Hotel Cruz Divinópolis
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Summary of reviewsHotel Cruz Divinópolis presents a strong option for travelers, particularly those seeking value for money, given its prime location in the heart of Divinópolis. Guests frequently praise its convenient proximity to bars, restaurants, shops and places of interest, emphasizing that everything needed is within walking distance. This central placement facilitates easy exploration of the city without the necessity of a car, making it ideal for both business and leisure travelers.
A standout feature is the staff, who are often described as polite, attentive and helpful with special mentions for exemplary employees like Mr. Geraldo and Paulo. The friendly and warm reception service also garners positive comments, contributing significantly to the guests' overall satisfaction.
Breakfast at the hotel has mixed reviews. While some guests enjoyed the fresh French bread, boiled eggs and generally good quality food, cleanliness of the dining area, utensils and the presentation need improvement. The lack of variety and inconsistent replenishment during breakfast time are also highlighted as areas for enhancement.
Rooms offer comfort in terms of spaciousness and amenities. Air conditioning and good showers are some of the positive aspects mentioned. However, significant issues with cleanliness and maintenance, such as mold, dirt, stained linens and outdated furniture, detract from the overall experience. Noise from common areas and other rooms is another noted concern.
Cleanliness across the hotel remains a significant issue, extending to rooms, common areas and dining spaces. The hotel's parking facilities are criticized for being tight, disorganized and often over-crowded, adding to guest discomfort. Safety concerns and high costs are additional negative feedback points regarding parking.
For family stays, the hotel shows potential but suffers from several points needing attention like noise management and proper upkeep of guest facilities. Comfort levels of beds also vary with many appreciating the softness and comfort of certain mattresses, while others point out issues like dirty bedding and the discomfort caused by combining single beds to form doubles.
Wi-Fi quality is another area needing improvement, as guests frequently encounter unstable and weak connections. While there are moments of good performance, they are sporadic.
Overall, Hotel Cruz Divinópolis excels in terms of its strategic location, friendly staff and cost-effective pricing. However, significant improvements in cleanliness, room maintenance, parking management and breakfast service are necessary to heighten the guest experience fully. Despite these drawbacks, the hotel's core offerings and central location make it a viable option for budget-conscious travelers.
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A standout feature is the staff, who are often described as polite, attentive and helpful with special mentions for exemplary employees like Mr. Geraldo and Paulo. The friendly and warm reception service also garners positive comments, contributing significantly to the guests' overall satisfaction.
Breakfast at the hotel has mixed reviews. While some guests enjoyed the fresh French bread, boiled eggs and generally good quality food, cleanliness of the dining area, utensils and the presentation need improvement. The lack of variety and inconsistent replenishment during breakfast time are also highlighted as areas for enhancement.
Rooms offer comfort in terms of spaciousness and amenities. Air conditioning and good showers are some of the positive aspects mentioned. However, significant issues with cleanliness and maintenance, such as mold, dirt, stained linens and outdated furniture, detract from the overall experience. Noise from common areas and other rooms is another noted concern.
Cleanliness across the hotel remains a significant issue, extending to rooms, common areas and dining spaces. The hotel's parking facilities are criticized for being tight, disorganized and often over-crowded, adding to guest discomfort. Safety concerns and high costs are additional negative feedback points regarding parking.
For family stays, the hotel shows potential but suffers from several points needing attention like noise management and proper upkeep of guest facilities. Comfort levels of beds also vary with many appreciating the softness and comfort of certain mattresses, while others point out issues like dirty bedding and the discomfort caused by combining single beds to form doubles.
Wi-Fi quality is another area needing improvement, as guests frequently encounter unstable and weak connections. While there are moments of good performance, they are sporadic.
Overall, Hotel Cruz Divinópolis excels in terms of its strategic location, friendly staff and cost-effective pricing. However, significant improvements in cleanliness, room maintenance, parking management and breakfast service are necessary to heighten the guest experience fully. Despite these drawbacks, the hotel's core offerings and central location make it a viable option for budget-conscious travelers.
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
3-Star Hotel
Guest Reviews
Hotel Cruz Divinópolis boasts an outstanding location, frequently highlighted by guests as one of its strongest features. It's situated in the heart of Divinópolis with its centric placement providing easy access to a variety of local amenities. The hotel is conveniently close to bars, restaurants, shops and even a Catholic church, making it an ideal choice for travelers who want to explore the city's offerings on foot.
The central location ensures that visitors have everything they need within walking distance, from dining and shopping options to commercial and recreational facilities. Additionally, the hotel offers a combination of good customer service, competitive pricing and a peaceful environment despite being in such a bustling area.
Guest reviews consistently praise the excellent cost-benefit ratio, highlighting that one doesn’t need to take the car out of the garage to get around. The hotel's strategic location also simplifies access to city exits, making it easy to travel to and from the broader region.
For those visiting Divinópolis for both leisure and business, Hotel Cruz Divinópolis presents a compelling option with its prime location, ensuring that guests can make the most out of their stay with minimal effort.
Guests at Hotel Cruz Divinópolis have provided mixed reviews about the hotel's breakfast service. While many appreciated the breakfast, describing it as good, abundant, delicious and amazing with a variety of options, others highlighted significant shortcomings. Several reviews pointed out issues with hygiene, including dirty dishes, utensils and tables, as well as the presence of insects and spoiled food. The breakfast area itself appeared to suffer from cleanliness problems, often described as dirty or disorganized.
Some guests enjoyed the fresh French bread and boiled eggs, finding the simplicity and taste satisfactory. However, many found the overall variety lacking with complaints about limited fruit options, cold coffee and old or stale items. Several guests noted that the breakfast lacked replenishment, leaving items scarce or unavailable when needed. Additionally, serving times were criticized for starting too late for those with early commitments.
Overall, while some guests had positive experiences, citing improvements and good quality food, the consistent issues with cleanliness, variety and service left others disappointed. The breakfast at Hotel Cruz Divinópolis seems to fluctuate in quality, leaving room for significant improvements to meet all guests' expectations.
Hotel Cruz Divinópolis offers a dining experience that comes with its set of highs and lows. Guests found the cost-to-benefit ratio to be favorable, particularly appreciating the quality of coffee available. The hotel also provides access to a good variety of TV channels for some in-room entertainment. However, the dining options within the hotel are somewhat limited with average meals and a lack of variety in the lunch and dinner offerings. Additionally, some inconveniences such as the absence of cups, glasses and silverware, alongside the kitchen closing earlier than expected, leaving some guests without dinner, were noted. For those seeking more dining variety, the proximity to nearby restaurants around the square is a significant plus.
Hotel Cruz Divinópolis seems to have a mixed bag of reviews concerning its rooms. Reviewers mention that the rooms are generally spacious and the beds comfortable, adding that the air conditioning is effective and in-room amenities such as showers often work well. Recently renovated rooms are noted to be small but functional, meeting basic needs. Large, airy rooms with good showers are also highlighted positively.
However, numerous complaints point to significant cleanliness and maintenance issues. Many rooms have been described as dirty with moldy walls, ceilings and furnishings. The lack of thorough cleaning extends to dirty linens, stained curtains and unpleasant smells. Some reviews specify instances of spider webs, uncollected trash and even blood stains, indicating severe lapses in housekeeping.
Old and poorly maintained furniture is a frequent gripe with many rooms not matching the photos provided online. Outdated structures and equipment, from mismatched beds to broken air conditioners and malfunctioning outlets, present further discomfort. Noise issues have also been reported, especially from halls and common areas.
Despite being comfortable in some aspects, the hotel's rooms are marred by significant maintenance and cleanliness issues, making it hard for guests to fully enjoy their stay.
The reviews for the beds at Hotel Cruz Divinópolis paint a mixed picture. On the positive side, many guests found the beds to be comfortable with some specifically mentioning great, soft beds and new mattresses. There were also several mentions of fresh, clean and good quality bed linens and blankets, contributing to a generally comfortable sleeping experience. Some guests also appreciated the spaciousness of the beds and the rooms, further enhancing their overall comfort.
However, there are significant drawbacks noted as well. Several reviews pointed out issues with cleanliness, including dirty sheets, blankets with hair stuck on them and stained bedding. The mattresses were often criticized for being too hard, too soft or having uncomfortable indents. The practice of combining two single beds to form a double bed was particularly problematic for many, creating an uncomfortable gap in the middle. Some guests also mentioned noisy, creaky beds and old mattresses, which detracted from their sleep quality.
Overall, while many found the beds at Hotel Cruz Divinópolis to be quite comfortable and clean, there are consistent reports of various maintenance and cleanliness issues that the hotel would need to address to improve the guest experience.
Hotel Cruz Divinópolis faces significant issues with cleanliness across various aspects, according to guest reviews. A recurring theme is the general disorganization and lack of thorough cleaning, especially in common areas like the entrance, elevator, parking lot and hallways. The overall maintenance of the building is poorly managed, contributing to a sense of uncleanliness throughout the premises.
Guests have frequently mentioned dirty rooms upon arrival with issues ranging from dust and hair on the floors to mold and musty smells. The bed linens and towels often come stained and torn, further emphasizing the lack of hygiene. Bathrooms are particularly criticized for being dirty with toilets often unclean and the absence of basic supplies such as soap and toilet paper.
Breakfast service is another major concern. The utensils and dishes are consistently described as greasy and dirty and the overall quality and cleanliness of the food area leave much to be desired. There are also complaints about the lack of replenishment and organization during breakfast.
A few positive notes include mentions of clean rooms with comfortable beds and functional air conditioning. Some guests appreciated the availability of Netflix and various channels in the rooms. However, these positive aspects are overshadowed by the widespread reports of dirt and poor maintenance.
In summary, while there are isolated instances of cleanliness and comfort, the overarching problem with cleanliness and maintenance significantly detracts from the overall guest experience at Hotel Cruz Divinópolis.
Hotel Cruz Divinópolis has received mixed but largely positive reviews about its staff, highlighting several instances of exceptional service and courtesy. Many guests have praised the employees for being attentive, helpful and polite. Noteworthy mentions include Mr. Geraldo, a receptionist recognized for his politeness and thoroughness and another standout employee, Paulo.
Reception service generally received favorable remarks with guests appreciating the friendly, warm welcome they received upon arrival. Employees were frequently described as well-mannered and the staff's commitment to providing excellent service was mentioned on multiple occasions. The exceptional honesty of the staff, especially in complicated situations like reservation cancellations, also stood out positively.
However, not all feedback has been glowing. There were instances where the night shift staff and other receptionists were deemed unhelpful, rude or inattentive. Some guests felt certain staff members were unprepared or even unprofessional, reporting instances of confusion and lack of proper communication.
Despite occasional negative encounters, the overall sentiment towards the staff at Hotel Cruz Divinópolis remains positive, crediting them with making guests feel welcomed and well-attended during their stay.
A mixed experience awaits those checking into Hotel Cruz Divinópolis, particularly when it comes to the Wi-Fi. While there are mentions of fast and occasionally well-functioning internet, these moments seem to be the exception rather than the rule. Many guests have faced challenges with unstable and weak Wi-Fi connections with some unable to access it at all, particularly in their rooms. Reports of the internet not working properly, frequently disconnecting or not being offered at all in certain areas seem prevalent. It's clear that consistent and reliable Wi-Fi is an area where the hotel needs improvement.
Hotel Cruz Divinópolis offers parking facilities, but several aspects have garnered critical feedback from guests. The general consensus indicates that the parking spaces are exceedingly tight, making maneuvering difficult, especially for medium to large vehicles. Many guests encountered issues with a garage that, although covered and part of the hotel, often lacks cleanliness and organization.
Parking accessibility is a frequent issue with some guests not being adequately informed about where to park their vehicles. The lot is prone to over-crowding, sometimes leading to instances where cars block each other. Moreover, space allocation appears problematic, as some reviews mentioned that parking spots are sometimes rented out to non-guests, adding to the congestion.
Safety concerns were also noted with the parking lot being open all day, leading some guests to worry about potential vehicle thefts. Complaints about insufficient spaces, a dirty environment and high costs also surfaced, adding to the overall dissatisfaction.
While the hotel's advertisement assures parking availability, the reality often falls short, compelling guests to seek alternative parking arrangements. Overall, if parking is a crucial factor, travelers might need to consider these challenges when planning a stay at Hotel Cruz Divinópolis.
Hotel Cruz Divinópolis receives mixed reviews regarding its suitability for families. On the positive side, several guests highlight the hotel's comfort and its potential to be family-friendly with attentive staff. Some guests found the accommodation adequate for a night's stay and those traveling with family or friends appreciated the hotel's facilities. However, there are multiple concerns about its upkeep and family-friendliness. Issues such as noise disturbances from other guests, cleanliness problems including ants and spider webs and inadequate facilities for guests with special needs were noted. Additionally, some reviewers explicitly stated that the hotel is not family-friendly. Overall, while there are elements that cater to families, significant improvements in maintenance and noise management are necessary to enhance the family experience.
Hotel Cruz Divinópolis in Brazil positions itself as a three-star establishment and many guests highlight its exceptional cost-benefit ratio, noting the affordability especially given the low prices. The hotel is praised for its cleanliness and overall management, which guests feel meets the criteria for a three-star rating with some emphasizing that certain aspects do compensate for the modest star classification.
The central location of the hotel receives positive remarks, making it convenient for guests to access various parts of the city. A recurring theme in reviews is the great service provided by the staff, who are described as delivering wonderful customer service. Several guests also appreciated the comfort of the beds and were satisfied with the room size.
However, there are some criticisms. The TV power output placement was mentioned as inconvenient, while the noisy minibar and a lack of consistent mask usage by hotel staff during their stay were also pointed out as areas needing improvement. Additionally, parking accessibility is noted as a challenge for some guests.
In summary, Hotel Cruz Divinópolis offers notable advantages in terms of affordability, cleanliness and service, matched with a great central location, although there are some minor drawbacks concerning some of its facilities.
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Location
The central location ensures that visitors have everything they need within walking distance, from dining and shopping options to commercial and recreational facilities. Additionally, the hotel offers a combination of good customer service, competitive pricing and a peaceful environment despite being in such a bustling area.
Guest reviews consistently praise the excellent cost-benefit ratio, highlighting that one doesn’t need to take the car out of the garage to get around. The hotel's strategic location also simplifies access to city exits, making it easy to travel to and from the broader region.
For those visiting Divinópolis for both leisure and business, Hotel Cruz Divinópolis presents a compelling option with its prime location, ensuring that guests can make the most out of their stay with minimal effort.
Breakfast
Some guests enjoyed the fresh French bread and boiled eggs, finding the simplicity and taste satisfactory. However, many found the overall variety lacking with complaints about limited fruit options, cold coffee and old or stale items. Several guests noted that the breakfast lacked replenishment, leaving items scarce or unavailable when needed. Additionally, serving times were criticized for starting too late for those with early commitments.
Overall, while some guests had positive experiences, citing improvements and good quality food, the consistent issues with cleanliness, variety and service left others disappointed. The breakfast at Hotel Cruz Divinópolis seems to fluctuate in quality, leaving room for significant improvements to meet all guests' expectations.
Dinner
Rooms
However, numerous complaints point to significant cleanliness and maintenance issues. Many rooms have been described as dirty with moldy walls, ceilings and furnishings. The lack of thorough cleaning extends to dirty linens, stained curtains and unpleasant smells. Some reviews specify instances of spider webs, uncollected trash and even blood stains, indicating severe lapses in housekeeping.
Old and poorly maintained furniture is a frequent gripe with many rooms not matching the photos provided online. Outdated structures and equipment, from mismatched beds to broken air conditioners and malfunctioning outlets, present further discomfort. Noise issues have also been reported, especially from halls and common areas.
Despite being comfortable in some aspects, the hotel's rooms are marred by significant maintenance and cleanliness issues, making it hard for guests to fully enjoy their stay.
Beds
However, there are significant drawbacks noted as well. Several reviews pointed out issues with cleanliness, including dirty sheets, blankets with hair stuck on them and stained bedding. The mattresses were often criticized for being too hard, too soft or having uncomfortable indents. The practice of combining two single beds to form a double bed was particularly problematic for many, creating an uncomfortable gap in the middle. Some guests also mentioned noisy, creaky beds and old mattresses, which detracted from their sleep quality.
Overall, while many found the beds at Hotel Cruz Divinópolis to be quite comfortable and clean, there are consistent reports of various maintenance and cleanliness issues that the hotel would need to address to improve the guest experience.
Cleanliness
Guests have frequently mentioned dirty rooms upon arrival with issues ranging from dust and hair on the floors to mold and musty smells. The bed linens and towels often come stained and torn, further emphasizing the lack of hygiene. Bathrooms are particularly criticized for being dirty with toilets often unclean and the absence of basic supplies such as soap and toilet paper.
Breakfast service is another major concern. The utensils and dishes are consistently described as greasy and dirty and the overall quality and cleanliness of the food area leave much to be desired. There are also complaints about the lack of replenishment and organization during breakfast.
A few positive notes include mentions of clean rooms with comfortable beds and functional air conditioning. Some guests appreciated the availability of Netflix and various channels in the rooms. However, these positive aspects are overshadowed by the widespread reports of dirt and poor maintenance.
In summary, while there are isolated instances of cleanliness and comfort, the overarching problem with cleanliness and maintenance significantly detracts from the overall guest experience at Hotel Cruz Divinópolis.
Staff
Reception service generally received favorable remarks with guests appreciating the friendly, warm welcome they received upon arrival. Employees were frequently described as well-mannered and the staff's commitment to providing excellent service was mentioned on multiple occasions. The exceptional honesty of the staff, especially in complicated situations like reservation cancellations, also stood out positively.
However, not all feedback has been glowing. There were instances where the night shift staff and other receptionists were deemed unhelpful, rude or inattentive. Some guests felt certain staff members were unprepared or even unprofessional, reporting instances of confusion and lack of proper communication.
Despite occasional negative encounters, the overall sentiment towards the staff at Hotel Cruz Divinópolis remains positive, crediting them with making guests feel welcomed and well-attended during their stay.
Wi-Fi
Parking
Parking accessibility is a frequent issue with some guests not being adequately informed about where to park their vehicles. The lot is prone to over-crowding, sometimes leading to instances where cars block each other. Moreover, space allocation appears problematic, as some reviews mentioned that parking spots are sometimes rented out to non-guests, adding to the congestion.
Safety concerns were also noted with the parking lot being open all day, leading some guests to worry about potential vehicle thefts. Complaints about insufficient spaces, a dirty environment and high costs also surfaced, adding to the overall dissatisfaction.
While the hotel's advertisement assures parking availability, the reality often falls short, compelling guests to seek alternative parking arrangements. Overall, if parking is a crucial factor, travelers might need to consider these challenges when planning a stay at Hotel Cruz Divinópolis.
Family
3 Star
The central location of the hotel receives positive remarks, making it convenient for guests to access various parts of the city. A recurring theme in reviews is the great service provided by the staff, who are described as delivering wonderful customer service. Several guests also appreciated the comfort of the beds and were satisfied with the room size.
However, there are some criticisms. The TV power output placement was mentioned as inconvenient, while the noisy minibar and a lack of consistent mask usage by hotel staff during their stay were also pointed out as areas needing improvement. Additionally, parking accessibility is noted as a challenge for some guests.
In summary, Hotel Cruz Divinópolis offers notable advantages in terms of affordability, cleanliness and service, matched with a great central location, although there are some minor drawbacks concerning some of its facilities.
No, Hotel Cruz Divinópolis doesn't have any pool.
No, a spa isn't available at Hotel Cruz Divinópolis.
Yes, Hotel Cruz Divinópolis welcomes dogs.
Yes, parking facilities are available at Hotel Cruz Divinópolis.
No, Hotel Cruz Divinópolis doesn't have a gym.
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