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Hotel Fenix

Cucuta , 12114 Avenida 7 Barrio El Salado (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Fenix enjoys a strategic location, particularly advantageous for travelers requiring quick access to Cucuta airport, just a 5-minute drive away, making it ideal for short stays or layovers. While the hotel is situated far from the city center, guests appreciate its accessibility to public transportation and nearby shopping centers, adding to its value for money.

The hotel’s breakfast offerings receive mixed reviews. Many guests praise the delicious, well-presented food and friendly staff, especially highlighting the good coffee. However, others note a lack of variety, minimal portions and issues with food temperature. Suggestions for a buffet-style breakfast have been made, indicating room for improvement in this area.

When it comes to dining, the hotel's restaurant is a highlight with guests commending the delicious food, good portion sizes, extensive menu and excellent service. While some guests found the food average or noted issues like unavailable menu items, the general consensus is favorable, making the restaurant a notable feature for lunch and dinner.

Accommodation at Hotel Fenix is generally well-received with guests praising the spacious, clean and comfortable rooms equipped with modern amenities like air conditioning and Smart TVs. Occasional issues with hot water, cleanliness and noise from nearby reception areas are reported, but these do not significantly detract from the overall positive experience. Amenities like Jacuzzis and Netflix add a touch of luxury, enhancing the stay.

Hotel Fenix stands out for its high standards of cleanliness with guests frequently praising the clean rooms, facilities and pool area. The housekeeping staff receives accolades for their diligence, although there are occasional remarks about less-than-pristine elevators or minor inconvenience. The hotel maintains a generally hygienic and inviting atmosphere.

The outstanding staff at Hotel Fenix is widely praised for their kindness, politeness and exceptional service. The friendliness and helpfulness of the team create a welcoming environment with the reception and pool staff receiving particular commendation for their attentiveness and efficiency.

The hotel's wifi service is limited with a stable connection mainly available in the reception area. This might be a drawback for guests needing reliable in-room internet access, despite some level of connectivity in shared spaces.

The pool area is a prominent feature, consistently lauded for its cleanliness, spaciousness and inviting atmosphere. The addition of a jacuzzi, although sometimes lacking hot water, enhances the experience. Noise control and occasional maintenance lapses are noted but do not overshadow the generally positive feedback.

Hotel Fenix is recognized as a family-friendly accommodation with numerous guests recommending it for family visits. The hotel provides a comfortable and enjoyable environment for families, particularly enjoying the pool area suited for both adults and children.

Finally, the beds at Hotel Fenix receive mixed reviews. Many guests find the beds exceptionally comfortable, while some describe them as overly hard. Issues with bed cleanliness and noise are occasionally mentioned, though many visitors enjoy a pleasant sleep.

Overall, Hotel Fenix offers a commendable stay with its strategic airport location, delightful dining options, clean and comfortable rooms, superb staff and a family-friendly atmosphere, ensuring a largely positive experience for guests.
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Categories

Family Friendly Hotel

This hotel features a kids' swimming pool and family rooms. It offers amenities such as a restaurant, room service, and BBQ facilities. The staff is friendly and provides a family/child-friendly environment.

Dog Friendly Hotel

This hotel is tagged as pet-friendly. It offers accommodation for pet owners.

Hotel with Swimming Pool

Features a friendly staff and clean rooms, which can enhance the overall pool experience. A comfortable and welcoming environment contributes to a relaxing stay.

Outdoor Pool

Business Hotel

This hotel provides basic accommodation and services, suitable for short business stays.

Hotel with Outdoor Pool

Hotel Fenix provides guests with an outdoor swimming pool as part of its amenities. The pool offers a place for guests to relax and cool off during their stay.

Hotel for Honeymoon

Hotel with Parking

Accessible Hotel

4-Star Hotel

Room Types

Standard Double Room This air-conditioned double room features a desk, a balcony, city views and a private bathroom. The unit offers 1 bed.

Twin Room This twin room is air-conditioned and features a private bathroom, a tiled floor and a balcony. The unit offers 2 beds.

Superior King Suite This air-conditioned suite is comprised of 1 living room, 1 separate bedroom and 2 bathrooms with a bath. The suite offers a seating area, a safe deposit box, a tiled floor, a flat-screen TV, as well as city views. The unit offers 2 beds.

Basic Triple Room The triple room offers air conditioning, a tiled floor, as well as a private bathroom featuring a shower. This triple room features a flat-screen TV. The unit offers 3 beds.

About Hotel Fenix

License: 83435

Guest Reviews

Location

Hotel Fenix offers a strategic and convenient location for travelers, particularly those needing quick and easy access to Cucuta airport, being just a short 5-minute drive away. Guests repeatedly appreciate its proximity to the airport, making it an ideal choice for short stays or layovers. Additionally, some reviews highlight the hotel's accessibility to public transportation and quick taxi routes to nearby shopping centers and restaurants.

However, while the airport is easily reachable, the hotel is situated far from the city center. This may pose a challenge for visitors looking to explore central attractions, necessitating the use of private vehicles or public transport to bridge the distance. Moreover, the surrounding area has mixed reviews; it’s practical for airport proximity but perceived by some as less appealing or safe.

Despite the peripheral setting, guests find the location satisfactory for airport-related stays, supplemented by good facilities and overall value for money.

Breakfast

Hotel Fenix receives a mix of reviews regarding its breakfast offerings. Many guests find the breakfast to be very good in flavor, quality, portion and presentation. It is described as delicious and often praised for its variety on certain days. Guests frequently mention the friendliness of the staff and the consistently good coffee.

However, there are also several criticisms. Some guests feel the breakfast is very basic with little variety and often the same every day. A few reviewers were disappointed with the quantity of food, describing it as very little or minimal. Complaints about the breakfast being served cold or arriving late are also noted. There are suggestions for more options and improvements to make it more akin to a buffet.

Overall, while many guests enjoy their breakfast experience at Hotel Fenix, there are areas identified for improvement, particularly in terms of variety, portion size and temperature of the food.

Dinner

Hotel Fenix's restaurant is a notable highlight for many guests, who find the food to be very delicious and of good quality. The menu is described as extensive and offers a good variety of options, ensuring that there is something for everyone. Many guests praised the flavor and abundance of the portions served.

The service at the restaurant receives high marks for being excellent with staff frequently mentioned for their attentiveness and professionalism. The lunch menu, in particular, is singled out as being very good, contributing to a satisfying dining experience overall.

However, some reviews indicate areas for improvement. A few guests found the food to be average or tasteless and there were suggestions to enhance the variety available at the restaurant. Additionally, some diners noted that certain items, like fish, were not available when ordered.

Despite these occasional negatives, the general consensus is that the food at Hotel Fenix's restaurant is very good, making it a commendable choice for both lunch and dinner during a stay.

Rooms

Hotel Fenix showcases a blend of comfort and cleanliness within its rooms. Guests repeatedly highlight the spaciousness and overall comfort with many praising the inclusion of modern amenities like air conditioning and Smart TVs. The rooms are frequently described as beautiful, super comfortable and well-maintained, adhering to a high standard of cleanliness. Most visitors find the facilities, including the room layouts, to meet their expectations and often note the excellent service provided by the staff.

However, a few areas could use improvement. Several guests reported issues with hot water availability and occasional cleanliness lapses, such as dirty floors and clogged drains. A couple of remarks pointed out that some rooms, particularly those near reception, can be noisy. Despite these sporadic setbacks, the majority of reviews affirm that the rooms are generally clean, cozy and provide a relaxing stay. The inclusion of amenities like Jacuzzis and Netflix adds a touch of luxury, making Hotel Fenix a largely favorable choice for many travelers.

Beds

At 'Hotel Fenix,' guests have a mix of experiences when it comes to the beds. Many reviewers found the beds to be extremely comfortable, praising the excellent mattresses and noting the overall comfort of the beds and pillows. Comments like "comfortable beds" were mentioned multiple times, highlighting a positive aspect for many visitors.

However, it's important to note that some guests found the beds to be uncomfortably hard with descriptions such as "the mattresses are very hard" and "the bed was hard" appearing frequently. Some reviews even went as far as to describe the beds as being "hard as a rock" or "basic." A few guests also reported issues with bed cleanliness and noise, mentioning that the beds made sounds and were dirty.

Overall, while a significant number of guests enjoyed a comfortable sleep, prospective visitors who prefer softer mattresses might want to consider these mixed reviews before making their decision.

Cleanliness

Hotel Fenix receives significant praise for its overall cleanliness with numerous guests highlighting clean rooms, facilities and a pristine pool environment. The attention to cleanliness extends to the restaurant, which also stands out for its immaculate condition. Guests repeatedly compliment the high standards of room cleaning, noting the efforts of the housekeeping staff in maintaining a neat and tidy atmosphere.

Many reviews commend the excellent cleanliness and the diligence of the cleaning personnel. Features such as clean bathrooms and well-maintained public areas like the elevator receive positive remarks, although some mention occasional issues with elevator cleanliness and dirty floors.

Noise levels from the street and minor inconveniences like a lack of hot water or hard beds are noted by a few guests but do not overshadow the general satisfaction with the hotel's hygiene. The staff's attentiveness and politeness, particularly at reception, also contribute to a pleasant stay.

While there are isolated reports of dirty walls and a bad smell in some bathrooms, these are exceptions rather than the norm in guest experiences. Overall, Hotel Fenix is recognized for its dedication to cleanliness, making it a commendable choice for those prioritizing hygiene in their accommodations.

Staff

Hotel Fenix has garnered remarkable praise from guests for its outstanding staff. Visitors have consistently highlighted the team's kindness, politeness and excellent attention to detail. The staff's friendliness and helpful demeanor are recurrent themes, making the environment welcoming and tranquil. The service provided, especially by those at the reception and pool areas, stands out for its excellence. Guests have noted the superb attention and organization, emphasizing the pleasant interactions with the staff across all departments, including the kitchen. In particular, the reception team's attentiveness and the general hospitality reflect the hotel's high service standards. The staff’s willingness to go the extra mile ensures a delightful stay, contributing significantly to the overall positive experience at Hotel Fenix.

Wi-Fi

Hotel Fenix offers limited wifi accessibility with internet service primarily available in the reception area. Guests have noted that the wifi connection is good when accessed in this common area. However, availability in individual rooms is either blocked or unstable, making it challenging to maintain a consistent connection. Free wifi is not provided, which could be a drawback for travelers looking for reliable, in-room internet access. Despite these limitations, the hotel does provide some level of connectivity, mainly in shared spaces.

Pool

Hotel Fenix boasts an impressive pool area, consistently praised for its cleanliness and inviting atmosphere. Reviewers frequently highlight the pool as beautiful, spacious and well-maintained, providing a tranquil and pleasant place to relax. The addition of a jacuzzi adds to the appeal, despite some mentions of the lack of hot water. Guests appreciate the cozy and comfortable environment with many noting the excellent pool service. Music in the pool area enhances the overall ambiance, although noise control could be improved. While the pool generally receives high marks for cleanliness and maintenance, some reviews mention occasional lapses. Overall, the pool at Hotel Fenix stands out as a delightful aspect of guests' stays, contributing significantly to their positive experiences.

Family

Hotel Fenix emerges as an ideal destination for families seeking a calm and comfortable stay. The environment is distinctly family-friendly with several guests recommending it specifically for family visits. The hotel features a pool that is suitable for families, providing a space for both adults and children to relax and have fun. Families, including those with children, have found the experience enjoyable and have spoken highly about bringing their kids along with specific mentions of children having a good time. It's noted that the hotel genuinely caters to a family-centric environment, making it a recommended option for those planning a family getaway.

Outdoor Pool

The outdoor pool at Hotel Fenix consistently receives high praise from guests for its excellent condition and cleanliness. Described as spectacular and beautiful, the pool is well-maintained and family-friendly, making it a popular spot for visitors. Guests appreciate the pool's nice ambiance and the convenience it adds to the hotel's location. While some mention a shallow depth, the overall consensus highlights the pool as a standout feature of the hotel. However, there is a note about the jacuzzi lacking hot water, but this does not overshadow the overwhelmingly positive feedback about the main outdoor pool.

Yes, Hotel Fenix has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Hotel Fenix.

Yes, Hotel Fenix welcomes dogs.

Yes, parking facilities are available at Hotel Fenix.

No, Hotel Fenix doesn't have a gym.

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