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Summary of reviewsVacancéole - Les Demeures Champenoises is a well-regarded hotel renowned for its strategic location and friendly, professional staff. Situated a short walk from the Millesium concert hall and within easy access to Épernay's center, the hotel appeals to guests attending events and exploring the Champagne region. Its peaceful surroundings, complete with free parking and nearby essential amenities, offer a tranquil retreat with views of the vineyards, making it ideal for regional exploration.
Guests consistently praise the breakfast, describing it as hearty, varied and satisfying with an extensive buffet featuring fresh and high-quality ingredients. The breakfast experience is enhanced by the friendly and professional staff, although some guests noted a lack of hot dishes and occasional issues with food replenishment.
The hotel provides functional kitchenettes in spacious rooms and apartments, allowing guests to prepare meals conveniently. Despite some limitations in kitchen equipment, the usability for preparing small dishes and breakfasts is appreciated. Guests also enjoy dining at a nearby grill and accessing a local bakery for fresh breakfast items. The spacious accommodations, though in need of renovation and deeper cleaning, are generally seen as good value for money.
Cleanliness receives mixed reviews; while many guests report clean and comfortable living spaces, others highlight issues requiring attention, such as stained items and insufficient cleaning. Positive comments emphasize the cleanliness of specific areas, but recurring maintenance and cleaning concerns indicate room for improvement.
The staff's friendliness, professionalism and helpfulness are standout features with guests often commending the reception and housekeeping teams for their attentiveness and efficiency. This high level of service significantly contributes to the overall guest experience.
The hotel’s free Wi-Fi service, however, is noted for its inconsistencies with weak signals and intermittent connectivity posing challenges, especially for Mac users.
Ample parking directly outside the hotel adds to its convenience, drawing positive remarks for ease of access and location near key attractions.
Bed comfort varies with many guests finding the bedding conducive to restful sleep, though some report issues with bed size and mattress firmness.
The hotel is also pet-friendly with a park nearby for dogs and children to enjoy, making it a convenient choice for guests traveling with pets.
In summary, Vacancéole - Les Demeures Champenoises offers a blend of accessibility, comfort and value with a few areas requiring attention, ensuring a generally pleasant stay for guests. Show more
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Aparthotel Taking Steps Towards Sustainability
The 'Demeures Champenoises' name suggests a connection to the local Champagne region, potentially emphasizing sustainable agricultural practices. As an aparthotel, it offers self-catering facilities that can help reduce food waste.
Dog Friendly Aparthotel
This aparthotel is a pet-friendly hotel situated in a good location, making it ideal for those traveling with dogs. The hotel welcomes dogs at no additional cost. There is a park just behind the hotel with a playground and large open space, perfect for both kids and pets.
Aparthotel with Free Wi-Fi
As an aparthotel, it provides amenities such as complimentary Wi-Fi. This makes it suitable for extended stays, offering the comforts of home with internet access.
Aparthotel with Parking
This aparthotel offers ample, free parking available right outside the property, described as bright, practical, and well-located.
Cheap Aparthotel
This aparthotel provides self-catering apartments, offering a cost-effective option for families or longer stays. Guests can save on dining expenses by preparing their own meals.
3-Star Aparthotel
Vacancéole offers apartment-style accommodations and is noted for its convenient location for visiting the Champagne region. It is near the Champagne houses and Reims.
Room Types
Studio 2 peopleOffering free toiletries, this studio includes a private bathroom with a bath and a hairdryer. The well-equipped kitchenette has a stovetop, a refrigerator, kitchenware and a microwave. The studio offers soundproof walls, a coffee machine, a seating area, a flat-screen TV, as well as garden views. The unit has 1 bed.
Duplex 3 peopleProviding free toiletries, this studio includes a private bathroom with a bath and a hairdryer. Guests can make meals in the kitchenette that is equipped with a stovetop, a refrigerator, kitchenware and a microwave. The studio provides soundproof walls, a coffee machine, a seating area, a flat-screen TV, as well as garden views. The unit offers 3 beds.
1 bedroom apartment 4 peopleThis apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. In the kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The apartment offers a flat-screen TV, soundproof walls, a coffee machine, a seating area as well as garden views. The unit has 2 beds.
Standard StudioProviding free toiletries, this studio includes a private bathroom with a bath and a hairdryer. In the well-fitted kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The studio provides a flat-screen TV, soundproof walls, a coffee machine, a seating area as well as garden views. The unit offers 1 bed.
One-Bedroom ApartmentThis apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Meals can be prepared in the well-fitted kitchenette, which is fitted with a stovetop, a refrigerator, kitchenware and a microwave. The apartment offers a flat-screen TV, soundproof walls, a coffee machine, a seating area as well as garden views. The unit offers 2 beds.
Duplex StudioFeaturing free toiletries, this studio includes a private bathroom with a bath and a hairdryer. The fully equipped kitchenette has a stovetop, a refrigerator, kitchenware and a microwave. The studio features soundproof walls, a coffee machine, a seating area, a flat-screen TV, as well as garden views. The unit has 3 beds.
Guest Reviews
7.1
Good
Location
Vacancéole - Les Demeures Champenoises boasts a prime location that appeals to a variety of guests, particularly those attending events at the nearby Millesium concert hall. Situated just a short walk from this popular venue, it offers the convenience of walking to concerts without the hassle of driving and parking. Its proximity to the center of Épernay—a renowned hub for Champagne enthusiasts—makes it an excellent base for exploring the vineyards, local shops and tourist attractions.
Despite being slightly outside the city center, the hotel is easily accessible by foot or car and guests appreciate its peaceful surroundings. Located in a quiet area with ample free parking and a nearby supermarket, it provides a tranquil retreat that is still close to essential amenities. The central location within the Champagne region, coupled with beautiful views of the vineyards, enhances its appeal as a starting point for regional exploration and cycling tours.
Visitors also commend the spacious, clean and functional accommodations, which include kitchenettes for the convenience of preparing breakfast or quick meals. The hotel’s exterior, characterized by beautiful nostalgic buildings, adds to the overall charm. The friendly and accommodating staff further enhance the stay, making Vacancéole - Les Demeures Champenoises a well-regarded choice for travelers seeking a balance of accessibility, comfort and value for money.
Breakfast
Guests consistently praise the breakfast at Vacancéole - Les Demeures Champenoises, highlighting it as a hearty, varied and satisfying experience. Many note the extensive buffet options with deliciously fresh and varied products, including freshly squeezed orange juice and freshly ground bean coffee. The breakfast is frequently described as top-notch, perfect and excellent, providing great value for money. Guests appreciate the variety, noting the availability of multiple options and an abundance of fresh and tasty ingredients, although some point out it lacks hot dishes.
The buffet is also noted for being well-arranged and spacious, contributing to a pleasant dining experience. Many guests were pleased with the quality and range of offerings, which included fresh fruit juice, eggs and a good selection of bread and toppings. The staff is frequently mentioned for their friendliness and professionalism, adding to the positive dining atmosphere.
Despite the overwhelmingly positive feedback, a few guests found the breakfast to be less inviting with some noting it was basic or wishing for additional items like eggs. A small number of reviews mentioned occasional issues such as insufficient food replenishment during later breakfast hours.
Overall, the breakfast at Vacancéole - Les Demeures Champenoises receives high marks for its variety, quality and the pleasant atmosphere provided by the attentive staff.
Dinner
Guests at Vacancéole - Les Demeures Champenoises have shared varying experiences about dinner options at the hotel with an overall positive sentiment towards the functional kitchenettes. While the kitchen areas are compact and not highly equipped, they are appreciated for their convenience in preparing small dishes and breakfasts. The kitchenette's usability for boiling water and reheating meals in the microwave is noted, though some guests mention limited kitchen utensils and appliances. Additionally, guests who prefer not to cook have the option to enjoy a meal at a nearby grill, just a short walk from the property. A nearby bakery, less than two kilometers away, offers an alternative for fresh breakfast items. Although the in-room kitchen facilities are limited, the functionality they provide adds a helpful dimension for guests looking to manage their own meals. Some guests have also enjoyed tasting Champagne, adding a pleasant local touch to their dining experience.
Rooms
Vacancéole - Les Demeures Champenoises offers spacious rooms and apartments that are functional and equipped with essential amenities such as fridges, microwaves and kitchenettes. Many guests appreciated the large room sizes, clean and comfortable accommodations and the beautiful, well-restored building with views of the vineyards. The hotel's convenient location close to the city center and shopping areas was also frequently mentioned as a plus point.
However, the rooms seem to fall short in several areas. Many reviews noted that the rooms are outdated and in need of significant renovation and deep cleaning. Reports of insufficient kitchen utensils, degraded equipment and issues like smelly drains, defective shower heads and stained curtains were common. While some guests experienced soundproofed and spacious rooms, others had problems with cleanliness and maintenance, including uninviting odors and cigarette smells.
The décor is generally described as simplistic and needs refreshing with numerous guests highlighting that the rooms do not match the photos on the website. Despite these drawbacks, the accommodation is seen as good value for money, particularly for short stays with a reasonable breakfast and good on-site parking facilities.
In summary, Vacancéole - Les Demeures Champenoises is a well-located establishment offering spacious and functional rooms, but it requires considerable maintenance and updates to meet guests' expectations fully.
Beds
The beds at Vacancéole - Les Demeures Champenoises receive mixed reviews from guests. Positive remarks frequently highlight the comfortable bedding and good-quality mattresses, which many guests found conducive to a restful sleep. However, some issues about bedding do arise. There are mentions of beds being too small or narrow, which can be problematic for couples. While comfortable beds were noted, there were also comments on hard or thin mattresses causing discomfort with suggestions that a thicker mattress might provide better comfort. Some beds were described as sagging in the middle or having noisy box springs, indicating that certain mattresses and bed frames might be worn out and in need of replacement. Overall, the comfort of the beds may vary, but several guests appreciate the amenities provided with a few minor challenges that could be addressed to improve the overall experience.
Cleanliness
Guest reviews of Vacancéole - Les Demeures Champenoises highlight varied experiences concerning cleanliness. Positive feedback often mentions clean and bright apartments with some guests emphasizing the rooms were very clean and functional, making their stay comfortable. Many appreciated the cleanliness of specific elements like windows and spacious living units. Public areas had some favorable remarks for being clean and quiet, contributing to an overall serene environment.
However, there are numerous criticisms indicating inconsistent cleaning standards. Rooms often require deep cleaning with specific complaints about dirty and stained items such as bedspreads, curtains and bathrooms. Several guests noted the presence of dust, spider webs and unclean areas like hallways. Additionally, visible signs of wear and tear, such as damaged walls, stained floors and moldy bathrooms, were frequently reported, suggesting that the accommodations are quite dated. Limited attention to details, like finding leftover items from previous guests or missing light bulbs, further contributed to dissatisfaction.
While clean apartments and functional facilities were repeated positives, the pervasive issues with cleanliness and maintenance left another significant portion of guests feeling underwhelmed and disappointed.
Staff
Vacancéole - Les Demeures Champenoises is renowned for its friendly and professional staff, consistently praised by guests for their warm welcomes and helpful attitudes. Many visitors have highlighted the friendly demeanor of both the reception and housekeeping teams, noting the high level of competency and attentiveness. The manager often receives accolades for being particularly attentive to clients' needs.
Guests have also appreciated the highly functional and informative nature of the staff, who are willing to assist with any queries or issues that arise. The reception service is frequently described as efficient and professional, contributing to the overall pleasant experience at the hotel.
Breakfast services receive specific mention for both the quality of the meal and the friendliness of the breakfast staff. Additionally, the hotel offers good value for money, enhancing the overall guest experience.
Despite the overwhelmingly positive comments, there are occasional mentions of limited staff presence during certain hours and the requirement for guests to clean up before departure. Overall, the welcoming and helpful nature of the staff at Vacancéole - Les Demeures Champenoises plays a significant role in ensuring a comfortable and enjoyable stay for guests.
Wi-Fi
Vacancéole - Les Demeures Champenoises impresses with its quiet, well-maintained building and the exceptionally friendly staff, creating a comfortable and relaxing atmosphere for guests. Guests also appreciated the cleanliness of the fridge. However, those needing a reliable internet connection might face challenges, as multiple reviews noted issues such as weak signals, slow speeds and intermittent connectivity. Mac users, in particular, reported difficulty in connecting, which could be problematic for those on working trips. While the property does well in many areas, the wifi service presents an area for improvement.
Parking
Vacancéole - Les Demeures Champenoises offers an excellent parking experience, enhancing its appeal for travelers. Guests appreciate the ample, free parking available right outside the hotel, ensuring convenience and peace of mind. The parking is praised for being bright, practical and well-located, making it easy to leave vehicles and access the hotel. Its proximity to city access points and nearby facilities like supermarkets adds to the convenience. While some guests found the parking lot occasionally full or the building's exterior uninviting, the general consensus highlights the ample, easy-to-access and free parking as significant advantages. This, coupled with a great location near attractions like the Millesium concert hall, makes it an attractive choice for visitors.
Dog Friendly
Vacancéole - Les Demeures Champenoises is a pet-friendly hotel situated in a good location, making it ideal for those traveling with dogs. The hotel welcomes dogs at no additional cost and there is a park just behind the hotel with a playground and large open space, perfect for both kids and pets. However, some criticisms include very poor bedding and early staff departure, which left guests unchecked. Overall, it's a convenient choice for a holiday trip with a dog.
No, Vacancéole - Les Demeures Champenoises doesn't have any pool.
No, a spa isn't available at Vacancéole - Les Demeures Champenoises.
Yes, Vacancéole - Les Demeures Champenoises welcomes dogs.
Yes, parking facilities are available at Vacancéole - Les Demeures Champenoises.
No, Vacancéole - Les Demeures Champenoises doesn't have a gym.