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Summary of reviewsMotel One Köln-Altstadt is highly praised for its prime location, offering easy access to Cologne's central attractions, including the Cathedral, the Rhine and the Old Town. Its proximity to various U-Bahn and S-Bahn stations ensures guests can navigate the city effortlessly. Despite being situated on bustling streets, the hotel provides quiet and peaceful rooms, making it an excellent base for both business and leisure travelers.
The hotel’s breakfast receives mixed feedback. Positively, it is described as high-quality with a diverse selection catering to vegetarians and vegans, featuring organic products, fresh fruit and other options. However, the breakfast area can become overcrowded, leading to a chaotic atmosphere with insufficient seating. The breakfast price of €16 also draws criticism for offering limited hot items, sometimes not justifying the cost.
The rooms at Motel One Köln-Altstadt are well-received for their cleanliness, modern design and functionality, despite being on the smaller side. They are described as stylish and comfortable with amenities such as soundproofing, clean linens and good storage options. The hotel's cleanliness extends beyond the rooms to the entire property, including common areas and the lobby, ensuring a hygienic and pleasant stay for guests.
Staff at the hotel are frequently commended for their friendliness, professionalism and helpfulness. The reception team, housekeeping and bar staff are all noted for their courteous and efficient service, significantly enhancing the guest experience.
The hotel's Wi-Fi generally performs well with strong and fast connections throughout the property. Guests appreciate its reliability for streaming and basic connectivity needs, albeit with occasional issues such as instability or non-functionality in some rooms.
Parking at the hotel is convenient with a spacious underground garage offering direct access. However, spaces can fill up quickly, especially on weekends and the high daily cost of €18-22 is a point of concern. The garage's cash-only policy also adds a minor inconvenience for some guests.
Beds at the hotel are frequently praised for their comfort with clean linens and supportive mattresses ensuring a restful sleep. The spaciousness of the beds, including king-size options, enhances the sleeping experience, although some guests have noted the small size of the provided duvets.
For pet owners, the hotel is appreciated for its dog-friendly policies, allowing pets in various areas of the hotel and offering convenient surroundings for dog walks. However, there are some restrictions, such as limited access to the lobby with pets and additional charges without specific amenities for dogs.
Overall, Motel One Köln-Altstadt stands out for its central location, cleanliness, comfortable rooms, friendly staff and pet-friendly policies, making it a solid choice for travelers looking to explore Cologne. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Dog Friendly Hotel
Hotel with Parking
Room Types
Room with King Size bedAir-conditioned room with a flat-screen TV, work desk, and private bathroom with a rain shower.
Guest Reviews
8.5
Very Good
Location
Motel One Köln-Altstadt has received numerous positive reviews for its prime location, making it an excellent choice for visitors keen to explore Cologne. With the city center just a short walk away, guests appreciate the convenience of being near key attractions like the Cathedral, the Rhine and the Old Town. The hotel's central position ensures that many popular sights, shopping areas and public transportation options are within easy reach.
Reviewers highlight the accessibility of the U-Bahn and S-Bahn stations, making it easy to travel around the city. The proximity to Severinstrasse train station and Heumarkt further enhances the hotel's appeal for those looking to navigate Cologne efficiently. Despite its central location on bustling streets, the hotel is praised for its remarkably quiet rooms, offering a peaceful retreat after a day of exploring.
The hotel's soundproofed rooms, modern ambiance and clean facilities make for a comfortable stay. Guests note that everything is within walking distance, from restaurants to Christmas markets and historical landmarks. Whether visiting for business or leisure, the location of Motel One Köln-Altstadt ensures that the essentials and highlights of Cologne are easily accessible, making it an ideal base for travelers.
Breakfast
The breakfast experience at Motel One Köln-Altstadt has a mix of pros and cons echoed by various guests. On the positive side, many guests found the breakfast to be of very good quality with a wide selection that includes options for vegetarians and vegans organic products and a commendable variety of items such as fresh fruit and diverse sweet and savory options. Numerous reviews praised the breakfast as delicious, plentiful and attractively presented, fulfilling most dietary needs and preferences. Some guests described it as a "dream breakfast" and "superb," appreciating the thoughtfulness in accommodating gluten-free and vegan diets.
However, the breakfast area tends to be quite small and overcrowded, leading to a chaotic atmosphere with long queues and limited seating. The breakfast can get particularly busy during peak times on weekends. Some guests had to search extensively for a place to sit and at times they resorted to sitting on bar stools or sofas in the lounge area, which many found uncomfortable.
The pricing of the breakfast was a significant point of contention. Numerous guests felt that the €16 price tag was too high for the offerings provided, especially when the selection was described as basic or modest. The lack of hot dishes like scrambled eggs, sausages or bacon was a common complaint and some felt that more variety could enhance the overall experience. Despite the high price, the breakfast was often not included in the room rate, which some guests suggested should be reconsidered.
In summary, while the Motel One Köln-Altstadt offers a high-quality breakfast with a good array of organic and vegan options, it struggles with overcrowding and a limited seating arrangement. The price-to-value ratio also drew mixed reactions with many suggesting room for improvement both in variety and cost.
Rooms
The rooms at Motel One Köln-Altstadt are frequently described as stylish, modern and very clean, embodying a minimalist yet classy design. Despite their small size, the rooms are well-organized and functional, providing all the necessary amenities for a comfortable stay. Key features include clean white linens, soundproofing, good storage options and comfortable beds.
Most reviews highlight the rooms' cleanliness and modern furnishings, making them ideal for short city trips. The decor is generally praised for being attractive and thoughtfully designed. However, some guests mention issues with room size, describing them as compact or tiny, which might be constricting for longer stays or for guests with more than carry-on luggage.
Guests appreciate the quietness of the rooms, even those facing the street and the efficient service from the hotel staff. There's also positive feedback about the hotel’s central location, making it convenient to explore the city. Although a few minor issues like non-closing showroom doors and problems with door locks are noted, these are generally addressed promptly by the staff.
Overall, Motel One Köln-Altstadt offers a great value with its clean, modern and stylishly furnished rooms, even if they are on the smaller side. The rooms are perfect for travelers looking for a comfortable, convenient and aesthetically pleasing place to stay for a short trip in Cologne.
Beds
Motel One Köln-Altstadt consistently delivers on the promise of a good night's sleep with its highly praised beds. Guests noted the comfort and coziness of the beds, often describing them as very comfortable, super comfortable and even delicious. The clean white linens and outstanding bedding contribute to a restful experience. Many reviewers highlighted the high quality of the mattresses, which are both firm and supportive, ensuring a sleep fit for recovery after a busy day.
The spaciousness of the beds, including king-size options, adds an extra level of comfort. Reviewers also appreciated that the rooms are quiet, enhancing the overall sleeping environment. Some guests mentioned the inviting and cozy lobby area, which complements the comfortable lodging experience.
Despite predominantly positive feedback, a few guests pointed out that the duvets provided for double beds were somewhat small and that single-size duvets are provided even in rooms with larger beds. However, these minor points did not overshadow the overall satisfaction with the comfortable bedding and restful sleep.
In summary, Motel One Köln-Altstadt excels in providing guests with very comfortable and high-quality beds, making it a reliable choice for travelers seeking a good rest during their stay in Cologne.
Cleanliness
Motel One Köln-Altstadt consistently impresses with exceptional cleanliness, a feature frequently highlighted by guests. The rooms are frequently described as very clean, tidy and well-maintained with modern and stylish furnishings adding to the appeal. Bathroom cleanliness was notably top-notch, often mentioned as spotless and in great condition. The hotel overall is not only clean but also inviting, making it a comfortable stay. Guests felt the entire property, including common areas and the lobby, was meticulously cleaned and well-kept. The emphasis on hygiene is evident and the modern, minimalist design adds to the attractiveness. Moreover, the rooms are also noted for being cozy and functional, despite their compact size. Friendly and competent staff further enhance the positive experience at this centrally located and serene establishment. Overall, the hotel's commitment to cleanliness stands out, ensuring a spotless and pleasant atmosphere for all visitors.
Staff
The staff at Motel One Köln-Altstadt have consistently been described as very friendly and helpful by guests. The reception team is often mentioned for its rapid and welcoming service, creating an uncomplicated check-in experience. Professionalism and customer orientation shine through with staff responding quickly to inquiries and maintaining a courteous attitude. Despite occasional mentions of being overwhelmed or understaffed, particularly during breakfast or at the bar, the majority of guests appreciated the polite, efficient and attentive service offered.
Employees across all levels, including those at the front desk, bar and housekeeping, were frequently praised for their friendliness, competence and accommodating nature. Many reviews highlighted how staff were always supportive organized and dressed neatly, reflecting the hotel's commitment to high-quality service. Overall, the general sentiment is that the pleasant and accommodating demeanor of the staff significantly enhances the stay at this modern and clean hotel.
Wi-Fi
The Wi-Fi at Motel One Köln-Altstadt generally receives positive feedback from guests. Many have noted that the connection is strong, fast and works well throughout the hotel, including in the rooms. Free Wi-Fi service is available and guests have found it easy to connect with quick check-in processes and Wi-Fi passwords provided. A notable feature is the Wi-Fi's capability to support streaming and connecting mobile phones to the television for an enhanced in-room entertainment experience. However, some guests have experienced issues, such as the Wi-Fi being insecure and not working on laptops or not functioning at all in certain rooms. While most reviews praise the Wi-Fi's good performance, there are occasional mentions of instability and the absence of high-speed connectivity. Overall, the Wi-Fi at Motel One Köln-Altstadt appears to be reliable and widely appreciated by guests.
Parking
Motel One Köln-Altstadt offers a range of parking facilities, highlighting both convenience and a few challenges. The hotel features a spacious underground parking garage with direct access to the hotel, which many guests found ideal and very convenient. This setup is particularly beneficial for SUV drivers and those arriving with luggage, as the garage is easily accessible via an elevator to the reception and room floors.
While on-site parking is a significant perk, it's noted that these spaces can fill up quickly, especially on weekends, making it necessary for some guests to seek alternative parking solutions nearby. Luckily, there are several parking options in the vicinity, including neighboring garages and street parking, although the situation can still be quite demanding at times.
The cost of parking at the hotel ranges from 18 to 22 euros per day with many guests feeling the fee is quite high. Despite some finding the price acceptable given the convenience, others believed that it significantly adds to the expense of their stay. Additionally, the parking system itself has been described as complicated and the garage only accepts cash, adding another layer of inconvenience for some visitors.
Overall, while Motel One Köln-Altstadt provides beneficial parking facilities directly under and adjacent to the hotel, guests should be prepared for potential challenges in finding available spots and budget for the additional parking costs.
Dog Friendly
Motel One Köln-Altstadt is generally appreciated for its dog-friendly amenities and services. Guests highlight that the hotel welcomes dogs, including larger breeds and allows them in several areas of the premises, such as the lobby and breakfast area. This feature is particularly convenient for those traveling with their furry companions. The hotel's surroundings are also beneficial with a park opposite the hotel perfect for dog walks.
However, some guests faced restrictions, such as not being permitted to sit in the lobby with their dogs, which contrasts with the otherwise welcoming atmosphere. Despite the additional charge for bringing a dog, the hotel does not provide specific amenities like beds for pets. Overall, the hotel remains a pet-friendly option for travelers with a very dog-friendly location and a generally accommodating staff.
No, Motel One Köln-Altstadt doesn't have any pool.
No, a spa isn't available at Motel One Köln-Altstadt.
Yes, Motel One Köln-Altstadt welcomes dogs.
Yes, parking facilities are available at Motel One Köln-Altstadt.