Cozumel20.50009900,
-86.95915500,
C/ 21 Sur # 44 Entre Rafael E. Melgar Y 5ta. Av. Colonia Andrés Quintana Roo(Show on Map)
8.9
Excellent
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Summary of reviewsVillas El Encanto Cozumel provides a peaceful and enchanting retreat, combining the charm of a jungle-like setting with urban convenience. Situated close to downtown Cozumel, it offers easy access to local amenities while maintaining a quiet and serene environment. The lush gardens create a picturesque atmosphere, further enhancing the sense of tranquility and privacy.
Guests consistently praise the spacious, impeccably clean rooms, noting the home-away-from-home feel with comfortable beds and tasteful decor. Many accommodations come with private amenities such as balconies and pools, contributing to a luxurious and relaxing stay. The property also features well-maintained communal areas, including shared kitchens and sparkling clean pools set amidst beautifully landscaped gardens.
The exceptional hospitality provided by the staff and owners, including Ana and Martin, is frequently highlighted. Guests appreciate the warm welcome and personal touches that make them feel at home, along with the helpfulness and friendliness of the staff, who are always ready to assist and offer recommendations.
While the Wi-Fi connectivity occasionally presents challenges, the overall experience at the hotel remains positive due to the attentive service and high-quality amenities. The dual pools, surrounded by vibrant murals and hammocks, offer a serene escape, appealing to families and couples looking to unwind.
Visitors find exceptional value for money at Villas El Encanto Cozumel, often describing it as a top-notch choice with excellent facilities and attentive service. The property stands out as a romantic retreat, perfect for couples and special occasions, with its private pools and serene setting adding an intimate touch. This captivating hideaway promises a memorable and rejuvenating getaway, offering an idyllic blend of nature and urban convenience. Show more
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Aparthotel Taking Steps Towards Sustainability
This hotel is committed to the environment and sustainability, implementing eco-friendly practices in all operations. This includes the use of renewable energy and responsible management of natural resources. The minimalist architectural design focuses on functionality and simple aesthetics, and the property features a saltwater pool, promoting responsible tourism in harmony with nature.
Romantic Aparthotel
These villas provide a charming and private setting, ideal for couples seeking a romantic escape. The cozy atmosphere and personalized service ensure a memorable and intimate experience.
Aparthotel with Swimming Pool
These villas provide a home-away-from-home experience with a garden, sun terrace, and swimming pool. It's a great option for those seeking a more intimate and relaxed stay.
Infinity Pool Private Pool Outdoor Pool
Number of pools2
Pool 1 information:
Location of the pool:Outdoor pool
Is it a pool of special type?
Sea / Salt water pool
Infinity pool
Pool surface size:32 m2
Pool minimum depth:1,20 m
Pool maximum depth:1,52 m
Pool maximum length:8 m
When is the pool open?All year
Opening hours:06:00 - 22:00
The pool also has:
Pool fountain
Around the pool, there are also available:
Showers
Towels
Sunbeds
Umbrellas
The water of the pool is sanitized using:
Minerals
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Pool 2 information:
Location of the pool:Outside the SUITE ROOM
Is it a pool of special type?
Sea / Salt water pool
Infinity pool
Pool surface size:12 m2
Pool minimum depth:0,30 m
Pool maximum depth:1,52 m
Pool maximum length:3,60 m
When is the pool open?All year
Opening hours:06:00 - 22:00
The pool also has:
Waterfall
Around the pool, there are also available:
Showers
WC
Changing facilities
Towels
Sunbeds
Umbrellas
The water of the pool is sanitized using:
Minerals
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
The hotel also has:
Rooms with private pools
Additional information regarding the hotel:Our 2 pools are salt swimming pools. One is located outside of the Suite and it is the private pool for this room. The other one is the biggest pool at the hotel and it is the common pool for most of the rooms at the hotel.
These villas provide a private and comfortable stay with a touch of local charm. The spacious accommodations and personalized service ensure a relaxing and intimate experience.
4-Star Aparthotel
Located in a quiet residential area, Villas El Encanto offers comfortable apartment-style accommodations. Guests appreciate the peaceful setting, well-equipped kitchens, and private balconies. It is suitable for longer stays and independent travelers.
Aparthotel with Outdoor Pool
Villas El Encanto features an outdoor pool and apartment-style accommodations, offering a comfortable and self-sufficient stay. The location is convenient for exploring local attractions.
Aparthotel with Private Pool Rooms
This aparthotel offers Deluxe Suites and luxury suites with private pools, some located on balconies. The private pools are intimate and exclusive, enhanced by high bamboo fencing for privacy.
Aparthotel near The Beach
Aparthotel for Honeymoon
Aparthotel with Parking
Aparthotel with Infinity Pool
Aparthotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Other Pueden hacer ek check out dejando la llave en la habitación
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? Yes
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas and guest rooms
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Recomendarle al huésped ir al hospital
Is there a doctor available either on-site or on-call? No
Has the hotel closed during the pandemic? Yes Reopening Date: 06/01/2020
VillaThis room offers contemporary décor, air conditioning, safety box, minibar and a private bathroom including hairdryer.
One-Bedroom ApartmentThis apartment offers contemporary décor, air conditioning, safety box, minibar and a private bathroom including hairdryer. It also features a kitchen with stove, microwave and coffee maker.
Deluxe Suite with Private PoolPrivate pool
Mininbar
Private bathroom
Terrace
Apartment with BalconyBoasting a private entrance, this air-conditioned apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a hairdryer. In the kitchenette, guests will find a stovetop, a refrigerator, kitchenware and an oven. This wheelchair accessible apartment has a pool with a view, a seating area and a toilet with grab rails. The unit has 1 bed.
Deluxe ApartmentGuests will have a special experience as this apartment offers a pool with a view. This spacious apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The well-fitted kitchenette has a stovetop, a refrigerator, kitchenware and an oven. This apartment is air-conditioned and features a private entrance, a minibar as well as a terrace with garden views. The unit offers 3 beds.
Deluxe Double RoomThis double room offers a pool with a view. Meals can be prepared in the well-fitted kitchenette, which comes with a stovetop, a refrigerator, kitchenware and an oven. The double room provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Guest Reviews
8.9
Excellent
Location
Villas El Encanto Cozumel offers guests a serene escape within a lush, garden-like setting, creating a jungle atmosphere in the heart of a bustling city. The hotel is strategically situated close to downtown Cozumel, providing easy access to the main street, local restaurants, and shops while maintaining a peaceful and quiet ambiance. This picturesque location is perfect for those seeking proximity to amenities without the noise of the city center. The surrounding area offers tranquility and safety, making it an ideal spot for relaxation. Guests appreciate the accessibility to grocery stores, the seafront, and the city center—just a short walk away. Although the property is slightly removed from the immediate downtown hustle, it remains conveniently close to everything needed for a delightful vacation experience. The combination of greenery, privacy, and thoughtful service culminates in a memorable stay, accentuating the charming contrast between nature and urban convenience.
Rooms
Villas El Encanto Cozumel receives glowing praise for its accommodations, which stand out for their spaciousness and cleanliness. The rooms and villas are often described as not only large and comfortable but also beautifully decorated, offering a cozy, home-away-from-home experience. Guests frequently note the comfort of the beds and the high level of cleanliness throughout the facilities.
A standout feature is the serene garden environment that surrounds the rooms, providing a peaceful setting with the added bonus of unique birds visible from some balconies. Many rooms have their private amenities, such as balconies, terraces, or even private pool areas, all contributing to a sense of luxury and relaxation.
Guests appreciate the availability of a shared kitchen, although some would prefer a private option. The presence of an indoor parking area adds convenience for those traveling with scooters. Additionally, the villas and cabins offer plentiful wardrobe space, making longer stays very comfortable. The common areas, including double pools and lush gardens, enhance the restful and peaceful atmosphere of the place, making it an ideal spot for short stays or truly relaxing getaways.
Beds
Villas El Encanto Cozumel is noted for offering guests a relaxing night's sleep, thanks to their comfortable accommodations. The rooms feature a variety of bed types, including king-size and queen-size beds, all of which are frequently praised for their comfort. Visitors commonly highlight how comfortable the beds are, with many describing them as big and cozy. The bedding also receives positive attention, often noted as being great or excellent, coupled with clean, nice linens that enhance the overall sleep experience. While there is the occasional mention of a less favorable experience, such as a very small bed or a bed that was considered terrible, these instances appear to be exceptions rather than the rule. Guests in the deluxe suites particularly appreciate the comfy beds, pillows, and sheets, with several reviews mentioning how the comfort of both the beds and the rooms made for an exceptional stay.
Cleanliness
Villas El Encanto Cozumel consistently impresses guests with its exceptional standards of cleanliness and well-maintained facilities. Visitors can expect very clean and comfortable accommodations, with rooms that are both spacious and cozy. Housekeeping services are impeccable, ensuring that rooms are cleaned daily and fresh towels are available as needed. The communal areas, including a shared kitchen and pool, are kept sparkling clean, providing a relaxing environment for all guests. The property itself is well-maintained, featuring a beautiful garden and well-kept grounds that create a serene setting. The staff and owner are frequently praised for their helpfulness and friendliness, contributing to an excellent overall stay. Guests find the villas, pool, and grounds to be immaculate, showcasing thoughtful attention to detail. The property's combination of cleanliness, comfort, and a tranquil atmosphere makes it a standout choice for visitors looking for a relaxing getaway.
Staff
Visitors to Villas El Encanto Cozumel consistently highlight the exceptional hospitality offered by both the staff and owners, particularly Ana and Martin. Guests often mention the warm welcome they receive upon arrival, noting how the personal touch makes them feel truly at home. Reviewers appreciate the staff's attentive nature, noting their willingness to assist at all times and their readiness to provide valuable recommendations for dining and snorkeling excursions. During challenging situations, such as a hurricane warning, the staff's attentiveness and care do not go unnoticed.
The team is frequently described as incredibly friendly, hospitable, and accommodating, with several guests mentioning specific members, like Francisco and Monse, for their exceptional service. Many guests praised the seamless check-in process facilitated by the staff, as well as their overall availability and kindness throughout the stay. The consistent hospitality and attention to detail ensure that the experience at Villas El Encanto Cozumel feels less like a typical hotel stay and more like being welcomed into a warm, inviting home.
Wi-Fi
At Villas El Encanto Cozumel, guests can generally expect a mixed experience when it comes to Wi-Fi connectivity. While some visitors have found the Wi-Fi to be reliable and described it as "good" or even "great" in their rooms, others experienced less ideal conditions, noting the service to be poor, spotty, or almost non-existent at times. Despite occasional sluggishness and connection issues, the helpful staff, particularly Monse, have been commended for their assistance in resolving technical concerns. Aside from the Wi-Fi, the property exceeds expectations with its amenities, and guests can enjoy additional features such as bike rentals during their stay.
Pool
Amidst the tranquil surroundings of Villas El Encanto Cozumel, the pool experience stands out as a serene retreat for guests. The property boasts two inviting pools set within a beautifully maintained garden, offering a peaceful escape in a lush and whimsical atmosphere. Visitors appreciate the private and quiet nature of the pool areas, often having the luxury of enjoying them alone or with little company. The gardens are adorned with colorful murals, flowers, and hammocks, enhancing the relaxing ambiance. While the pools are generally praised for being pleasant and perfect for a refreshing dip, a few guests noted that they could be cleaner. Despite this, the overall setting with its sun loungers and abundant seating makes for a delightful spot to unwind. Families and kids particularly enjoy the swimming opportunities, making the pools a highlight of their stay. With its peaceful location in a residential area and friendly resident dogs adding to the charm, Villas El Encanto provides a beautiful and soothing retreat for travelers seeking relaxation amid nature.
4 Star
Villas El Encanto Cozumel offers exceptional value for money, making it a standout choice for visitors to the island. Guests consistently praise the excellent facilities and the thoughtfully designed concept of the villas, which are noted for their cleanliness and the attentive service provided by the staff. Despite the higher prices typically associated with island stays, this hotel delivers a high-quality experience, earning descriptions of being perfect and garnering glowing five-star reviews.
The property provides a laid-back atmosphere, which adds to the enjoyment of the stay. Hospitality is a hallmark of the experience here, with guests impressed by the genuine kindness and excellent service from the staff that makes leaving difficult. Set in a lush and exotic environment, the accommodations further enhance the sense of a true getaway. Overall, Villas El Encanto Cozumel is recognized as a top-notch hotel offering a memorable stay without the excessive expense usually expected in such prime locations.
Private Pool
Villas El Encanto Cozumel offers an enchanting escape with its private pools that come with several suites and rooms, creating an intimate and exclusive experience for guests. Nestled within a lush garden setting that feels like a jungle retreat in the heart of the city, the property provides a serene and tranquil atmosphere. Guests have praised the beautifully designed villas and little apartments, highlighting the secluded private pools as a standout feature. The high bamboo fencing around some of these pools adds an extra layer of privacy, enhancing the sense of a personal hideaway. Many visitors have thoroughly enjoyed their stay, noting the private pools as a wonderful amenity that contributed to a relaxing getaway. Despite the occasional inconvenience, such as mosquitoes, the allure of having a private pool in such a picturesque and peaceful environment makes Villas El Encanto a highly recommended destination for a rejuvenating retreat.
Romantic
Nestled in a tranquil neighborhood, Villas El Encanto Cozumel offers a serene escape for those seeking a peaceful and romantic retreat. This charming hideaway is often described as a little paradise, an oasis amidst the jungle that envelopes guests in nature's embrace. The ambiance is quiet and serene, providing a refuge for those wanting to distance themselves from the hustle and bustle of the city center.
Perfect for couples and families alike, the villas serve as a cozy sanctuary ideal for romantic getaways and special celebrations, such as honeymoons. Guests are greeted by brilliant, friendly staff who enhance the feeling of being in this special escape. The private pool, patio, and grounds available to residents add an exquisite touch to the experience, offering breathtaking views and peaceful vibes.
Whether visitors are drawn to the calming ambiance or the allure of being in a secluded haven, Villas El Encanto Cozumel promises a super romantic and unforgettable stay.
Yes, Villas El Encanto Cozumel has pool(s) that belong to one or more of the following categories: Infinity Pool, Private Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Villas El Encanto Cozumel.
No, Villas El Encanto Cozumel doesn't allow dogs.
Yes, parking facilities are available at Villas El Encanto Cozumel.