Hotel Astoria, Best Western Signature Collection

Copenhagen 55.67337500, 12.56320300 , Banegaardspladsen 4 (Show on Map)
7.8
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsHotel Astoria, part of the Best Western Signature Collection, enjoys an exceptionally central location in Copenhagen, adjacent to the central train station and within walking distance of major tourist attractions like the historic Tivoli Gardens. This prime spot allows guests to easily explore the city or enjoy nearby dining and shopping options.

Guests frequently praise the hotel for its rich history and charming ambiance, dating back to its original 1935 design. The lobby exudes a cozy atmosphere, enhanced by the friendliness and helpfulness of the staff. The breakfast buffet is a standout feature, receiving high marks for its variety, quality and ability to cater to diverse dietary preferences, including vegan options. Complimentary tea, coffee and fruit in the lobby add to the welcoming experience.

While the hotel does not have an in-house restaurant, the proximity to Tivoli Food Halls and nearby dining establishments provides ample culinary choices. Guests commend the high quality of food available in the vicinity, from delicious dinners to varied buffets. The Happy Hour at the hotel’s bar also receives positive feedback for its excellent selection of beer and wine.

The accommodations reflect the hotel's historical charm, featuring clean and cozy rooms with comfortable beds. Despite some rooms being on the smaller side and lacking modern amenities like air conditioning or refrigerators, guests appreciate the spacious family rooms and large common areas. The central location comes with some drawbacks, including noise from the nearby train station and occasionally thin walls.

Cleanliness receives mixed reviews. Many guests find the rooms and common areas to be clean and comfortable, but others note issues like dusty shelves, mold in bathrooms and noise disturbances. Service at the hotel is often described as friendly and helpful with staff members going above and beyond to ensure a pleasant stay.

Families are well-catered for with spacious rooms, a family-friendly breakfast area and amenities like free baby cots. The hotel's location near kid-friendly attractions and the welcoming atmosphere make it a good choice for families visiting Copenhagen.

WiFi accessibility is generally positive with most guests finding it strong, fast and reliable enough for online work, although some mentioned areas for improvement regarding signal strength and network security.

Overall, Hotel Astoria offers a unique blend of historical charm, exceptional location and welcoming service, making it a recommended choice for travelers seeking comfort and convenience in Copenhagen.
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Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Hotel near Nightlife Spots

3-Star Hotel

Room Types
Single Room The unit has 1 bed.

Standard Room with Balcony The triple room provides a tea and coffee maker and a balcony. The unit offers 1 bed.

Twin Room The unit has 2 beds.

Standard Room - Non Smoking The unit has 1 bed.

Superior King Room - Non-Smoking The double room offers a tea and coffee maker. The unit offers 1 bed.

Superior King Room with Balcony - Non-Smoking The double room features a balcony. The unit offers 1 bed.

Guest Reviews
7.8
Good
Location
Hotel Astoria, part of the Best Western Signature Collection, boasts a truly exceptional location in the heart of Copenhagen. It is strategically positioned right next to the central train station, making it incredibly easy for travelers arriving by train to access the hotel. The proximity to major transport links, including the metro and bus terminals, ensures seamless connectivity throughout the city and beyond.

This central placement allows guests to explore Copenhagen's major attractions effortlessly. The historic Tivoli Gardens, the bustling city center and significant landmarks are just a short walk away. Guests appreciate the convenience of being able to stroll to local sights, enjoy nearby dining options and indulge in shopping without needing extensive transportation.

Apart from its prime location, the hotel maintains a charming, historic ambiance with features dating back to its original 1935 design. Travelers have remarked on the cozy lobby and the welcoming atmosphere provided by the friendly and helpful staff. This, coupled with a good breakfast offering, enhances the overall guest experience.

Whether it’s for ease of travel, sightseeing or urban exploration, Hotel Astoria serves as a perfect base for visitors looking to make the most of their time in Copenhagen. Its unbeatable location and the convenience of access to various touristic and transportation hubs make it a highly recommended choice for both short stays and extended visits.

Breakfast
Guests of Hotel Astoria, Best Western Signature Collection consistently highlight the impressive quality of the breakfast offerings. The breakfast is described as excellent, superb and fantastic with numerous reviews praising its wide variety and abundance. Many guests appreciate the extensive selection of hot and cold items, ranging from fresh juices, smoked salmon and Danish bread to scrambled eggs, sausages, fruits and pastries. The breakfast includes vegan options and caters to diverse tastes and dietary preferences, often exceeding guests' expectations for a three-star hotel.

The breakfast area is noted for its fresh and clean presentation, although a few mentioned peak times could be crowded. Complimentary tea, coffee and fruit in the lobby are also well-received. Overall, the breakfast experience is a standout feature, making a memorable impact on guests' stays. Despite a few critiques on the limited variety and occasional wait times, the overwhelmingly positive feedback underscores the breakfast as a key highlight of the hotel.

Dinner
Hotel Astoria, Best Western Signature Collection, offers an impressive culinary experience that guests frequently praise. The hotel features multiple food choices at the nearby Tivoli Food Halls and numerous dining options within walking distance, including a variety of restaurants and bars. The absence of a restaurant and bar within the hotel itself is balanced by the abundance of eateries close by, ensuring guests have a plethora of choices.

Guests commend the high quality and taste of the food, highlighting delicious dinners that are served hot, as well as magnificent and varied evening meals. The hotel often includes dinner options that are a real treat with mentions of a fantastic dinner buffet. A particularly notable mention is the Happy Hour, where guests enjoy a nice bar with a good selection of high-quality beer and wine.

Breakfast at Hotel Astoria also receives glowing reviews with a wide variety of options, including ginger shots, smoothies and a diverse juice selection. The breakfast buffet is noted for being good and varied, although some guests did miss the presence of bacon.

Service at the hotel stands out for being surprisingly fast and friendly, contributing to an overall positive dining experience. Despite minor inconveniences like the lack of on-site parking and having to go out in bad weather to dine, the general consensus is that the dining experience at Hotel Astoria is both remarkable and satisfying.

Rooms
Hotel Astoria, Best Western Signature Collection, offers a blend of historical charm and comfortable accommodations in the heart of Copenhagen, but there are several considerations to keep in mind if choosing to stay here.

Rooms at the Hotel Astoria are generally described as clean and cozy, often reflecting an old-fashioned and historically significant decor that harks back to its days catering to train conductors. A number of reviews highlight the rooms as comfortable with adequate basic facilities such as comfortable beds, quality TVs and warm interiors. Other positive mentions include spacious family rooms, impressively large common areas and functional spaces that meet basic travel standards.

However, many guests also noted the smaller size of the rooms, sometimes describing them as cramped or too compact with insufficient air circulation and a lack of amenities like air conditioning, fans, refrigerators and electric kettles. Inadequate ventilation appeared frequently with rooms becoming hot and stuffy, especially during the summer months. Additionally, the rooms are often characterized as dated and in need of renovation with worn-out furnishings and outdated decor. There were also frequent mentions of hygiene issues, ranging from dirty bathroom floors to moldy shower heads and the presence of unpleasant odors.

Noise is another common issue, particularly for rooms facing the busy central station or located near the hotel's elevators. Thin walls seem to amplify the problem with several guests mentioning disturbances from both inside and outside the hotel. Despite these drawbacks, the location is prime and the historical aspects of the hotel – including charming original details like conductor uniform hatches – add a unique touch that some travelers appreciate.

The service at the hotel receives mixed reviews with some guests appreciating the friendly and courteous staff, while others experienced inconsistency in room cleaning services, which were often only provided upon request.

Overall, while Hotel Astoria offers a unique and historical experience at a central location with functional accommodations, potential guests should manage their expectations concerning room size, modern amenities and noise levels.

Beds
Hotel Astoria, Best Western Signature Collection, hosts a range of guest reviews highlighting the beds as a central talking point. Many guests felt the beds were quite comfortable with terms like cozy, comfy and great used frequently to describe both the beds and pillows. Positive remarks also mention good-sized beds and quality bed linens, making for an overall good sleeping experience.

However, a common critique was the size of the beds. Some guests pointed out that the beds were small or narrow, leading to a less than ideal situation for taller or larger guests. Additionally, there were mentions of beds being positioned against the wall, which could make getting in and out of bed inconvenient. Despite these points, the quality of the mattresses and pillows was generally well-received, though some noted that the mattresses were on the firm side or even too hard.

Rooms themselves were described as cozy and clean, enhancing the overall comfort despite the occasional bedding issues. In summary, Hotel Astoria provides a comfortable sleeping experience for most, though guests who prefer more spacious beds or a softer mattress might find it less suited to their needs.

Cleanliness
Hotel Astoria, a member of the Best Western Signature Collection, has garnered a mixture of opinions regarding its cleanliness from numerous guests. On the positive side, many guests have commented that the rooms and common areas are generally clean and comfortable, often describing the rooms as tidy, fresh and supremely clean. The bedding, towels and bathrooms received praise for maintaining a decent standard of cleanliness and being regularly cleaned upon request. Despite these affirmations, there are mentionable drawbacks.

A significant number of guests have expressed concerns about the overall cleanliness of the hotel, particularly mentioning that the cleaning service requires an explicit daily request and at times still falls short of expectations. Notable issues include ingrained dirt on walls, dusty shelves, mold on bathroom tiles and carpets with visible stains. Furthermore, the bathroom floors seem to be a recurring problem with many reviews indicating they were not adequately cleaned between guest stays, leading to an accumulation of dirt and sometimes even unwanted odors.

Guests have also pointed out inconsistencies in cleaning standards with some rooms failing to be cleaned properly over several days. This inconsistency also extends to the public areas of the hotel with the dining room and the breakfast tables not being tidied up promptly.

There are several structural and maintenance issues as well, such as cracked mirrors, missing shower curtains, broken shampoo holders and moldy shower heads. These elements, combined with noise disturbances from nearby railroads and the general need for refurbishment, seem to detract from the overall guest experience.

While the hotel meets basic hygiene standards satisfactorily and some guests describe their rooms as clean and comfortable, it appears the establishment could benefit from more consistent and thorough cleaning practices, particularly in the bathrooms, to meet guests' expectations more reliably.

Staff
Visitors to Hotel Astoria, Best Western Signature Collection, consistently praise the outstanding service provided by the hotel's staff. Emphasizing the friendly and helpful nature of the personnel, guests highlight the warm and welcoming ambiance created by the team. Front desk employees are particularly noted for their politeness and willingness to assist with anything from luggage to sightseeing tips.

The reception staff routinely receive accolades for their exceptional service and accommodating nature. Even during busy periods, their professionalism and friendliness leave a lasting positive impression. Guests appreciate the attentive and courteous approach with many singling out individual members for their exemplary service, such as Daniel and Sean.

The staff's commitment to creating a hospitable environment extends throughout the hotel, from the reception to the breakfast area. Visitors frequently mention the positive atmosphere and the extra mile staff go to ensure a pleasant stay, including providing complimentary refreshments in the lobby. Noteworthy is the commendable level of English proficiency among the staff, which is particularly appreciated by international travelers.

Overall, guests consistently describe the staff as kind, service-minded and genuinely interested in making each visitor's experience memorable. This high level of customer service significantly enhances the appeal of Hotel Astoria, making it a recommended choice for travelers seeking both comfort and exceptional hospitality.

Wi-Fi
Hotel Astoria, part of the Best Western Signature Collection, generally offers guests good WiFi connectivity throughout the premises, both in the rooms and common areas such as the lobby and reception lounge. Many guests were satisfied with the experience, highlighting the WiFi as good, strong and fast enough to accommodate activities like online work. The availability of free WiFi is a significant plus and the high-speed internet access is appreciated by many visitors. Some reviews noted that it was secure and stable, which added value to their stay.

However, a few guests experienced issues with the WiFi, mentioning that the signal was weak in some rooms and that the connection could be slow at times. A minority also pointed out concerns about the open WiFi network's security, suggesting that password protection would be beneficial to enhance security measures.

In sum, while most guests found the WiFi service to be reliable and efficient, there are areas for improvement, particularly in ensuring a consistently strong signal and securing the network for safe usage.

Family
Hotel Astoria, part of the Best Western Signature Collection, is a small and cozy establishment that caters well to families. The hotel boasts a family-friendly atmosphere with spacious rooms accommodating families of four comfortably. Staff are noted to be welcoming and family-friendly, which enhances the overall stay for those traveling with kids.

The breakfast area is particularly child-friendly and offers a variety of options to suit different tastes, making mornings easier for families. Additionally, complimentary breakfast and WiFi options cater to family travelers' needs. The hotel also provides a free baby cot upon request, easing the stay for families with infants.

The lounge area is a highlight for many with complimentary coffee, tea and fruits available throughout the day, creating a welcoming space for both parents and children to relax. The lounge's cozy ambiance is often enhanced by soft jazz music, making it a comfortable spot for families to unwind after a day of activities.

The hotel's location is convenient with many kid-friendly attractions nearby, making it a suitable choice for families looking to explore the area. Despite some noise in certain areas and accessibility concerns, the numerous positive aspects such as comfortable bed arrangements, spacious family rooms with balconies and a cozy environment make it a good option for a family stay.

Families can enjoy a lovely blend of comfort and convenience, ensuring both parents and children have a memorable and pleasant stay at the Hotel Astoria.

Nightlife
Hotel Astoria, Best Western Signature Collection, stands out for its vibrant and bustling nightlife scene. Situated in a prime central location, the hotel is conveniently close to a plethora of bars, clubs and restaurants. Nearby attractions such as the Tivoli Gardens, the meatpacking district and Vesterbro offer an array of entertainment options within walking distance.

The proximity to excellent nightlife venues makes the hotel a perfect spot for those looking to explore Copenhagen's evening offerings. However, this central location does come with its downsides. Guests have noted that the hotel can be quite noisy at night with disturbances from street traffic, trains and the sounds of partying pedestrians. Despite this, the noise levels are manageable, especially with the windows closed and earplugs are provided for light sleepers.

The hotel staff, particularly the night porter, receive high marks for their helpfulness and attention to guest needs during these busy evenings.

In summary, Hotel Astoria offers a fantastic location for nightlife enthusiasts with easy access to a vibrant array of activities and venues, albeit with some inevitable nighttime noise.

3 Star
Hotel Astoria, part of the Best Western Signature Collection, consistently delivers a three-star experience, aligning with expectations for mid-range accommodations. Guests frequently highlight the hotel’s great value for money, appreciating its economical price, especially given its central location, particularly close to the train station. The breakfast offered is deemed very good for the price, adding to the overall value.

While the hotel is described as functional and possessing a charming, quaint atmosphere, it is not without its shortcomings. Some reviews note that the facilities are old-fashioned and the rooms are basic with narrow beds and a bit of noise from the nearby trains. Additionally, cleanliness and comfort could occasionally be questionable, leading some to feel that the hotel does not fully meet three-star standards.

Despite this, the hotel's charm lies in its historic ambiance and the respectful renovations it has undergone. While it may not match the modern standards of some three-star hotels, it provides a cozy and convenient base for a weekend in the city. This consistency with the Best Western brand is reflected in both positive and negative aspects, providing guests with a clear expectation of what a stay at Hotel Astoria entails.

Honeymoon
Hotel Astoria, part of the Best Western Signature Collection, excels in creating a romantic atmosphere that makes it a great destination for couples. Reviews highlight its suitability for honeymooners, often describing it as the perfect honeymoon location. The hotel provides cozy and clean rooms, though some may find the decor a bit old-fashioned. Despite the occasional dark stain or outdated bedroom, the overall ambiance remains hospitable, romantic and luxurious enough given its three-star rating.

Guests praised the special touches provided by the hotel, such as small tokens to celebrate special occasions like wedding anniversaries. Honeymoon packages and a dedicated honeymoon suite are also available, further adding to the romantic setting. Couples-friendly amenities enhance the experience, making Hotel Astoria a lovely choice for those seeking a romantic escape. However, it is worth noting that a few guests mentioned issues like requested separate beds and broadband connectivity that were not up to expectations. Overall, the hotel's romantic decor and couple-centric services make it an ideal spot for honeymooners looking for a cozy and charming getaway.

Dog Friendly
Hotel Astoria, part of the Best Western Signature Collection, shines as a premier choice for travelers with canine companions. This dog-friendly hotel offers a considerate policy allowing pets, ensuring that four-legged guests feel just as welcome as their human counterparts. Conveniently located near dog parks, the hotel provides ample opportunities for pets to enjoy their stay outdoors. Thoughtful amenities, such as dog bowls, add a special touch, ensuring that dogs' needs are well catered for. Reviews highlight the positive experiences with many noting that dogs were notably happy during their stay. Despite the welcoming atmosphere for pets, some services related to dogs are not included. Overall, Hotel Astoria stands out for its genuine pet-friendly atmosphere, making it a top pick for travelers with dogs.


No, Hotel Astoria, Best Western Signature Collection doesn't have any pool.

No, a spa isn't available at Hotel Astoria, Best Western Signature Collection.

Yes, Hotel Astoria, Best Western Signature Collection welcomes dogs.

No, parking facilities aren't available at Hotel Astoria, Best Western Signature Collection.

No, Hotel Astoria, Best Western Signature Collection doesn't have a gym.

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