Hotel Embaixador

Cruzeiro , , Rua Capitão Neco, 20 (Show on Map)
7.4
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsHotel Embaixador, situated in the heart of downtown Cruzeiro, is highly praised for its prime location, providing easy access to shops, restaurants and key landmarks. Its proximity to major city attractions and institutions, coupled with breathtaking views of the Mantiqueira mountain range from the hotel's cafeteria, makes it an ideal choice for travelers seeking convenience and picturesque surroundings.

The hotel's breakfast receives commendations for its variety and abundance, offering a delicious and fulfilling start to the day. Guests consistently highlight the quality and selection of fruits, breads, cakes and juices, along with the cleanliness and early start time of 6:00 AM. Despite some occasional mentions of replenishment delays and minor issues with certain food items, the breakfast is generally well-received, adding value to the guests' overall experience.

Rooms at Hotel Embaixador are often noted for their spaciousness and cleanliness with large bedrooms and bathrooms being standout features. Guests appreciate the comfort and organized presentation of the accommodations. However, some reviews point to the aging infrastructure, such as outdated installations, functioning issues with air conditioning units and noise due to the central location. Maintaining improvements could further enhance guest satisfaction.

While cleanliness receives mixed reviews, many guests praise fresh and clean bedding and well-maintained rooms. However, there are observations about inconsistencies in housekeeping, especially in bathrooms, where occasional dirt and mold issues are noted. This indicates a potential area for improvement to elevate the overall guest experience.

One of the hotel's strongest assets is its friendly and attentive staff. Guests frequently commend the team for their exceptional service, politeness and professionalism with specific mentions of employees going above and beyond to ensure a pleasant stay. This level of service significantly contributes to the welcoming atmosphere and positive guest experiences.

The hotel faces challenges with its Wi-Fi service with frequent reports of unstable and slow connections, causing frustration for guests relying on the internet for work or personal use. Additionally, parking at the hotel is noted for its limited space and tight maneuvering conditions, although the availability of a valet service and free parking mitigates some inconvenience.

Beds at Hotel Embaixador receive mixed feedback, though the majority is positive. Guests appreciate the comfort and cleanliness of the beds and bedding, contributing to restful sleep. However, some reviews point out issues with mattress softness, noise and size, indicating areas where consistency could be improved.

In summary, Hotel Embaixador offers a convenient and comfortable stay with its excellent location, varied breakfast, spacious rooms and exceptional staff service. Though there are areas for enhancement, such as the Wi-Fi, parking and housekeeping consistency, the overall experience remains positive for many guests seeking a well-located and welcoming hotel in Cruzeiro.
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Room Types
Double Room with Patio Offering free WiFi, this air-conditioned room features a balcony. It includes a flat-screen cable satellite TV and a work desk.

Twin Room with Balcony Offering free WiFi, this air-conditioned room features a balcony. It includes a flat-screen cable satellite TV, and a work desk.

Single Room with air conditioner This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with mountain views. The unit offers 1 bed.

Triple Room with Balcony This air-conditioned triple room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with mountain views. The unit has 2 beds.

Standard Double Room with Fan The double room provides a minibar, a wardrobe, a balcony with city views as well as a private bathroom featuring a shower. The unit offers 1 bed.

Twin Room The twin room features a minibar and a wardrobe, as well as a private bathroom boasting a shower. The unit has 2 beds.

Standard Double Room with Fan The double room features a minibar, a wardrobe, a balcony with city views as well as a private bathroom boasting a shower. The unit has 1 bed.

Basic Triple Room The triple room features a minibar, a wardrobe, a balcony with city views as well as a private bathroom boasting a shower. The unit has 3 beds.

Guest Reviews
7.4
Good
Location
Hotel Embaixador enjoys high praise for its enviable location, nestled in the heart of the city center. The convenience of being situated in downtown Cruzeiro allows guests easy access to shops, restaurants and local attractions. Many reviewers highlighted its proximity to major landmarks, the city's main square and essential amenities such as pharmacies and theaters. The hotel's central location facilitates exploration on foot, making it an ideal choice for travelers who appreciate the convenience of having everything within walking distance.

Guests frequently mentioned the excellent view from the hotel's cafeteria, which offers a beautiful panorama of the Mantiqueira mountain range, adding a delightful touch to their stay. The strategic placement also benefits those visiting nearby institutions, such as Hospital Santa Casa de Cruzeiro, providing comfort and accessibility for various purposes, including work and healthcare.

Overall, the hotel's location, combined with good service and quality breakfast, creates a practical and pleasant experience for guests looking for the convenience of staying at the heart of the city.

Breakfast
Hotel Embaixador has garnered largely positive reviews for its breakfast offerings with many guests describing it as very good, abundant and varied. Numerous comments highlight the breakfast as complete with a good selection of fruits, breads, cakes and juices, complementing the simple yet satisfying nature of the meal. Guests often found the breakfast to be well-served and following hygiene standards.

While some appreciated the convenience of an early start time at 6:00, others were pleased with the quality of the coffee and the range of options available. The breakfast has been repeatedly described as delicious, fulfilling, cozy, abundant and with very good or excellent cleanliness.

Despite the overwhelmingly positive feedback, there were occasional mentions of shortcomings. Some guests noted issues such as items not being replenished promptly, lack of cheese bread and certain food items not being fresh. Specific criticisms included the melted butter and artificial or mixed orange juice with a few guests remarking that the overall standard could be improved.

In summary, the breakfast at Hotel Embaixador is generally well-received and considered a good value by many with a few areas identified for potential enhancement. The location and staff also received praise, contributing positively to the guests' overall experience.

Rooms
Hotel Embaixador boasts an enviable location right in the heart of the city, making it ideal for those aiming for convenience. The accommodations are frequently praised for their spaciousness with large bedrooms and bathrooms being a standout feature. Guests consistently note the rooms’ comfort and cleanliness, appreciating the organized and tidy presentation. The views, particularly those of the Mantiqueira mountain range, add a special touch to the experience.

The hotel’s breakfast earns high marks and the friendly, accommodating staff further enhances the stay. Specific employees, such as Vanda, receive commendation for their exceptional service and flexibility in attending to guests’ needs.

However, several reviews highlight areas in need of improvement. Though many rooms offer ample space and good air conditioning, the building itself shows signs of aging. Problems such as old installations, poorly functioning air conditioning units and outdated sheets and towels are noted. Noise from the surrounding streets can also be an issue, given the central location.

Certain amenities fall short with no smart TVs available and some rooms suffering from maintenance issues like loose floor tiles, smelly towels and sewer smells. The bathrooms could benefit from renovations too, as guests report low-flow showers, small shower doors and general outdated appearances.

In summary, while Hotel Embaixador provides spacious, comfortable accommodations with excellent service and prime location, there are significant opportunities for updates and improvements to make the stay even more enjoyable.

Beds
Hotel Embaixador offers a mix of experiences when it comes to their beds, though the majority of feedback focuses on positive aspects. Guests frequently mention the comfortable beds and clean, fresh bedding, which contribute significantly to a good night's sleep. The beds are described as great, good and even superb by some with particular praise for the bed comfort, pillows and cleanliness.

However, not all reviews are glowing. A notable number of guests remarked on the softness of the mattresses—sometimes describing them as too soft or noisy, leading to discomfort. Some beds creak or have broken springs, which detracts from the overall sleeping experience. There are also mentions of bed sizes being small or the mattress leaning towards the center, causing back pain.

Despite these issues, many guests still appreciated the overall comfort of the beds and pillows and the clean bed linens. These factors, alongside the attentive customer service, often result in a pleasant stay for many visitors at Hotel Embaixador.

Cleanliness
Hotel Embaixador has mixed reviews when it comes to cleanliness, but it does offer some positive aspects worth noting. Guests frequently mention the clean and fresh bedding and rooms that are described as "super clean and smelling fresh." There are also several mentions of perfect or very good cleaning, which are complemented by good organization throughout the hotel.

In terms of what needs improvement, some guests reported inconsistencies in room cleaning with issues like hairs in the bathroom, stains on floors and walls and unremoved trash. Bathrooms, in particular, were highlighted as needing more attention with mentions of dirt, mold and unpleasant smells. Some guests also noted that housekeeping could be more thorough and that facilities required an upgrade.

Despite these issues, the hotel receives praise for its attentive staff and satisfying breakfast, making it a reasonable option for travelers who prioritize good service and convenient locations. For those considering a stay, it's worth noting that while the rooms are generally clean, the level of cleanliness can vary.

Staff
At Hotel Embaixador, guests have consistently praised the staff for their exceptional service and politeness. Many reviews highlight the employees as being very friendly, courteous and always ready to assist. From the reception desk to the cleaning crew, every staff member is noted for their attentiveness and professionalism.

Receptionists, in particular, receive frequent commendations for their helpful nature and warm welcomes. Specific mentions of staff members like Rafael and Mrs. Lurdes exemplify the personal touch that enhances the guests' experiences. The team's willingness to go above and beyond, such as assisting with pressing matters like contacting the police, further underscores their commitment to excellent service.

Overall, the staff at Hotel Embaixador contribute significantly to a welcoming and efficient atmosphere, making guests feel valued and well taken care of during their stay.

Wi-Fi
Hotel Embaixador faces significant challenges with its Wi-Fi service. Guests consistently report issues such as unstable connections, frequent interruptions and very slow speeds. The internet service often disconnects, causing frustration among those relying on it for work or personal use. Overall, the Wi-Fi is unreliable and fails to meet the needs of travelers seeking a stable and fast internet connection.

Parking
The parking situation at Hotel Embaixador has been a frequent point of discussion among guests. While the hotel does offer parking amenities, the parking lots are notably small and can only accommodate a handful of cars, often leading to limited availability. Parking is free and valet service is available, which some guests found helpful. However, many reviews mention the tightness and compact nature of the parking spaces, making maneuvering quite difficult.

There are two garages: one next to the building that seems to garner positive remarks and another that is safe but located in a dimly lit alley. This second garage adds an extra layer of inconvenience as guests must manually open and close the gate. Additionally, the overall lack of adequate parking management has been highlighted with instances of guests having to leave their cars on the street when all spots were occupied. Despite the challenges, those who managed to secure a spot did find the parking service useful, albeit not without its hurdles.

In summary, while Hotel Embaixador does provide parking options, the limited space and tight maneuvering conditions might pose challenges, especially during peak times.


No, Hotel Embaixador doesn't have any pool.

No, a spa isn't available at Hotel Embaixador.

No, Hotel Embaixador doesn't allow dogs.

Yes, parking facilities are available at Hotel Embaixador.

No, Hotel Embaixador doesn't have a gym.

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