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Summary of reviewsThe Shoshone-Bannock Hotel and Event Center generally receives favorable reviews, particularly for its comfortable accommodations and high standards of cleanliness. Guests frequently praise the spacious and well-appointed rooms, highlighting their generous size and the comfort of soft mattresses and pillows. The stunning views from the rooms further enhance guests' experiences, along with the cleanliness that is consistently noted throughout the hotel's spaces, both in common areas and personal accommodations.
Dining at the hotel is a mixed experience, with guests lauding the delicious food and variety at the hotel's restaurants. The grill and buffet receive commendations, though some diners suggest improvements to the buffet offerings and service times. In particular, certain dishes like the prime rib have been occasionally criticized for being overcooked.
Moreover, the staff at the Shoshone-Bannock Hotel and Event Center generally contribute to positive guest experiences, with many visitors highlighting their friendly and helpful nature, especially at the front desk. Individual staff members, such as Jaye, are remembered for their exceptional service. However, there are occasional comments suggesting variability in the level of professionalism and courtesy shown by some team members.
Overall, the hotel stands out for its inviting and well-maintained spaces, with room for minor improvements in dining and service consistency, enhancing the overall visitor experience.
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