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Summary of reviewsBest Western Waukesha Grand is widely appreciated by guests for its convenient location, which is easily accessible from the interstate and in close proximity to dining options, stores, and Carroll University. This makes it an excellent choice for both leisure and business travelers. The pet-friendly policy further adds to its appeal for visitors.
The hotel earns positive reviews for its breakfast offerings, providing a variety of items such as sausage, eggs, fruit, and yogurt, which guests appreciate as a great start to their day. Despite some suggestions for introducing more variety, the breakfast experience is generally well-received.
Rooms at the hotel are noted for being clean and functional, with comfortable beds and useful amenities like fridges and microwaves. Some rooms offer enhanced features like jet tubs, adding a touch of luxury. There are occasional concerns about odors and limited housekeeping services, but overall, room size and comfort maintain a favorable impression.
Cleanliness receives mixed reviews, with many guests praising the upkeep of rooms and common areas. However, there are reports of delayed cleaning services and occasional odors in carpets and shared spaces. Despite these issues, the general sentiment towards cleanliness is positive.
The staff is regarded as friendly and helpful, with specific individuals receiving commendations for their service. While some guests report less positive experiences, particularly during nighttime hours or when staff appear overwhelmed, the majority of interactions are friendly and accommodating.
The pool area is another highlight, with guests enjoying the well-maintained facilities and convenient accessibility. The hot tub receives positive mentions, although the occasional unavailability of the whirlpool can be disappointing for some.
Guests frequently praise the comfort of the beds, contributing significantly to a pleasant stay. While a few have specific preferences, the overall response to bed quality is positive, offering good value for the price.
In summary, Best Western Waukesha Grand provides a welcoming and comfortable stay with standout features like location, breakfast, and pool amenities, making it a favored choice for travelers visiting the area.
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