Hostel Albergue La Casa Encantada

El Paso 28.65134300, -17.87925100 , Salvador Miralles Perez 2 (Show on Map)
7.8
Good


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1 room2 guests 1 room, 2 guests
Info
Summary of reviewsHostel Albergue La Casa Encantada enjoys an exceptional location in the heart of El Paso, which is ideal for exploring the historic town and reaching various hiking trails, bus stations and essential amenities. The convenience of nearby attractions, such as the Silk Museum and the viewpoint of Tajuya, combined with the tranquil setting of the village, makes it a cozy and quiet yet accessible place to stay. The hostel's rooftop terrace provides stunning views and a relaxing spot. The combination of friendly staff and overall comfort, coupled with its superb location, earns it high marks for value.

The hostel’s cleanliness receives mixed feedback. Many guests commend the well-maintained bedrooms and bathrooms, noting the diligent cleaning efforts by the staff. However, there are inconsistent experiences with some visitors encountering dust, pests and areas needing more thorough cleaning, indicating the need for more consistent hygiene standards.

The staff at Hostel Albergue La Casa Encantada are particularly praised for their exceptional and welcoming nature. Guests frequently highlight the friendliness, helpfulness and warmth of the team, including both volunteers and owners. The staff’s proficiency in English and their engaging and humorous interactions significantly enhance the guest experience, creating a homely and supportive environment.

Opinions on the beds are varied with some guests finding them comfortable. Nonetheless, the prevailing sentiment is that the beds require improvement. Common issues include worn-out mattresses, noisy metal bunk beds and a lack of privacy curtains on the upper bunks. Despite occasional positive remarks, the overall feedback indicates a need for upgrades to ensure better guest comfort.

Overall, Hostel Albergue La Casa Encantada stands out for its prime location and exceptional staff, although improvements in cleaning consistency and bed quality could further enhance the stay experience.
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Cheap Hostel
Situated in El Paso, this hostel provides budget accommodation with a welcoming atmosphere. It is ideally suited for budget-conscious travelers looking for a place to stay while exploring the area.

Small Hostel

Room Types
Bed in 12-Bed Mixed Dormitory Room This bed in dormitory has a balcony, tumble dryer and washing machine.

Bed in 7-Bed Dormitory Room This bed in dormitory features a balcony, washing machine and sofa.

Family Room with Shared Bathroom The family room offers a washing machine, a private entrance, as well as a shared bathroom boasting a shower and a hairdryer. A sofa, a flat-screen TV, tumble dryer and a patio are offered in this family room. The unit has 3 beds.

Double Room with Shared Bathroom The double room provides a washing machine, tumble dryer, as well as a shared bathroom featuring a shower and a hairdryer. The unit offers 1 bed.

Twin Room with Shared Bathroom This room has no windows.

Guest Reviews
7.8
Good
Location
Hostel Albergue La Casa Encantada is lauded for its exceptional location right in the heart of El Paso. Guests frequently highlight the hostel's central position, which is perfect for exploring the historic core of the town and serves as an ideal base for island-wide adventures. The locale offers easy access to various hiking trails, bus stations and essential amenities such as supermarkets and shops. Notably, it is near the Silk Museum and other local attractions, including the viewpoint of Tajuya, which is ideal for observing the volcano.

Visitors appreciate the tranquil setting of the small village, making it a cozy and quiet place to stay while still being close to everything one might need. Additionally, the hostel features a wonderful rooftop terrace, providing great views and an excellent spot to relax. The friendly staff and overall comfort combined with the superb location contribute to an excellent price-to-quality ratio, ensuring a pleasant and convenient stay for all guests.

Beds
Hostel Albergue La Casa Encantada has garnered a variety of opinions regarding its beds. Some guests have found the beds to be good and comfy, appreciating the decent mattresses and nice location. However, there seems to be a prevalent consensus that the beds could use significant improvement. Common issues mentioned include worn-out, deteriorated and extremely soft mattresses that cause discomfort, along with noisy metal bunk beds that amplify every movement. Privacy concerns also arise due to the lack of curtains on the upper bunks. There are mentions of beds making a lot of noise and the overall feel being uncomfortable with a few even highlighting cleanliness issues in the dormitories. While there are sporadic positive remarks, the general feedback suggests that the hostel's beds are in need of an upgrade to enhance guest comfort.

Cleanliness
Hostel Albergue La Casa Encantada has received mixed reviews regarding its cleanliness. Many guests have praised the hostel for its overall cleanliness, highlighting that both the bedrooms and bathrooms are well-maintained. Impressions from several visitors emphasize that the bathrooms, in particular, are kept very clean and the common toilets are consistently maintained. Additionally, guests have noted that the staff diligently keeps the facilities clean, ensuring that everything is tidy.

However, there are reports of significant inconsistencies. Some guests encountered issues with dust and experienced a lack of thorough cleaning in several areas, including the bathrooms, kitchen and terrace. A few reviews even mentioned the presence of pests in the rooms and a failure to meet basic cleanliness standards. Despite these negative experiences, the generally positive comments about cleanliness suggest that the hostel does strive to maintain acceptable hygiene levels, though it appears that more consistent efforts are needed to ensure all areas meet guest expectations.

Staff
Hostel Albergue La Casa Encantada is acclaimed for its exceptional and welcoming staff, making it a standout choice for travelers. Guests frequently highlight the fantastic and super-friendly team, who are always ready to assist. Staff members, including the volunteers and owners, are consistently recognized for their kindness, helpfulness and excellent attitude. Whether it’s Paulina or the numerous volunteers, the commitment to creating a warm and homely atmosphere is evident.

Communication is a breeze, as the staff speaks excellent English, enhancing the comfort of international guests. The team’s engagement and humor add an extra layer of enjoyment to the stay. From the moment of arrival, the attentive and friendly nature of the staff shines through, providing a great welcome and making visitors instantly feel at home.

The personal treatment and excellent service are acknowledged repeatedly, adding significant value to the guest experience. The volunteers, in particular, stand out for their incredible friendliness and support, ensuring that every aspect of the stay is as pleasant and comfortable as possible. This dedication to positive interaction and hospitality makes Hostel Albergue La Casa Encantada a distinguishing choice for those seeking a genuinely amiable and supportive environment during their travels.


No, Hostel Albergue La Casa Encantada doesn't have any pool.

No, a spa isn't available at Hostel Albergue La Casa Encantada.

No, Hostel Albergue La Casa Encantada doesn't allow dogs.

No, parking facilities aren't available at Hostel Albergue La Casa Encantada.

No, Hostel Albergue La Casa Encantada doesn't have a gym.

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