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Summary of reviewsHotel Zerbinetta is highly praised for its serene and picturesque location, nestled among the mountains with breathtaking views of the Sierra Nevada and easy access to Granada. This rural setting is ideal for outdoor activities like hiking and provides a peaceful retreat from urban hustle. The hotel offers good value for money with well-maintained facilities and polite, attentive staff, further enhancing the guest experience.
The breakfast at Hotel Zerbinetta receives mixed reviews. Guests appreciate the hearty and plentiful offerings, especially the quality of bread, cold cuts and croissants. However, some find the variety and timing of the breakfast less satisfactory. Despite these criticisms, the overall experience meets most guests' expectations.
Dinner at the hotel garners positive feedback for its delicious, abundant and well-prepared food, often enjoyed with stunning mountain views. Guests particularly enjoy the à la carte service and commend the friendly staff. Some issues with menu variety and service delays are noted, but overall, the dining experience is memorable.
Rooms are frequently highlighted for their spaciousness, cleanliness and comfort with many guests noting the cozy ambiance, comfortable beds and tasteful decor. Additionally, wheelchair-accessible rooms and pet-friendly policies add to the inclusivity. However, some guests found the lighting dim and the mattresses too firm.
Cleanliness is a standout feature with consistently positive remarks about the well-maintained rooms and common areas. Despite occasional lapses in specific areas like the fridge and outdoor facilities, the hotel’s overall cleanliness significantly contributes to a pleasant stay.
The staff at Hotel Zerbinetta are recognized for their kindness, attentiveness and helpfulness, creating a welcoming atmosphere. While there are occasional communication issues, the positive interactions and efficient service are a major highlight for many guests.
However, the Wi-Fi service at the hotel struggles with connectivity issues, limiting internet access to certain areas and often failing to provide a stable connection, which can be a significant inconvenience for guests needing reliable internet.
The pool receives mixed reviews, described by some as charming and great for a quick dip despite its small size and limited sun loungers. Issues with accessibility, operational hours and cleanliness are noted, affecting the overall pool experience.
Guest experiences with beds are also mixed. While some find the mattresses comfortable, others criticize their hardness and the thinness of pillows, although additional pillows can be requested.
Lastly, the hotel’s dog-friendly environment is highly praised, allowing pets at no extra charge and providing a comfortable setting for both pets and owners. The rural location is convenient for dog walks, making it a pleasant stay for those traveling with their canine companions.
Summing up, Hotel Zerbinetta offers a peaceful and scenic retreat with excellent service, cleanliness and a welcoming environment for both guests and their pets, though there are areas like Wi-Fi connectivity and pool maintenance that could benefit from improvement.
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