Fes, Avenue Allal El Fassi34.047798,-4.993918(Show on Map)
7.9
Good
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+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
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Summary of reviews
Palais Medina Riad Resort receives largely positive feedback, especially regarding its prime location, spacious rooms, commendable service staff and impressive pool area. Situated conveniently between the old Medina and the new town, the resort allows easy access to key historical sites and modern amenities while maintaining a tranquil environment. Guests enjoy stunning views over the Medina and appreciate the easy access to shopping centers, cafes and restaurants. The large, well-appointed rooms are frequently praised for their comfort, modern amenities and cleanliness, despite occasional concerns about outdated furniture and maintenance issues.
The resort's breakfast offerings receive mixed reviews. Many guests find the breakfast varied and delicious with a blend of Moroccan and Western dishes; however, others feel improvements are needed to meet five-star standards, citing limited variety, freshness issues and an overpriced cost. Similarly, the dinner experience garners commendation for its beautiful setting and tasty meals but faces criticism for its high prices, limited selections and inconsistent food quality.
Staff at the Palais Medina Riad Resort earn high marks for their friendliness, professionalism and willingness to assist guests with specific individuals receiving significant praise for their exceptional service. The resort's pool stands out as one of its top features, noted for its cleanliness, beautiful decorations and family-friendly atmosphere, although occasional maintenance issues are mentioned.
The cleanliness of the hotel is mostly appreciated with many guests praising the spotless rooms and communal areas. However, some inconsistencies in maintenance and cleanliness, particularly in the pool and outdoor areas, are highlighted.
For families, the resort is a favorite, offering spacious accommodations, a children's pool and friendly staff who engage warmly with young guests. Despite some concerns about the cost of breakfast and the need for more family-oriented activities, the overall experience for families is positive.
The hotel's spa facilities, when accessible, receive high praise for their professionalism and quality of services, although there are frequent complaints about the spa being closed or unavailable. The wifi service is another area with mixed reviews, varying from excellent to weak and unpredictable.
In conclusion, Palais Medina Riad Resort excels in providing a comfortable, scenic and accommodating stay, particularly valued for its location, service and pool facilities. Some areas, like dining, wifi and spa access, have room for improvement to fully meet guests' expectations.
Categories
Luxury
Palais Medina Riad Resort is a resort property, suggesting a wider range of facilities and services beyond a typical riad or hotel. While specific opulent features are not detailed, the 'Palais' and 'Resort' designations imply a focus on a grand and comprehensive luxury experience.
Spa
The resort includes comprehensive spa facilities offering a range of treatments and therapies. Guests can enjoy a relaxing experience in a luxurious setting.
Family
This riad resort offers a blend of traditional Moroccan accommodation with resort amenities, which can appeal to families looking for both cultural experiences and relaxation.
Pool
Palais Medina Riad Resort offers a luxurious experience with a large outdoor pool, surrounded by lush gardens. The resort provides a tranquil escape with spacious accommodations and excellent service.
Children's Pool
Outdoor Pool
Business
This hotel is centrally located and features a business center, a conference center, and a meeting room. It also provides complimentary wireless internet access and concierge services. Guests can enjoy international cuisine at one of the hotel's restaurants or unwind at the bar.
5 Star
Combines the charm of a riad with resort-style amenities, including extensive gardens and a large pool. This hotel offers a relaxing retreat with a focus on guest comfort and a variety of on-site activities.
Outdoor Pool
Palais Medina Riad Resort is set in a five-hectare Andalusian garden and features an outdoor pool with panoramic views. The hotel also has an indoor pool and a snack bar by the outdoor pool.
Honeymoon
Romantic
Children's Pool
Sustainability Journey
Room Types
Deluxe Double Room with Pool and Medina ViewThis spacious room has a private balcony with views of the pool and Medina. It features a seating area with a flat-screen TV.
Standard Double RoomThis room has views of the garden. It features a seating area with a flat-screen TV.
Junior SuiteThis spacious suite has a seating area with a flat-screen TV. It includes a minibar, bathrobes and slippers.
Palace SuiteThis spacious suite has a private balcony with views of the garden. It features a separate living room with a flat-screen TV.
Family SuiteThis spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite offers air conditioning, a minibar, a safe deposit box, a sofa and a flat-screen TV. The unit has 2 beds.
Royal SuiteThe spacious air-conditioned suite provides a safe deposit box, a sofa and heating. The unit offers 3 beds.
Twin RoomFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a hairdryer and slippers. The twin room features air conditioning, soundproof walls, a minibar, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Superior Twin RoomThe unit offers 2 beds.
About Palais Medina Riad Resort
Registry or License or Notification Number: 30000HT0953
Guest Reviews
7.9
Good
Review Summaries
Location
'Palais Medina Riad Resort' boasts an enviable location, praised by guests for its convenience and centrality. Nestled between the old Medina and the new town, it offers easy access to both historical sites and modern amenities. Guests frequently highlight the hotel's proximity to major attractions like the royal palace, the Jewish quarter and various shopping centers, including a Carrefour supermarket. Many appreciated the tranquil environment despite being located in the bustling city center with notable mentions of its quiet and spacious surroundings.
Visitors also valued the hotel's accessibility, noting its short distance to key landmarks, which can be comfortably reached on foot or via a brief taxi ride. Moreover, the scenic views over the Medina from some of the rooms and public areas have left quite an impression. Its strategic location is complemented by excellent services, helpful staff and a beautiful setting, making it a prime spot for sightseeing and enjoying the rich cultural tapestry of Fes.
With a beautiful swimming pool, a convenient parking area and walking distance to numerous cafés and restaurants, 'Palais Medina Riad Resort' emerges as a top choice for travelers looking to explore Fes effortlessly while enjoying comfortable accommodation.
Breakfast
The breakfast experience at Palais Medina Riad Resort elicits a broad range of opinions from guests. Many reviewers praised the breakfast as very good with a wide variety of options and overall good quality. A significant number of guests found it exceptional, very complete, generous and delicious, highlighting a mix of Moroccan and Western dishes and acknowledging the friendly staff in the restaurant.
On the other hand, there are mixed reviews with some guests noting that the breakfast did not meet the expectations of a five-star hotel. Criticisms include limited variety, mediocre quality and issues with freshness and presentation. Several guests mentioned that the breakfast could use improvements, specifically calling out the lack of fresh fruits, messy buffet arrangements and insufficient quantities at peak times. The cost of breakfast also seemed to be a point of contention with some considering it overpriced relative to its quality.
Overall, while the breakfast at Palais Medina Riad Resort receives a number of positive comments for its variety and quality, it also faces criticism and suggestions for improvement in several areas to better align with five-star standards.
Dinner
Palais Medina Riad Resort offers a dining experience with mixed reviews. Guests have praised the stunning view from the restaurant, especially overlooking the pool and some found the meals to be tasty and presented in a well-maintained area. Diners have enjoyed a fabulous dining experience, mentioning that dinner options were international and largely satisfying with some even highlighting services like Nordine’s at the restaurant.
However, there are notable issues regarding the cost and availability of food. Many guests have pointed out that the food and drinks tend to be on the expensive side and the selection at the restaurant is sometimes limited with a significant number of items unavailable even before closing time. The quality of food also drew mixed reactions with terms like average, mediocre and disappointing cropping up in the reviews. Specific issues like a lack of hot food, not enough variety at breakfast and missing items in the buffet were highlighted.
Guests looking for kosher options found La Dragon to be an excellent choice within the hotel. But overall, the consensus warns of high prices, limited choices and food quality that does not always match the hotel's reputed standard. Dining by the pool, though visually appealing, comes at a higher cost.
In summary, while the setting and service can be commendable, the dining experience at Palais Medina Riad Resort comes with several reservations regarding value and variety.
Rooms
Palais Medina Riad Resort offers a varied experience when it comes to their rooms with an evident emphasis on spaciousness and comfort. Guests frequently highlight the size of the rooms, often mentioning them as very large and well laid out. The comfortable bedding and modern amenities are appreciated, providing a touch of luxury that enhances the overall stay. Cleanliness is another aspect praised by many with some pointing out the well-maintained and clean environments they encountered.
The views from the rooms are often noted as being exceptional with many guests enjoying scenic vistas of the medina and pool area from their balconies. Some guests received pleasant upgrades, enhancing their stay with additional space and better views.
However, it’s clear that the resort is in need of updates. Multiple reviews mention outdated furniture, musty smells and general wear and tear such as stained walls and rusty fixtures. The bathrooms, although spacious, often require renovation and issues with cleanliness in some instances have been reported. A number of rooms have non-functional amenities, such as broken air conditioning or problematic showers, which detracts from the overall experience.
Despite these drawbacks, guests frequently mention that the rooms provide good value for their price, particularly with the added space and comfort. The resort staff is also complimented for their friendly and helpful demeanor, adding a positive touch to the overall experience at the resort.
Beds
Palais Medina Riad Resort offers guests a mixed experience when it comes to the comfort of their beds. Many reviews highlight the comfort and size of the beds, describing them as very comfortable, big and cozy with some guests even calling them a dream to sleep on. The bedding is frequently mentioned as being clean and comfortable and it's praised for being redone daily.
However, not all reviews are positive. Some guests have pointed out issues with the mattresses, describing them as either dreadful or extremely uncomfortable. Specific complaints include hard beds and a tilt in the mattress to one side. Pillows have also been an area of concern for some with reports of them being too large, leading guests to resort to using folded bath towels for better rest.
In summary, while there are many positive remarks about the beds at Palais Medina Riad Resort, there are also notable criticisms that potential guests might want to consider.
Cleanliness
The cleanliness of Palais Medina Riad Resort in Fez receives mixed reviews from guests. On the positive side, many reviews highlight the hotel's very clean and neat atmosphere with some guests describing it as perfectly clean and well-maintained. The communal spaces and rooms are praised for being clean and comfortable, contributing to the overall positive experience. The cleanliness of the bathrooms, rooms and premises is often noted as excellent. Guests also commend the hotel's adherence to health protocols, including the use of hand sanitizers and mask-wearing by employees.
However, there are notable concerns regarding cleanliness in certain areas. Some guests report outdated rooms that smelled musty, a lack of routine cleaning and dust on furniture. The pool and its surroundings, as well as the hotel's outdoor areas, sometimes appear poorly maintained. Complaints include dirty hallways, unclean beddings and a general need for modernization. Specifically, issues such as carpet cleanliness and broken fixtures like toilets and showers diminish the hotel's appeal.
Overall, the hotel’s spacious and clean rooms and excellent communal areas appeal to many guests, but inconsistencies in room maintenance and some public areas' cleanliness can detract from the experience.
Staff
Visitors to Palais Medina Riad Resort consistently praise the staff for their friendliness, professionalism and helpfulness. Many reviews highlight individuals such as Saad, Iman, Soukaina and others for their exceptional service and kind demeanor. The reception team is frequently mentioned for their warm welcomes and efficiency, making both check-in and check-out a breeze. Guests appreciate the attentive and accommodating nature of the entire staff, including restaurant and pool personnel, who go out of their way to ensure a pleasant stay. Despite a few remarks about occasional unavailability or lack of friendliness from some staff members, the overall impression remains highly positive. The general consensus is that the staff at Palais Medina Riad Resort makes every effort to treat guests with care and attention, embodying a high standard of hospitality that enhances the luxurious experience of staying at the hotel.
Wi-Fi
The wifi experience at Palais Medina Riad Resort has elicited mixed reactions from guests. While some guests have praised the wifi as excellent, reliable and free, others have found it to be weak, poor and occasionally unpredictable. The wifi connection varies significantly with a few guests experiencing excellent connectivity, while others struggled with a weak or null signal. Despite these inconsistencies, the hotel offers free wifi across all rooms, which also feature balconies for added comfort.
Spa
Palais Medina Riad Resort offers a mix of experiences when it comes to its spa facilities. While the spa itself is described positively by many guests with phrases like wonderful spa facilities and incredible spa frequently appearing, there are consistent issues with accessibility and functionality. Some reviews highlight the excellence of the hammam staff and the perfection of the massages, which suggests a high level of professionalism in the services provided.
However, many guests noted that the spa was closed during their stay with several pointing out that this closure occurred without prior notice. This led to disappointment for those who had anticipated using the spa during their visit. Specifically, there were mentions that the spa and hammam were often unavailable due to maintenance and some facilities such as the steam room were not operational in the winter.
Despite these setbacks, those who did experience the spa service praised it highly, indicating that the offerings, when available, are exceptional. The spa and hammam staff, especially individuals like Ms. Dalal, received specific commendations for their attentiveness.
In summary, while Palais Medina Riad Resort boasts impressive spa services and facilities, guests may face unpredictability regarding their availability. For those lucky enough to access them, the experience tends to be memorable and professional.
Pool
The pool at Palais Medina Riad Resort has received notable praise from many of its guests. Described as impressive, incredible and beautifully decorated, it is often highlighted for its large size and the charming atmosphere it adds to the overall experience. Guests have enjoyed the relaxing vibe around the pool area, which includes well-maintained gardens and plenty of seating. Some reviews mention specific features such as a children's pool and a heated pool, making it family-friendly. Despite some issues with pool maintenance, such as loose tiles and worn-out furniture, the overall sentiment is positive.
Cleanliness is another commonly appreciated aspect with several guests noting crystal clear water and a generally clean environment. The pool's great location, offering views of the Medina and a panoramic garden, has also been highlighted. Additionally, the presence of a DJ during peak times like August adds to the lively, enjoyable atmosphere.
While a few guests were unfortunately unable to use the pool due to maintenance issues or found the water too cold, the majority have had positive experiences, citing it as a significant asset to their stay. Overall, the pool at Palais Medina Riad Resort stands out as a major highlight, contributing significantly to the appeal of the hotel.
Family
Palais Medina Riad Resort is widely praised for its suitability for families, offering a variety of amenities that cater to both parents and children. Guests frequently highlight the hotel's welcoming atmosphere, noting how staff members, such as Noredine, engaged warmly with their children. Families appreciate the hotel's large and spacious accommodations, which make even a stay with multiple children comfortable.
The resort's facilities are spotlighted for being particularly family-friendly. Many guests mention the children's pool and the serene, broader pool area surrounded by a panoramic garden. These features contribute to a relaxing environment for both children and parents. The resort’s close proximity to outdoors and a quiet setting further enhance its appeal for family getaways.
Reviews indicate, however, that some families found certain services lacking in terms of tailored family-oriented activities and some struggled with the high cost of breakfast, especially larger families. Despite these concerns, the general consensus remains very positive. Many guests found their stay so enjoyable that they decided to extend it.
In summary, Palais Medina Riad Resort stands out as a clean, comfortable and secure destination for families looking for a pleasant and engaging stay with various amenities that make it a favorite among parents and children alike.
5 Star
Located in a beautiful setting with an impressive view of the Medina, Palais Medina Riad Resort has potential but faces mixed feedback regarding its five-star status. While some guests praise the hotel for its luxury, stunning location and facilities meeting five-star standards, others feel it falls short of the mark.
Several reviews highlight the outdated condition of the hotel with particular criticism directed at the outdoor furniture, pool and overall maintenance. Issues such as a lack of towels, broken televisions and missing equipment undermine the luxury experience expected of a five-star establishment. The pool's state and limited availability of sunbeds further tarnish its reputation.
Service levels also drew mixed responses. While some guests found room service and the quality of the restaurant commendable, others experienced poor service that did not align with five-star expectations. Breakfast and general cleanliness were also reported to be below par with aspects such as buffet organization and inventory restocking needing improvement.
The hotel's potential remains evident, particularly with mentions of luxurious rooms, free upgrades and aspects considered worthy of five-star quality. Yet, many reviews suggest that without significant improvements, the hotel's current state aligns more closely with a three to low four-star rating.
Business
Palais Medina Riad Resort offers a variety of amenities and services tailored to meet the needs of business travelers. The resort features well-equipped conference rooms and a dedicated business center, making it a suitable venue for business meetings or conferences. Guests have specifically noted the availability of business services, deeming the resort business-friendly. With good conference facilities and an overall business-focused environment, it is ideal for those traveling for work.
Children's Pool
Palais Medina Riad Resort offers a family-friendly environment featuring a fantastic children's pool. The designated pool area is well-suited for young children, ensuring a safe and enjoyable swimming experience. Guests appreciate the child-friendly pool areas, which are also clean and complemented by a beautiful panoramic garden. The resort effectively caters to families with young ones looking for a suitable and inviting pool for their children.
Heated Pool
Palais Medina Riad Resort offers a heated pool that stands out as a notable feature for guests. While it appears some visitors found the indoor pool colder than expected, others highlight the presence of the heated pool, which adds to the resort's appeal. Although not every review references the heated aspect, the positive mentions suggest that it enhances the comfort and enjoyment of the stay for those who use it. Overall, the heated pool emerges as a commendable amenity at the resort.
Outdoor Pool
The Palais Medina Riad Resort boasts a beautiful and well-kept outdoor area featuring a large and clean swimming pool that guests find fantastic. The pool area is a major highlight with commendable maintenance and a great atmosphere, even featuring a DJ during the August heat, which many appreciated as a remarkable asset. It offers numerous options for chilling, making it a top destination for relaxation. Families especially appreciate the proximity of the pool for children. Despite a few minor issues with loose tiles, the overall cleanliness and atmosphere of the pool area receive high praise from visitors.
Honeymoon
The Palais Medina Riad Resort is frequently highlighted as an ideal choice for honeymooners with several guests specifically choosing it for their honeymoon stay. Many reviews describe the hotel as perfect for such occasions, praising it for its suitability for weddings and anniversaries as well. Some guests experienced memorable stays and recommended the hotel for a wedding night, appreciating the designated honeymoon suite. However, there were also mentions of minimal honeymoon-specific touches, indicating that while the overall experience is favorable, there is room for improvement in terms of explicit honeymoon-themed offerings. Despite these minor shortcomings, the general sentiment remains positive, underscoring the hotel's potential to create memorable experiences for newlyweds.
Luxury
Nestled in a quiet and elegant location, Palais Medina Riad Resort exudes luxury at every turn. The hotel boasts luxurious furnishings, decor and a sophisticated atmosphere that is both clean and inviting. Guests repeatedly cited the exquisite quality and luxury, feeling as though they stayed in a grand hotel comparable to the best worldwide chains.
The impeccably maintained surroundings, from the lavish decoration to the spacious layout, continually impress visitors. Offering deluxe rooms and luxury apartments, the hotel ensures accommodations that are both elegant and comfortable. Recognized by many as a true five-star establishment, guests feel the impressive level of management contributes to an overall high-quality experience.
Despite minor discrepancies in some expectations, the resort consistently delivers fantastic services at very good value for money, making luxury accessible and affordable. With its beautiful interiors and exteriors, the hotel provides a setting that deserves its five-star rating in the eyes of many, making it an ideal destination for those seeking tradition infused with modern luxury.
Romantic
The Palais Medina Riad Resort stands out for its romantic allure, making it a favored choice among couples seeking a serene getaway. Nestled in a quiet location, guests appreciate the peaceful ambiance, enhanced by the attentive care from staff like Nordine. The resort features impressive interior design elements that contribute to its romantic charm, offering beautiful balcony views that enhance the overall experience. Couples enjoy their time in the well-appointed luxury and suite rooms, benefiting from efficient room service and thoughtful hotel management. Whether celebrating a special occasion like a wedding night or simply seeking a relaxing holiday, the resort's romantic and serene setting frequently surpasses expectations, ensuring memorable stays for all visitors.
FAQ
Yes, Palais Medina Riad Resort has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at Palais Medina Riad Resort.
No, Palais Medina Riad Resort doesn't allow dogs.
No, parking facilities aren't available at Palais Medina Riad Resort.
