Comfort Inn & Suites Edmonton Downtown

Edmonton, 10425 100th Avenue53.53872,-113.500649(Show on Map)
7.4
Good
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Checkin - Checkout datesSun, 18 Oct - Mon, 19 Oct18 Oct - 19 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
**Comfort Inn & Suites Edmonton Downtown: General Reviews Summary** Comfort Inn & Suites Edmonton Downtown in Edmonton enjoys a prime location in the heart of the city, making it an appealing choice for both business and leisure travelers. Its central position provides easy access to downtown attractions, dining options and the notable Rogers Place, all within walking distance or a short trip via public transportation with a convenient LRT station nearby. Despite its bustling surroundings, the hotel maintains a tranquil atmosphere, ideal for relaxing after a day of exploration. Guests generally appreciate the hotel's breakfast offerings, which include a variety of hot and cold items such as waffles, pastries, bacon, omelets and fresh fruits. While most found the breakfast delicious and satisfying, including friendly service from the staff, some suggested improvements in quality and variety. Room experiences were mixed, though many guests praised the clean, spacious and comfortable accommodations, particularly the well-appointed suites featuring jacuzzis. These rooms are usually found to be larger than expected, providing good value for money. However, there were occasional reports of cleanliness and maintenance issues, such as inadequate room cleaning and problems with temperature control. Nevertheless, the overall comfort and size of the suites often outweighed these negatives. Cleanliness proved to be inconsistent with some guests encountering spotless rooms and others highlighting flaws like unclean bathrooms and stained linens. Despite these reports, many did find the rooms to be clean and comfortable. The staff at Comfort Inn & Suites Edmonton Downtown earned favorable reviews for their friendliness and helpful demeanor. Front desk staff, in particular, were noted for their exceptional service with specific employees like Maggie and Aman receiving special mentions. However, there were isolated incidents of less favorable interactions, pointing to some inconsistency in service quality. The hotel's wifi service and pool area received mixed feedback. While some guests appreciated the availability of wifi, connectivity issues and slow speeds were common complaints. The pool area, including the hot tub and sauna, was positively reviewed for relaxation, but improvements in lighting and maintenance were suggested. Parking was generally adequate and competitively priced, although the additional nightly fee of $10 was not always clearly communicated, leading to some frustration. Despite the limited spaces and occasional parking area closures, overall parking accessibility was considered convenient. The beds received varied reviews; many guests found them extremely comfortable and conducive to a good night's sleep, while others reported discomfort due to hard or outdated mattresses and linens. Updating these elements could enhance the overall sleeping experience. Comfort Inn & Suites Edmonton Downtown delivers a consistent three-star standard, offering a basic yet reliable stay. The hotel may show signs of aging, but it maintains decent cleanliness and provides satisfactory value for money. The jacuzzi suites are a standout feature, often highlighted for their enjoyable and relaxing experience. In summary, Comfort Inn & Suites Edmonton Downtown is a well-located, comfortable hotel with friendly staff and commendable amenities, making it a satisfactory choice for those visiting Edmonton. Some areas could benefit from better maintenance and updates, but the positive aspects, particularly the convenience and overall comfort, make it a considerable option within its price range.
Categories
Pool
Heated Pool
Indoor Pool
Questionnaire
Answers last updated by Comfort Inn & Suites Edmonton Downtown
Location of the pool:INDOOR 2ND FLOOR
Is it a pool of special type?
Heated pool
Pool minimum depth:4 ft
Pool maximum depth:4 m
When is the pool open?All year
Opening hours:09:00 - 22:00
The pool also has:
Jacuzzi / Hot tub / Bubbling whirlpool
Around the pool, there are also available:
WC
Changing facilities
The water of the pool is sanitized using:
Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
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Health & Safety
AI-generatedAs a Comfort Inn property, this hotel likely adheres to Choice Hotels' Commitment to Clean program. This includes enhanced cleaning protocols, social distancing measures, and minimized contact options.
Questionnaire
Answers last updated by Comfort Inn & Suites Edmonton Downtown
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?No
Do you perform temperature checks upon guests' arrivals?No
Do you ensure contactless check-in/check-out?Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically?Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby?No
Cleaning
Is there an option for no in-room housekeeping during a guest's stay?Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?Yes
Does the cleaning crew wear appropriate personal protective equipment?Yes
Do you sanitize the common areas?Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival?No
Are luggage trolleys sanitized after each use?Yes
Do you sanitize guests' keys/cards?Yes
Do you provide thorough cleaning of the rooms?Yes
Are all employees trained and monitored to follow a cleaning protocol?Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles?Yes
Limitations
Are elevator rides limited?Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing?Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned?No
Does the hotel operate at a limited capacity?Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only?No
Do you allow people who don't stay or work at the hotel to enter its premises?No
Do you allow people who don't stay at the hotel to enter the rooms?No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?Yes, New hours: Check-in: 12:00 - Check-out: 14:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff?Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?No
Do you provide disinfecting wipes in each room?No
Are there hand sanitizing stations throughout the hotel?Yes
Is there a sanitizing sprayer for shoes outside each room?No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?Yes
Do you use physical distancing markers?Yes
Do you use delivery robots to get stuff to guests' rooms?No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented?No
Are rugs removed from guest rooms?No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?Yes
Are air purification and sanitization devices installed?Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines?Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests?Yes
Do you offer single-serve options instead of buffets for breakfast?Yes
Do you offer contactless delivery for in-room dining?No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
AHLA Safe Stay initiative
DLC stay safe certification
Has there been a person appointed to supervise the correct implementation of the measures?Yes
Do you check temperature for all onsite staff on a scheduled basis?No
Do your staff practice social distancing guidelines?Yes
Are there dedicated isolation zones on property?No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?Yes
Details: refused check in.recommendations to contact health authorities
Is there a doctor available either on-site or on-call?No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)?pool, hot-tub, sauna, laundry, business centre, gym, buffet breakfast are closed
Has the hotel closed during the pandemic?No
Additional Information:all the common areas and guest rooms are being cleaned and disinfected on a daily basis.
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Golf
AI-generatedGuests at this hotel benefit from very close proximity to a golf course, with Devon Golf & Country Club being just a short 2-minute drive away. This ensures quick and easy access to golfing.
Parking
AI-generatedThis downtown hotel offers paid parking for guests. Uncovered self-parking is available with in/out privileges.
Heated Pool
AI-generatedGuests have access to a heated indoor pool, a hot tub, and a sauna for leisure and relaxation.
Rooms with Jacuzzi / Hot-Tub
Free Wi-Fi
Honeymoon
Family
Nightlife
Business
Cheap
4 Star
Indoor Pool
Check-in - Check-out
Check In:
16:00
Check Out:
11:00
Facilities
Parking
Room service
Meeting/banquet facilities
Bar
24-hour front desk
Golf course (within 3 km)
Non-smoking rooms
Laundry
Family rooms
Internet services
Lift
Express check-in/check-out
Safety deposit box
Currency exchange
Heating
Fax/photocopying
WiFi
Indoor pool
Free WiFi
Non-smoking throughout
Air conditioning
Designated smoking area
ATM/cash machine on site
Indoor pool (seasonal)
Vending machine (drinks)
Vending machine (snacks)
Lockers
Daily housekeeping
Parking on site
Private parking
WiFi available in all areas
Accessible parking
Fruits
Coffee house on site
24-hour security
Security alarm
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers
Swimming pool
Food can be delivered to guest accommodation
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Room Types
Queen Room with Two Queen Beds - Non-SmokingThis room features a flat-screen TV, microwave, refrigerator, iron, ironing board, and a coffee maker. A daily newspaper is provided. Free WiFi is provided. Rates are based on 2 guests. A maximum of 4 guests can stay in this room. Please refer to the policies for fees that will apply for additional guests
King Room - Non-SmokingThis room features a flat-screen TV, microwave, refrigerator, iron, ironing board, and a coffee maker. A daily newspaper is provided. Free WiFi is provided.
Queen Room - Non-SmokingThis room features a flat-screen TV, microwave, refrigerator, iron, ironing board, and a coffee maker. A daily newspaper is provided. Free WiFi is provided.
King Jacuzzi Suite - Non-SmokingThis suite features a flat-screen TV, microwave, refrigerator, iron, ironing board, and a coffee maker. A spa bath tub is available. A daily newspaper is provided. Free WiFi is provided.
Double Room with Two Double Beds - Non-SmokingThis room features a flat-screen TV, microwave, refrigerator, iron, ironing board, and a coffee maker. A daily newspaper is provided. Free WiFi is provided.
Room Selected at Check-InThe unit has 1 bed.
Guest Reviews
7.4
Good
Review Summaries
Summarized by AI
Location
Nestled right in the heart of Edmonton, Comfort Inn & Suites Edmonton Downtown boasts an enviable location that makes it an ideal base for exploring the city. Centrally situated and close to downtown, the hotel provides easy access to an array of events and attractions. Guests frequently mention its convenience, as it is near the notable Rogers Place and within walking distance of many popular destinations and dining options. The hotel's proximity to public transportation, particularly the LRT station, adds an extra layer of convenience for getting around the city with ease. The downtown area's lively atmosphere is at your doorstep, yet the hotel maintains a quiet ambiance perfect for resting after a day's adventure. In addition to the prime location, guests highlighted the friendly staff and helpful service, which enhanced their overall experience. The presence of nearby restaurants, shops and metro stations means everything you need is just a stone's throw away, making Comfort Inn & Suites Edmonton Downtown an excellent choice for both business and leisure travelers in Edmonton.
Breakfast
The breakfast at Comfort Inn & Suites Edmonton Downtown offers a generally positive experience for guests, featuring a variety of options such as yogurt, milk, coffee, juices, a waffle maker, fresh whole fruits, cereals, breads, pastries, bacon and omelets. Many guests particularly enjoyed the sausage and found the breakfast to be delicious and exceeding expectations. The selection is hearty and includes both cold and hot choices with some guests highlighting the waffles and the overall variety available. However, opinions on the breakfast do vary. While some found it excellent and the best they've had in a hotel, others pointed out that it could be hit-or-miss in terms of quality and variety. There were mentions of the breakfast being basic or mediocre and some guests felt it lacked imagination and could benefit from more main items. Additional feedback suggested that the breakfast area could improve in cleanliness and comfort, as it was occasionally warm and chaotic. Despite these critiques, many guests appreciated the included breakfast and the friendly staff service, making it a satisfying start to the day for most.
Rooms
At Comfort Inn & Suites Edmonton Downtown, guests had mixed experiences with the rooms. Positively, many appreciated the clean, comfortable and quiet rooms with some highlighting the spaciousness and good value of the suites, especially those featuring a jacuzzi. The rooms were often described as larger than expected with the suites drawing particular praise for their size and amenities like a luxurious hot tub and comfortable beds. The proximity to the convention center and the convenience of on-site parking were also noted favorably, adding to the overall value. However, some guests noted drawbacks, such as issues with cleanliness and maintenance. There were reports of rooms being dirty with some not thoroughly cleaned between stays. A few guests found the rooms small or had problems with room temperature control, including malfunctioning air conditioning and heating systems. Additional concerns included small bathrooms, dark rooms due to unfortunate window placement and rundown appearances. Despite these negatives, many found the suite sizes and comfort to outweigh the cons, especially when considering the friendly and accommodating staff.
Beds
The beds at Comfort Inn & Suites Edmonton Downtown receive mixed reviews from guests. Many praise the beds for being extremely comfortable, cozy and clean. Several guests highlight the comfort of the beds, noting how satisfactory their sleeping experience was. On the other hand, some guests found the beds to be hard and uncomfortable, indicating room for improvement in this area. A few reviews also mention issues such as outdated pillows, small bed frames and stained linens. Overall, while many guests enjoyed a restful night's sleep, there are aspects of the bed quality that could benefit from enhancements.
Cleanliness
The reviews of Comfort Inn & Suites Edmonton Downtown highlight a mixed experience in terms of cleanliness. Many guests appreciated the cleanliness and spaciousness of their rooms, noting that they were also comfortable. Positive comments pointed out that the rooms were clean and smelled nice with some guests even having their expectations exceeded overall. However, significant complaints indicate that cleanliness standards are inconsistent at this hotel. Negative observations included unclean bathrooms, improperly cleaned showers and rooms with dust and stained sheets. Some guests specifically mentioned finding hairs in the bathroom and bed, remnants of empty beer cans by the bed and trash behind furniture. There were also reports of sticky floors in the restaurant area, water damage in bathroom ceilings and an overall run-down appearance to the facility. While some guests were satisfied with the cleanliness, the frequent reports of dirty rooms and poorly maintained areas suggest that housekeeping could be significantly improved at Comfort Inn & Suites Edmonton Downtown. The facility appears to be somewhat dated and this combined with lax housekeeping practices contributes to a less favorable perception among many visitors.
Staff
The staff at Comfort Inn & Suites Edmonton Downtown is frequently praised for their friendliness and helpfulness. Many guests have noted that the employees, particularly those at the front desk, are accommodating and attentive, often going above and beyond to ensure a pleasant stay. Reviews highlight specific staff members like Maggie and Aman for their exceptional service and several guests have described the overall team as exceptionally friendly and informative. Both the cleaning staff and those handling breakfast received positive mention for their friendly demeanor and attentiveness. However, a few reviews pointed out instances of rudeness and unfriendliness from some staff members, indicating occasional inconsistencies in service. Despite these few negative remarks, the majority of feedback reflects a positive experience with a helpful and accommodating staff.
Wi-Fi
Comfort Inn & Suites Edmonton Downtown has garnered mixed reviews regarding its wifi service. While some guests appreciated features like good lighting, ventilation and having wifi available, others encountered several challenges. Common issues included difficulties connecting televisions to the wifi, poor connection quality and slow speeds. Some guests noted problems with wifi reception and expressed frustration over not knowing the wifi password. Overall, while the hotel provides wifi, improvements in connectivity and access could enhance the guest experience.
Pool
The pool at Comfort Inn & Suites Edmonton Downtown received mixed reviews. Guests praised the hot tub, describing it as great, solid and wonderful after a long day and also gave positive feedback on the sauna. Some reviewers found the pool to be a great space despite its small size. However, there were notable concerns about the pool area. Several guests mentioned it was dark and in need of brighter lighting. Others felt the pool and hot tub area needed a serious update and better cleanliness. Some guests were also disappointed to find the pool and hot tub closed for maintenance or not functioning during their stay. Overall, while the hot tub and sauna earned good reviews, the pool area could benefit from improvements in both lighting and maintenance.
Parking
The parking situation at Comfort Inn & Suites Edmonton Downtown, though largely adequate and plentiful with an excellent option for disabled guests, does have its share of concerns. One of the standout positives is the competitive parking rate, reportedly the best in the area for a downtown location. However, many reviews indicate that parking comes at an additional cost of $10 per night, which was not always clearly communicated upfront. Guests often expressed surprise or frustration at this extra fee, especially when the hotel's website suggested parking might be free. Some guests found the parking insufficient at times, noting limited spaces and instances where they had to park far from the hotel or in some cases, the parking area was closed. Despite these issues, the overall accessibility and availability of parking were generally considered adequate, contributing to a fairly convenient stay for most visitors.
3 Star
Comfort Inn & Suites Edmonton Downtown provides a reliable three-star experience, though it lacks luxury. The hotel may feel a bit dated, but cleanliness is well-maintained. Guests appreciate the decent breakfast and generally find their stays quite satisfactory. The location is another notable advantage, being conveniently close to key destinations. However, some areas, including the hot tub room, show noticeable wear and could benefit from updates. The value for money is debatable due to the older beds and rooms. Despite this, the overall experience remains positive within its price range.
Rooms with Jacuzzi / Hot-Tub
The Comfort Inn & Suites Edmonton Downtown has received notable praise for its in-room jacuzzi and hot tub facilities. Guests frequently highlight the amazing and enjoyable experience provided by the jacuzzi tubs, which are often described as large and wonderful, particularly after a long day. Many describe the jacuzzi suite as fun and enjoyable, underscoring the positive impressions made by these amenities. Despite some minor feedback, such as occasional temperature issues with the hot tub, the overall sentiment reflects a highly favorable opinion of the hotel's jacuzzi and hot tub offerings.
FAQ
Yes, Comfort Inn & Suites Edmonton Downtown has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Comfort Inn & Suites Edmonton Downtown.
No, Comfort Inn & Suites Edmonton Downtown doesn't allow dogs.
Yes, parking facilities are available at Comfort Inn & Suites Edmonton Downtown.
No, Comfort Inn & Suites Edmonton Downtown doesn't have a gym.
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