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Summary of reviewsMauritius Komfort Hotel in der Altstadt generally receives positive reviews, making it a favored accommodation choice for visitors to Cologne. The hotel is particularly lauded for its central location in the heart of Cologne's old town, which provides convenient access to major attractions such as the Cologne Cathedral, the Rhine River and the Chocolate Museum. Guests appreciate the proximity to bustling shopping streets, vibrant public transport hubs and an array of restaurants and bars. This stellar location makes the hotel an excellent base for both leisure and business travelers, especially during the festive Christmas market season.
The hotel's breakfast experience receives high praise for its delicious and varied options, catering to different dietary needs, including vegan and gluten-free choices. The extensive breakfast buffet, featuring items like fresh bread, scrambled eggs and yogurt, is often highlighted with the friendly staff ensuring a pleasant dining experience.
Guests frequently commend the spaciousness, modernity and cleanliness of the rooms with particular appreciation for the large family rooms and well-equipped suites. The staff at the hotel are noted for their friendliness and accommodating nature, contributing to a welcoming atmosphere that enhances the overall guest experience.
For families, the hotel offers spacious accommodations that cater to larger groups with amenities such as multiple bathrooms in family rooms, making the stay comfortable and convenient. The central location also adds to its appeal for families, facilitating easy exploration of city center attractions.
While the hotel excels in many areas, there are some recurring criticisms. During the warmer months, the lack of air conditioning can make rooms uncomfortably warm. Noise from busy streets sometimes affects the tranquility of the stay and cleanliness issues, such as dusty rooms or occasional room odors, have been reported. The Wi-Fi service receives mixed reviews with some guests experiencing unstable connections and limitations on device usage.
Parking is available but often criticized for its high cost and limited, tight spaces, which may not accommodate larger vehicles easily. Despite these issues, the overall impression remains positive with many guests enjoying their stay and considering the hotel a good value for its prime location and friendly service. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
3-Star Hotel
Room Types
Single RoomFeatures a flat-screen TV and a private bathroom with shower.
Twin RoomFeatures a flat-screen TV and a private bathroom with shower.
Triple RoomFeatures a flat-screen TV and a private bathroom with shower.
Family RoomThe spacious family room features a minibar, a seating area, as well as a private bathroom boasting a bath and a shower. The unit has 3 beds.
Double RoomFeatures a flat-screen TV and a private bathroom with shower.
Guest Reviews
7.7
Good
Location
Mauritius Komfort Hotel in der Altstadt enjoys an enviable location right in the heart of Cologne’s old town, making it the perfect base for exploring the city. Guests frequently highlight its proximity to major attractions such as the Cologne Cathedral, the Rhine River and the Chocolate Museum, which are all within walking distance. The hotel's central setting at Heumarkt offers easy access to public transport, bustling shopping streets and numerous restaurants and bars, enhancing its appeal for both leisure and business travelers.
The convenience of having the city's vibrant Christmas markets close by is another major plus, especially during the festive season. The combination of a quiet environment within a lively neighborhood adds to the hotel's charm, providing a peaceful retreat despite being near the main road and tram lines.
Guests also appreciate the spacious and modern rooms, which are both clean and comfortable. Staff members receive consistent praise for their friendliness and accommodating nature, contributing positively to the overall experience. The excellent price-to-value ratio and additional facilities such as a generous breakfast buffet and reliable Wi-Fi further solidify the hotel's reputation as a great choice for a city trip.
Breakfast
Located in the heart of the old town, Mauritius Komfort Hotel in der Altstadt offers a breakfast experience that consistently garners high praise from its guests. Many reviewers were delighted with the breakfast, describing it as delicious, rich and offering a large selection that catered to various tastes and dietary needs, including vegan and gluten-free options. The breakfast buffet was frequently noted for its extensive and varied offerings, ensuring that everyone could find something to enjoy. Items such as fresh bread, scrambled eggs, yogurt and fresh fruit were commonly mentioned, providing a balanced start to the day.
Additionally, some guests highlighted standout features like the inclusion of salmon and the provision of cotton pads and other small amenities in the bathroom. The breakfast hours, which extend until 10:30 AM, add convenience for guests looking to have a leisurely meal before starting their day. The friendly and accommodating staff further enhance the breakfast experience with particular attention given to refilling items and ensuring that nothing was missing.
However, a few reviews noted areas for improvement, such as the freshness of some items and a desire for more fresh vegetables and fruits. Complaints also arose about the breakfast being somewhat expensive for the quality offered with prices mentioned as being up to 15 euros. Despite these minor criticisms, the general consensus is that the breakfast is more than adequate and often exceeds expectations, making it a highlight of the stay at Mauritius Komfort Hotel in der Altstadt.
Rooms
Based on the reviews of 'Mauritius Komfort Hotel in der Altstadt,' guests commonly highlight the cleanliness, modern furnishing and spaciousness of the rooms. Many rooms are described as very clean, comfortable and well-equipped with modern amenities, including well-maintained bathrooms and good showers. The spacious family rooms, large apartments and well-furnished suites are particularly appreciated. The hotel's location is also a positive aspect with some rooms offering views of the courtyard and large windows.
However, some rooms face noise issues, especially those overlooking busy streets. There are recurring mentions of the rooms being too warm during summer due to the lack of air conditioning, making them uncomfortable. Some guests noted issues with room size, describing certain rooms as small or cramped. Additionally, there were occasional complaints about room odors, insufficient lighting and improper cleanliness, such as dusty rooms or unchanged bed linens.
Overall, while the hotel is praised for its cleanliness, spaciousness and modern styling, improvements in temperature control, noise insulation and consistent housekeeping could further enhance the guest experience.
Beds
Guest feedback on the beds at Mauritius Komfort Hotel in der Altstadt reveals a mixed experience with a range of perceptions. The positive comments highlight that many guests found the beds to be very comfortable with several mentioning the beds were good, spacious, clean and of good quality. There was an appreciation for the large and cozy mattresses and there were even remarks about children's beds being specially arranged with care by the cleaning staff.
However, a significant number of reviews pointed out issues with bed comfort and quality. Some guests described the beds as too hard, too soft or even saggy and lumpy. In a few instances, the mattress was singled out as either too firm or very soft with some mentioning that the slatted frame had collapsed. Problems with the pillows were also frequent, being labeled as uncomfortable, hard or narrow. In some cases, bedding and mattresses were deemed old and worn out and guests noted the combination of two single beds instead of a proper double bed as problematic.
In summary, while many found the beds comfortable and large, consistency in bed quality and comfort appeared to be an issue with comments about both extremely positive experiences and notable discomfort.
Cleanliness
The Mauritius Komfort Hotel in der Altstadt garners mixed reviews regarding its cleanliness. Many guests praised the hotel for being super clean with rooms described as very clean, comfortable, modern and well-maintained. The hotel benefits from a clean and spacious environment and its central location makes it convenient for city visits. Some rooms were noted to be large and beautifully furnished, adding to the overall impression of cleanliness and comfort.
However, several reviews highlighted areas needing improvement. Some guests reported dust in rooms, including under beds and in bathrooms and instances of poor cleanliness such as dusty bathrooms, stains on bed sheets and unpleasant odors from drains. Specific complaints included hairs from previous guests, cobwebs on windows and remnants from former occupants such as socks and an opened bottle of water.
The cleanliness in some areas fell short, leaving some rooms with unattended dust and residues. While many guests found the hotel to be clean and recommended it, the recurring issues suggest that there is room for improvement in maintaining consistency in housekeeping standards.
Staff
Guest reviews for Mauritius Komfort Hotel in der Altstadt overwhelmingly praise the friendliness and helpfulness of the staff. Many visitors describe encounters with kind, accommodating and polite staff members who were eager to assist. The reception service is often highlighted for being warm and welcoming with specific mentions of receptionists who were cooperative, observant and competent. Overall, the majority of interactions with the hotel team were positive, leading to guests feeling well cared for.
However, there are occasional mentions of staff being inattentive or unfriendly, especially at the reception area. A few reviews note inefficiencies and a lack of responsiveness with some guests feeling that certain staff members seemed disinterested or even rude. Despite these isolated issues, the general consensus is that the staff contributes positively to the overall experience at the hotel.
The combination of friendly service and a welcoming atmosphere frequently garners commendations from guests, encouraging many to consider returning to the hotel.
Wi-Fi
Mauritius Komfort Hotel in der Altstadt receives mixed feedback regarding its WiFi service. Several guests mentioned that the WiFi works well and is fine with some specifically noting that the connection never dropped out and speeds were good and even described it as really fast. Others highlighted that the WiFi service is free. However, many guests experienced issues, indicating that the WiFi was unstable, weak and often unreliable. Some guests noted that the connection was only available for one device per person, which restricted usage. Troubles with accessing the WiFi, including problems with passwords not working and being frequently disconnected, were common. There were also mentions of the staff being unhelpful when addressing these issues. Overall, while some guests had positive experiences with the hotel's WiFi, many encountered significant challenges.
Parking
Parking at the Mauritius Komfort Hotel in der Altstadt elicits mixed feedback from guests. On the positive side, there are underground and nearby parking options, which some find to be convenient and practical. However, these perks come with certain trade-offs, notably high costs—22 euros per day being a common figure mentioned with some guests noting this pricing seemed excessive.
Additionally, parking spaces are described as limited with some reporting difficulties securing a spot and others noting that the spaces available are tight and challenging for modern or larger vehicles. Accessibility issues are also highlighted with some parking being up to five minutes away from the hotel and the hotel parking lot requiring advance booking.
Overall, while some guests appreciate the availability of parking close to the hotel and find it reasonably convenient, others are frustrated by the high costs and limited, narrow spaces, often finding the parking situation less than ideal.
Family
Mauritius Komfort Hotel in der Altstadt has established itself as a highly family-friendly stay, particularly applauded for its spacious and well-equipped rooms. Families of various sizes, including those with three and five members, have found their accommodations comfortable and convenient. The family rooms, often featuring multiple bathrooms, are highlighted for their suitability for larger groups and their cleanliness.
Multiple reviews emphasize the convenience of having two toilets in the family rooms, which significantly aids larger families. The suite's layout and size are repeatedly praised—providing enough space for everyone, from small families to those with up to five members, ensuring a comfortable stay.
The hotel's central location also stands out as a strong point, making it excellent for family trips focused on city center attractions. Parents noted that the site is convenient with easy access to various points of interest, which is ideal for city exploration with children in tow.
Overall, the hotel’s accommodations—having members rave about the spaciousness and thoughtful design—cater especially well to family needs, making it a top recommendation for those traveling with children. However, there were a few mentions of room sizes being less ideal for some groups of three, indicating a bit of variability in guest experiences. Nonetheless, most families reported a highly satisfactory stay, often labeling the hotel as family-friendly with rooms that are wonderfully accommodating for kids.
Nightlife
Mauritius Komfort Hotel in der Altstadt offers a prime location for those looking to immerse themselves in Cologne's vibrant nightlife. Guests enjoy the hotel's close proximity to a plethora of pubs, clubs and several dining options. The locale is particularly advantageous due to its nearness to Heumarkt, renowned for its traditional restaurants and bustling pubs, all within walking distance. Additionally, the hotel’s strategic placement means that everything from bars to nightlife spots is accessible by foot or nearby tram stops, making night outings convenient.
However, the central location does come with its drawbacks, notably the street noise, which some guests have found disruptive at night, particularly when windows are open. While the restaurant and pubs of the Cologne Old Town are conveniently close, they are sufficiently distanced to mitigate the hustle and bustle, providing a balance between accessibility and relative tranquility. Lastly, the hotel's breakfast offering and evening cocktails received some criticism, indicating that while the location excels for nightlife exploration, some amenities might leave room for improvement.
No, Mauritius Komfort Hotel in der Altstadt doesn't have any pool.
No, a spa isn't available at Mauritius Komfort Hotel in der Altstadt.
No, Mauritius Komfort Hotel in der Altstadt doesn't allow dogs.
Yes, parking facilities are available at Mauritius Komfort Hotel in der Altstadt.
No, Mauritius Komfort Hotel in der Altstadt doesn't have a gym.