Santa Croce Exclusive
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Summary of reviewsSanta Croce Exclusive is highly regarded for its prime location in the heart of Florence, making it an excellent choice for visitors eager to explore the city's famous landmarks on foot. Guests consistently praise its proximity to major attractions such as the Duomo, as well as an array of restaurants, shops and bars, all within easy walking distance. The central yet peaceful location allows for both convenience and tranquility, perfect for a restful night after a day of sightseeing. The property earns accolades for its spacious and clean apartments with special mention of the staff, particularly Mr. Carmine, whose hospitality significantly enhances the guest experience.
The apartments themselves are noted for their large rooms and expansive living areas, offering amenities like kitchens and washing machines that add a homey touch. Many guests found the beds to be comfortable and conducive to a good night's sleep, further contributing to a pleasant stay. However, while the apartments are spacious, they receive mixed reviews regarding cleanliness. Some guests reported issues such as mold, dusty rooms and inadequately maintained bathrooms with leaks and poor lighting. There were also mentions of old furnishings, humidity problems and occasional unpleasant smells which detracted from the overall experience.
Despite these concerns, the attentiveness and friendliness of the staff consistently receive high praise. Team members Carmine and Nunzio, in particular, are frequently commended for their exceptional service, contributing to a positive impression of the property. The ability to store luggage before check-in and after check-out is another appreciated convenience.
However, the WiFi service at Santa Croce Exclusive draws significant criticism with numerous guests describing it as weak, slow and often unreliable. This inconsistent connectivity noticeably impacts the convenience of staying connected during their visit.
Overall, Santa Croce Exclusive is a highly recommended option for its fantastic location and spacious accommodations. While it could benefit from improved cleanliness and more consistent WiFi, the welcoming staff and central setting make it a favorable choice for experiencing the charms of Florence.
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The apartments themselves are noted for their large rooms and expansive living areas, offering amenities like kitchens and washing machines that add a homey touch. Many guests found the beds to be comfortable and conducive to a good night's sleep, further contributing to a pleasant stay. However, while the apartments are spacious, they receive mixed reviews regarding cleanliness. Some guests reported issues such as mold, dusty rooms and inadequately maintained bathrooms with leaks and poor lighting. There were also mentions of old furnishings, humidity problems and occasional unpleasant smells which detracted from the overall experience.
Despite these concerns, the attentiveness and friendliness of the staff consistently receive high praise. Team members Carmine and Nunzio, in particular, are frequently commended for their exceptional service, contributing to a positive impression of the property. The ability to store luggage before check-in and after check-out is another appreciated convenience.
However, the WiFi service at Santa Croce Exclusive draws significant criticism with numerous guests describing it as weak, slow and often unreliable. This inconsistent connectivity noticeably impacts the convenience of staying connected during their visit.
Overall, Santa Croce Exclusive is a highly recommended option for its fantastic location and spacious accommodations. While it could benefit from improved cleanliness and more consistent WiFi, the welcoming staff and central setting make it a favorable choice for experiencing the charms of Florence.
Dog Friendly Guest House
Dogs Stay Free
Small Guest House
3-Star Guest House
Guest House where Dogs Stay Free
Guest Reviews
Santa Croce Exclusive boasts an enviable location in the very heart of Florence, making it a prime choice for visitors keen to explore the city's renowned attractions on foot. Guests consistently appreciate its proximity to major landmarks like the Duomo, as well as its convenient access to a plethora of restaurants, shops and bars. The apartment's central positioning also means that sightseeing points are just a short stroll away, allowing for easy and efficient exploration of the historic center.
Though there are occasional mentions of minor drawbacks, the overwhelming consensus is that the strategic and optimal location of Santa Croce Exclusive is its standout feature. Many guests have highlighted the peacefulness of the area despite its centrality, ensuring a good night's rest after a day of exploring. The property also receives praise for its spacious and clean apartments and attentive staff, particularly Mr. Carmine, whose hospitality and helpfulness have not gone unnoticed.
Overall, Santa Croce Exclusive combines a fantastic location with comfortable accommodation, making it a highly recommended option for those wishing to fully experience the charms of Florence.
Santa Croce Exclusive boasts a central, yet serene, location that offers easy access to the heart of the city while maintaining a peaceful atmosphere. Guests appreciated the spaciousness of the apartments, especially the large rooms and expansive living areas. The presence of a kitchen and amenities like a washing machine added to the convenience, making the space feel homey.
Despite these positive aspects, the hotel struggles with several significant issues. Many guests reported cleanliness concerns with some rooms described as dirty or in dire need of repairs. The bathrooms frequently received criticism for their small size, poor lighting and persistent leaks, causing inconvenience and discomfort. Issues with humidity, ineffective heating and old furnishings further detracted from the overall experience. Additionally, some rooms had an unpleasant smell and were plagued by noisy pipes.
While the beds were generally deemed comfortable and clean, the overall coziness of the rooms left much to be desired. Basic necessities like hand soap and properly functioning shower facilities were often missing and the kitchenette area was noted to need better organization and cleanliness.
In summary, Santa Croce Exclusive offers generously sized apartments in a prime location, but it falls short in providing a comfortable and well-maintained environment, according to multiple guest reviews.
Santa Croce Exclusive features beds that have received a mix of feedback from its guests. The majority have found the beds to be comfortable and conducive to a restful night's sleep. Phrases like "very comfortable bed," "soft bed," and "comfortable and clean bed" are commonly highlighted. Additionally, the hotel ensures its facilities are both new and clean, contributing to the overall positive experience.
However, there are a few areas of concern noted by some guests. Instances of creaky beds, thin mattresses and worn-out conditions have been mentioned. Additionally, a handful of reviews pointed out issues with bed cleanliness and the size and firmness of the bedding. Despite these mixed reviews, the helpful and accommodating staff contribute to an overall pleasant stay.
Overall, while there are a few points of contention regarding the beds, many guests find them satisfactory for a comfortable visit.
Santa Croce Exclusive has received varied feedback regarding its cleanliness. Guests have consistently noted issues with the bathrooms, describing them as old, poorly maintained and sometimes unhygienic with complaints of mold, leaking showers and rusting fixtures. The general condition of the apartments also appears to be a point of concern with reports of stained duvets, dusty rooms and a lack of essential amenities like soap and shampoo. Some reviews highlighted the presence of dust and hair in various areas, including the bedroom and kitchen, further contributing to a sense of insufficient cleaning.
Despite these criticisms, a few guests comment positively on specific aspects. Some reviews noted that the apartments were spacious and clean upon arrival with daily towel changes. There were mentions of parts of the apartment, such as the kitchen surfaces and bathroom floors, being clean. Additionally, the apartment's proximity to key attractions and responsive hosting by Dante were appreciated by some visitors.
However, the overall sentiment suggests that Santa Croce Exclusive would benefit greatly from comprehensive renovations and a more rigorous cleaning regimen to align with guest expectations and improve their overall experience.
Santa Croce Exclusive receives glowing praise for its standout staff, who significantly enhance the guest experience. Visitors frequently commend the incredible kindness, friendliness and helpfulness of the team. Carmine, in particular, is highlighted for his exceptional attentiveness and efficiency, consistently going above and beyond to meet guests' needs. He also gains high marks for his warm welcomes and valuable local advice. Nunzio, another key member of the staff, is often mentioned for his quick responsiveness, attentiveness and willingness to assist with any requests.
Many guests appreciate the ability to store luggage both before check-in and after check-out, facilitated by the accommodating nature of the staff. Housekeeping staff also receive positive mentions for their friendliness and for promptly providing fresh towels. Guests describe the overall team as super friendly, welcoming and very accommodating.
Despite one isolated comment about unhelpful staff, the overwhelming consensus is that the kind and supportive nature of the staff at Santa Croce Exclusive leaves a lasting positive impression on visitors. Staff availability and excellent communication further contribute to the high levels of satisfaction among guests.
The WiFi at Santa Croce Exclusive has been a point of significant concern for guests. Numerous reviews highlight issues with connectivity, describing it as weak, slow and often disconnecting. For many, the internet was practically unusable, impacting their overall experience. Some noted that the WiFi worked intermittently, only functioning well in limited areas like the kitchen or close to the door, while failing to reach the bedrooms. The general consensus portrays a pattern of poor internet service that severely hampers the convenience of staying connected.
Santa Croce Exclusive offers a prime location in the heart of the Tuscan capital, making it an ideal choice for travelers looking to explore central attractions. The property has a good price-quality ratio, providing reasonable accommodation for the cost. Guests found the apartment generally good with some minor adjustments needed. Despite a few criticisms regarding pricing and overall experience, the central location remains a standout feature, catering well to those interested in nearby points of interest.
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Location
Though there are occasional mentions of minor drawbacks, the overwhelming consensus is that the strategic and optimal location of Santa Croce Exclusive is its standout feature. Many guests have highlighted the peacefulness of the area despite its centrality, ensuring a good night's rest after a day of exploring. The property also receives praise for its spacious and clean apartments and attentive staff, particularly Mr. Carmine, whose hospitality and helpfulness have not gone unnoticed.
Overall, Santa Croce Exclusive combines a fantastic location with comfortable accommodation, making it a highly recommended option for those wishing to fully experience the charms of Florence.
Rooms
Despite these positive aspects, the hotel struggles with several significant issues. Many guests reported cleanliness concerns with some rooms described as dirty or in dire need of repairs. The bathrooms frequently received criticism for their small size, poor lighting and persistent leaks, causing inconvenience and discomfort. Issues with humidity, ineffective heating and old furnishings further detracted from the overall experience. Additionally, some rooms had an unpleasant smell and were plagued by noisy pipes.
While the beds were generally deemed comfortable and clean, the overall coziness of the rooms left much to be desired. Basic necessities like hand soap and properly functioning shower facilities were often missing and the kitchenette area was noted to need better organization and cleanliness.
In summary, Santa Croce Exclusive offers generously sized apartments in a prime location, but it falls short in providing a comfortable and well-maintained environment, according to multiple guest reviews.
Beds
However, there are a few areas of concern noted by some guests. Instances of creaky beds, thin mattresses and worn-out conditions have been mentioned. Additionally, a handful of reviews pointed out issues with bed cleanliness and the size and firmness of the bedding. Despite these mixed reviews, the helpful and accommodating staff contribute to an overall pleasant stay.
Overall, while there are a few points of contention regarding the beds, many guests find them satisfactory for a comfortable visit.
Cleanliness
Despite these criticisms, a few guests comment positively on specific aspects. Some reviews noted that the apartments were spacious and clean upon arrival with daily towel changes. There were mentions of parts of the apartment, such as the kitchen surfaces and bathroom floors, being clean. Additionally, the apartment's proximity to key attractions and responsive hosting by Dante were appreciated by some visitors.
However, the overall sentiment suggests that Santa Croce Exclusive would benefit greatly from comprehensive renovations and a more rigorous cleaning regimen to align with guest expectations and improve their overall experience.
Staff
Many guests appreciate the ability to store luggage both before check-in and after check-out, facilitated by the accommodating nature of the staff. Housekeeping staff also receive positive mentions for their friendliness and for promptly providing fresh towels. Guests describe the overall team as super friendly, welcoming and very accommodating.
Despite one isolated comment about unhelpful staff, the overwhelming consensus is that the kind and supportive nature of the staff at Santa Croce Exclusive leaves a lasting positive impression on visitors. Staff availability and excellent communication further contribute to the high levels of satisfaction among guests.
Wi-Fi
3 Star
No, Santa Croce Exclusive doesn't have any pool.
No, a spa isn't available at Santa Croce Exclusive.
Yes, Santa Croce Exclusive welcomes dogs.
No, parking facilities aren't available at Santa Croce Exclusive.
No, Santa Croce Exclusive doesn't have a gym.
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