The Empress Hotel
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Summary of reviewsThe Empress Hotel is a highly recommended hotel with exceptional facilities and services. Its central location on the seafront provides easy access to public transport and local amenities. Guests have raved about the excellent breakfast with plenty of choices and the delightful dining experience with its excellent restaurant and Brasserie. The rooms are comfortable and very clean with modern amenities and lovely sea views. The staff are friendly and accommodating with well-trained and courteous staff going the extra mile to assist guests in every possible way. The beds are incredibly comfortable and cozy, providing guests with a solid night's rest. While some guests noted issues with cleanliness and communication, the majority of guests highly recommend this hotel for its cleanliness and location. Overall, The Empress Hotel provides a lovely, relaxing stay and many guests have already planned to return next year.
Categories
Hotel near The Beach
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Free Wi-Fi
Business Hotel
4-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
No
Show more...No
Guest Reviews
The Empress Hotel is a beautiful hotel located in a central and superb location on the seafront, making it an ideal location for easy access to public transport and local amenities. The hotel is located within walking distance to the ferry, train stations and bus stops, making travel around the island easy. Guests enjoyed the fantastic views over Douglas Bay and appreciated the access to the horse tram just across the road. The hotel is within a short walk to shops, pubs and restaurants, making it a good spot for those looking for good value and quality accommodation. The piano bar was mentioned as really good to eat in and the great breakfast was a hit with guests too. The location was deemed perfect by most and the fact that the position, view and access to public transport were excellent, makes it a must-stay for anyone visiting Douglas.
If you're looking for a hotel that serves a delicious breakfast, The Empress Hotel won't disappoint. Guests have raved about the excellent breakfast with plenty of choices such as a full English breakfast, cereals, toast and tasty pastries. If you prefer to have a lighter breakfast, there are also healthier bran cereals, yogurts and fruits to choose from. The buffet breakfast is included in the room price and is particularly good, according to some. The food is of excellent quality and the service from the waitering staff is outstanding. While there could be more drink options, especially for tea drinkers, the filter coffee is available anytime. Some guests have even mentioned the Manx Kippers being exceptionally good, it's definitely worth giving them a try. Overall, The Empress Hotel's breakfast is a lovely start to your day as you explore the island with loads of options to choose from and friendly staff always on hand to help.
The Empress Hotel offers a delightful dining experience with its excellent restaurant and Brasserie. Guests enjoyed delicious and great value meals in the piano bar as well. The food was described as excellent, very nice and to die for. The restaurant itself was lovely but needs to be used more often for more diners to enjoy its ambiance and entertainment. Overall, guests felt that the food was of good quality and highly recommend it.
The rooms at The Empress Hotel are comfortable and very clean. While some may be small, they are well laid out with modern amenities such as Sky TV and strong water pressure in the shower. The hotel has a range of rooms, so there is something for everyone's preference, including lovely sea views. The friendliness of the staff and the cleanliness of the rooms were particularly highlighted by guests. Some of the rooms could benefit from modernisation or separate showers, but overall, the hotel is welcoming, bright and beautifully decorated. The social areas are pleasant and the location excellent.
The Empress Hotel boasts incredibly comfortable and cozy beds with guests raving about the firm yet comfy mattresses. Some guests even found themselves surprised that all the beds were equally comfortable, while others opted for an extra mattress topper to make their slumber even dreamier. The location also received high praise for being close to everything with some commenting that the great location paired with the comfy beds made for a perfect stay. While some guests did encounter some hiccups such as a tight room or a hard bed, the staff was accommodating, providing extra blankets and allowing for the option of twin beds instead of a double. All in all, the Empress Hotel provides guests with comfortable accommodations for a solid night's rest.
If you are looking for a clean and tidy hotel, The Empress Hotel would be a great choice. Guests have given positive feedback regarding the cleanliness of the hotel, describing it as spotless, immaculate and always clean. Some even said that everywhere they went was just clean. The hotel is well-maintained and modern and the facilities are bright and welcoming. Most guests were satisfied with the cleanliness of their rooms. However, some guests did mention issues with cleanliness, such as dirty carpets in the corridors, hairs left in the sink and dust and cobwebs behind the TV. Despite these issues, most guests highly recommended this hotel for its cleanliness and location.
The staff at The Empress Hotel are hailed by guests for their helpfulness and friendliness. The well-trained and courteous staff go the extra mile to assist guests in every possible way. The reception staffs were particularly praised for their politeness and efficiency. The night porter, Victor, was singled out for his excellent customer service skills. The waiting staff at the hotel's restaurant are described as attentive and outstanding, while the bar staff were polite and aided visitors promptly. Guests can feel confident that their needs will be met with top-notch service from the staff. However, some guests noted communication issues with employees but it was overshadowed by the friendliness and helpfulness of the staff. Also, a few guests experienced some issues with the timing of the checking out process. To sum up, The Empress Hotel boasts a team of friendly and accommodating staff members that enhance guests' experiences.
The Empress Hotel has received fantastic reviews from its guests with many describing their stay as exceptional, superb and enjoyable. The hotel is nicely located and has a grand appearance. The facilities and services have been praised by the majority of guests with only a few mentioning that the hotel may not meet the standard of a 4-star classification. Some guests did note that the hotel could benefit from a renovation and that the rooms can be a bit chilly, but overall, they still enjoyed their stay. The staff are friendly and accommodating, although some guests would have liked an earlier check-in time. Unfortunately, there is no car park available for guests. Overall, The Empress Hotel provides a lovely, relaxing stay and many guests have already planned to return next year.
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Location
Breakfast
Dinner
Rooms
Beds
Cleanliness
Staff
4 Star
No, The Empress Hotel doesn't have any pool.
No, a spa isn't available at The Empress Hotel.
No, The Empress Hotel doesn't allow dogs.
No, parking facilities aren't available at The Empress Hotel.
No, The Empress Hotel doesn't have a gym.
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