Al Bandar Rotana – Dubai Creek
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Summary of reviewsAl Bandar Rotana – Dubai Creek receives widespread acclaim for its advantageous location, impressive cleanliness, excellent service, diverse dining options and modern facilities. Nestled alongside Dubai Creek, the hotel offers stunning views of the water and the Dubai skyline, making it a convenient and picturesque option for both leisure and business travelers. Proximity to the airport and the Union Metro Station further simplifies access to the city's major attractions, balancing Old Dubai's historic charm with the modern city's hustle and bustle.
Guests consistently commend the hotel's cleanliness with rooms and shared spaces maintained to high standards. The spacious, well-designed rooms, boasting modern amenities and magnificent Creek views, add to the comfort and luxury of their stay. Housekeeping is diligent, ensuring a spotless environment and regular replenishment of essentials.
The staff at Al Bandar Rotana are another standout feature, consistently noted for their kindness, professionalism and readiness to assist. Positive mentions of specific staff members, including Lukman, Hanadi and Mr. Ahmed, highlight the personalized service that enhances the overall guest experience.
Dining options at the hotel are varied and generally well-received. The Italian restaurant Gusto on the 18th floor and Morgan’s bar-restaurant receive particular praise for their food quality and ambiance, although some variability in experiences at the main restaurant, Salt and Pepper and the occasional high prices are mentioned. Breakfast offerings are noted for their variety and the quality of food, despite occasional crowding and some repetition in dishes.
The hotel's rooftop pool, spa and gym also contribute significantly to guest satisfaction. The pool offers breathtaking views, though it can feel small and crowded at times. The spa receives high marks for its clean, well-equipped facilities and professional staff, while the gym impresses with its modern equipment and scenic views, despite occasional crowding.
Free Wi-Fi is appreciated for its speed and reliability, although some guests note intermittent issues. Overall, Al Bandar Rotana – Dubai Creek delivers a compelling experience with its combination of strategic location, dedicated staff, cleanliness and a plethora of high-quality amenities.
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Guests consistently commend the hotel's cleanliness with rooms and shared spaces maintained to high standards. The spacious, well-designed rooms, boasting modern amenities and magnificent Creek views, add to the comfort and luxury of their stay. Housekeeping is diligent, ensuring a spotless environment and regular replenishment of essentials.
The staff at Al Bandar Rotana are another standout feature, consistently noted for their kindness, professionalism and readiness to assist. Positive mentions of specific staff members, including Lukman, Hanadi and Mr. Ahmed, highlight the personalized service that enhances the overall guest experience.
Dining options at the hotel are varied and generally well-received. The Italian restaurant Gusto on the 18th floor and Morgan’s bar-restaurant receive particular praise for their food quality and ambiance, although some variability in experiences at the main restaurant, Salt and Pepper and the occasional high prices are mentioned. Breakfast offerings are noted for their variety and the quality of food, despite occasional crowding and some repetition in dishes.
The hotel's rooftop pool, spa and gym also contribute significantly to guest satisfaction. The pool offers breathtaking views, though it can feel small and crowded at times. The spa receives high marks for its clean, well-equipped facilities and professional staff, while the gym impresses with its modern equipment and scenic views, despite occasional crowding.
Free Wi-Fi is appreciated for its speed and reliability, although some guests note intermittent issues. Overall, Al Bandar Rotana – Dubai Creek delivers a compelling experience with its combination of strategic location, dedicated staff, cleanliness and a plethora of high-quality amenities.
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About Al Bandar Rotana – Dubai Creek
License: 776193
Guest Reviews
Location
The hotel’s locale in Deira places it in the heart of Old Dubai, close to historic sites and markets, offering a nice contrast to the modern hustle of the city. Although it is slightly removed from the bustling tourist centers and major malls, it remains a strategic starting point for exploring the city via taxi or car. This quieter setting away from the noise of central Dubai is appreciated by many, offering a peaceful retreat with all necessary services and amenities conveniently nearby.
Cleanliness, high-quality service and modern facilities complement the favorable location, making it a well-rounded choice for both leisure and business travelers. However, some guests mentioned that it can be a bit far from certain tourist hotspots and the metro station, though this distance is often mitigated by the availability of taxis and rental cars. Overall, the combination of stunning views, strategic position near the airport and access to both old and new Dubai make Al Bandar Rotana a preferred choice for many visitors to the city.
Breakfast
Service at breakfast receives numerous accolades for being excellent with staff being noted for their professionalism and helpfulness. The setting of the breakfast with options to dine on a terrace with a beautiful view, adds to the positive experience. The breakfast buffet is often referred to as amazing and well-organized, although there are mentions of it being occasionally busy.
However, a few guests feel that there could be more variety in the dishes and some express disappointment with the repetitive nature of the offerings. Some specific negative points include the focus on Indian dishes, which may not cater to every palate and issues with the coffee setup causing delays. Despite these minor critiques, the lavish spread, delicious meals and overall breakfast experience at Al Bandar Rotana – Dubai Creek are highly regarded by most guests.
Dinner
Morgan's bar-restaurant is another highly recommended dining venue, known for its delicious meals and enjoyable atmosphere. Guests appreciate the good food, drinks and even the hookah offerings at Morgan’s. The presence of live music adds to the delightful dining experience.
Overall, the quality of the food at the hotel receives high marks with many guests describing their meals as delicious, fresh and of high quality. Whether it's a casual evening meal, a luxurious dinner or a festive celebration like Christmas at El Gusto, visitors tend to find their dining experiences fulfilling.
However, there are mentions of inconsistencies with a few guests noting that the food didn’t always meet expectations or was overpriced. The main restaurant, Salt and Pepper, received mixed reviews with some describing it as unbearable.
Despite some shortcomings, the array of dining options, including a nice Bistro bar, poolside dining and the club lounge, ensures that guests have varied choices during their stay. Staff at the bars and restaurants are frequently complimented for their great service, enhancing the overall dining experience.
In short, while there are areas for improvement, the dining experience at Al Bandar Rotana generally leaves a positive impression, particularly with its standout Italian restaurant and the vibrant atmosphere at Morgan’s.
Rooms
The hotel ensures that rooms are both stylishly furnished and functional with amenities such as big bathtubs, comfortable beds and well-equipped bathrooms. Rooms are described as being modern, well-maintained and beautifully decorated, creating a pleasant and inviting atmosphere.
Frequent upgrades to suites and apartment-style accommodations are mentioned, further enhancing the guest experience. Despite occasional minor issues such as the readiness of the room upon arrival and slow room service, the overall feedback emphasizes positive aspects.
The hotel's thoughtful interior design, combined with features like excellent lighting, modern decor and a quiet environment, contribute to a highly satisfying stay. The diligent daily cleaning service and responsive staff also receive commendation, reinforcing the high standards of hygiene and customer service typical of a luxury establishment.
For those seeking a comfortable and aesthetically pleasing stay in Dubai with the added bonus of spectacular creek views, Al Bandar Rotana – Dubai Creek seems to consistently deliver a compelling experience.
Beds
Cleanliness
Many guests also appreciate the clean and fresh ambiance with clean towels and linens being replenished regularly. The hotel's modern and elegant design is complemented by its commitment to cleanliness, making for a pleasant and comfortable stay. While a few reviews suggest there might be room for improvement, such as in the replenishment of toiletries, the overwhelming sentiment remains positive regarding the hotel's cleanliness and maintenance.
Moreover, the friendly and responsive staff contribute significantly to the hotel's welcoming atmosphere. Overall, guests leave with a very favorable impression of Al Bandar Rotana’s dedication to providing a clean, comfortable and enjoyable stay.
Staff
Guests repeatedly commend various aspects of the staff's conduct, including their efficient, polite and quick responses. The reception and check-in process, handled smoothly by the front desk staff, also gets highlighted for its efficiency and the welcoming attitude of employees. The willingness and ability of the staff to assist with organizing taxis, making recommendations and even providing early check-ins contribute to a pleasant guest experience.
Special mentions go to team members working in different areas of the hotel, from room service and valet to cleaning staff, who all contribute to maintaining a high level of cleanliness and service throughout. Staff members like Elisha and Chelle in the Club Lounge, Aftab in the library and fitness areas, along with Grace's professional assistance, are praised for their roles in enhancing guest experiences.
The overall sentiment towards the staff indicates a deep appreciation for their respectful, attentive and cooperative nature, which consistently ensures guests feel welcome and well cared for. Despite a couple of isolated negative remarks, the predominant theme in reviews is one of high satisfaction with the staff's performance and hospitality, making the stay at Al Bandar Rotana – Dubai Creek enjoyable and memorable for many visitors.
Wi-Fi
Spa
Gym
The gym is described as generously and fully equipped with a variety of machines for different fitness needs. The cardio section is particularly favored and the equipment is frequently mentioned as new and advanced, featuring Technogym devices. Visitors also highlight the fantastic amenities, including clean towels and free water, making their sessions more comfortable.
Despite its many positives, the gym can get crowded with some reporting the need to wait for equipment and a preference for more space. Nonetheless, the tasteful and beautiful decoration creates a pleasant atmosphere that enhances the overall experience. The gym staff, particularly Mr. Mansour, receive commendable mentions for their service. Overall, the fitness facilities at Al Bandar Rotana are robust and conducive to a satisfying workout experience.
Pool
However, many guests found the pool to be relatively small and often crowded, noting that the space and the number of sun loungers did not adequately match the number of hotel guests, sometimes leading to frustration. Despite these concerns, the rooftop pool remains a highlight, particularly lauded for its beautiful views at sunset and the comfortable ambiance it provides.
Parking
Despite these positives, there are some minor drawbacks mentioned, such as the car parking service not being available at night and occasional crowding in the parking areas. However, the overall sentiment suggests that parking at Al Bandar Rotana – Dubai Creek is a significant advantage, offering convenience and organization for hotel guests.
Family
The hotel offers a range of amenities tailored for children, including a swimming pool, children's pool and a kids' playroom, ensuring that young guests have plenty to keep them entertained. The family rooms are noted to be of a good size and well-suited for family stays, adding to the overall comfort and convenience. The peaceful ambiance of the hotel provides a serene environment suitable for families looking to relax and enjoy their vacation.
Reviewers highlight the hotel's cleanliness and the high level of service, reinforcing its reputation as a superb family-oriented establishment. The considerate and pleasant atmosphere, especially during Ramadan, was also a point of praise. Many guests expressed their intention to return, indicating a high level of satisfaction with their family-oriented experiences at Al Bandar Rotana.
With its ideal location and thoughtful amenities, the hotel is highly recommended for family vacations. It effectively balances luxury and comfort, ensuring that both parents and children can enjoy a fantastic stay. Families will find Al Bandar Rotana a reliable and enjoyable choice, making it a frequent first choice for holidays.
5 Star
Situated in the city center, it's conveniently close to the airport and other essential services, making it a prime location for travelers. The modern facilities and beautiful design of the hotel elevate the guest experience, often exceeding their expectations for a five-star establishment. The hotel's service also garners acclaim with many guests appreciating the courtesy room and the overall level of comfort.
While some guests felt that certain aspects did not fully meet the five-star criteria, especially regarding additional costs such as breakfast and insurance, the majority find the hotel to be a fantastic choice. The balance of price and quality, alongside excellent amenities, often justifies the five-star rating, making Al Bandar Rotana – Dubai Creek a highly recommended stay for those seeking luxury and convenience in Dubai.
Business
The business lounge access and overall business-friendly amenities add a layer of comfort and efficiency, taking the stress out of check-in processes and providing relaxing spaces for downtime. The hotel’s location is strategically close to the business district, making it optimal for business meetings and easy access for professionals on the go.
While the concierge service has room for improvement, the hotel excels in other areas, including its value for money and efficient staff. Additional perks such as the use of pool areas and changing rooms while waiting for flights further enhance the convenience for business travelers, ensuring a great overall stay. Al Bandar Rotana is a fantastic option, particularly for those looking to balance work and relaxation efficiently.
Accessible
Guests appreciated the receptionist's effort in ensuring they were assigned an accessible room, highlighting the attentive and friendly staff. There are special rooms designed specifically for people with disabilities, which are easy to find, providing peace of mind for those in need.
While there is mention of a small issue, it was promptly resolved, showcasing the efficient service provided by the hotel. There is always suitable information available, which is particularly beneficial for disabled guests. Although there is no bar, overall, the hotel offers excellent accessibility features and services, making it a favorable option for travelers with special requirements.
Rooftop Pool
Children's Pool
Outdoor Pool
Though the pool area is often cited as nice and spacious, some guests find it on the smaller side, especially during peak times when it can become crowded. Despite its size, the pool’s availability and fantastic views ensure a generally positive experience for most. However, a notable downside is the limited number of sunbeds, which can be a challenge during busy periods. The pool remains open until 10 PM, offering an extended time frame for guests to enjoy the facilities within the day.
Overall, the outdoor pool is highlighted as a significant feature of the hotel, providing a pleasant and visually appealing space, albeit with some capacity limitations.
Honeymoon
The variety of amenities adds to the charm of the stay. The rooftop pool provides a serene getaway with stunning views, while the in-house Italian restaurant, noted for its remarkable city views, creates an unforgettable dining experience. Honeymooners frequently highlight the thoughtful services, including honeymoon upgrades and small, delightful treats that make their stay even more special.
The hotel’s romantic atmosphere and dedicated packages make it an ideal venue for a memorable honeymoon. Guests have lavished praise on the romantic setting, often describing their experiences as remarkable and unforgettable. Whether it’s the distribution of champagne or the private hosting that makes everyone feel celebrated, every detail works together to create a perfect honeymoon environment.
Overall, Al Bandar Rotana – Dubai Creek is highly recommended as a picturesque and romantic destination for honeymooners, promising a special experience that leaves couples eager to return.
Luxury
The hotel is noted for its upscale luxury furniture and sophisticated, plush interiors. Its ambiance exudes both luxury and elegance, setting it apart as one of the finest establishments around. The service at Al Bandar Rotana is also highly praised, being described as superior and professional with friendly, helpful staff who ensure that every detail is accounted for, exceeding guests' expectations.
Situated conveniently near the airport, the hotel also stands out for its excellent value for money, positioning it as a top choice for both business and leisure travelers. Guests appreciate the high-quality fittings and modern, lovely decor, which further enhance the sense of luxury and comfort.
Overall, Al Bandar Rotana – Dubai Creek ensures a unique and luxurious getaway, making it a preferred option for those seeking an upscale, refined experience in Dubai.
Romantic
The dining options at the hotel further enhance the romantic vibe. Couples rave about the truffle menu, especially the stuffed chicken and the delectable tiramisu paired with the refreshing limonata cocktail. The scenic views from the dining areas and the romantic decor make it an excellent setting for a memorable meal.
For those seeking a tranquil escape, the secluded garden area provides a serene backdrop, ideal for intimate moments. Overall, Al Bandar Rotana is praised for its romantic ambiance and is highly recommended for couples looking to create unforgettable memories together.
Yes, Al Bandar Rotana – Dubai Creek has pool(s) that belong to one or more of the following categories: Children's Pool, Rooftop Pool, Outdoor Pool.
Yes, a spa is available at Al Bandar Rotana – Dubai Creek.
No, Al Bandar Rotana – Dubai Creek doesn't allow dogs.
Yes, parking facilities are available at Al Bandar Rotana – Dubai Creek.
Yes, Al Bandar Rotana – Dubai Creek has a gym.
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