Grand Excelsior Hotel - Bur Dubai
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Summary of reviewsThe Grand Excelsior Hotel in Bur Dubai is widely appreciated for its prime location, being conveniently situated near important landmarks, shopping markets, dining options and public transportation such as the ADCB Metro Station. Guests highlight its accessibility to key sites like Dubai Mall, Gold Souk and Burj Khalifa, while still offering a peaceful and quiet atmosphere, ideal for a comfortable stay.
Breakfast at the hotel receives generally positive feedback for its variety, selection and taste, catering to both continental and Indian preferences. The cleanliness and quality of food are praised, making it a great start to the day. However, there are areas for improvement noted, particularly for accommodating specific dietary needs and ensuring consistent quality.
The dinner experience is largely favorable with a diverse menu spanning Indian, European and Arabic cuisines. Guests enjoy the tasty and varied options, despite occasional comments on limited vegetarian choices and overemphasis on Indian cuisine. Overall, the dining experience at the hotel's restaurant and sky lounge is enjoyable and well-regarded.
Rooms at the Grand Excelsior Hotel are highly praised for their spaciousness, cleanliness and traditional Arabic decor. Many guests appreciate the comfortable beds and impressive views from some rooms. While the majority of guests have a positive experience, some note a need for modernization and better maintenance to address issues like outdated furniture and occasional cleanliness concerns.
Staff at the hotel are frequently commended for their professionalism, friendliness and efficiency, contributing significantly to the positive guest experience. From check-in to housekeeping, staff members are noted for their helpfulness and dedication to excellent service, though a few reviews mention occasional slow service and untrained staff.
The hotel's WiFi is generally well-received for its high speed and extensive coverage, although some guests report variability in connectivity depending on their location within the hotel. The spa and gym facilities are also highly regarded, offering good value and a well-rounded wellness experience despite occasional unavailability of certain services.
The pool, located on the rooftop, is a highlight for many guests, praised for its cleanliness and relaxing atmosphere. However, some feel the pool size and furniture could see improvements. Parking facilities at the hotel are mostly positive with secure underground parking and valet services being appreciated, despite minor complaints about space and smells in the parking area.
As a family-friendly hotel, the Grand Excelsior Hotel offers a welcoming environment for families with children, who particularly enjoy the breakfast and other amenities. Overall, the Grand Excelsior Hotel in Bur Dubai stands out for its excellent location, comfortable rooms, commendable dining options and friendly staff, ensuring a satisfying stay for its guests.
Categories
Breakfast at the hotel receives generally positive feedback for its variety, selection and taste, catering to both continental and Indian preferences. The cleanliness and quality of food are praised, making it a great start to the day. However, there are areas for improvement noted, particularly for accommodating specific dietary needs and ensuring consistent quality.
The dinner experience is largely favorable with a diverse menu spanning Indian, European and Arabic cuisines. Guests enjoy the tasty and varied options, despite occasional comments on limited vegetarian choices and overemphasis on Indian cuisine. Overall, the dining experience at the hotel's restaurant and sky lounge is enjoyable and well-regarded.
Rooms at the Grand Excelsior Hotel are highly praised for their spaciousness, cleanliness and traditional Arabic decor. Many guests appreciate the comfortable beds and impressive views from some rooms. While the majority of guests have a positive experience, some note a need for modernization and better maintenance to address issues like outdated furniture and occasional cleanliness concerns.
Staff at the hotel are frequently commended for their professionalism, friendliness and efficiency, contributing significantly to the positive guest experience. From check-in to housekeeping, staff members are noted for their helpfulness and dedication to excellent service, though a few reviews mention occasional slow service and untrained staff.
The hotel's WiFi is generally well-received for its high speed and extensive coverage, although some guests report variability in connectivity depending on their location within the hotel. The spa and gym facilities are also highly regarded, offering good value and a well-rounded wellness experience despite occasional unavailability of certain services.
The pool, located on the rooftop, is a highlight for many guests, praised for its cleanliness and relaxing atmosphere. However, some feel the pool size and furniture could see improvements. Parking facilities at the hotel are mostly positive with secure underground parking and valet services being appreciated, despite minor complaints about space and smells in the parking area.
As a family-friendly hotel, the Grand Excelsior Hotel offers a welcoming environment for families with children, who particularly enjoy the breakfast and other amenities. Overall, the Grand Excelsior Hotel in Bur Dubai stands out for its excellent location, comfortable rooms, commendable dining options and friendly staff, ensuring a satisfying stay for its guests.
Hotel with Free Wi-Fi
Grand Excelsior Hotel - Bur Dubai offers complimentary Wi-Fi to its guests. This allows visitors to stay connected and easily access the internet for work or leisure during their stay.
Cheap Hotel
Situated in Bur Dubai, close to major attractions and shopping areas. Offers well-appointed rooms and essential facilities, providing good value for money.
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
About Grand Excelsior Hotel - Bur Dubai
License: 573556
Guest Reviews
Location
The hotel's location is noted for its accessibility, not being far from the airport and located in the vibrant Mankhool area, which is nestled in the center of the city. This setting offers easy access to both urban hotspots and quieter residential areas. The vicinity is enriched with bustling nightlife, numerous restaurants and entertainment zones. Despite its central location, many guests find the atmosphere of the hotel peaceful and quiet, ideal for a comfortable stay.
Overall, the Grand Excelsior Hotel's location stands out as a major advantage, complementing its clean and spacious rooms and the professional and friendly staff, which together ensure a highly satisfying guest experience.
Breakfast
Some guests appreciated the breakfast's daily variations, while others commended the friendly and helpful staff who contribute to a pleasant dining experience. Additionally, the cleanliness and quality of food receive positive remarks with some diners noting that the breakfast spread is a great way to start the day.
However, there are also consistent mentions of areas needing improvement. Some guests felt the breakfast lacked sufficient choices, particularly for Pakistani and Indian visitors. Issues such as cold buffet items, limited non-dairy and gluten-free options and occasional overcrowding were noted as detractors. A few guests described their breakfast experience as average or poor, citing a need for better-quality food and more diverse options.
Overall, while the breakfast at the Grand Excelsior Hotel receives high marks from many guests for its variety and taste, there are areas highlighted for improvement, particularly in terms of catering to specific dietary needs and maintaining a consistent quality of service.
Dinner
Many reviews highlight the daily changing menus and the consistently tasty food. Guests enjoyed the range of options available, which included delightful fusion dishes and different cuisines showcased in the dinner buffet. The food was generally described as delicious with some specific mentions of great food and excellent breakfasts and dinners.
However, there were a few mixed opinions. Some guests found the dinner options limited and not very varied, especially for vegetarians. Others felt the food sometimes leaned too heavily towards Indian cuisine, was too spicy or lacked enough vegetables. A handful of reviews mentioned that the dinner was average, simple or not worthy of recommendation due to quality and price concerns.
Despite these few drawbacks, dinners were mostly well-received for their taste and variety and the hotel's restaurants, especially the ground floor eateries and the Galaxy sky lounge, were noted as nice places to dine. Overall, the Grand Excelsior Hotel provides a satisfying dining experience with predominantly positive feedback from its guests.
Rooms
Numerous guests appreciated the traditional Arabic touch in the decor and the impressive views from some rooms, including sights of the Burj Khalifa and the business center. Room upgrades to suites were frequently mentioned, adding to the satisfaction levels of the guests.
Despite the mostly favorable reviews, there were some common issues noted. Several guests felt that the furniture and overall room condition were outdated with some mentioning a need for modernization, better lighting and improved air conditioning. A few reviews also brought up concerns about cleanliness, citing issues like bad smells, mold or the presence of cockroaches.
In summary, the Grand Excelsior Hotel - Bur Dubai offers rooms that are generally spacious, comfortable and clean, making it a good choice for those who prioritize space and comfort. However, potential guests might want to consider the noted inconsistencies in maintenance and modernization efforts.
Beds
Cleanliness
However, there are numerous criticisms regarding cleanliness that cannot be overlooked. Several guests have reported issues such as unpleasant odors, cockroaches and other vermin in the rooms. Specific concerns include stains on carpets, sticky flooring and dated furnishings that appear worn and old. Bathrooms have been a particular point of contention with reports of poor maintenance, mold, bad smells and insufficient cleaning.
Despite the diligent efforts of the cleaning staff, some guests feel that the overall hygiene standards are not up to par with frequent mentions of dust, dirt and a lack of thorough cleaning. The presence of insects and pests has also negatively impacted the hotel’s reputation in terms of cleanliness.
In summary, while many guests find the rooms at the Grand Excelsior Hotel clean and comfortable, there is a significant room for improvement in maintaining consistent hygiene levels throughout the property.
Staff
Housekeeping stands out for addressing issues swiftly and maintaining clean rooms, contributing significantly to the overall guest experience. Specific mentions of staff members such as Gamal, Faisal, Abrar, Gem and others reflect the personalized and attentive service offered across the hotel. The accommodating nature extends to special requests with staff members going out of their way to meet the needs of guests, enhancing the comfortable stay many have reported.
From receptionists to housekeeping and management, the entire team at the Grand Excelsior appears to work harmoniously to provide a welcoming environment. Whether it’s helping with logistics, providing room upgrades or just offering a kind word, the staff's dedication to excellent customer service stands out. However, a few reviews indicate areas for improvement, including instances of slow service and untrained staff. Despite these occasional shortcomings, the prevailing sentiment among guests is one of appreciation for the warm and efficient service delivered by the hotel's staff.
Wi-Fi
However, it's worth noting that the WiFi experience can vary significantly depending on the location within the hotel. Some guests found the free WiFi unstable and encountered connectivity issues. There were instances where the WiFi was described as practically non-existent in the rooms or too slow to be functional. Despite these occasional setbacks, the majority of the reviews leaned towards a satisfactory and often commendable WiFi service that supported their needs effectively.
Spa
Gym
Pool
Parking
For those who prefer not to drive, the hotel offers additional transportation conveniences like a helpful shuttle service, including routes to the airport and La Mer beach, as well as good taxi services available on-site. However, there were a few mentions of a bad smell in the parking area and suggestions that the car parking space could be bigger. Despite these minor drawbacks, the overall sentiment is that parking at the Grand Excelsior Hotel is manageable and typically not an issue for guests.
Family
The hotel is considered perfect for family vacations with supportive and friendly staff contributing significantly to guests’ positive experiences. Many families recommended the hotel to others, emphasizing its suitability for both short and extended stays. The convenient location close to various fun activities adds to its appeal for families.
Despite the positive aspects, there are some areas needing improvement. Some guests found the amenities limited for a family of four and suggested that families with children should be accommodated on the same floor to minimize noise disturbances. Additionally, a few reviewers mentioned that the hotel might not be the best choice for conservative families or those prioritizing a high standard of amenities.
Overall, the Grand Excelsior Hotel - Bur Dubai is well-received among families for its accommodating services, friendly staff and family-friendly amenities, making it a strong option for those traveling with children.
Nightlife
However, this lively atmosphere comes with its share of challenges. The noise from nearby pubs, loud music outside and the nightclub next door can be quite intrusive, causing disturbances late into the night, making it difficult for some guests to sleep. Specific issues such as noise from the billiard room and rooftop parties were also mentioned, indicating potential disruptions for those seeking a quiet stay.
Despite the noise, the hotel is generally recommended for those looking to enjoy the nightlife. The fabulous metro connection offers easy access to explore more of the city's nightlife options. However, guests looking for a quieter or more budget-friendly nightlife experience might find the costs within the hotel and the noise levels disappointing.
Overall, the Grand Excelsior Hotel - Bur Dubai is a suitable choice for those prioritizing proximity to nightclubs, bars and an energetic nightlife atmosphere.
4 Star
However, some guests feel the hotel falls short of the four-star rating it claims, citing maintenance issues and a need for a revamp. Though many have described their stay as very good and recommend the hotel for a four-star experience, there are reviews indicating a disparity between expectations and reality, suggesting that the property may be more accurately rated as a three-star or 3.5-star establishment. Concerns are occasionally raised about high restaurant prices and cleanliness not matching four-star standards, impacting overall guest satisfaction. Despite these mixed reviews, the hotel continues to be a viable choice for those seeking an affordable yet luxurious stay in Bur Dubai.
Business
Positioned conveniently accessible from the business hub, it provides an easy commute for those with business engagements. The large, comfortable lobby serves as a perfect spot for informal meetings, enhancing its reputation as a business-oriented venue. The hotel is renowned for its prompt check-in process and exceptional housekeeping, adding to the efficiency and comfort of guests on business trips.
From seamless conference facilities to a comfortable business stay, the Grand Excelsior Hotel is perfect for business travelers looking for convenience and professionalism. It's consistently recommended for business meetings, ensuring a stay filled with luxury and exceptional service. This hotel represents a strategic choice for professionals aiming to increase their reputation and business impact.
Accessible
The hotel’s location also adds to its appeal, being only about 10 minutes away from the metro and well-placed to reach various parts of Dubai easily. The metro’s proximity enhances the overall accessibility, making it easy for guests to move around the city.
Inside the hotel, the ease of access continues with straightforward routes to elevators and other amenities. The spacious rooms and public areas are designed to accommodate all guests comfortably. Notably, commendations were given to the attentive and efficient front desk staff, along with the helpful front office manager and accommodating porter, all contributing to a pleasant stay for guests with special needs.
Overall, the Grand Excelsior Hotel - Bur Dubai provides a commendable experience for those requiring accessible accommodations, ensuring that comfort and convenience are consistently delivered.
Outdoor Pool
Honeymoon
Romantic
Yes, Grand Excelsior Hotel - Bur Dubai has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Grand Excelsior Hotel - Bur Dubai.
No, Grand Excelsior Hotel - Bur Dubai doesn't allow dogs.
Yes, parking facilities are available at Grand Excelsior Hotel - Bur Dubai.
Yes, Grand Excelsior Hotel - Bur Dubai has a gym.
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