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Palacio Doñana , Rural & Luxury

El Rocio , Los Bayuncos, 1 (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsPalacio Doñana, Rural & Luxury, situated in the heart of El Rocío, impresses guests with its superb location, enveloped by nature and close to iconic landmarks like the hermitage and Doñana National Park. The charming Andalusian architecture, serene ambiance and picturesque setting enhance the guest experience, offering convenient access to bird-watching spots and cultural sites, alongside nearby beaches and unique sandy paths reminiscent of the Wild West.

The breakfast experience is generally well-received with a variety of sweet and savory options enjoyed in a relaxing patio setting, though some guests noted a need for more variety and better service. Dinner fares better, lauded for its delicious homemade food and pleasant atmosphere, although some guests see room for improvement.

Room quality varies significantly; many find them spacious, comfortable and beautifully decorated with rustic charm. However, issues such as outdated furniture, inadequate lighting, occasional cleanliness lapses and noise disturbances detract from the overall experience. Cleanliness throughout the hotel is a mixed bag with some guests praising spotless rooms and well-maintained surroundings, while others pointed out lapses in daily cleaning and maintenance.

The staff at Palacio Doñana receive high praise for their friendliness, helpfulness and professionalism, significantly enhancing the guest experience. Occasional criticisms about responsiveness and breakfast service do exist but do not overshadow the generally positive feedback.

WiFi connectivity, unfortunately, does not hold up to the hotel's overall standards. Many guests encounter issues with weak or unstable signals, particularly in their rooms.

The establishment is notably family-friendly, offering amenities and a tranquil environment suitable for children. It is also applauded for its pet-friendly policies, welcoming dogs without extra charges, making it an excellent choice for families and pet owners.

Accessibility is a mixed area; while some features accommodate guests with reduced mobility, the lack of elevators and ramps poses challenges, limiting the hotel's suitability for guests with serious disabilities.

In conclusion, Palacio Doñana offers a serene and rustic retreat ideal for short stays, especially for nature and culture enthusiasts, families and pet owners. While some practical issues need addressing, the outstanding location, charming setting and welcoming staff provide a memorable experience.
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Family Friendly Hotel

Dog Friendly Hotel

Cheap Hotel

Accessible Hotel

Small Hotel

Room Types

Deluxe Double Room This double room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a balcony with city views. The unit has 1 bed.

Double Room Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a bidet. This double room has a private entrance, a dining area, a flat-screen TV with streaming services and a patio. The unit has 1 bed.

Twin Room This twin room includes a flat-screen TV with streaming services, a private bathroom as well as a balcony with city views. The unit offers 2 beds.

Quadruple Room The spacious quadruple room provides a private entrance, a dining area, as well as a private bathroom featuring a bath and a shower. This quadruple room features a tiled floor, heating, a flat-screen TV with streaming services and a patio. The unit offers 3 beds.

Economy Double Room The unit offers 1 bed.

About Palacio Doñana , Rural & Luxury

License: H/HU/00738

Guest Reviews

7.9

Good

Location

Palacio Doñana, Rural & Luxury, boasts an enviable location that has consistently impressed visitors. Situated in the heart of El Rocío, this hotel is centrally located but remains wonderfully tranquil. Its proximity to prominent landmarks such as the hermitage, Doñana National Park and various bird-watching spots makes it an ideal choice for nature enthusiasts and those looking to explore the cultural heritage of the region.

The charming and picturesque setting, often described as poetic and serene, enhances the guest experience. Visitors appreciate the hotel’s traditional Andalusian architecture, which complements its natural surroundings perfectly. The establishment’s stunning courtyard and typical rural mansion ambiance contribute to its unique charm.

Moreover, guests have noted the hotel’s convenient access to a variety of activities, from bird watching in the nearby marshlands to visiting the Interpretation Center and the local brotherhood houses. The location also supports easy logistics for exploring nearby beaches and the village’s sandy paths with a distinctive Wild West atmosphere.

Though some guests mentioned slight drawbacks, such as small bathrooms in some rooms and occasional noise, the majority agree that the excellent location, beautiful setting and traditional styling of the Palacio Doñana provide a memorable and peaceful retreat. In summary, this hotel offers a superb base for discovering the natural beauty, culture and tranquility of El Rocío and its surroundings.

Breakfast

The breakfast experience at Palacio Doñana, Rural & Luxury, receives mixed feedback from guests, yet several positive aspects stand out. Many guests commend the breakfast buffet for being very good, complete and varied, often highlighting delicious sandwiches, good coffee and the availability of both sweet and savory items. The breakfast setting, particularly the patio, offers a relaxing and pleasant atmosphere for guests to enjoy their meal. Friendly and helpful staff further enhance the dining experience.

While some reviews describe the breakfast as sufficient and adequate, others find it a bit basic or lacking in variety. A number of guests feel that the breakfast service needs improvement, noting issues such as minimal service, limited options and occasional shortages of items like croissants and tomatoes for toast. Despite these concerns, the breakfast is generally seen as good with some guests finding it reasonable for the price and appreciating that it’s included in their stay.

Overall, the breakfast at Palacio Doñana has its high points, particularly in terms of service and setting, though there's room for enhancement to meet varying guest expectations.

Dinner

Palacio Doñana, Rural & Luxury offers a dining experience that is largely well-received by guests. Many highlight the relaxed atmosphere with several guests enjoying great and very good dinners characterized by homemade, delicious food. While some found the food to be good, a few mentioned that the dinner did not quite meet their expectations and saw room for improvement. Overall, the dining at Palacio Doñana is generally praised for its quality and ambiance, though there is some variance in individual experiences.

Rooms

Palacio Doñana, Rural & Luxury, offers a mixed experience when it comes to its rooms. On the positive side, many guests found the rooms to be spacious, comfortable and clean with air conditioning and cozy decor that retain the charm of the old building. The beds are frequently described as very comfortable, contributing to a good night's sleep and the spacious rooms often match the photos provided, which can be an important assurance for many travelers. The decor is often noted for its rustic and authentic appeal and some rooms even feature terraces with nice views, enhancing the overall experience.

However, there are consistent concerns about room maintenance and cleanliness. Some guests mentioned that the rooms were not cleaned during their stay and there were occasional mentions of encounters with insects. Noise insulation appears to be lacking, leading to disturbances from other guests or external noise. Furthermore, many of the rooms are described as outdated and in need of renovation with old furniture and inadequate lighting being common issues. The comfort of the beds varied with some guests finding the mattresses old and uncomfortable.

Additionally, there were logistical issues such as rooms not being ready at check-in, a cumbersome telephone check-in process and the unavailability of basic amenities like towels and sufficient electrical outlets in some rooms. Some rooms were unappealingly small and poorly furnished, leaving guests with limited storage options and comfort.

Despite the beautiful structure and potential for a pleasant stay, the varying conditions of the rooms make it a place where one's mileage may vary. The hotel seems ideal for short stays where the charm and rustic atmosphere might outweigh the practical shortcomings for some guests.

Beds

The beds at Palacio Doñana, Rural & Luxury receive mixed feedback from guests. Many highlight the exceptional comfort with frequent mentions of very comfortable and super comfortable beds that contribute to a cozy and restful night's sleep. High-quality and clean bedding also contribute positively to the sleeping experience for some guests. However, a notable number of reviews point out areas for improvement. Some guests report that the beds are too small, especially for two people and that certain mattresses are worn out, very soft or sunk, leading to discomfort. Others note issues with hard pillows or just one long pillow instead of individual ones. Additionally, several guests mentioned that the double beds were prone to noise and movement. Despite these drawbacks, guests generally find the staff very friendly and the overall experience positive, but refining the bed quality could enhance comfort for all visitors.

Cleanliness

Reviews for Palacio Doñana, Rural & Luxury provide a mixed picture of cleanliness. Many guests praised the hotel for its comfortable and clean rooms, mentioning that the rooms were very appealing, spacious and often spotless. Notably, the staff's friendliness and the hotel's well-maintained surroundings added to a positive experience for many visitors.

However, there were significant issues raised about the consistency and thoroughness of the cleaning services. Some guests reported that their rooms were never cleaned during their stay and others highlighted specific problems such as sandy floors, dirty bathrooms and stained towels and blankets. Incidents of cobwebs, residual odors and broken or unrepaired furniture detracted from the hotel's image of pristine cleanliness.

While some areas, including the breakfast setup, received compliments for their cleanliness and attention to detail, other areas were criticized for poor maintenance and hygiene. Specific issues like smelly drainage, musty odors and unchanged towels further highlighted the inconsistencies in the hotel's cleaning standards.

In essence, while many guests found Palacio Doñana clean and luxurious, a considerable number also pointed out lapses in daily room cleaning and maintenance, suggesting a need for improved and more consistent cleaning practices.

Staff

At Palacio Doñana, Rural & Luxury, the sentiment surrounding the staff is overwhelmingly positive. Guests frequently describe the staff as friendly, helpful and professional, highlighting key individuals like Ana, Manuel and Rocío for their exceptional service. The receptionists and cleaning staff are particularly noted for their friendliness and attentiveness, often ensuring that guests have everything they need and making the stay comfortable.

However, some reviews mention variability in the staff's responsiveness with a few guests experiencing less pleasant interactions, particularly during breakfast service and from some senior staff members. Despite these occasional criticisms, many guests appreciated the staff’s language skills, prompt service and overall hospitality.

Cleanliness and room service receive consistent praise and the overall atmosphere created by the staff is often described as welcoming and exceptionally kind. Despite some noted areas of improvement, such as occasional unresponsiveness and the need for more attentive breakfast staff, the general consensus is that the staff at Palacio Doñana greatly enhances the guest experience through their dedication and professionalism.

Wi-Fi

Palacio Doñana, Rural & Luxury, has received numerous reviews from guests, particularly focusing on the quality of its WiFi service. Many guests reported that the WiFi was not working well with frequent mentions of weak and unstable signals. It appears that the WiFi signal was particularly poor in the guest rooms, often failing to reach them entirely. Some guests mentioned WiFi that only worked for certain devices, specifically Android phones, while others couldn't connect at all with one noting no Wi-Fi availability throughout the stay. There were also comments about missing WiFi information in the rooms, like passwords or troubleshooting details. Though a few guests noted the WiFi was okay, the prevailing sentiment highlights significant issues with internet connectivity during their stay.

Family

Palacio Doñana, Rural & Luxury stands out as a favorable destination for families, offering a blend of tranquility and practical amenities. The hotel is highlighted for its family-friendly atmosphere, providing cribs and multiple well-equipped rooms that cater specifically to the needs of families and children. Guests consistently praise the staff for their professionalism, friendliness and helpfulness, particularly mentioning Ana and Manuel for their exceptional service. The establishment is noted for its clean and comfortable accommodations, making it a peaceful and cozy retreat. Despite a few issues such as the need for room renovations and some accessibility challenges, the overall experience is positive with the inner courtyard described as beautifully serene. Families appreciate the thoughtful details and treatment from the staff, making it a good choice for family getaways.

Accessible

Palacio Doñana, Rural & Luxury presents a mixed bag when it comes to accessibility for guests with disabilities. The hotel boasts some accessible rooms and wide doors, as well as roomy bathrooms, which make it somewhat accommodating for guests with reduced mobility. The reception desk is known for being very helpful and the hotel is generally accessible for wheelchair users with some easy call-numbered accesses.

However, several critical areas need improvement. The lack of an elevator and ramps both inside and outside the building poses significant challenges. The entrance door is noted to be potentially dangerous for those with limited mobility and the rooms may include features like spiral staircases that are not practical for everyone. Additionally, the hotel appears not to be stroller-friendly and there have been concerns over the absence of comprehensive information regarding accessibility.

While some key attractions and quiet locations are accessible, significant barriers remain, such as steps without ramps and limited access due to locked entrance doors without provided codes. The hotel may serve some individuals with certain types of reduced mobility, but it falls short in accommodating more serious disabilities, particularly in terms of vertical accessibility and seamless access through different areas of the property.

Dog Friendly

Palacio Doñana, Rural & Luxury, is a haven for travelers accompanied by their furry friends. This unique accommodation stands out as one of the few places in El Rocio where pets are warmly welcomed. Guests traveling with dogs have found it to be an exceptionally pet-friendly environment. The hotel accepts pets without any extra charges, which is a pleasant surprise for many.

Visitors frequently mention the pampering their dogs receive during their stay, making it a great choice for couples or families bringing along their pets. The surrounding area, characterized by sandy streets and the presence of horses and donkeys, further adds to the charm of this rural retreat, ensuring both pets and their owners enjoy a comfortable and memorable experience.

No, Palacio Doñana , Rural & Luxury doesn't have any pool.

No, a spa isn't available at Palacio Doñana , Rural & Luxury.

Yes, Palacio Doñana , Rural & Luxury welcomes dogs.

No, parking facilities aren't available at Palacio Doñana , Rural & Luxury.

No, Palacio Doñana , Rural & Luxury doesn't have a gym.

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