Ambassador Hotel

Frankfurt am Main 50.10702900, 8.66810800 , Moselstr. 10 (Show on Map)
7.2
Good


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Summary of reviewsThe Ambassador Hotel in Frankfurt offers a blend of positive features that make it a practical choice for travelers. Its prime location is frequently highlighted, offering convenience for those exploring major attractions, dining options, shops and access to public transport, particularly the central train station. This central placement is praised for its excellent value for money, despite the occasional mention of the surrounding nightlife's impact on the neighborhood ambiance.

Guests have expressed high satisfaction with the hotel's breakfast, complimenting the variety, quality and replenishment of the buffet, featuring everything from fruits to omelettes. The breakfast experience is further enhanced by the friendly and efficient staff. The dinner service also earns positive remarks for its reasonable prices, diverse menu and stylish atmosphere, though there are mentions of limited vegetarian options and a lack of wine choices.

The rooms at Ambassador Hotel are noted for their cleanliness and practical layouts. Recently renovated rooms boast cheerful decor and modern furnishings, contributing to a comfortable stay. The housekeeping staff's diligence ensures that rooms, including the bathrooms, are well-maintained. Spaciousness and thoughtful layouts add convenience with some rooms offering balconies and city views. Notably, some guests have experienced noise disturbances due to inadequate soundproofing and occasional maintenance issues.

Cleanliness is a paramount strength of the hotel with guests appreciating the spotless rooms, fresh linens and high hygiene standards. Despite isolated lapses in housekeeping, the overall sentiment is one of a clean and well-kept environment. The staff play a significant role in creating a welcoming atmosphere, frequently praised for their friendliness, helpfulness and professional demeanor.

However, the WiFi service is a notable drawback with many guests reporting connectivity issues, slow speeds and unstable connections, adversely affecting the overall experience. For families, the hotel offers spacious and well-equipped family rooms, though the surrounding neighborhood may not be ideal for those with small children due to safety concerns.

The hotel’s proximity to vibrant nightlife is a benefit for those seeking evening entertainment but may lead to noise disruptions, particularly on weekends. In terms of bed comfort, guests largely report positive experiences, finding the beds cozy and conducive to a restful sleep.

For business travelers, Ambassador Hotel is strategically located near the business district and train station, offering good facilities for short stays. While the workspace in rooms could be more suitable, the hotel's overall amenities and helpful staff make it a solid choice for business trips.

In summary, the Ambassador Hotel is valued for its strategic location, cleanliness, friendly staff and good dining options, presenting a reliable and cost-effective option for both leisure and business travelers. However, guests should be mindful of potential noise from the busy neighborhood and WiFi connectivity issues.
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Guest Reviews
7.2
Good
Location
Ambassador Hotel offers a prime location for visitors eager to explore Frankfurt, situated conveniently between the central train station and the city center. Most guests appreciate the hotel's central placement, noting it's just a short walk from major downtown attractions, including the River Main and the old town. The hotel is surrounded by various dining options, shops and public transport links, making it easy to reach different parts of the city, including museums and shopping areas.

Despite the busy neighborhood, which includes some areas associated with nightlife and potentially unsavory activities, guests often find their stay comfortable, highlighting the hotel's cleanliness and peaceful rooms. The proximity to the central train station is particularly praised for the convenience it offers, especially for those arriving by train or planning further travel.

Overall, guests underscore the excellent value for money given the hotel's strategic location, making it a practical choice for city sightseeing and short stays in Frankfurt.

Breakfast
Ambassador Hotel's breakfast offerings have received positive feedback from guests with numerous comments highlighting its variety and quality. The breakfast buffet features an extensive selection that includes fruits, vegetables, different types of bread, small croissants, muesli, yogurt and more. Many guests appreciated the diverse options available, from a good omelette station to excellent coffee.

The breakfast is described as delicious, tasty and rich with frequent comments about it being generous and well-replenished. The overall sentiment suggests that the breakfast met or exceeded expectations, providing plenty of choices and being well worth the price. There were remarks about the pleasant and friendly atmosphere with staff receiving high praise.

Despite some mentions of a crowded breakfast room and occasional basic breakfast offerings, the overall impression is overwhelmingly positive. The buffet is often replenished and the cleanliness and organization are noted. For early risers and athletes, a 4 am buffet option is available. The breakfast consistently includes good quality products and is considered one of the hotel's highlights.

Dinner
The dining experience at Ambassador Hotel receives commendations for its attentive restaurant manager and friendly, polite staff. Guests find the dinner option to be reasonably priced and appreciate the diverse menu available. The stylish, atmospheric setting of the restaurant enhances the dining experience, while the convenience of having dining facilities within the hotel is noted positively. Additionally, the proximity to various bars and restaurants provides further dining choices. However, the restaurant offers only beer and lacks a wine option, which some guests find disappointing. Vegetarians might find the menu limited, as there is typically only one vegetarian dish available, which is often described as meager. Despite these minor drawbacks, the overall atmosphere and service contribute to an enjoyable dining experience.

Rooms
Ambassador Hotel offers a variety of rooms, ideal for short stays with essential amenities such as water and coffee. Recently, some rooms have been renovated, boasting cheerful, colorful decor and modern furnishings. The cleanliness of the rooms stands out, frequently mentioned by guests as a significant positive; they are generally described as clean, neat and well-maintained. Spaciousness is another notable feature in several rooms, making stays comfortable with some rooms even featuring balconies and lovely city views.

The room layouts are practical, often with separate toilets from shower areas, adding a touch of convenience. Many guests find the rooms quiet, especially those facing the courtyard, providing a peaceful environment despite the hotel's central location. The decor, although simple and sometimes considered outdated by some, is often praised for being uniquely stylish and functional.

However, not all reviews are glowing. Some rooms are described as small and dark with inadequate soundproofing, leading to noise disturbances from the street or neighboring rooms. Maintenance issues pop up occasionally, such as smelly bathrooms or rooms not cleaned properly. Despite these occasional flaws, the overall impression suggests that the hotel's rooms are consistently clean, functional and comfortable, making it a reliable option for travelers seeking basic, well-located accommodation.

Beds
The bed situation at the Ambassador Hotel brings a mix of experiences for guests, leaning mostly towards the positive. Many guests found the beds to be comfortable with several reviews highlighting the comfort of the mattresses and bedding. Phrases like comfortable beds, large and comfortable bed and beds super comfortable were frequently noted, making it evident that for a significant number of visitors, the sleep quality met expectations. The rooms were often described as cozy with bedding that felt clean and inviting.

On the downside, a few guests experienced discomfort due to the beds being either too soft, too hard or noticeably worn out. Some found the mattresses to be very soft and saggy and there were occasional complaints about beds being too low or even creaking. Despite these issues, the feedback tends to sway more towards a positive experience with bed comfort, amplified by the generally high level of room and bedding hygiene maintained by the hotel.

However, the hotel does appear to have some variability in the bed quality with a few specific reviews pointing out uncomfortable sofa beds or problems with the third bed in a room. In summary, while there are occasional inconsistencies, most guests seem to have enjoyed a restful night's sleep on the comfortable beds at the Ambassador Hotel.

Cleanliness
Ambassador Hotel consistently receives praise for its cleanliness, making it an attractive option for travelers seeking well-maintained accommodations. Guests frequently note the hotel as very clean, emphasizing its spotless rooms and diligent housekeeping services. Many appreciate the regular cleaning, fresh towel replacements and adherence to hygiene regulations throughout the property.

Rooms are described as clean, comfortable and well-maintained, offering fresh linen daily and clean bathrooms. The overall impression of the hotel is one of cleanliness and tidiness with corridors and communal areas also maintained to high standards. Specific mention is made of spacious and clean rooms, which are characterized as modern and functional.

However, some reviews mention occasional lapses in housekeeping, such as unclean carpets, small trash left behind and hairs in bathrooms. Despite these isolated incidents, the general consensus is that the cleanliness levels are exceptionally high, contributing to a pleasant and hygienic stay at the hotel.

The emphasis on cleanliness is complemented by friendly staff and a convenient location, further enhancing the appeal of Ambassador Hotel for discerning travelers.

Staff
At the Ambassador Hotel, the staff receive high praise for their exceptional friendliness and dedication. Guests consistently highlight the ease of communication with the staff, who are noted for being welcoming, helpful and accommodating from the moment of check-in. The reception team stands out for their attentiveness and professional demeanor, often going above and beyond to ensure guest satisfaction.

The warmth of the staff contributes to a pleasant atmosphere throughout the hotel with employees displaying a cooperative and polite attitude. Guests appreciate the staff’s readiness to assist with any needs, marking interactions with them as courteous and respectful. The team’s proficiency and professional approach do not go unnoticed, making guests feel genuinely cared for during their stay.

Service at the reception is particularly commendable with many guests praising the staff’s efficiency and friendliness. The breakfast attendants and the general service at meal times receive positive remarks for their attentiveness and helpful nature.

Overall, the Ambassador Hotel’s staff are recognized for their tireless efforts, enthusiasm and exceptional service, all of which play a significant role in creating a comfortable and welcoming environment for guests. Despite minor areas for improvement, such as language skills at night and housekeeping schedules, the overwhelmingly positive feedback about the hotel’s staff points to a team that is top-notch, ensuring that each guest feels valued and well-taken care of.

Wi-Fi
Many guests of the Ambassador Hotel have expressed concerns about the quality of the WiFi service. While a few reviews mention that the WiFi was fast and reliable, the majority highlight significant issues. Common complaints include difficulty connecting, frequent cutouts and weak or non-existent signals in rooms. Slow internet speeds and general unreliability of the WiFi were recurring themes with some guests reporting no internet service for days. Clearly, improvement is needed in the hotel's internet connectivity, as it hampers the overall guest experience.

Family
The Ambassador Hotel offers a mixed experience for families. On one hand, the hotel provides family rooms that are well set up and spacious enough to accommodate four people comfortably. It maintains high hygiene standards and presents itself as a family-friendly establishment.

However, the surrounding area may not be ideal for families, especially for those traveling alone or with small children. Concerns about safety and the overall atmosphere in the nearby streets, particularly in the evening, are highlighted. Consequently, while the hotel itself meets many family needs, families should be aware of the less favorable environment outside the premises.

Nightlife
Nestled near the central train station, the Ambassador Hotel offers guests convenient access to a plethora of nightlife options. The vicinity boasts numerous bars, restaurants and nightclubs, providing a vibrant atmosphere for those looking to enjoy the evening scene. Late-night venues across the street and the proximity to Taunusstrasse highlight the hotel's prime location for nightlife enthusiasts.

However, guests should be prepared for a trade-off; the same lively environment contributes to a significant amount of noise, particularly on weekends. Streets can be loud with revelry extending into the early hours, making it a bustling but potentially disruptive setting. The neighborhood's dynamic nightlife does come with its drawbacks, as some areas around the train station and hotel can feel less secure with an occasional unsettling presence of drunk individuals and other disturbances.

Overall, the Ambassador Hotel stands out as a central hub for those keen on exploring the local nightlife, though it might present some challenges for light sleepers or those seeking tranquility.

Business
The Ambassador Hotel offers a centrally located and convenient option for business travelers, particularly for short stays. Situated near the main business district and close to the train station, it provides excellent accessibility for both business and personal activities. The staff is helpful and the hotel boasts reliable amenities suitable for business purposes, including great WiFi.

The business facilities are commendable and the hotel is described as good for business trips orientation. Rooms and desks are generally suitable for business work, although some reviews noted that the workspace can be small and may not be ideal for extended laptop use. Despite these minor drawbacks, the hotel is clean, well-located and provides good value for money with affordable parking. Overall, it is a solid choice for a 1-2 night business trip.


No, Ambassador Hotel doesn't have any pool.

No, a spa isn't available at Ambassador Hotel.

No, Ambassador Hotel doesn't allow dogs.

No, parking facilities aren't available at Ambassador Hotel.

No, Ambassador Hotel doesn't have a gym.

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