5-Star HotelThis hotel offers a prime location with excellent facilities, including an outdoor swimming pool, spa, and wellness center. Guests appreciate the great attendance, comfortable accommodations, and amazing views overlooking Florianópolis. The hotel also provides convenient amenities such as free Wi-Fi and a superb breakfast.
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Summary of reviews related to the '5 Star' categoryThe reviews for the Majestic Palace Hotel paint a picture of a once-proud establishment struggling to maintain the standards expected of a five-star property. Guests consistently point out that the facilities are outdated, indicating a pressing need for renovation to align with its five-star claims. The dampness of rooms and unpleasant odors detract from the overall experience, leaving some to question the quality of their stay.
Service is also a common area of concern, failing to meet the high expectations associated with a hotel of this rating. Instances of unresponsive staff and issues requiring maintenance disrupt the seamless experience that guests anticipate from a top-tier establishment. Furthermore, the buffet and breakfast, though varied, fall short in delivering the quality expected at this level, often compared unfavorably with three-star standards.
Despite these shortcomings, some aspects are highlighted as satisfactory, such as well-trained staff and maintenance issues being promptly resolved. However, the general consensus is that the Majestic Palace Hotel does not quite reach the pinnacle of luxury it advertises. For its premium pricing, guests find the cost-benefit ratio lacking, recommending that its official rating be reconsidered to reflect more accurately the current state of its offerings.
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