Frensham Pond Country House Hotel & Spa
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Summary of reviewsFrensham Pond Country House Hotel & Spa is a well-maintained luxury establishment situated in a beautiful lakeside location, making it a perfect location for a relaxing stay with lovely walks around the lake and the Surrey hills. The rooms are spacious, comfortable and well-appointed with great views of the pond or the countryside. While the breakfast and dinner options have received mixed reviews, the majority of guests found the meals to be delicious with a good choice of options available. The staff are exceptional with outstanding customer service and a willingness to assist with any needs. The spa is a great addition to the overall experience, although some guests found the operating hours and additional charges disappointing. While the hotel falls short in terms of accessibility for guests with disabilities, the accessible rooms are wonderful and make for a comfortable stay for those who can navigate through the hotel's hurdles. Overall, Frensham Pond Country House Hotel & Spa is a great choice for a countryside escape in a warm and inviting atmosphere.
Categories
Boutique-style Hotel
Located in a stunning natural setting, this hotel offers a tranquil retreat with a focus on wellness. The spa facilities, cozy rooms, and scenic views provide a relaxing and personalized experience.
Hotel near Golf Courses
A country house hotel with spa facilities, providing a tranquil setting and convenient access to golf courses near Farnham.
Hotel for Honeymoon
This lovely country house is one of the most idyllic and romantic places to spend your honeymoon vacation. Set amidst the lush British countryside, the hotel features a picturesque setting which, in combination with its excellent service and amenities will guarantee the most memorable honeymoon for you and your significant other. Offering two comfortable suites, the Birch Suite and the Willow Suite, each one equipped with a super king-size bed and all the necessary amenities, as well as refreshing spa treatments for two, this hotel is an ideal romantic destination.
Hotel with Spa
Frensham Pond Country House Hotel & Spa is a pampering destination that offers a range of spa treatments, including facials, advanced facials, body experiences, massages, and hair care. The spa uses ELEMIS products and offers treatments such as the Discovery Facial Treatment, Pro Collagen Age Defy Facial, Superfood Pro Radiance Facial, and Dynamic Resurfacing Precision. The spa also offers advanced facials using the BIOTEC machine, which aims to increase the natural cellular energy of the skin, resulting in visibly healthier, nourished, and energized skin. In addition to facials, the spa offers body experiences such as the De-stress Back Neck & Shoulder treatment, Indian Head Massage, and Hot Stone Massage. The spa also offers hair care services, including cuts, styling, and color treatments.
Romantic Hotel
Located by Frensham Pond, this country house hotel offers a scenic and peaceful setting. It includes a spa wellness centre, providing facilities and treatments for couples looking to relax and unwind in a tranquil natural environment.
Hotel with EV Charging Stations
While specific details are not available, Frensham Pond Country House Hotel & Spa often provide EV charging as part of their amenities. Confirm availability with the hotel directly.
4-Star Hotel
The lakeside country house hotel includes its own restaurant, bar, and spa. The hotel's location and amenities make it ideal for a relaxing getaway.
Historic Hotel
Family Friendly Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
The Frensham Pond Country House Hotel & Spa is situated in a stunning location overlooking the Frensham Great Pond, set in beautiful countryside with lovely views. It is a peaceful area ideal for a relaxing stay with lovely walks around the lake and the Surrey hills. Many guests found the location convenient for attending local events or nearby weddings, although a car is required to get around. The rooms are excellent and offer great views of the pond or the countryside. The hotel is well maintained and clean, making it a perfect location for a luxurious stay.
Guests of Frensham Pond Country House Hotel & Spa have mixed opinions about the hotel's breakfast offerings. Some guests enjoyed the good choice and quality of the breakfast with plenty of fresh options available. Others were less impressed with some describing the breakfast as poor or less than mediocre. Some guests also noted that proper coffee was not offered with only instant coffee available. Vegetarian options were limited with some guests feeling that there could be more options such as vegetarian sausages or halloumi. The dining area was also described as grubby and cold by some guests. However, others noted that the dinner was excellent and the staff were superb. Prices for breakfast were considered expensive by some guests and a few felt that it should be included in the room price. Overall, guests had mixed experiences with breakfast at Frensham Pond Country House Hotel & Spa.
Guests at the Frensham Pond Country House Hotel & Spa have mixed feelings about the dinner options available. While some report that the food was amazing and consistently good, others say that the food was terrible or very average, overpriced and lacked the specified ingredients. The restaurant has received both praise and criticism with some guests describing it as excellent and others stating that it lacks character and atmosphere. Service was noted as excellent or poor with some guests reporting a long wait for their food and a lack of staff during dinner on Saturday. The up-selling was described as cheeky by some guests. Despite the mixed reviews, many report that the lunch and evening meals were delicious with a good choice of options available. However, it may be time for the dinner menu to be updated. Guests who had an evening meal in the bar found it to be well-prepared and tasty, while others found the food to be cold or not up to their expectations.
If you’re looking for a hotel with immaculate and spotless rooms, the Frensham Pond Country House Hotel & Spa may be the perfect place for you. Guests have praised the spacious, comfortable and well-appointed rooms, which are equipped with everything you need for a peaceful stay in the countryside. Some rooms are slightly dated and in need of refurbishment, but this hasn't had too much impact on guests' stays. The garden rooms are especially charming, providing an intimate and quiet setting. However, some guests have experienced issues such as broken heating, musty or damp smells and poor room service. Despite this, the majority of guests appreciate the cleanliness and comfort of the rooms with big and comfy beds, high-quality bathrooms with plenty of hot water and lovely views over the garden. Overall, Frensham Pond Country House Hotel & Spa is a great choice for a countryside escape in a warm and inviting atmosphere.
Guests of Frensham Pond Country House hotel have provided mixed reviews regarding the beds at the hotel. While some guests found the beds to be very comfortable, others found that their bed was either too firm or sagged in the middle. The pillows provided were also hit or miss - some guests found them to be comfortable while others referred to them as "awful." Despite this, many guests seemed to enjoy their stay at the hotel with comments about comfortable beds, lovely hotels, polite staff and excellent bedding and cleanliness. Guests who stayed in twin rooms, however, found the beds to be very small and uncomfortable. Despite the mixed reviews, many guests were able to sleep well in their comfortable beds, making for a pleasant stay.
If you're looking for a clean and comfortable stay in the countryside, Frensham Pond Country House Hotel & Spa might be just the place for you. Reviews vary with some guests calling the rooms spotless and immaculate, while others mention cracks, dust and spiders webs. Bathrooms also get a mixed response with some being very clean, while others are described as grubby or mouldy. Some guests even had issues with damp and mouldy smells, which aren't ideal for asthma sufferers or those with allergies. However, a majority of guests found the rooms to be clean and spacious and the building itself to be lovely. If you do notice any cleanliness issues during your stay, such as dirty trays, rubbish or poor room service, it's worth bringing them to the attention of reception, as some guests felt these issues weren't adequately addressed. Overall, while there are some hits and misses when it comes to cleanliness at Frensham Pond Country House Hotel & Spa, the majority of guests seem to find it a comfortable and clean place to stay.
Frensham Pond Country House Hotel & Spa is known for their outstanding customer service and the reviews prove that the staff here truly live up to that expectation. The reception staff and everyone employed at the hotel are charming, seem happy to be there and are extremely pleasant to interact with. The hotel staff are passionate about their work and are willing to bend over backwards to assist with any needs. The majority of the staff are friendly and couldn't do enough for you, though there were a few exceptions with one receptionist being condescending and abrasive to guests. The service on Saturday night was poor due to a lack of staff, but staff were cheerful and helpful considering how busy it was. Overall, the staff were attentive, welcoming and very helpful with Dhruv being highlighted for going out of his way to ensure guests settled in well. One guest encountered a dry sheet and smelly damp mattress and though the reception manager was initially unhelpful, the general manager emailed to apologise and offer a 20% discount on their next stay. Despite a few issues, the majority of guests found the staff here to be exceptional, making their stay enjoyable and comfortable.
The spa at Frensham Pond Country House Hotel & Spa is a great addition to the overall experience with many guests enjoying the fantastic full body massages and use of the jacuzzi. However, the spa's operating hours and additional charges can be disappointing for some guests, especially when it is closed on Mondays and Tuesdays or when there is a separate fee of £30 per person. Some guests also found that the spa was disorganized and overcrowded during their visits. Despite these issues, many guests still found the spa to be lovely, albeit small in size with a relaxing atmosphere and excellent facilities. If you are considering using the spa during your stay, be sure to inquire first about any charges and operating hours to avoid any surprises.
Frensham Pond Country House Hotel & Spa may boast of a four-star rating, but some guests were disappointed with their experiences there. Complaints ranged from poor service to the hotel falling short of advertised standards. However, most guests had a generally positive impression of the hotel with many describing it as a well-maintained luxury establishment that's situated in a beautiful lakeside location. Despite some criticisms, the majority of the reviews had a positive tone with many guests rating their experience as "very good."
The Frensham Pond Country House Hotel & Spa unfortunately falls short in terms of accessibility for guests with disabilities. The disabled parking is poorly signposted and there is no lift, making it a bit difficult for guests to get around. Although there are wheelchair-friendly rooms available, they can be inaccessible due to steep ramps and large door mats. Guests also had to go out of the hotel grounds for breakfast and found it difficult to navigate through the front door on their mobile scooters. In addition, there are no disabled toilets in the reception and the hotel layout can be confusing. However, the accessible rooms are wonderful and make for a comfortable stay for those who can navigate through the hotel's hurdles.
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Location
Breakfast
Dinner
Rooms
Beds
Cleanliness
Staff
Spa
4 Star
Accessible
No, Frensham Pond Country House Hotel & Spa doesn't have any pool.
Yes, a spa is available at Frensham Pond Country House Hotel & Spa.
No, Frensham Pond Country House Hotel & Spa doesn't allow dogs.
No, parking facilities aren't available at Frensham Pond Country House Hotel & Spa.
Yes, Frensham Pond Country House Hotel & Spa has a gym.
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