank's commitment to being a pet-friendly destination.
Overall, Burnbank offers a memorable stay with its combination of historical elegance, modern comfort, excellent hospitality and a serene environment, making it ideal for both humans and their four-legged companions.
Panorama Retreat & Resort, nestled in the heart of the Dandenong Ranges, is celebrated for its serene and stunning location, making it a tranquil haven for nature lovers. Guests appreciate the breathtaking views and easy access to hiking trails while enjoying the peaceful atmosphere and clean, comfortable accommodations set amidst lovely gardens and forest vistas. The resort offers great value for money, successfully attracting travelers seeking both short getaways and extended stays.
The staff's exceptional service consistently shines through, with guests frequently highlighting their warm and accommodating demeanor. From check-in to resolving issues, the staff ensure visitors feel welcomed and valued, contributing significantly to the resort's charm. The pristine cleanliness of the rooms and facilities further enhances the guest experience, as the resort maintains a spotless presentation with thoughtful touches like stocked teas and coffees.
While breakfast and dinner options are limited onsite, guests appreciate the variety available during breakfast, despite some feedback suggesting room for improvement. The dinner service is not operational on certain occasions, prompting guests to venture out for meals, yet the peaceful surroundings remain a key attraction.
Rooms offer a blend of comfort and affordability, with many guests enjoying the clean and cozy atmosphere. Although some concerns regarding room size and dated decor are noted, the resort provides good value with clean rooms, comfortable beds, and lovely garden or forest views. Despite mixed reviews on Wi-Fi connectivity and pool maintenance, certain guests find satisfaction in these amenities.
Overall, Panorama Retreat & Resort stands out as a delightful choice for adventurers seeking stunning views and tranquil surroundings, coupled with exceptional staff service and cleanliness.