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Summary of reviewsNH Brussels Airport is highly appreciated for its exceptional location, which provides convenient access to Brussels Zaventem Airport, the Diegem train station, major highways and business campuses. Its quiet and tranquil environment adds to its appeal for both business travelers and those visiting the city for leisure. The breakfast experience is one of the major highlights, featuring an extensive and high-quality buffet that caters to various tastes and dietary preferences with early options available for travelers on the go.
The dinner service receives mixed reviews due to a limited menu and occasional service issues, yet the quality of some dishes and the convenience of an onsite restaurant are noted positives. The rooms stand out for their spaciousness, modern design and effective soundproofing, ensuring a comfortable, quiet stay. Guests praise the cleanliness of the hotel, including well-maintained rooms, bathrooms and common areas, reflecting a high standard of hygiene.
Staff at NH Brussels Airport are generally described as friendly, helpful and professional, contributing to a welcoming and accommodating atmosphere. The WiFi experience varies with some guests noting strong and fast connections while others report issues with stability and coverage. The gym, though not large or luxurious, provides practical facilities for guests looking to stay active.
Parking options are well-regarded for their convenience, security and ample space with the park, sleep and fly package being a popular choice among travelers. However, some guests find the cost of parking to be high and occasionally experience issues with availability and clarity in arrangements. The electric vehicle charging facilities have received mixed feedback with some guests appreciating the availability and others finding the advertised services lacking or unavailable during their stay.
The hotel is family-friendly, offering spacious rooms with connecting doors and packages that cater to families’ needs, although some amenities like the sofa bed could be improved. Beds, in general, receive high praise for their comfort, enhancing the overall quality of the stay, although a few guests reported them as being too firm.
Overall, NH Brussels Airport is a reliable and convenient hotel that meets a high standard of service, comfort and cleanliness, making it a strong choice for travelers seeking accessibility to the airport and central Brussels. Show more
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Hotel Taking Steps Towards Sustainability
This hotel is part of the Green Collection and is Green Key certified. It focuses on environmental responsibility by raising staff awareness on energy and water saving, replacing old appliances with energy-efficient ones, and reducing food waste through proper procurement and local sourcing.
Family Friendly Hotel
This hotel offers an accommodating experience ideal for families traveling with children. The rooms are spacious, including family rooms with connecting doors, which are perfect for groups. The rooms are consistently praised for being clean and well-appointed, effectively accommodating entire families.
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi. Many reviewers appreciated the high-speed WiFi, describing it as fast and excellent. Rooms are equipped with WiFi and some found the connection good enough for streaming and general use.
Business Hotel
Offers meeting rooms and business services near the airport. Its proximity to the airport and dedicated business amenities make it ideal for business travelers.
Hotel with Parking
This hotel is located near Brussels Airport and provides dedicated parking facilities for travelers, offering convenience for guests with vehicles.
EV charging stations
Hotel with Gym
NH Brussels Airport offers a newly refurbished fitness room that is open 24 hours and free for guests. It is equipped with treadmills, elliptical trainers, bikes, and weights.
Hotel with EV Charging Stations
Close to the airport with EV charging available, making it a practical choice for travelers. This hotel caters to the needs of electric vehicle owners with reliable charging facilities.
4-Star Hotel
The hotel's location provides convenient access to Brussels Zaventem Airport, the Diegem train station, major highways and business campuses. It is highly appreciated for its exceptional location.
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Accessible Hotel
Room Types
Standard Double or Twin RoomOffering a flat-screen TV, this comfortable room comes with a private bathroom installed with both a bath and shower.
This room has no capacity for extra beds/baby cots.
Junior SuiteThis air-conditioned, spacious suite features a desk, sofa and flat-screen TV. A Nespresso machine is available, as well as a minibar and a free bottle of water. The bathroom comes with a shower and bath, as well as bathrobes and slippers.
Superior Double or Twin RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with cable channels. The unit offers 3 beds.
Junior Suite with Extra Bed (2 Adults 1 + 1 Child)Providing free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The suite provides air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with cable channels.
Junior Suite with Extra BedFeaturing free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The suite features air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with cable channels.
Family Connecting Room (2 Adults + 2 Children)Offering free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The spacious family room offers air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with cable channels.
Family Connecting Room (3 Adults + 1 Child)Featuring free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The spacious family room features air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels.
Family Room (2 Adults + 2 Children)Featuring free toiletries and bathrobes, this family room includes a private bathroom with a shower, a hairdryer and slippers. This family room is air-conditioned and has a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit has 1 bed.
Family Room (3 Adults + 1 Child)Providing free toiletries and bathrobes, this family room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned family room provides a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit offers 1 bed.
Guest Reviews
8.5
Very Good
Location
NH Brussels Airport boasts an exceptional location that has won over many guests for its convenience and accessibility. Situated just 4 kilometers from Brussels Zaventem Airport, it's perfect for travelers needing quick airport access, especially for early morning flights. The hotel's proximity is enhanced by a very convenient shuttle service, making airport transfers a breeze.
The hotel is also strategically positioned right next to Diegem train station, offering seamless connections to Brussels city center. This immediate access to frequent rail services allows guests to travel into the heart of Brussels within minutes, ideal for both business and leisure visits.
Guests appreciate the hotel's quiet environment, despite being so close to major transportation hubs which include the nearby highways. It's also located close to several business campuses, making it a preferred spot for business travelers. The convenient location near NATO and central Brussels provides easy access to various workplaces and downtown areas, adding to the hotel's appeal.
In addition to its excellent connectivity, the hotel's surrounding area includes access to major highways and public transportation routes, making travel to other Belgian cities such as Bruges and Ghent straightforward. This central location combines convenience with a tranquil setting, making it a highly recommended choice for both short- and long-term stays.
Breakfast
The breakfast experience at NH Brussels Airport impresses guests with its variety and quality. Many reviews applaud the excellent and extensive breakfast buffet, highlighting the wide selection of fresh products, including pastries, juice and numerous hot and cold options. Despite a few less favorable mentions about the price and occasional cold items, the majority of guests find the breakfast to be very good, delicious and well-organized. It caters to different tastes and dietary preferences, ensuring something for everyone, from English to continental selections. Moreover, early and more modest breakfast options are available for travelers leaving early, adding to the convenience. Overall, the breakfast at NH Brussels Airport is frequently described as a highlight with many guests highly recommending it.
Dinner
The dinner experience at NH Brussels Airport has received mixed reviews from guests. The restaurant's limited menu was frequently mentioned with many noting that selections were sparse and repetitive, sometimes offering the same two mains for multiple nights in a row. Despite the lack of variety, several guests did find the food to be of good quality with some dishes like the NH burger and steak with mushrooms receiving high praise for their taste and tenderness.
However, not all reviews were positive; some guests described the food as average or disappointing with issues ranging from poor taste to small portions and high prices. Complaints about the restaurant being closed by 10 pm and insufficient dinner choices were also common, particularly impacting those arriving late.
On the positive side, the convenience of having an onsite restaurant that allows for dining without the need to travel was appreciated, especially as there were limited dining options in the surrounding area. The ambiance and design of the restaurant received favorable comments, as did the professionalism and service provided by the staff.
Overall, while the restaurant at NH Brussels Airport offers the benefit of convenience and has some standout dishes, potential diners should be prepared for a limited and potentially pricey menu.
Rooms
At NH Brussels Airport, the spacious and modern rooms make for a comfortable stay, consistently earning praise for their cleanliness and contemporary design. Guests frequently highlight the ample size and effective layout of the rooms and bathrooms, which are beautifully adorned with wooden finishes and high-quality decor. The rooms are also noted for their quietness and soundproofing, ensuring a peaceful experience despite the hotel's proximity to the airport.
Amenities like professional-grade hair dryers, luxurious linens and good-quality toiletries add to the comfort. The functional nature of the rooms, including options with connecting doors for families and large desks for working, caters well to both leisure and business travelers. The well-soundproofed rooms and overall hygienic condition further enhance the experience.
However, some minor issues were mentioned, such as occasional problems with heating or air conditioning and a couple of instances of noise disturbances. Despite these few drawbacks, the general consensus remains very positive, emphasizing the spaciousness, modern style and overall comfort of the rooms at NH Brussels Airport.
Beds
At NH Brussels Airport, guests often highlight the beds as a key feature of their stay. Many reviews praise the beds for being super comfortable and nice, providing an excellent and restful sleep experience. Guests frequently describe the mattresses as supportive and in good condition, ensuring a pleasant rest.
Rooms are reported to be both comfortable and spacious, enhancing the overall comfort of the bedding. Some guests even remarked on the delicious state of the beds with some praising the beds and bedding as top-notch and fabulous. King-sized beds and large, comfortable accommodations are often noted, adding to the positive feedback.
However, some reviews point out that bed comfort can be subjective. A number of guests found the beds to be too firm or even hard, making their sleep less than ideal. Issues such as hard and lumpy mattresses, noticeable springs and worn-out sofa beds for children did arise. Despite these occasional drawbacks, the prevailing sentiment remains that the beds at NH Brussels Airport are comfortable with many guests enjoying excellent nights of sleep.
Cleanliness
The 'NH Brussels Airport' hotel consistently receives high marks for its cleanliness. Guests frequently describe the rooms as "very clean," "spotless," and "immaculate," emphasizing that the hotel maintains a high standard of hygiene throughout its facilities. Many reviews highlight the modern and well-maintained decor, creating a pleasant and comfortable atmosphere for visitors. The bathrooms are often noted for their design and cleanliness with mentions of spotlessly clean and well-equipped amenities.
The hotel's general areas, such as the gym, supermarket and restaurant, are equally well-maintained, contributing to an overall sense of cleanliness and order. Efficient cleaning services ensure that rooms are tidy and prepared upon arrival, giving guests a reassuring sense of readiness.
A handful of reviews point to isolated incidents where the level of cleanliness did not meet expectations, such as stained towels or a clogged sink. However, these appear to be exceptions rather than the rule. The overwhelmingly positive feedback underscores the hotel's commitment to providing a neat, comfortable and hygienic environment, making it a reliable choice for travelers prioritizing cleanliness.
Staff
The reviews for NH Brussels Airport highlight overwhelmingly positive experiences regarding the staff. Guests frequently mention the friendly, helpful and attentive nature of the staff, describing them as professional, courteous and accommodating. The staff’s multilingual abilities and professionalism are also appreciated.
Receptionists and front desk personnel receive particular praise for their kindness, efficiency and readiness to assist with guest needs. The restaurant staff, though sometimes described as understaffed or needing more training, are generally seen as polite and accommodating. The shuttle service to the airport is another noted perk with guests pointing out the friendly and efficient shuttle drivers.
Negative comments mention instances of disinterest or coldness from some staff members, suggesting occasional inconsistencies in service. Yet, these are outweighed by the positive remarks highlighting the warmth, professionalism and excellent service provided by the staff throughout the hotel.
Wi-Fi
The WiFi experience at NH Brussels Airport receives mixed feedback from guests. On the positive side, many reviewers appreciated the high-speed WiFi, describing it as fast and excellent. Rooms are equipped with WiFi and some found the connection good enough for streaming and general use. However, there are notable complaints regarding the stability and coverage of the WiFi. Many guests reported weak signals, unstable connections and slow speeds. For those looking for a reliable connection, the free WiFi included in the package often proved disappointing and while there is an option to purchase better WiFi, it has been criticized for being expensive compared to other hotels. Technical issues with connectivity were noted, but the staff was helpful in resolving some of these problems. Overall, while the hotel provides WiFi, the consistency and reliability can vary significantly.
Gym
At the NH Brussels Airport hotel, fitness enthusiasts will be pleased to find a 24-hour gym accessible with the same key used for room access. Despite some comments about the gym's small size and somewhat outdated equipment, it is well-equipped with a variety of options for a quick workout. The gym also offers convenient amenities such as free towels and a water fountain, although it lacks cups. The design and layout are functional, catering to the basic workout needs of guests. Overall, the gym, while not luxurious, provides a practical space for guests to stay active during their stay.
Parking
NH Brussels Airport offers a wide range of parking options, making it a convenient choice for travelers. The hotel features underground parking with direct access, which is especially appreciated by guests arriving late. There are plenty of parking spaces available and many find the parking well-organized and secure.
For those on a quick trip, the park, sleep and fly package is a major highlight, providing an efficient solution for parking and airport transfers. The free shuttle service to the airport adds to the convenience, making it perfect for transit travelers. Additionally, the parking facilities are private and enclosed, offering peace of mind.
However, some guests have noted that parking can be expensive and the arrangements can sometimes be unclear. There have been mentions of parking being full upon arrival and issues with the parking fly package not being respected. Despite these occasional hiccups, many still find the parking options at NH Brussels Airport to be satisfactory for short stays.
Overall, the parking services at NH Brussels Airport come with both advantages and some areas for improvement, but they remain a valuable feature for travelers needing a reliable and convenient parking solution near the airport.
EV charging stations
The NH Brussels Airport hotel has received mixed feedback regarding its electric vehicle (EV) charging facilities. On the positive side, some guests appreciated the reserved spots for electric cars and acknowledged the presence of EV charging stations in the car park, highlighting the convenience of having electric car charging points and units available. However, a significant number of reviews pointed out that the advertised charging poles were not available during their stay. Several guests felt disappointed as the electric charging facilities were inadequate or entirely missing, despite being heavily promoted by the hotel. This recurring issue led to frustration over misleading advertisements and poor communication regarding the availability of the charging infrastructure. Consequently, while the hotel does promote its EV charging capabilities, many guests recommend verifying the operational status of these facilities prior to arrival.
Family
NH Brussels Airport is a family-friendly hotel that offers an accommodating experience ideal for families traveling with children. The rooms are spacious, including family rooms with connecting doors, which are perfect for groups. The sofa bed made available for children, however, was noted as being worn out and uncomfortable, though overall, the rooms were consistently praised for being clean and well-appointed, effectively accommodating entire families.
A significant benefit for families is the hotel's convenient "Park, Sleep and Fly" package, which guests repeatedly found reliable and honored. This package makes the hotel a practical choice for those needing to stay close to the airport with timely shuttle transfers to and from the airport simplifying travel logistics.
Although there is limited dining nearby, such as only one open pizza delivery at night, the hotel's own service is described as very attentive and efficient, promptly handling urgent family requests. This overall combination of convenience, family-oriented facilities and friendly staff makes NH Brussels Airport a practical and supportive choice for family travelers, ensuring a smooth, albeit brief, stay.
4 Star
The NH Brussels Airport hotel is noted for its modern facilities and elegant rooms, making it an attractive choice for business travelers due to its ideal location and comprehensive shuttle bus service. Reviewers consistently praise the high-quality service, arrangement and organization of the hotel. Many find it to be an excellent, four-star hotel with sentiments like "luxury and comfort near the airport" and "magnificent hotel" being common.
The rooms themselves receive high marks for their comfort and beauty with some reviewers mentioning modern decoration and recent refurbishments. Guests appreciate the hotel's proximity to the airport and find it convenient and accommodating, often labeling it a perfect place to park their car for a while.
However, there is a mixed consensus regarding the hotel's four-star rating. Some guests feel the hotel does not fully meet the standard associated with four-star establishments, suggesting the experience and services fall short. Terms like "not really a 4-star experience" and "below 4-star standards" were frequent among certain reviews, indicating that expectations for a four-star hotel were not consistently met.
Despite divided opinions about its star rating, the positive remarks highlight the high-quality, comfortable stay offered by NH Brussels Airport, particularly for those on business trips.
Business
NH Brussels Airport stands out as an excellent choice for business travelers, offering a mix of convenience and professional amenities. Its prime location makes it perfect for those needing quick access to the airport, ensuring smooth transitions for departing flights and business trips. The hotel features reliable and accessible airport shuttle services, enhancing its suitability for short business stays.
Rooms at the NH Brussels Airport are comfortable and well-suited for a productive work environment. The good room layout, combined with fast WiFi, ensures that business travelers can work efficiently. Meeting rooms and a business center are available, catering to various business needs and facilitating continual business meetings with ease.
The professional and attentive staff contribute to a smooth check-in process and overall pleasant stay. Business amenities are well-thought-out, making it an ideal solution for corporate guests. Additionally, the hotel's proximity to key locations like NATO makes it a prime choice for professionals working in the area.
Moreover, the hotel is noted for its 'Sleep park fly' package, which is a well-organized option for travelers. With great WiFi, suitable room arrangements and a focus on providing a conducive environment for business tasks, NH Brussels Airport effectively meets the expectations of business travelers.
Accessible
The NH Brussels Airport offers commendable accessibility features for guests with disabilities. Guests have frequently highlighted the presence of accessible rooms, which are comfortable and well-equipped with necessary amenities for disabled persons. These rooms ensure a barrier-free experience, making the hotel a suitable choice for wheelchair users. Additionally, the hotel provides reliable transfer services to and from the airport, an essential convenience for many travelers. The hotel's parking spaces have also been mentioned as convenient and safe, further contributing to a positive experience. Despite some minor issues, such as the lack of a small chair in the shower for a disabled guest and initial difficulty in finding the shuttle, the overall feedback indicates good accessibility services. The hotel upholds accessibility standards, offering facilities that cater well to the needs of guests with disabilities.
Romantic
The NH Brussels Airport offers a distinctly romantic atmosphere, making it an ideal choice for couples looking for a memorable escape. Guests have frequently highlighted the romantic setting and vibe of the hotel, noting it as perfect for a romantic getaway. Described as a lovely romantic hotel, it provides a charming backdrop for any romantic stay. Whether it's a special occasion or just a weekend away, this hotel stands out as a top option for those seeking a romantic experience in Brussels.
Dog Friendly
Nh Brussels Airport offers a welcoming environment for travelers with pets, featuring a pet-friendly policy that ensures pets are allowed and made to feel welcome. Despite this accommodating atmosphere, some guests have mentioned the higher cost associated with bringing their dog, which they felt was excessive. The hotel has a few areas for improvement, including midday meal options and enhancing the breakfast experience for the price paid. Additionally, there's a concern about the safety of pets due to a glass display case in the room. However, the overall approach of the hotel towards pets is positively noted, as it maintains a dog-friendly environment that many guests appreciated.
No, NH Brussels Airport doesn't have any pool.
No, a spa isn't available at NH Brussels Airport.
Yes, NH Brussels Airport welcomes dogs.
Yes, parking facilities are available at NH Brussels Airport.