DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha
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A contemporary hotel situated in the vibrant Al Barsha area - Dubai’s world-class entertainment, shopping and dining hub.
Summary of reviewsThe DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha impresses guests with its prime location in Al Barsha, offering easy access to the Mall of the Emirates and numerous transport links for exploring Dubai. Guests appreciate the convenience of nearby amenities such as restaurants, shops and grocery stores. The hotel's positioning is often described as perfect, providing a great base for both shopping excursions and city tours.
Breakfast at the hotel garners praise for its variety, taste and quality. Guests find the breakfast service excellent, highlighting the attentive staff and cleanliness of the dining area. Despite some mentions of monotony and crowding, the overall experience satisfies most guests.
Dinner reviews are mixed with the quality and variety of meals receiving both commendations and criticisms. The dinner buffet's lack of diversity is noted, although the friendly, helpful restaurant staff and surrounding good eateries somewhat offset the negatives.
The rooms are spacious, comfortable and well-equipped with amenities like washing machines and kitchen facilities. Positive comments point to the roominess and suitability for longer stays. However, some guests mention issues such as outdated furniture, cleanliness concerns and occasional maintenance problems.
Opinions on cleanliness are divided with many guests praising the hotel's spotless conditions and others pointing out specific areas needing improvement, such as housekeeping standards and bathroom upkeep.
Staff members are widely recognized for their friendliness and helpfulness, significantly enhancing the guest experience. Certain individuals receive specific mentions for exemplary service, although there are occasional reports of less consistent professionalism.
The hotel's free Wi-Fi is appreciated, though consistency and speed issues are frequent concerns. Guests generally see room for improvement here.
The gym, pool and wellness facilities receive mixed feedback. While the gym and sauna are positively viewed, certain equipment issues and lack of clear communication about facility usage limits due to COVID-19 are noted. The pool area, while clean and family-friendly, faces criticism for being small, shaded and insufficiently maintained.
Parking at the hotel proves challenging for some due to tight spaces and construction, although the option for valet service is a plus.
Comfortable king-size beds and the positive sleep experience are frequently praised. However, some guests find the additional and portable beds uncomfortable and there are concerns about the upkeep of bedding and furnishings in some rooms.
In summary, the DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha offers a valuable and convenient stay with a highly praised location, friendly staff and generally positive amenities. While there are areas for improvement, especially in terms of cleanliness, maintenance and dining variety, the hotel largely succeeds in ensuring guest satisfaction.
Categories
Breakfast at the hotel garners praise for its variety, taste and quality. Guests find the breakfast service excellent, highlighting the attentive staff and cleanliness of the dining area. Despite some mentions of monotony and crowding, the overall experience satisfies most guests.
Dinner reviews are mixed with the quality and variety of meals receiving both commendations and criticisms. The dinner buffet's lack of diversity is noted, although the friendly, helpful restaurant staff and surrounding good eateries somewhat offset the negatives.
The rooms are spacious, comfortable and well-equipped with amenities like washing machines and kitchen facilities. Positive comments point to the roominess and suitability for longer stays. However, some guests mention issues such as outdated furniture, cleanliness concerns and occasional maintenance problems.
Opinions on cleanliness are divided with many guests praising the hotel's spotless conditions and others pointing out specific areas needing improvement, such as housekeeping standards and bathroom upkeep.
Staff members are widely recognized for their friendliness and helpfulness, significantly enhancing the guest experience. Certain individuals receive specific mentions for exemplary service, although there are occasional reports of less consistent professionalism.
The hotel's free Wi-Fi is appreciated, though consistency and speed issues are frequent concerns. Guests generally see room for improvement here.
The gym, pool and wellness facilities receive mixed feedback. While the gym and sauna are positively viewed, certain equipment issues and lack of clear communication about facility usage limits due to COVID-19 are noted. The pool area, while clean and family-friendly, faces criticism for being small, shaded and insufficiently maintained.
Parking at the hotel proves challenging for some due to tight spaces and construction, although the option for valet service is a plus.
Comfortable king-size beds and the positive sleep experience are frequently praised. However, some guests find the additional and portable beds uncomfortable and there are concerns about the upkeep of bedding and furnishings in some rooms.
In summary, the DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha offers a valuable and convenient stay with a highly praised location, friendly staff and generally positive amenities. While there are areas for improvement, especially in terms of cleanliness, maintenance and dining variety, the hotel largely succeeds in ensuring guest satisfaction.
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Guest Reviews
Nestled in the bustling area of Al Barsha, the DoubleTree by Hilton Hotel and Residences Dubai offers an enviable location for its guests. Its proximity to the Mall of the Emirates, a mere few minutes' walk away, features prominently in the accolades it receives. Reviewers consistently highlight the convenience of being close to such a major shopping destination, making it an ideal spot for shopaholics and families alike. The central location also ensures easy access to the metro, train and bus stations, facilitating smooth commutes to other parts of Dubai, including the iconic Dubai Mall and Sheikh Zayed Road.
The area surrounding the hotel is rich with amenities, from restaurants and grocery stores to a variety of commercial shops, making everyday needs effortlessly accessible. The hotel's location is described as perfect, superb and amazing with some guests praising it as very central and ideal for those looking to explore both old and new Dubai. Despite sporadic mentions of its suitability for longer stays and occasional logistic issues such as the availability of taxis, the consensus tilts overwhelmingly towards the positive.
Combining excellent location with value for money, room size and helpful staff, the DoubleTree by Hilton in Al Barsha successfully caters to the needs of its diverse clientele, ensuring a comfortable and convenient stay in one of Dubai's vibrant districts.
Guests of DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha seem to generally appreciate the quality and variety of the breakfast offered. Many describe it as amazing, excellent and delicious with a notable variety of options that cater to different tastes. Standout dishes mentioned include hummus and smoked fish, contributing to the overall positive dining experience.
Several guests highlight the excellent service provided by the breakfast staff, ensuring a comfortable and pleasant atmosphere. The cleanliness and freshness of the food further add to the positive remarks. However, there are some mentions of the breakfast becoming monotonous with limited choices and repetitive offerings day after day. Some guests also commented on the crowded breakfast times and missing items like cheese slices, which detracted from the experience for a few.
Despite these critiques, the overall sentiment is positive, focusing primarily on the great variety, delicious taste and high-quality service. The breakfast at DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha appears to leave the majority of guests satisfied and ready for their day in Dubai.
The dinner experience at the DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha has received mixed reviews from guests. While some appreciated the good quality of their meals, others found the dinner buffet to be disappointing and lacking variety. The limited and restrictive menu left some guests unsatisfied with comments pointing out that the food was really average for a Hilton property and at times, not diverse enough.
Despite these critiques, guests highlighted the helpful and friendly restaurant staff, who were described as sweet and service-minded. The kitchen facilities were also noted as being useful for preparing dinners after long days out. Additionally, the presence of good eateries in the vicinity of the hotel provided alternative dining options for guests.
Overall, while the dinner offerings at the hotel received some criticism, the excellent service from the restaurant staff and the convenience of nearby dining options somewhat compensated for the perceived shortcomings.
The rooms at the DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha offer a mixed experience for guests. On the positive side, many reviewers appreciated the space, comfort and cleanliness of the rooms, noting that they were spacious, well-equipped and included helpful amenities such as washing machines and kitchen facilities. Some found the rooms to be cozy, warm and particularly comfortable for business travel or extended stays. The hotel's front office staff received high praise for their excellent service, further enhancing the guest experience.
However, there were also consistent mentions of areas needing improvement. Some rooms were described as small or outdated with older furniture and worn-out equipment. Cleanliness was a concern for a number of guests with specific instances of rooms not being properly cleaned and housekeeping standards falling short. Additionally, there were reports of maintenance issues, such as chipped furniture, clogged sinks and malfunctioning air conditioning. Noise from nearby construction and inconsistencies between room photos and actual room conditions were also noted.
Overall, while the hotel provides good value for money and has many satisfied guests, it appears that updates and better maintenance could significantly enhance the overall experience.
DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha has received mixed reviews regarding the comfort and quality of its beds. Many guests appreciated the comfort, highlighting that the beds and pillows were comfortable with several mentioning the beds as spacious and excellent. The comfort extended to the sleep pillows for many visitors, providing a restful night's sleep. A few reviews noted the comfort of the entire room, which added to their overall positive experience.
However, some guests encountered issues. A recurring complaint was that the additional beds requested were too small and some found the main beds to be uncomfortable or too hard. There were mentions of bed linen and furnishing problems, such as stains and peeling headboards, raising concerns about the room's upkeep. Some rooms featured damaged or worn out furniture. One notable downside was that the portable bed provided wasn't up to the standard.
Despite these issues, when it came to the king-size beds, some guests reported inconsistency, as they were sometimes just two single beds joined together, reducing comfort. Overall, while many found their beds very comfy, there’s room for improvement in maintenance and ensuring consistent quality across all accommodations.
When it comes to cleanliness at the DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha, guest opinions are quite polarized. On the positive side, many visitors praised the property for being perfectly clean with clean and nice rooms and clean towels. Guests frequently mentioned the clean and comfortable rooms and apartments that made them feel at home. They highlighted the excellent cleanliness of the property, pointing to clean dishes, a clean environment and good breakfast settings.
However, some guests reported significant issues with cleanliness. Several found the room cleanliness unsatisfactory, mentioning old and dirty furniture, stained linens and areas with a lot of dust. There were also complaints about dirty bathrooms, outdated facilities and bathrooms that were unclean upon arrival. Housekeeping services were criticized for delayed cleaning times and occasionally subpar results, such as leaving dirty cloths behind or not turning up until late in the evening.
Overall, while many found the cleanliness up to par and the accommodations cozy, there were notable exceptions. Issues with older furniture, inconsistent housekeeping and specific incidences of uncleanliness suggest that while the hotel has the potential to be very clean and comfortable, its execution in maintaining this standard can sometimes fall short.
At the DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha, the staff significantly enhance the guest experience. General sentiments reflect that the staff are often described as amazing, friendly and very helpful. Guests particularly appreciated the support from the front desk, pointing out individuals like Daisy, Karina and Mr. Shadi for their exceptional service. The concierge team and restaurant staff were also highlighted for their excellent services and responsiveness. Bibek, the breakfast supervisor and Rebecca were noted for their helpfulness and advice, contributing to the hotel's welcoming atmosphere. Some guests found the reception staff confusing and unhelpful and mentioned inconsistent professionalism among staff members. Despite these few criticisms, the majority of reviews emphasize the staff’s friendliness, attentiveness and cooperative nature, creating a comfortable and pleasant stay for the guests.
The Wi-Fi experience at DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha has received a mix of reviews from guests. Many appreciated the availability of free Wi-Fi and commended the excellent and very good Wi-Fi performance during their stay. Some guests even mentioned premium Wi-Fi as a commendable feature.
However, there were several complaints about the reliability and speed of the Wi-Fi. Issues such as spotty connections, slow speeds and inconsistent service were frequently pointed out. Instances of the Wi-Fi being barely usable or not functioning properly were also noted. While some found the Wi-Fi decent, there were evident problems with internet connectivity that seemed to affect the overall experience for various guests.
Overall, while the hotel offers Wi-Fi services that some guests found satisfactory, there is a clear need for improvements to ensure a more consistent and reliable internet experience.
The gym at DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha offers decent facilities and includes various amenities such as a hammam, sauna and jacuzzi. Guests appreciated the availability of both a gym and a swimming pool. The gym and sauna received positive remarks, indicating they were good and satisfactory for use. However, there were concerns about the fitness center with some of the equipment, specifically treadmills, not being functional at times. Additionally, there were mentions of limitations on gym booking due to COVID-19, which were not clearly communicated to all guests. Despite some of these issues, access to the gym and other wellness facilities remains a notable feature of the hotel.
The pool at the DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha has received mixed feedback from guests. On the positive side, it was noted that the pool was clean and provided a great environment for kids, as both children and adults could enjoy their time there. There is also a view of the Mall of the Emirates from some bedroom windows, adding an extra sight for guests. The pool sauna and gym facilities were acknowledged, suggesting additional amenities for relaxation and fitness.
However, several aspects of the pool experience drew criticism. Many guests found the pool small and basic and it was mentioned that it remained in the shade all day due to its location, which might not appeal to sun-seekers. The pool area seemed to be noise-prone, possibly from nearby construction and appeared neglected with thick dust covering areas. The facility lacked beach towels and some amenities like the jacuzzi and sauna were closed. It seems that improvements and maintenance are needed, as the overall condition of the pool and swimming area was disappointing for several guests.
The parking situation at DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha receives mixed feedback from guests. There is parking availability on the premises with some spaces being free and the option for valet service between 7am and 7pm. However, many guests find the parking area to be extremely tight and narrow, making it difficult to navigate, especially in the underground sections. The limited spaces and ongoing construction add to the challenge, suggesting the need for better signage to guide visitors. Despite these hurdles, some guests did find parking accessible and easy to use.
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Location
The area surrounding the hotel is rich with amenities, from restaurants and grocery stores to a variety of commercial shops, making everyday needs effortlessly accessible. The hotel's location is described as perfect, superb and amazing with some guests praising it as very central and ideal for those looking to explore both old and new Dubai. Despite sporadic mentions of its suitability for longer stays and occasional logistic issues such as the availability of taxis, the consensus tilts overwhelmingly towards the positive.
Combining excellent location with value for money, room size and helpful staff, the DoubleTree by Hilton in Al Barsha successfully caters to the needs of its diverse clientele, ensuring a comfortable and convenient stay in one of Dubai's vibrant districts.
Breakfast
Several guests highlight the excellent service provided by the breakfast staff, ensuring a comfortable and pleasant atmosphere. The cleanliness and freshness of the food further add to the positive remarks. However, there are some mentions of the breakfast becoming monotonous with limited choices and repetitive offerings day after day. Some guests also commented on the crowded breakfast times and missing items like cheese slices, which detracted from the experience for a few.
Despite these critiques, the overall sentiment is positive, focusing primarily on the great variety, delicious taste and high-quality service. The breakfast at DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha appears to leave the majority of guests satisfied and ready for their day in Dubai.
Dinner
Despite these critiques, guests highlighted the helpful and friendly restaurant staff, who were described as sweet and service-minded. The kitchen facilities were also noted as being useful for preparing dinners after long days out. Additionally, the presence of good eateries in the vicinity of the hotel provided alternative dining options for guests.
Overall, while the dinner offerings at the hotel received some criticism, the excellent service from the restaurant staff and the convenience of nearby dining options somewhat compensated for the perceived shortcomings.
Rooms
However, there were also consistent mentions of areas needing improvement. Some rooms were described as small or outdated with older furniture and worn-out equipment. Cleanliness was a concern for a number of guests with specific instances of rooms not being properly cleaned and housekeeping standards falling short. Additionally, there were reports of maintenance issues, such as chipped furniture, clogged sinks and malfunctioning air conditioning. Noise from nearby construction and inconsistencies between room photos and actual room conditions were also noted.
Overall, while the hotel provides good value for money and has many satisfied guests, it appears that updates and better maintenance could significantly enhance the overall experience.
Beds
However, some guests encountered issues. A recurring complaint was that the additional beds requested were too small and some found the main beds to be uncomfortable or too hard. There were mentions of bed linen and furnishing problems, such as stains and peeling headboards, raising concerns about the room's upkeep. Some rooms featured damaged or worn out furniture. One notable downside was that the portable bed provided wasn't up to the standard.
Despite these issues, when it came to the king-size beds, some guests reported inconsistency, as they were sometimes just two single beds joined together, reducing comfort. Overall, while many found their beds very comfy, there’s room for improvement in maintenance and ensuring consistent quality across all accommodations.
Cleanliness
However, some guests reported significant issues with cleanliness. Several found the room cleanliness unsatisfactory, mentioning old and dirty furniture, stained linens and areas with a lot of dust. There were also complaints about dirty bathrooms, outdated facilities and bathrooms that were unclean upon arrival. Housekeeping services were criticized for delayed cleaning times and occasionally subpar results, such as leaving dirty cloths behind or not turning up until late in the evening.
Overall, while many found the cleanliness up to par and the accommodations cozy, there were notable exceptions. Issues with older furniture, inconsistent housekeeping and specific incidences of uncleanliness suggest that while the hotel has the potential to be very clean and comfortable, its execution in maintaining this standard can sometimes fall short.
Staff
Wi-Fi
However, there were several complaints about the reliability and speed of the Wi-Fi. Issues such as spotty connections, slow speeds and inconsistent service were frequently pointed out. Instances of the Wi-Fi being barely usable or not functioning properly were also noted. While some found the Wi-Fi decent, there were evident problems with internet connectivity that seemed to affect the overall experience for various guests.
Overall, while the hotel offers Wi-Fi services that some guests found satisfactory, there is a clear need for improvements to ensure a more consistent and reliable internet experience.
Gym
Pool
However, several aspects of the pool experience drew criticism. Many guests found the pool small and basic and it was mentioned that it remained in the shade all day due to its location, which might not appeal to sun-seekers. The pool area seemed to be noise-prone, possibly from nearby construction and appeared neglected with thick dust covering areas. The facility lacked beach towels and some amenities like the jacuzzi and sauna were closed. It seems that improvements and maintenance are needed, as the overall condition of the pool and swimming area was disappointing for several guests.
Parking
Yes, DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha.
No, DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha.
Yes, DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha has a gym.
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