The Black Swan Lee - Lenox, part of the Ascend Hotel Collection, is set in an exceptional location alongside a serene lake, offering guests stunning views and easy access to nearby towns such as Lee, Lenox, and Stockbridge. Guests appreciate the hotel's convenient proximity to local attractions, cultural venues like Tanglewood Music Center, and a variety of shopping and dining options, making it an ideal base for exploring the Berkshires.
The hotel's on-site Indian restaurant, Mint, receives high praise for its authentic and delicious cuisine, with ample portions and exceptional service enhancing the overall guest experience. While breakfast offerings are mixed, many guests enjoy the complimentary continental breakfast with its ample variety, served in a cozy area overlooking the lake.
Rooms at The Black Swan are spacious and meticulously clean, with recent updates providing modern amenities and comforts like cozy fireplaces and spa-like tubs. Lake-view rooms are especially popular for their calming vistas and private balconies. The hotel’s cleanliness is a standout feature, with guests often complimenting the spotlessness of the accommodations and well-maintained grounds.
The staff at The Black Swan Lee - Lenox are frequently praised for their professionalism, friendliness, and eagerness to assist guests. Their welcoming nature and excellent local knowledge contribute significantly to the positive guest experience.
Although the free WiFi and cell phone connectivity could be improved, and there are some limitations in accessibility, the hotel impresses overall with its hospitality and service. Guests often highlight the comfortable beds and tranquil environment, lending to restful stays amidst beautiful surroundings. The hotel also stands out for being pet-friendly, making it a popular choice among dog owners.
Overall, The Black Swan Lee - Lenox is recognized for its value, charming setting, and excellent service, establishing itself as a recommended choice for those seeking a peaceful retreat with natural beauty and central accessibility.
The Hampton Inn Kingston stands out for its prime location, which is central to numerous shopping areas, food outlets and notable attractions like the Rhinebeck Bridge, downtown Woodstock and Bard College campus. Guests frequently commend the convenience of being close to restaurants, grocery stores and necessary amenities, making it an ideal base for tourists.
Breakfast at the hotel is frequently praised for its diverse and delicious offerings, which include both hot and cold items, healthy choices and additional treats like "goodie bags" and nightly cookies. The atmosphere is noted to be family-friendly, adding value to the stay with the inclusion of breakfast in the room rate.
Guests find the rooms at Hampton Inn Kingston to be exceptionally clean, spacious and well-equipped with amenities like fridges, microwaves and coffee setups. The rooms' size, tasteful decoration, comfortable bedding and effective soundproofing contribute to a pleasant stay. The overall impression of the rooms is positive, despite occasional mentions of a need for a refresh.
Cleanliness is a hallmark of the Hampton Inn Kingston with guests repeatedly applauding the hotel's spotless condition and well-maintained premises. Modern amenities and conveniently located accommodations further enhance this impression, along with easy parking and a high-quality breakfast.
The hotel staff receives high marks for their friendliness, helpfulness and professionalism. Guests often praise the courteous and efficient front desk employees, who contribute to a welcoming and home-like atmosphere. The staff's exceptional service and readiness to assist leave a lasting positive impression.
The pool is another appreciated feature, known for its clean and well-maintained conditions. The heated pool, available during late hours, provides a relaxing amenity that many guests enjoy, even if they choose not to use it.
Opinions on bed comfort are mixed. While many guests find the beds comfortable and cozy, some mention issues such as firmness or lumpy mattresses. Despite these varied experiences, the majority still lean towards a positive perception of bed comfort.
Overall, the Hampton Inn Kingston earns solid evaluations, often receiving descriptors such as very good and exceptional. While some guests note that the rates are not the cheapest, the hotel's facilities, services and overall experience deliver a commendable and satisfying stay.