Hotel Roma
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Summary of reviewsHotel Roma in Florence receives high praise for its central and convenient location. Situated near major landmarks like the Duomo and Santa Maria Novella train station, the hotel's proximity to shopping streets, dining options and cultural sites makes it an ideal hub for exploring the city's historic center. Guests appreciate easy access to tram and taxi services and the picturesque views of Piazza Santa Maria Novella add to its charm.
The complimentary breakfast service draws mixed responses. Many guests appreciate the variety and quality, enjoying the assortment of dairy products, pastries, breads and juices. Some noted excellent coffee and a satisfying selection catering to dietary needs. However, others criticize the lack of variety, repetitive options and reliance on pre-packaged items, leading to calls for improvement.
Dining around Hotel Roma is well-regarded due to its proximity to various restaurants. The hotel staff's efficiency in booking meals is appreciated, though the absence of an in-house dining room or bar is noted as a downside. The cleanliness and upkeep of the communal breakfast area could also be improved.
The rooms are generally well-received with guests highlighting their spaciousness, cleanliness, modernity and stylish decor. Spectacular views, particularly overlooking Piazza Santa Maria Novella, enhance the stay. While some rooms are described as dated, most find the beds comfortable and conducive to relaxation. Minor issues such as soundproofing and specific maintenance problems are occasionally mentioned.
Hotel Roma excels in cleanliness with many guests praising the spotless rooms and well-maintained common areas. Daily cleaning services and attention to detail are frequently commended. A few inconsistencies in cleanliness are noted, but the overall standard remains high.
The hotel staff is highly regarded for their professionalism, courtesy and attentive service. Guests appreciate the warm hospitality and multilingual capabilities with staff often going above and beyond to assist. Notable mentions include standout employees like Sterling, Eleonora and Mrs. Benedetta. A few less friendly encounters are mentioned, but the overall sentiment is overwhelmingly positive.
While the hotel offers free Wi-Fi, many guests report issues with weak and unreliable connections, particularly in the rooms. Improvements are needed for stronger, more stable connectivity.
The gym receives mixed reviews with some guests noting outdated equipment and occasional closures. However, the facility offers adequate space and a reasonable variety of equipment, making it a functional option for fitness enthusiasts.
Parking services are seen as convenient and efficient, though the high cost and limited 24-hour availability are points of concern. The valet service is generally well-managed, but some guests experience delays or find the advertised prices less transparent.
Families find Hotel Roma an excellent choice due to spacious family suites, interconnecting rooms and a relaxed, children-friendly atmosphere. The location's convenience for short walks to key areas and family amenities like fans in rooms add to the appeal. Special provisions for occasions like birthdays and a pet-friendly policy further enhance its suitability for family vacations.
Situated in a lively area known for its nightlife, the hotel offers an exciting atmosphere with live music and concerts. The presence of a bar/lounge adds convenience for evening entertainment. However, the vibrant scene can contribute to noise at night, which may disturb light sleepers.
Most guests find the beds at Hotel Roma very comfortable, conducive to a good night's sleep. The quality of the beds is generally positive, though occasional mentions of stained sheets, outdated bedding and less comfortable sofa beds are noted.
Overall, while Hotel Roma has some areas for improvement, its prime location, excellent cleanliness and dedicated staff make it a strong choice for travelers looking to immerse themselves in Florence's vibrant life.
Categories
The complimentary breakfast service draws mixed responses. Many guests appreciate the variety and quality, enjoying the assortment of dairy products, pastries, breads and juices. Some noted excellent coffee and a satisfying selection catering to dietary needs. However, others criticize the lack of variety, repetitive options and reliance on pre-packaged items, leading to calls for improvement.
Dining around Hotel Roma is well-regarded due to its proximity to various restaurants. The hotel staff's efficiency in booking meals is appreciated, though the absence of an in-house dining room or bar is noted as a downside. The cleanliness and upkeep of the communal breakfast area could also be improved.
The rooms are generally well-received with guests highlighting their spaciousness, cleanliness, modernity and stylish decor. Spectacular views, particularly overlooking Piazza Santa Maria Novella, enhance the stay. While some rooms are described as dated, most find the beds comfortable and conducive to relaxation. Minor issues such as soundproofing and specific maintenance problems are occasionally mentioned.
Hotel Roma excels in cleanliness with many guests praising the spotless rooms and well-maintained common areas. Daily cleaning services and attention to detail are frequently commended. A few inconsistencies in cleanliness are noted, but the overall standard remains high.
The hotel staff is highly regarded for their professionalism, courtesy and attentive service. Guests appreciate the warm hospitality and multilingual capabilities with staff often going above and beyond to assist. Notable mentions include standout employees like Sterling, Eleonora and Mrs. Benedetta. A few less friendly encounters are mentioned, but the overall sentiment is overwhelmingly positive.
While the hotel offers free Wi-Fi, many guests report issues with weak and unreliable connections, particularly in the rooms. Improvements are needed for stronger, more stable connectivity.
The gym receives mixed reviews with some guests noting outdated equipment and occasional closures. However, the facility offers adequate space and a reasonable variety of equipment, making it a functional option for fitness enthusiasts.
Parking services are seen as convenient and efficient, though the high cost and limited 24-hour availability are points of concern. The valet service is generally well-managed, but some guests experience delays or find the advertised prices less transparent.
Families find Hotel Roma an excellent choice due to spacious family suites, interconnecting rooms and a relaxed, children-friendly atmosphere. The location's convenience for short walks to key areas and family amenities like fans in rooms add to the appeal. Special provisions for occasions like birthdays and a pet-friendly policy further enhance its suitability for family vacations.
Situated in a lively area known for its nightlife, the hotel offers an exciting atmosphere with live music and concerts. The presence of a bar/lounge adds convenience for evening entertainment. However, the vibrant scene can contribute to noise at night, which may disturb light sleepers.
Most guests find the beds at Hotel Roma very comfortable, conducive to a good night's sleep. The quality of the beds is generally positive, though occasional mentions of stained sheets, outdated bedding and less comfortable sofa beds are noted.
Overall, while Hotel Roma has some areas for improvement, its prime location, excellent cleanliness and dedicated staff make it a strong choice for travelers looking to immerse themselves in Florence's vibrant life.
Hotel near Golf Courses
Hotel Roma is mentioned in lists of 'Top Golf hotels in Florence'. While located in the city center, its inclusion suggests it caters to or is frequented by golf enthusiasts.
Historic Hotel
Housed in an 18th-century palazzo overlooking Piazza Santa Maria Novella, this building was carefully restored and retains the charm typical of historic Florence hotels. It features polychrome glass windows by Tito and Galileo Chini from 1920.
Family Friendly Hotel
Located in the city center, this hotel provides adjoining rooms suitable for families. It offers amenities such as air conditioning, Wi-Fi, a safe, and a generous breakfast, along with concierge and laundry services.
Dog Friendly Hotel
This hotel welcomes dogs. Its central location provides convenient access to dog-friendly areas in the city.
Boutique-style Hotel
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
About Hotel Roma
License: 048018ALB0050,048017LTI11307, IT048017A13CXMAI6Z,IT048017B44SQ2NPBD
Guest Reviews
Location
Visitors appreciate being in the middle of everything with easy access to the tram and taxi services. The hotel overlooks the picturesque Piazza Santa Maria Novella, adding to its charm. Reviewers also note that everything needed for a comfortable visit—is nearby, including shops, cafes and cultural sites. The strategic location is particularly beneficial for those arriving by train or planning day trips, offering superb connectivity.
Overall, the hotel’s central and convenient setting, beautiful views and accessibility underscore Hotel Roma as a premier choice for travelers looking to immerse themselves in Florence's vibrant life.
Breakfast
However, some guests were less impressed, critiquing the breakfast for its lack of variety, repetitive options and reliance on pre-packaged items, especially during the pandemic. There were mentions of cold scrambled eggs and watery eggs, along with complaints about the limited selection and overall presentation. The use of vending machines for drinks and pre-packaged products was considered subpar by several guests.
Despite these downsides, the breakfast space itself received a few positive nods for its nice ambiance, though it was noted to be quite small and sometimes crowded. Overall, while the breakfast at Hotel Roma has several strong points, there remains room for improvement to meet the expectations of all guests.
Dinner
Breakfast at Hotel Roma received mixed feedback. While the complimentary breakfast service is appreciated, guests have cited limited choices and the modest nature of the offerings as areas for improvement. The communal breakfast area has faced criticism concerning cleanliness and hygiene with several reviews pointing out that the space is too small and not always well-maintained.
Overall, the dining experience around Hotel Roma is enhanced by nearby restaurants, but the breakfast service and in-house dining facilities could benefit from significant improvements.
Rooms
Comfort is a recurring theme with many guests finding the beds and overall room ambiance conducive to a relaxing stay. The views from the rooms, particularly those overlooking the Piazza Santa Maria Novella, are often cited as spectacular, further enhancing the guest experience. Some rooms come with convenient amenities like free minibars, updated bathrooms and modern furnishings, adding to the comfort.
However, there are mentions of rooms being a bit dated, though some guests see this as part of the hotel's character. A few guests have pointed out issues such as poor soundproofing, small room sizes and specific maintenance problems. Despite these occasional drawbacks, the general consensus is that the rooms at Hotel Roma are comfortable, clean and spacious with lovely décor and fantastic views.
Beds
However, there are a few points of contention regarding the condition and arrangement of some beds. A handful of reviews mention issues such as stained sheets, outdated bedding and situations where separate beds were pushed together instead of providing a proper double bed. Some also noted the beds felt old and uncomfortable or that they were too small and short. A few guests found the pillows too flat and mentioned instances where the bed was a sofa hideaway or a sofa bed, which did not meet their expectations for comfort.
Overall, while the majority of the feedback on the beds at Hotel Roma is positive with many guests finding them clean, comfortable and conducive to a good night's rest, there are occasional reports of shortcomings that might affect the overall sleeping experience.
Cleanliness
Some specific mentions praise the spaciousness and comfort of the rooms, which were described as both modern and immaculately clean. The hotel staff's dedication to cleanliness is frequently noted with particular appreciation for the cleaning staff's efforts in maintaining high standards.
However, a few reviews suggest inconsistencies with cleanliness, pointing out issues such as dirty carpets, the presence of an unclean bathroom in the annex building and the occasional oversight in room cleaning. Some bathrooms were noted as dated and common areas had moments where they appeared untidy or unkempt.
Despite these occasional drawbacks, the majority of reviews endorse Hotel Roma's commitment to providing a clean and comfortable stay with excellent attention to detail in maintaining hygiene and tidiness across the premises.
Staff
Many reviewers highlight the staff's multilingual capabilities and proactive help, ensuring smooth communication and addressing any needs or requests efficiently. The concierge service also garners praise for being both helpful and entertaining. The staff's friendly and supportive demeanor contributes significantly to the overall positive experience with many guests noting their satisfaction with how the team handled details and provided exceptional service.
Despite a few mentions of less friendly encounters and morning staff needing improvement in welcoming guests, the overall sentiment remains overwhelmingly positive. Guests appreciate the effort put into making their stay comfortable with several reviewers expressing that they have nothing but praise for the staff.
In summary, the staff at Hotel Roma have been described as friendly, professional, attentive and accommodating. Their efforts in providing excellent customer service do not go unnoticed, making them a crucial part of the hotel’s charm and appeal.
Wi-Fi
Gym
Parking
However, there are some downsides to consider. The cost of parking is quite high with fees around €35 per day, which some still find worth the convenience. In a few instances, the car drop-off and pick-up experience were less than ideal, occasionally leading to a long wait time. Additionally, some guests noted that there was no room for parking for an extended period and real-time parking availability can be limited.
The hotel provides clear information about parking charges on their website, but some guests feel the advertised prices could be more transparent. Despite these minor drawbacks, overall, the parking services at Hotel Roma receive positive feedback for their convenience and efficiency.
Family
Guests highlight the hotel's relaxed and children-friendly atmosphere. The location is also appreciated for being within a short walk to key areas, making it easy for families to explore the surroundings. Besides, amenities such as fans in both kids' and parents' rooms enhance the stay's comfort.
Families mention the hotel being adequate for a family of four and even having provisions for special occasions like birthdays. The establishment's pet-friendly policy adds to its appeal for families traveling with pets. Overall, Hotel Roma is perfect for a hassle-free and enjoyable family vacation.
Nightlife
4 Star
The included breakfast has been noted as below standard for a four-star hotel with some guests pointing out a lack of attention to detail. At times, the service quality has been referenced as more aligned with a three-star establishment. However, there are guests who describe Hotel Roma as an excellent four-star hotel, appreciating it within the context of its category and the level it maintains.
Overall, Hotel Roma stands as a functional four-star hotel with certain elements that may not meet all guests' expectations for luxury, but still providing a satisfactory experience for many of its visitors.
Historic
No, Hotel Roma doesn't have any pool.
No, a spa isn't available at Hotel Roma.
Yes, Hotel Roma welcomes dogs.
Yes, parking facilities are available at Hotel Roma.
Yes, Hotel Roma has a gym.
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