The Chusay Rooftop

Cusco -13.52111900, -71.98541800 , Calle Queshua 156 (Show on Map)
8.1
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Chusay Rooftop, nestled in the heart of downtown Cusco, enjoys an enviable location praised by guests for its superb proximity to key attractions like San Pedro Market and the bustling Plaza de Armas. The central yet peaceful spot allows for easy exploration of Cusco's historic district while offering a restful retreat.

Guests appreciate the clean, beautiful and comfortable environment complemented by excellent amenities, positioning it as a strategic base for both rest and exploration. While some expressed unease venturing out late at night, the overall sentiment emphasizes the hostel’s tranquility and convenience.

The breakfast experience receives mixed reviews. While many praise the good quality and nutritious options like coffee, muesli and scrambled eggs, the limited availability from 08:00 to 08:30 and the need to pre-order the night before has caused inconvenience. Despite this, the hostel’s hospitality shines through with its provision of packed meals for guests with early schedules.

Dinner experiences are significantly enhanced by the well-equipped kitchen facilities, allowing guests to cook their meals and store food, thus offering an excellent alternative to dining out daily. The helpful staff further enriches this experience by offering great tour recommendations.

Cleanliness is a standout feature with numerous guests highlighting the immaculate condition of the entire property. Both shared and private spaces, including kitchens and bathrooms, are kept super clean, often described as the cleanest hostel guests have ever stayed in. Daily cleaning services ensure a fresh and welcoming environment throughout the stay.

The staff at The Chusay Rooftop consistently receives high praise for their friendliness and helpfulness. Guests commend the staff’s accommodating nature and efficiency, contributing significantly to making interactions pleasant. Specific mentions of staff members like Emerson, Fernando and Filipo underline the personal connection and professionalism experienced by the visitors.

The Wi-Fi service is reliable and fast, especially around the common areas and reception, meeting guest expectations and enhancing the overall experience, although some areas face weaker connectivity.

The comfort of the beds is another highlighted feature with many guests finding them super comfy with plenty of warm blankets, making for a cozy stay. However, some variability in bed comfort is noted with a few beds described as uncomfortable or cramped and some pillows receiving criticism.

The Chusay Rooftop’s pet-friendly policy is a notable highlight for travelers with dogs. Guests appreciate the warm reception their pets receive and the preparation of special lunch boxes including wet food for their dogs, enhancing the stay for pet owners.

In conclusion, The Chusay Rooftop offers a well-rounded, positive experience characterized by its central location, clean facilities, helpful staff and pet-friendly environment. Despite minor drawbacks concerning breakfast arrangements and bed comfort variability, it remains a top choice for travelers seeking comfort, cleanliness and convenience in Cusco.
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Room Types
Standard Double Room The well-fitted kitchen has a refrigerator, kitchenware, a microwave and a tea and coffee maker. This double room features a desk, a patio, an inner courtyard view and a shared bathroom. The unit offers 1 bed.

Standard Double or Twin Room In the fully equipped kitchen, guests will find a refrigerator, kitchenware, a microwave and a toaster. This twin/double room features a shared bathroom, a private entrance, a tea and coffee maker as well as a patio. The unit offers 2 beds.

Standard Triple Room In the kitchen, guests will find a refrigerator, kitchenware, a microwave and a toaster. This triple room has a shared bathroom, a private entrance, a tea and coffee maker as well as a patio. The unit has 3 beds.

Bed in 6-Bed Mixed Dormitory Room This bed in dormitory has a kitchenware, microwave and patio.

Standard Quadruple Room The fully equipped kitchen has a refrigerator, kitchenware, a microwave and a toaster. This quadruple room features a shared bathroom, a private entrance, a tea and coffee maker as well as a patio. The unit offers 2 beds.

Bed in 4-Bed Mixed Dormitory Room This bed in dormitory features a toaster, dining area and oven.

Apartment with Terrace Boasting 1 bedroom, this apartment has 1 bathroom with a shower, a seating area and terrace where you can relax. Meals can be prepared in the kitchen, which features a refrigerator, kitchenware, a microwave and a tea and coffee maker. Featuring a balcony with mountain views, this apartment also features a private entrance and a flat-screen TV with streaming services. The unit offers 3 beds.

Single Bed in Female Dormitory Room

Single Bed in Mixed Dormitory Room

Guest Reviews
8.1
Very Good
Location
Nestled in the heart of downtown Cusco, The Chusay Rooftop boasts an enviable location that tops the list of guest praises. Travelers appreciate its superb proximity to the city's vibrant San Pedro Market and the bustling Plaza de Armas, making it a central spot to explore all that Cusco has to offer. Just a short walk from the main square and surrounded by the historic district, the accommodation earns high marks for being within easy reach of local attractions and conveniences.

The quiet area where the hostel is situated allows for a peaceful stay, yet remains central enough to be just minutes away from key sites. Guests also noted the hidden charm of the location, although some mentioned a slight sense of unease when venturing out late at night.

Overall, The Chusay Rooftop is lauded for offering a clean, beautiful and comfortable stay with excellent amenities. The quick access to the central market, historic center and main squares offers a strategic base for exploring Cusco. With a blend of tranquility and convenience, this hostel is well-recommended for travelers seeking to be in the heart of the action while enjoying a restful retreat.

Breakfast
The breakfast experience at The Chusay Rooftop is a mixed bag according to guest reviews. Many guests appreciated the good quality and nutritious options available, citing a breakfast consisting of coffee, muesli, chocolate croissants, rolls and scrambled eggs as particularly good. Some visitors also noted that the breakfast provided was good value for the price and enjoyed the pleasant atmosphere while dining.

However, there are some notable downsides. A recurring issue is that breakfast is not included in the standard room price and its availability is limited with service only from 08:00 to 08:30. This has caused inconvenience for early risers and those embarking on early tours. Additionally, the need to pre-order breakfast the night before was a point of confusion for some guests who were not informed of this requirement, leading to missed breakfasts.

Some reviews indicate that guests desired more flexible breakfast options, such as the ability to take away or having breakfast included in the stay, similar to other accommodations. Despite these criticisms, the hotel did receive positive feedback for hospitality and even prepared lunch and breakfast boxes for guests with early schedules, showing a good level of customer care.

In summary, while the breakfast at The Chusay Rooftop offers good quality and nutritious options, improvements in communication and flexibility regarding breakfast arrangements would enhance the overall guest experience.

Dinner
The Chusay Rooftop offers a highly appreciated kitchen facility, which has garnered positive feedback from guests. The kitchen is well equipped, featuring ample storage space in the fridge and cupboards. Many find it to be an excellent alternative to eating out every day, allowing for a diverse dining experience. Guests have also noted the helpfulness of the staff, who are available to offer recommendations for great tours in the area. Overall, the kitchen facilities stand out as a top-notch feature of this hotel.

Rooms
'The Chusay Rooftop' offers a mix of experiences when it comes to its rooms with a variety of positives that make it a good option for travelers visiting Cusco, especially those en route to Machu Picchu. Notably, the rooms are predominantly praised for their cleanliness and comfort. Guests often highlight the well-maintained, spacious rooms and nice showers, making for a comfortable sanctuary after a long day of exploring. Some rooms offer a lovely, cozy atmosphere with beautiful decor and amenities such as clean ensuite bathrooms and comfortable beds. Additionally, the private rooms are described as clean and cozy, sometimes even providing a terrace with a view of Cusco.

However, there are also notable downsides. Some reviews mention very small and cramped rooms, often lacking sufficient storage space or ventilation. Several rooms are described as being noisy, stuffy or even very cold, which could be a concern for some guests. The variation in bed comfort and issues with hot water in the showers are also noted, hinting at inconsistencies in the room quality. Additionally, shared bathroom facilities have mixed reviews, sometimes being noted as dirty and uncomfortable.

Despite these drawbacks, the overall consensus is that 'The Chusay Rooftop' offers good value for its price range in Cusco with several well-equipped rooms and friendly service. The colorful and pleasant ambiance, along with good cooking facilities, add to the overall positive experience for most guests. While there are areas needing improvement, particularly in room size and temperature control, it remains a viable option for travelers looking for a comfortable and budget-friendly stay in Cusco.

Beds
At 'The Chusay Rooftop', the majority of guest feedback highlights the comfort and warmth of the beds, contributing to a cozy stay ideal for those preparing for a visit to Machu Picchu. Guests frequently mention the beds being super comfy with plentiful and warm blankets that alleviate the chill of Cusco. The spaciousness of the beds and the quality of the mattress and pillows in many rooms are appreciated, providing a restful night's sleep. However, some reviews note variability in comfort with a few beds being described as tough, worn out or a bit cramped. Additionally, while the beds are fitted with good blankets and are generally clean, the pillows often receive criticism for being uncomfortable. Privacy curtains for the beds are also absent, which might be a drawback for some travelers. Despite these minor drawbacks, the overall consensus reflects positively on the comfort and warmth provided by the beds at this hostel.

Cleanliness
The Chusay Rooftop stands out as an exceptionally clean and comfortable haven for travelers. Numerous guests have highlighted the pristine condition of the entire property, describing it as super clean and very hygienic. The facilities, including spacious shared kitchens and bathrooms, receive regular maintenance, ensuring they remain spotless and well-equipped for use. The rooms are noted for being clean and comfy with daily cleaning services ensuring a fresh and welcoming environment.

Guests praise the overall cleanliness of the property, often referring to it as the cleanest hostel they have ever stayed in. Despite the shared nature of some amenities, such as bathrooms and kitchens, the level of hygiene is consistently high, meeting and often exceeding expectations given the price point. Specific mentions include clean shared bathrooms and a tidy, well-maintained kitchen, adding to the comfort and convenience of the stay.

In addition to the immaculate cleanliness, the hostel's staff are frequently mentioned for their friendly and helpful demeanor, contributing positively to the overall experience. The quality of hygiene and organization throughout the property is notable, making The Chusay Rooftop a top choice for travelers seeking both comfort and cleanliness.

Staff
The Chusay Rooftop is a place where the staff shine, consistently receiving high praise for their friendliness and helpfulness. Guests often commend the kindness and attentiveness of the receptionists and cleaning staff, highlighting their willingness to support visitors with whatever they need. Words like accommodating, efficient and supportive frequently appear in the feedback, underscoring that the staff not only meet but exceed expectations.

Guests describe the staff using terms like super nice, incredibly friendly and amazing. The warmth and charisma of the people in charge make interactions pleasant, creating a welcoming atmosphere. Specific mentions of Emerson, Fernando and Filipo, along with the entire reception team’s proficiency in English, indicate a level of personal connection and professionalism that enhances the stay.

While there are occasional mentions of staff being rude or unhelpful, these instances seem to be exceptions rather than the rule. Overall, guests find the staff at The Chusay Rooftop to be accommodating and pleasant, adding significant value to the comfortable and clean facilities of the hostel.

The friendly treatment from the staff, combined with practical amenities like a shared kitchen and desirable location, round out a positive experience for many travelers. Thus, the staff at The Chusay Rooftop play a crucial role in creating a welcoming and supportive environment, making it a standout choice for visitors.

Wi-Fi
The Chusay Rooftop offers a reliable and fast Wi-Fi experience, particularly in the common areas and the upstairs reception zone. Guests have consistently praised the strong and dependable internet access, mentioning that the Wi-Fi works remarkably well around the reception areas. The friendly and helpful staff add to the positive experience, making it a great place for those needing steady internet during their stay. While the Wi-Fi strength diminishes in some other spaces, the common areas with access ensure that guests can stay connected. Overall, Chusay Rooftop’s internet service meets expectations and enhances the overall guest experience.

Dog Friendly
The Chusay Rooftop is a pet-friendly accommodation offering a welcoming environment for guests traveling with their dogs. Guests appreciated that their pets, like Pistacho, received a warm reception. The hotel went the extra mile by preparing lunch boxes for guests embarking on trips, including wet food for their dogs. The location is noted to be very affordable and caters well to pets. Overall, the hostel's pet-friendly policy and friendly resident dog enhance the stay for pet owners.


No, The Chusay Rooftop doesn't have any pool.

No, a spa isn't available at The Chusay Rooftop.

Yes, The Chusay Rooftop welcomes dogs.

No, parking facilities aren't available at The Chusay Rooftop.

No, The Chusay Rooftop doesn't have a gym.

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