CityClass Hotel Alter Markt

Cologne 50.93904400, 6.95981700 , Alter Markt 55 (Show on Map)
8.5
Very Good


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Summary of reviewsCityClass Hotel Alter Markt in Cologne receives a plethora of positive feedback, making it a highly recommended option for travelers. The hotel's prime location in the heart of the Old Town garners significant praise from guests who appreciate its proximity to major attractions like the Cologne Cathedral, the Rhine riverbank, museums and an abundance of shops, bars and restaurants. Despite being centrally located, the hotel maintains a quiet and peaceful atmosphere, providing a restful stay even amidst the city's hustle and bustle. The hotel's positioning is particularly advantageous during the festive season, being neighboring several Christmas markets, which adds to its charm.

The breakfast experience at CityClass Hotel Alter Markt is another highlight with guests lauding the extensive and diverse buffet offerings. The breakfast features a wide range of options including fresh fruits, breads, cold cuts, cheeses and hot dishes, all noted for their high quality and fresh ingredients. The friendly and prompt service by the breakfast staff further enhances the experience, making it a standout feature of the stay.

Cleanliness is a consistently applauded aspect of the hotel with guests frequently noting the spotless rooms and common areas. The housekeeping staff's thoroughness and the hotel's modern design contribute to a tidy and inviting atmosphere. Room reviews describe the accommodations as well-organized and functional, often boasting modern furnishings, practical amenities and beautiful views of the cathedral. Despite some variability in room sizes, the overall cleanliness and comfort are highly appreciated. The beds, in particular, receive commendations for their exceptional comfort, a significant factor for a good night's sleep.

The hotel staff are another exceptional aspect, providing a high level of service characterized by friendliness, professionalism and attentiveness. Guests consistently praise the welcoming and accommodating nature of the reception team and the breakfast staff, emphasizing their role in creating a comfortable and inviting atmosphere.

The free Wi-Fi at the hotel generally receives positive feedback for its reliability and speed, an essential amenity for both leisure and business travelers. Although there are occasional mentions of connectivity issues, these are typically resolved swiftly, ensuring a stable experience.

For those interested in nightlife, the hotel's location on the bustling Alter Markt offers easy access to a vibrant array of bars, pubs, cafes and restaurants. This makes CityClass Hotel Alter Markt an excellent choice for guests wanting to immerse themselves in Cologne’s energetic social scene, albeit with some noise levels at night due to its central setting.

While CityClass Hotel Alter Markt excels in many areas, some guests feel that it falls short of the full four-star experience due to the absence of certain amenities like coffee and tea facilities, slippers and bathrobes. Nevertheless, the hotel’s cleanliness, excellent service and prime location make it a reliable choice for travelers looking to explore Cologne. For business travelers, the hotel provides a practical and efficient setup with effective Wi-Fi and helpful staff, fulfilling essential needs for a business trip.

In conclusion, CityClass Hotel Alter Markt offers a harmonious blend of superb location, cleanliness, comfort and friendly service, making it a highly recommended accommodation for those visiting Cologne.
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Hotel near Nightlife Spots
Located in the heart of the Old Town, this hotel is surrounded by traditional brewhouses and various nightlife options. The Alter Markt area is known for its lively atmosphere, especially in the evenings.

Hotel with Parking
This hotel provides parking facilities. It's located in the Old Town, offering a charming atmosphere and easy access to attractions.

Boutique-style Hotel

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Dog Friendly Hotel

Romantic Hotel

Business Hotel

4-Star Hotel

Room Types
Comfort Single Room Modern furnished room with Wi-Fi, a flat-screen TV, a minibar, a desk and private bath room.

Comfort Double Room Modern furnished room with Wi-Fi, a flat-screen TV, a minibar, a desk and private bath room.

Comfort Twin Room Modern furnished room with Wi-Fi, a flat-screen TV, a minibar, a desk and private bath room.

Superior Single Room The single room features a private bathroom equipped with a shower and a hairdryer. The air-conditioned single room provides a flat-screen TV with cable channels, soundproof walls, a minibar and a safe deposit box. The unit offers 1 bed.

Superior Double Room The double room features a private bathroom equipped with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar and a safe deposit box. The unit offers 1 bed.

Superior Twin Room The twin room includes a private bathroom fitted with a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a minibar and a safe deposit box. The unit has 2 beds.

Junior Suite The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers soundproof walls, a minibar, a coffee machine, a safe deposit box and a flat-screen TV with cable channels. The unit offers 2 beds.

Guest Reviews
8.5
Very Good
Location
CityClass Hotel Alter Markt boasts a prime location in the heart of Cologne, making it an ideal choice for travelers looking to explore the city's main attractions on foot. Situated in the Old Town, the hotel is just steps away from the Cologne Cathedral, the Rhine riverbank and a variety of museums, shops, bars and restaurants. Guests consistently praise the hotel's superb location, highlighting its proximity to the central train station and key cultural sites.

Despite being in the thick of the bustling city center, many reviewers note that the hotel maintains a quiet and peaceful atmosphere, allowing for a restful stay. The Old Market square, where the hotel is located, is a lively area with plenty of eateries and shopping opportunities right at the doorstep, making it convenient for guests to indulge in local food and experiences.

Moreover, the hotel's central setting is particularly favorable for those visiting during the festive season, as it is right next to several Christmas markets, providing an enchanting holiday atmosphere. This central positioning means that everything is within walking distance, reducing the need for public transportation.

The combination of a strategic, central location with clean and comfortable accommodations makes CityClass Hotel Alter Markt a valuable base for both short city breaks and longer leisure trips in Cologne.

Breakfast
The breakfast experience at CityClass Hotel Alter Markt consistently impresses guests with its extensive and diverse buffet offerings. Many reviewers highlight the breakfast as very good, delicious and abundant, noting the wide range of options available that cater to various tastes, including fresh fruits, a variety of breads and rolls, cold cuts, cheeses and hot dishes. The coffee and drinks service, particularly with requests being promptly fulfilled by very friendly staff, enhance the morning meal.

Guests appreciate the high quality and fresh ingredients used in the breakfast, often mentioning the rich and balanced nature of the buffet. The presence of local specialties and the availability of freshly squeezed juices and fluffy pancakes add a touch of local flair and gourmet appeal. The breakfast is also praised for its generous hours and well-organized presentation with food constantly being replenished to ensure freshness and availability.

The breakfast area itself offers a pleasant dining environment, sometimes with the option to sit on the terrace and enjoy views of the nearby Cologne Cathedral. The atmosphere is described as beautiful and quiet, making for a relaxing start to the day. Staff friendliness and the prompt service further contribute to the positive experience.

While a few reviewers noted minor issues such as the high breakfast cost or small dining space, the majority found the breakfast offerings sufficient to accommodate all dietary requirements and preferences. Overall, guests consistently rate the breakfast at CityClass Hotel Alter Markt as a highlight of their stay, emphasizing its ample variety, quality and enjoyable ambiance.

Rooms
CityClass Hotel Alter Markt offers a mixed experience when it comes to room sizes and accommodations, but several strong points stand out. Cleanliness is consistently praised; guests frequently commend the rooms for being spotless and well-maintained. The views from some rooms, especially those overlooking the cathedral, are a highlight and add a special touch to the stay.

Room sizes vary significantly with many guests noting that some rooms are very small, particularly the single and standard double rooms. Despite the compact dimensions, the rooms are described as well-organized and functional, often with modern furnishings and practical amenities. Larger rooms, such as those in the Dom Suite, receive high marks for spaciousness and comfort.

Comfort levels are well-regarded with many guests appreciating the comfortable beds and bedding. Practicalities like noise insulation and air conditioning are effective, though a few reviews mention issues with room temperature control, sometimes being too warm or too cold.

Facilities such as walk-in showers and modern bathrooms generally receive positive feedback, though there are occasional mentions of outdated furnishings or minor maintenance issues. Some rooms are equipped with additional conveniences like fridges and coffee facilities, which are appreciated by travelers.

The central location of the hotel is a significant advantage, providing easy access to nearby attractions and nightlife while maintaining a quiet atmosphere thanks to well-insulated windows.

In summary, CityClass Hotel Alter Markt delivers on cleanliness, comfort and location, although room size may be a concern for some guests. The hotel’s modern, well-equipped rooms and beautiful views can make for a pleasant stay, provided that guests manage expectations regarding room dimensions.

Beds
CityClass Hotel Alter Markt stands out prominently for its exceptionally comfortable beds, frequently highlighted by guests as one of the hotel's best assets. Many reviewers praised the beds for their comfort, mentioning descriptors such as "comfy," "super comfortable," and "perfect for sleeping." Bedding quality also received positive feedback with several guests noting "great bedding" and "first-rate pillows and comforter."

The comfort level of the mattresses varied, though with most guests finding them comfortably firm, while a few others felt they were either a bit too hard or too soft for their liking. Despite these differences in personal preference, the majority of reviews underscore the overall comfort and quality of sleep provided.

However, there were some areas for improvement noted by guests. Pillows were a point of contention with some finding them uncomfortable, too thin or too soft and a few found the beds too hard for their taste. Additionally, one or two guests had minor issues such as squeaky beds or the bed's roominess, but these were less common.

Overall, if looking for a centrally located hotel with a high likelihood of a good night's sleep, CityClass Hotel Alter Markt seems to be a reliable choice.

Cleanliness
CityClass Hotel Alter Markt consistently receives high praise for its exceptional cleanliness. Many guests highlight that the rooms and common areas are meticulously maintained, creating a pristine and inviting atmosphere. The hotel’s modern design and well-kept facilities add to the overall positive experience.

Bathrooms and rooms are frequently noted for being spotless with housekeeping staff earning compliments for their thoroughness and attention to detail. Guests find the hotel not only clean but also cozy and comfortable, ensuring a pleasant stay. Despite some occasional mentions of minor issues like worn-out towels or small room sizes, the general consensus is that CityClass Hotel Alter Markt sets a high standard for cleanliness and maintenance, making it a reliable choice for travelers seeking a tidy and well-maintained accommodation.

Staff
CityClass Hotel Alter Markt boasts an exceptional level of service thanks to its friendly, professional and attentive staff. Guests consistently highlight the welcoming and accommodating nature of the reception team, noting their competence and willingness to assist. From the quick check-in/check-out procedures to the helpful tips for nearby attractions, the front desk staff particularly stands out.

The hotel staff's proficiency in languages such as English and French adds to the convenience of international guests. In addition, the breakfast staff receives high praise for their friendliness and efficiency, contributing to a positive start to the day for many guests.

The overall demeanor of the hotel's employees is described as very kind, courteous and engaged. Several guests were pleased with the staff's ability to provide a comfortable and inviting atmosphere. From personalized assistance to professional service, the staff's dedication to guest satisfaction is evident. Even when minor issues arose, the very accommodating and super nice staff ensured resolutions were handled smoothly, enhancing the overall guest experience.

In summary, the staff at CityClass Hotel Alter Markt are a prime example of hospitality excellence, known for their friendly, professional and incredibly helpful service.

Wi-Fi
The Wi-Fi experience at CityClass Hotel Alter Markt varies with many guests praising it for its reliability and speed. Numerous reviews commend the Wi-Fi, noting it as "excellent," "strong," "good," and "stable." Guests also appreciate its free availability, highlighting it as effective and uninterrupted. There are mentions of the Wi-Fi working very well, even being described as superfast in some instances. On the other hand, a few guests report issues, citing poor availability, unreliability or total absence of Wi-Fi. Problems with connectivity were generally resolved upon request, leading to a more stable experience. Although some guests experienced initial problems or found certain limitations, the Wi-Fi generally receives positive feedback for its strength and stability.

Nightlife
Nestled in the bustling heart of Cologne, CityClass Hotel Alter Markt is a prime destination for night owls and party enthusiasts. Its unbeatable location on the Alter Markt places guests within mere steps of a vibrant nightlife scene, featuring countless bars, pubs, cafes and restaurants. This area, known for its high energy and lively atmosphere, offers plenty of eateries and drinking spots, making it an excellent base for exploring local nightlife.

Guests can enjoy the convenience of having everything within walking distance, including the cathedral, the Rhine and the central rail station, which is just a 10-minute walk away. The hotel's surroundings are perfect for those looking to immerse themselves in the city's bustling old town, providing access to new and adventurous bars, local Irish pubs and the hub of Cologne's pub culture.

However, the central location does come with a downside. The noise levels at night can be high, especially for rooms facing the square, where partygoers and street noise can persist until late hours. Some guests have noted issues with sound insulation with noises from neighboring rooms and the surrounding nightlife occasionally disturbing sleep. While opening windows to cool down the rooms can introduce more noise from the outside, particularly from the cathedral bell marking the hours.

Despite these noise concerns, CityClass Hotel Alter Markt remains an excellent choice for those wanting to be in the thick of Cologne’s nightlife, offering an experience right in the middle of all the action. For travelers ready to explore Cologne’s vibrant night scene, this hotel provides a fantastic central location with prime proximity to the city’s energetic and diverse offerings.

4 Star
CityClass Hotel Alter Markt in Cologne presents itself as a modern and attractively furnished establishment, offering clean and spacious rooms. Guests appreciate the hotel's excellent value for money, highlighting the beautifully presented breakfast with a wide selection and the peaceful atmosphere at night. The reception and check-in process receive high praise, matching the four-star expectations in terms of service quality.

However, when it comes to amenities and attention to detail, the hotel seems to fall short of the four-star mark. The absence of typical four-star items like coffee and tea facilities, slippers and bathrobes is noted, as is the lack of blackout curtains and high-quality amenities. Guests feel that the level of comfort and the lobby's suitability do not align with a four-star rating. Some also mentioned that the service can feel somewhat impersonal.

Despite these shortcomings, the super suites and the general cleanliness make the stay pleasant. Overall, while the hotel excels in certain areas, it seems to miss the mark in meeting the full range of four-star expectations.

Business
CityClass Hotel Alter Markt has established itself as a practical choice for business travelers due to its efficient and professional setup, offering good value for money. The hotel's convenient location is ideal for business trips, providing easy access to the needed venues and connections within the city. Guests have appreciated the functional and well-thought-out rooms, which are equipped with effective Wi-Fi and basic amenities that support business needs.

The staff are noted to be helpful, ensuring that business visitors have a smooth experience, although some have found the service to be somewhat impersonal. The hotel offers useful features such as parking and secured corridors that are accessible only with a room card.

For those attending conferences or meetings, the hotel proves to be a practical option with everything well-suited for work purposes. The tasty breakfast, featuring coffee, adds a pleasant touch to the start of a busy day. However, it is worth noting that the elevator technology may need updating to adapt to current health and safety standards. Overall, CityClass Hotel Alter Markt stands out as a reliable choice for business travelers seeking a straightforward and convenient stay.

Accessible
CityClass Hotel Alter Markt emerges as a commendable choice for guests with disabilities, highlighting various accessible features and a convenient central location. The hotel offers spacious rooms with notably massive bathrooms equipped with great facilities, catering well to guests with mobility issues. The wheelchair-accessible rooms are perfectly suitable for those in need.

The location is particularly praised for its accessibility, being within easy walking distance from the main train station and major attractions like the cathedral. This central yet quiet location proves to be a significant advantage for travelers aiming to explore the city with ease. The proximity to public transportation and main points like the train station makes it a practical choice for various guests.

Despite the accessibility high points, some areas like the elevator operation and room lighting may need improvement. Additionally, the hotel lacks some amenities, such as toiletries in the shower and sufficient storage for clothes. However, the accommodating staff and a notably professional reception enhance the overall experience, ensuring a welcoming environment for all guests.

Honeymoon
CityClass Hotel Alter Markt offers an ideal setting for a memorable honeymoon. Guests have praised the establishment for providing perfect honeymoon days, highlighting the super clean and modernly furnished rooms which are both comfortable and aesthetically pleasing. The helpful staff also received accolades for their friendliness and willingness to assist, ensuring a pleasant and relaxing stay. Despite the lack of specific honeymoon packages or amenities mentioned in reviews, the overall experience at the hotel is described as perfect, suggesting the hotel is well-suited for newlyweds looking for a delightful and worry-free retreat.

Boutique-Style
CityClass Hotel Alter Markt garners praise for its very clean rooms and well-maintained boutique charm. The stylish, modern design of the hotel and its beautiful ambiance capture the unique essence of a boutique establishment. Guests find the location to be great, adding to the appeal of this small yet exceptional hotel. Some of the rooms offer a view of the cathedral, providing an extra touch of elegance to the overall experience. The superior double rooms maintain the high standard expected in a boutique hotel, ensuring a memorable stay.

Romantic
CityClass Hotel Alter Markt offers a delightful romantic escape, particularly highlighted by its Dom Suite, which provides a stunning view of the cathedral. The location is truly superb, creating a picturesque setting for couples. Guests have praised the fantastic and diverse breakfast options, including special types of yogurt, adding an extra touch to their stay. Despite some comments about the bed being small and somewhat tight for two, couples have generally felt very comfortable and appreciated the welcoming ambiance. Overall, it's an excellent choice for a romantic getaway with a small yet charming atmosphere.

Dog Friendly
The CityClass Hotel Alter Markt is notably accommodating for guests traveling with their canine companions. Dogs are not merely tolerated but welcomed, reflecting the hotel's pet-friendly ethos evident in its policies and amenities. Dogs can freely accompany their owners during breakfast, enhancing the overall experience for pet owners. The hotel provides well-organized pet accommodations, including dog bowls and leashes, ensuring guests have all they need for their furry friends. Although an additional fee of 15€ is charged for dogs, many guests find the facilities and services justify this cost. The staff are exceptionally cooperative when it comes to handling dogs, contributing to a comfortable and enjoyable stay for both pets and their owners. Overall, CityClass Hotel Alter Markt successfully creates a hospitable environment for dogs, making it an excellent choice for travelers with pets.


No, CityClass Hotel Alter Markt doesn't have any pool.

No, a spa isn't available at CityClass Hotel Alter Markt.

Yes, CityClass Hotel Alter Markt welcomes dogs.

Yes, parking facilities are available at CityClass Hotel Alter Markt.

No, CityClass Hotel Alter Markt doesn't have a gym.

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