Best Western Plus CHC Florence
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Summary of reviewsBest Western Plus CHC Florence offers a strategic location near Florence's Amerigo Vespucci Airport, making it an excellent choice for travelers with early morning flights or late-night arrivals. Its placement provides easy access to Florence's main attractions through nearby tram and bus connections and the quieter suburban environment allows for free parking and a tranquil stay. There are local restaurants and supermarkets in the vicinity, further adding to its convenience.
The breakfast service is well-regarded with a wide selection of sweet and savory items and attentive staff. While there are occasional complaints about quality and cost, the overall sentiment is positive with many appreciating the hearty and delicious options available. Dinner at the on-site restaurant is also generally praised for its good service and delicious meals, though some variety and availability issues were noted.
The rooms offer a mix of experiences. Guests appreciate the cleanliness, comfort and modern furnishings, particularly in larger family rooms and suites. However, some rooms are small and prone to noise disturbances. Despite these inconveniences, the level of cleanliness and daily maintenance is high, contributing to a comfortable stay.
The staff receives high marks for their friendliness, professionalism and helpfulness across various areas of the hotel. Specific staff members are frequently acknowledged for their exceptional service, significantly enhancing the guest experience.
Wi-Fi access is generally reliable and fast, accommodating most guests' needs. The hotel's family rooms are well-suited for larger groups, although some may find the space limited.
The beds receive mixed reviews with many guests finding them comfortable and conducive to a good night's sleep, though some found the mattresses too hard or too soft for their liking.
Despite some disappointments regarding the hotel's four-star rating, especially concerning decor and facilities, the cleanliness and staff service generally meet higher standards. It proves to be a good option for business travelers as well, thanks to its work-friendly amenities, efficient services and strategic location.
Overall, Best Western Plus CHC Florence stands out for its convenient location, cleanliness, friendly staff and comfortable amenities, making it a solid choice for both leisure and business travelers.
Categories
The breakfast service is well-regarded with a wide selection of sweet and savory items and attentive staff. While there are occasional complaints about quality and cost, the overall sentiment is positive with many appreciating the hearty and delicious options available. Dinner at the on-site restaurant is also generally praised for its good service and delicious meals, though some variety and availability issues were noted.
The rooms offer a mix of experiences. Guests appreciate the cleanliness, comfort and modern furnishings, particularly in larger family rooms and suites. However, some rooms are small and prone to noise disturbances. Despite these inconveniences, the level of cleanliness and daily maintenance is high, contributing to a comfortable stay.
The staff receives high marks for their friendliness, professionalism and helpfulness across various areas of the hotel. Specific staff members are frequently acknowledged for their exceptional service, significantly enhancing the guest experience.
Wi-Fi access is generally reliable and fast, accommodating most guests' needs. The hotel's family rooms are well-suited for larger groups, although some may find the space limited.
The beds receive mixed reviews with many guests finding them comfortable and conducive to a good night's sleep, though some found the mattresses too hard or too soft for their liking.
Despite some disappointments regarding the hotel's four-star rating, especially concerning decor and facilities, the cleanliness and staff service generally meet higher standards. It proves to be a good option for business travelers as well, thanks to its work-friendly amenities, efficient services and strategic location.
Overall, Best Western Plus CHC Florence stands out for its convenient location, cleanliness, friendly staff and comfortable amenities, making it a solid choice for both leisure and business travelers.
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Accessible Hotel
4-Star Hotel
About Best Western Plus CHC Florence
License: 048017ALB0039, IT048017A1B6GJC9C8
Guest Reviews
Location
The hotel's location is also noted for being close to several bus stops with good public transport links allowing for easy navigation to the historic center and Santa Maria Novella train station. Although it is not centrally located, the suburban placement ensures a quieter environment, free parking options and a relatively short travel time to significant points of interest in the city.
While some reviews mention the area's industrial and less scenic aspects, others highlight its practical benefits. The vicinity boasts local restaurants and supermarkets, catering to guests' day-to-day needs. Additionally, the hotel’s advantageous positioning makes it suitable for attending events at the Visarno Arena and provides a comfortable stopover for travelers on highway trips avoiding downtown congestion.
Overall, 'Best Western Plus CHC Florence' emerges as a convenient and strategic choice for those prioritizing airport access and reliable transport connections to explore Florence, while still appreciating a quieter, suburban setting.
Breakfast
Several reviewers emphasized the attentive and friendly staff, which added a pleasant touch to their morning meals. The breakfast area was described as spacious, offering an extensive and abundant buffet that included American and continental options, along with gluten-free products.
Despite the general positivity, some guests pointed out areas for improvement. A few mentioned that the quality did not always meet four-star standards, citing issues like pre-packaged items, poor organization due to Covid-19 regulations and limited options for vegans. There were also comments about the cost of breakfast not always being justified by the quality of food available.
In summary, while there are occasional inconsistencies, the breakfast at Best Western Plus CHC Florence is generally well-regarded for its variety, quality and the warm service provided by its staff.
Dinner
However, it’s not all positive. There were mixed reviews about the restaurant being occasionally closed or limited, possibly due to COVID-19 restrictions, as well as some concerns about the availability of a chef. Additionally, a few guests mentioned disappointing experiences regarding the limited dining options and quality of specific items such as sandwiches from the bar. Despite these issues, many guests appreciated the possibility of dining on-site, especially given the lack of nearby alternatives. The breakfast offerings, though noting some delays and limited variety in fruits and eggs, were also generally appreciated for their good selection of pastries and other items.
Overall, the restaurant at Best Western Plus CHC Florence appears to be a reliable choice for guests, providing a satisfying dining experience with room for some improvements.
Rooms
However, several reviews noted issues with room size with many rooms described as very small or cramped, making it difficult to move around with multiple suitcases. Noise was another common concern with external and internal sounds easily heard in the rooms, potentially affecting sleep quality. Some rooms, although clean, were found to be outdated and there were occasional mentions of maintenance issues and unpleasant odors. Furthermore, despite renovations, some rooms still felt worn out to guests.
Overall, while the hotel offers a decent level of comfort and cleanliness with a mix of modern and traditional room styles, prospective guests should be mindful of potential noise and size limitations.
Beds
However, there are some divergent opinions. A number of guests felt the mattresses were too hard and in a few cases, guests reported beds being too soft or not large enough, especially noting the French beds. Despite this, the elegant and quiet atmosphere of the rooms, paired with the well-maintained bedding, generally contributes to a pleasant sleep experience for most visitors.
Cleanliness
Several reviews also commend the hotel's modern decor and friendly staff, contributing to a positive overall experience. Rooms are often noted for being spacious, elegant and comfortable, enhancing the overall appeal. Guests appreciated the quality of the bedding and efficient daily cleaning routines, which maintained a high standard of hygiene.
However, some reviews mention areas that could use improvement, such as outdated structures, neglected facilities and occasional lapses in cleaning standards. Issues like dirty windows, unemptied bins and dust under beds were mentioned and a few guests noted that the cleaning service wasn't always as thorough as expected. Despite these occasional shortcomings, the consensus among reviews emphasizes strong cleanliness and comfort, making it a well-regarded choice for travelers.
Staff
Guests repeatedly mention the welcoming atmosphere created by the staff with terms like cordial, courteous and helpful being common descriptors. Specific acknowledgments are given to the night desk personnel and the kitchen staff for their friendly and helpful attitudes. The staff's professionalism and efficiency are also commended with numerous mentions of their ability to provide excellent support and information.
However, there are a few contrasting reviews noting instances of indifference or unprofessionalism, particularly within the breakfast staff. Despite these occasional criticisms, the overwhelming consensus is that the staff at Best Western Plus CHC Florence are a major highlight, contributing significantly to the positive experiences of many guests.
Wi-Fi
Family
Further endorsements point out that the hotel is "great for families" and "ideal for a family stay." Reviewers appreciated the quiet environment, which is conducive to a peaceful family getaway. Amidst the praise, a few remarks suggest that some rooms may feel a bit tight for larger families, indicating that room sizes might vary across the property. There are mentions of rooms being considered "small" and not always large enough for family needs.
In conclusion, while a few guests noted that the space could be an issue, the consensus is that the hotel provides suitable accommodations for families looking to enjoy a comfortable and quiet stay.
4 Star
However, there are positive notes regarding the cleaning services, which some describe as top-notch, meeting four-star expectations in this area. The staff also receives commendations for their friendliness and helpfulness, enhancing the overall guest experience. The hotel's strategic location, close to the airport, is another notable convenience appreciated by guests.
Despite these positives, issues such as limited breakfast selections, unprofessional behavior from some staff members and inadequate maintenance (including sewer system problems) are frequently mentioned. These factors contribute to the sentiment that the hotel's value for money is lacking and many reviews suggest the hotel’s star rating should be reconsidered. Overall, while the hotel meets some standard expectations, it struggles to live up to the four-star status it claims.
Business
The hotel’s value for money is noted positively, though there are differing opinions about whether it aligns with a 4-star standard. While the rooms are clean and provide good storage space, they are relatively small and noise can be an issue due to unsealed windows and thin walls.
Conveniently located near Peretola Airport, the hotel serves as a convenient base for business activities with a central location that further enhances its attractiveness for work-related stays. However, parking is a significant drawback with limited and unsecured options that fail to meet the needs of many guests.
Despite minor inconveniences, Best Western Plus CHC Florence remains a solid choice for a short, stress-free business stay.
Accessible
Guests have appreciated the clean accommodations, spacious rooms and comfortable beds. Parking is available on the premises, albeit with some indicating that there are no specifically reserved disabled spots. While the hotel structure seems recently renovated and beautifully done, some guests pointed out maintenance issues.
Accessibility to rooms appears to vary with some guests finding specific accommodations less comfortable due to features like small toilet/bidet areas. The presence of ample storage space and amenities like kettles, however, contribute positively towards the overall guest experience. Despite some concerns, the hotel is considered good value for money, especially given its strategic location and accessibility via nearby highways and public transportation.
Dog Friendly
No, Best Western Plus CHC Florence doesn't have any pool.
No, a spa isn't available at Best Western Plus CHC Florence.
Yes, Best Western Plus CHC Florence welcomes dogs.
No, parking facilities aren't available at Best Western Plus CHC Florence.
No, Best Western Plus CHC Florence doesn't have a gym.
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