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Summary of reviewsThe Rhein Hotel St. Martin enjoys an exceptional location on the banks of the Rhine in Cologne's old town, providing easy access to key attractions such as the Cologne Cathedral, Hohenzollern Bridge and local museums. Its proximity to the central train station adds further convenience, making it an attractive base for exploring the city. Guests love the beautiful river views from their rooms and the central placement ensures that dining, bars and shopping are within walking distance, enhancing the overall experience. The hotel's modern, clean environment and friendly staff contribute to the relaxed atmosphere despite the lively surroundings.
The hotel’s breakfast receives mixed reviews but leans positively. Many guests appreciate the extensive and delicious selection available at a neighboring restaurant with enjoyable ambiance and views of the Rhine. Offerings include fresh rolls, scrambled eggs with bacon and sausage and even champagne. However, some guests noted drawbacks such as rushed clearing, limited seating and restrictive hours with a call for more variety catering to specific dietary needs like vegan or gluten-free options.
Dining experiences at the hotel's on-site restaurant are well-regarded, often described as delicious with a 10% discount voucher being a welcomed perk. The adjacent bar/restaurant and several nearby eateries contribute to a rich culinary experience, though the area’s vibrant nightlife can sometimes be noisy. The friendly and helpful staff further elevate the positive dining experience.
Rooms at the Rhein Hotel St. Martin are praised for their modern furnishings, cleanliness and stunning Rhine views. While many guests admire the room's contemporary amenities, a common complaint is the small size, which can be limiting for longer stays or for guests with more luggage. Suites, on the other hand, receive high marks for spaciousness and family-friendly features, offering top-tier comfort and amenities.
The hotel generally maintains a high standard of cleanliness with many guests commending the modern decor and tidy rooms. However, some inconsistent cleaning issues were noted, such as dusty floors and neglected areas under beds, indicating a need for improved attention to detail in some instances.
The staff is consistently lauded for their friendly, accommodating and helpful nature. Efficient check-in and check-out processes and the 24-hour availability of the reception add to guests' convenience. The professionalism and cheerfulness of specific staff members, like Timo and Mr. Amin, have been particularly appreciated.
Free Wi-Fi at the hotel is generally considered reliable and functional. Positive feedback includes mentions of good, fast and stable connections, although some guests reported occasional slow speeds or connectivity issues.
Parking, while not available on-site, is facilitated through a partnership with a nearby garage offering a substantial discount. This arrangement is appreciated by many guests despite some challenges such as occasionally full garages or difficulty in locating the facility.
The hotel is especially praised as a family-friendly destination, offering suites with bunk beds and ample space for children. The proximity to family-oriented attractions and services like an extensive breakfast add to its appeal for family visitors. While the hotel is not ideal for guests with mobility impairments, its overall family-centric environment is highly appreciated.
Beds at the Rhein Hotel St. Martin receive mixed feedback. Many guests find the beds extremely comfortable with modern, clean bedding, contributing to a good night's sleep. However, there are notable complaints about the beds being too small or awkwardly placed, particularly uncomfortable for taller guests or for two people sharing.
In summary, Rhein Hotel St. Martin provides a great balance of modern accommodations, a prime location, friendly staff and family-friendly amenities. While there are some areas for improvement, particularly concerning room size and specific service details, the overall guest experience is predominantly positive, making it a solid choice for travelers visiting Cologne. Show more
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Hotel for Honeymoon
Located on Frankenwerft, this hotel offers beautiful views of the Rhine River. Its romantic setting and proximity to the Old Town make it a great choice for couples. The hotel provides comfortable accommodations and easy access to Cologne's attractions.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Hotel with Parking
3-Star Hotel
Room Types
Large Double Room with River ViewFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a seating area as well as river views. The unit has 1 bed.
Single Room with River ViewFeaturing free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The air-conditioned single room features a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a seating area as well as river views.
Compact Double Room with River ViewFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a seating area as well as river views. The unit has 1 bed.
Compact Double Room with Old Town ViewProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.
Large Double Room with Old Town ViewProviding free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.
Junior Suite with River ViewThe air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides soundproof walls, a tea and coffee maker, a seating area, a flat-screen TV with streaming services, as well as river views. The unit offers 2 beds.
Two-Bedroom Suite with River ViewThe air-conditioned suite has 2 bedrooms and 1 bathroom with a walk-in shower and a hairdryer. The suite features soundproof walls, a tea and coffee maker, a seating area, a flat-screen TV with streaming services, as well as river views. The unit has 3 beds.
Penthouse SuiteThis suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. In the fully equipped kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned suite comes with a dining area, a flat-screen TV with streaming services soundproof walls and a terrace. The unit offers 2 beds.
Large Double Room with Side River ViewOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a seating area as well as river views. The unit has 1 bed.
Panorama Suite mit RheinblickThe air-conditioned suite has 2 bedrooms and 1 bathroom with a shower and a hairdryer. The suite offers a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a seating area as well as river views. The unit has 4 beds.
Guest Reviews
7.6
Good
Location
The Rhein Hotel St. Martin boasts an enviable location that is overwhelmingly praised by its guests. Situated right on the banks of the Rhine and in the heart of Cologne's old town, the hotel's prime position offers easy access to a multitude of attractions and activities. Its proximity to landmarks such as Cologne Cathedral, the Hohenzollern Bridge and various museums and Christmas markets makes it a fantastic base for exploring the city. Additionally, the hotel is just a short walk from the central train station, making it convenient for travelers.
Guests appreciate the beautiful views of the Rhine from their rooms, contributing to the charm and appeal of their stay. The hotel's central location ensures that restaurants, bars and shopping arcades are all within walking distance, allowing visitors to immerse themselves in the lively atmosphere of Cologne's historic district. Whether you are in Cologne for sightseeing, shopping or enjoying the vibrant nightlife, the Rhein Hotel St. Martin provides an optimal starting point.
Moreover, the hotel is described as clean and modern with friendly staff and decent amenities. Despite a busy and lively setting, guests find it easy to relax and enjoy their time thanks to the comfortable accommodations and stunning river views. The seamless collaboration with nearby parking facilities also adds to the convenience and overall positive experience at this well-located hotel.
Breakfast
The breakfast experience at Rhein Hotel St. Martin prompts mixed feedback from guests. On the positive side, many reviewers highlight a great breakfast selection, noting it was extensive, delicious and offered everything one could wish for, including fresh rolls, bread, cheese, cold cuts, scrambled eggs with bacon and sausage and even champagne. Guests appreciated the variety of options and the ability to enjoy their meal at a neighboring restaurant, which was often praised for its nice atmosphere and views of the Rhine.
However, several guests pointed out some drawbacks. Issues included breakfast being cleared promptly at 9:30 am, even if guests were still eating, limited seating for the number of rooms and occasional lapses in cleanliness and food availability. Some found the breakfast hours, which ended at 10 am, restrictive and noted the selection could use more variety, especially for vegans or those requiring gluten-free options.
Despite these shortcomings, the breakfast is largely seen as sufficient and well-stocked, making it a considerable highlight for many visitors.
Dinner
The Rhein Hotel St. Martin offers a delightful dining experience in its on-site restaurant, which comes highly recommended by guests. The food has been repeatedly praised as delicious and very good and visitors often appreciate the 10% discount voucher provided, which sweetens their stay. Attached to the hotel is a nice bar/restaurant, adding to the convenience for guests who prefer to dine in.
The surrounding area enriches the experience with numerous lovely restaurants, bars and shops within close proximity. Guests highlighted the vibrant nightlife, although some noted that it can be noisy due to nearby bars and nightclubs playing loud music until late. Despite this, the general consensus is that the hotel's location is excellent for those looking to explore diverse dining options and enjoy the local atmosphere.
Breakfast is available, though it is served in a somewhat small pub area and guests have pointed out limited access to drinks or food within the property itself. Nonetheless, the overall convenience for meals and activities is a significant advantage. For those willing to venture slightly further, fantastic places offering take-away options like mücver and pizza, along with notable establishments such as Lewanbro, Caz Bar and Papajons, make for a pleasant culinary exploration.
The staff is often commended for being friendly and helpful, enhancing the overall pleasant stay. The hotel also offers additional services such as taxi booking, although there can be occasional hitches. Overall, Rhein Hotel St. Martin provides a great balance of convenience, quality dining and access to a lively neighborhood, making it a solid choice for travelers.
Rooms
The guest reviews of Rhein Hotel St. Martin paint a vivid picture of the hotel rooms, highlighting both their positive aspects and limitations. Many guests appreciated the modern furnishings, clean and well-equipped rooms and stunning views of the Rhine River. Phrases like "very modern with a superb view," "super modern furnishings," and "beautiful room" were commonly noted, reflecting the contemporary decor and amenities that the hotel offers.
Despite the praise for cleanliness and style, a recurring theme across the reviews was the compactness of the rooms. Multiple mentions of the rooms being "extremely small," "very small," and "tiny" suggest that space might be a significant constraint, especially for guests planning extended stays. Some guests described their rooms as "very cramped and cold" or "no space for 2 small suitcases," indicating that the compact design might not suit everyone's comfort expectations.
On a more positive note, the suites received great feedback for being spacious and family-friendly with excellent panoramic views. Descriptions such as "fabulous panoramic suite" and "great room with top amenities" illustrate a higher level of comfort and luxury in these particular room options.
Additionally, the hotel’s prime location alongside the Rhine was frequently praised with many rooms offering beautiful views of the river. Guests highlighted the presence of modern facilities including small refrigerators, coffee machines and heated mirrors, which added to the convenience.
However, some reviews pointed out issues like insufficient heating, shared bathrooms and noise levels from both the environment and within the hotel itself. The discrepancy between the images on booking platforms and the actual room sizes led to some dissatisfaction as well.
Overall, while the hotel rooms at Rhein Hotel St. Martin are praised for their modernity, cleanliness and scenic views, the limited space and occasional noise issues might pose challenges for some guests. The hotel seems well-suited for short, scenic stays rather than extended visits requiring more spacious accommodations.
Beds
Staying at 'Rhein Hotel St. Martin' presents a varied experience when it comes to their beds. Many guests have found the beds to be extremely comfortable with some praising the high-quality and modern mattresses. Cleanliness is often highlighted positively and for some, the beds provided a great night's sleep with cozy and comfortable bedding. Several reviews indicate that the beds are top-notch and conducive to relaxation.
However, not all feedback is glowing. A common issue is the size and placement of the beds, which many find too small and narrow for two people. Tall guests, in particular, have noted that the beds do not comfortably accommodate their height. Some beds are tucked into corners or niches, making it awkward and uncomfortable for guests.
Comfort levels also vary widely. While some praise the beds for being soft and inviting, others argue that they are either too hard or too soft, causing back pain and discomfort during their stay. There are also mentions of inconsistencies between rooms with some beds being much better than others in terms of firmness and overall condition. Pillows, too, received mixed reviews with some guests finding them too hard or of an unsuitable size.
Overall, 'Rhein Hotel St. Martin' offers a mixed bag when it comes to bed comfort with experiences ranging from exceptional to disappointing. Potential guests might consider specifying their bed preferences beforehand to enhance their stay.
Cleanliness
Rhein Hotel St. Martin in Cologne receives mixed feedback regarding its cleanliness. Many guests commend the hotel for being very clean with some describing it as exceptionally clean and modern. Rooms are often highlighted as tidy, well-decorated and well-maintained. The bathrooms, in particular, are frequently noted for their cleanliness. Guests appreciate the clean, modern furnishings and the overall neatness of the accommodation.
However, several reviews point out inconsistencies and areas needing improvement. Some guests report dusty floors, dirty carpets and neglected areas under the bed. Common complaints include inadequate cleaning of shared toilets, smelly rooms and occasional findings of hair or debris in the beds. There are instances where cleaning schedules were not followed properly, leading to cleanliness issues in some rooms.
Despite these issues, the hotel generally maintains a high level of cleanliness in various areas and many visitors left satisfied with their stay. The hotel's modern furnishings and updated rooms contribute positively to guests' experiences, alongside the consistent efforts of the cleaning staff. However, there is a clear need for more attention to detail and maintenance to ensure a uniformly clean environment for all guests.
Staff
Reviews of the staff at Rhein Hotel St. Martin highlight a consistently positive experience with the hotel's personnel. Guests frequently describe the staff as friendly, accommodating and extremely helpful. The receptionists and on-site staff are praised for their efficiency, professionalism and cheerfulness. Many guests appreciated the 24-hour availability of the reception, which added to the convenience of the stay.
Check-in and check-out processes are generally smooth with particular mentions of quick, easy and uncomplicated procedures. Several reviews noted the staff's ability to handle requests promptly and effectively. Specific staff members like Timo and Mr. Amin have received individual commendations for their exceptional service and helpfulness.
While there were some isolated incidents of miscommunication or dissatisfaction, such as issues with taxi requests or staffing overwhelmed at times, these were overshadowed by the overwhelmingly positive feedback. The housekeeping staff were also acknowledged for their friendliness and attentiveness, ensuring a clean and comfortable environment.
Overall, the hotel's staff are celebrated for their welcoming and courteous demeanor, making a significant positive impact on guests' experiences.
Wi-Fi
Rhein Hotel St. Martin boasts complimentary Wi-Fi that many guests have found to be reliable and well-functioning. Descriptions such as good, fast and stable frequently appear in reviews, suggesting that, for most visitors, the internet service is more than adequate. The hotel also features technically well-equipped rooms, including a sound system and TV with Wi-Fi.
However, there have been some mixed experiences. While several guests mentioned the Wi-Fi worked well and was satisfactory, others noted issues with the service. Complaints included slow speeds, overloaded connections and in some cases, no Wi-Fi availability at all. Despite these occasional drawbacks, the overriding sentiment is that the Wi-Fi service offered by Rhein Hotel St. Martin is generally positive and appreciated for being free and functional for most users.
Parking
Guests of Rhein Hotel St. Martin have mixed feelings about the parking situation. The hotel does not offer onsite parking, but it collaborates with the Heumarkt parking garage, which is a short walk away and offers guests a substantial 50% discount. This discount makes the parking fees quite reasonable with some guests paying around €13.50 per day. Despite some reviews noting that parking spaces can be scarce or that the garage was sometimes full, many appreciated the affordability and accessibility of the nearby public garage.
Guests also highlighted the ease of receiving the discounted parking tickets and found the collaboration with the Heumarkt garage beneficial. However, some found the parking garage to be a bit far or difficult to locate, especially for those traveling by car and there were occasional issues with parking validation and availability. Despite these challenges, the discounted parking option was generally seen as a positive aspect and a good deal for most visitors.
Family
Rhein Hotel St. Martin stands out as an ideal destination for families with children. The hotel offers a range of family-friendly accommodations, including suites with separate rooms and bunk beds which children particularly enjoy. Many families find the setups perfect for their needs with ample space and privacy, allowing kids to have their own area.
The hotel's location is highly praised, being close to train stations, the old town and popular Christmas markets, making it convenient for family outings. Guests also appreciate the hotel's extensive and delicious breakfast, which adds to the comfort and enjoyment of their stay.
The family rooms and suites are noted for their cleanliness and comfort and can accommodate groups of various sizes, including up to six or even eight people. The hotel's atmosphere is welcoming and family-like, further enhancing its appeal for those traveling with children.
While the hotel receives high marks for being family and kid-friendly, it's important to note that it might not be suitable for guests with mobility impairments, as some have found accessibility to be an issue. Despite this, the overall experience for families seems highly positive with many recommending it for its family-centric environment and friendly treatment. The Rhein Hotel St. Martin is thus a great choice for families looking to explore with the added comfort of a family-oriented accommodation.
Business
Rhein Hotel St. Martin stands out as a mixed bag for business travelers, offering significant pros but also several cons. Its prime location in Cologne's old town, directly on the Rhine, provides easy proximity to the heart of town and public transport, making commuting convenient. The hotel's quiet, soundproof rooms, ample power outlets, reliable Wi-Fi and productive working spaces create an environment conducive to solo business trips. Executive rooms are available for business meetings and the business packages further enhance the hotel's suitability for business travelers.
However, despite these positives, there are notable drawbacks. Keycard and room access issues have been frequently reported, causing inconvenience during stays. Additionally, repeated concerns about invoice problems make this hotel less suitable for those needing proper documentation for expense reimbursement. The breakfast setup has also been criticized as unappealing and requiring self-service, which may not meet the expectations of business guests seeking a more polished experience.
Overall, while the Rhein Hotel St. Martin boasts a strategic location and good in-room business facilities, recurring administrative issues and certain service inadequacies may detract from its appeal for professional use.
No, Rhein Hotel St. Martin doesn't have any pool.
No, a spa isn't available at Rhein Hotel St. Martin.
No, Rhein Hotel St. Martin doesn't allow dogs.
Yes, parking facilities are available at Rhein Hotel St. Martin.