5-Star HotelSummary of reviews related to the '5 Star' categoryMeliá Milano, a five-star hotel conveniently located within a short walk from the Lotto metro station, presents a mixed bag of experiences according to guest reviews. On the positive side, some guests had experiences that lived up to the five-star rating, praising the hotel's great decor and decoration, high-quality services and exceptional hospitality. The cleanliness and the friendliness of the staff also received commendations, alongside specific highlights such as the perfect decor elements and an executive lounge that offers an added tier of luxury.
However, several reviews indicate that Meliá Milano often falls short of five-star expectations. Common grievances include rooms that do not meet the stated star level with some guests finding them dated, in need of repairs or simply not reflective of a five-star standard. Criticisms were also directed towards the service, which many felt lacked the attentiveness expected from a top-tier establishment. Some pointed out specific drawbacks such as inadequate soundproofing and unsatisfactory breakfast quality. Moreover, concerns about value for money were frequently raised with a general sentiment that the hotel's pricing does not align with the quality provided.
While there are redeeming qualities to the Meliá Milano experience—such as the magical atmosphere for special occasions and certain five-star level aspects—the overall consensus suggests inconsistency in meeting the high standards implied by its five-star rating.
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