IntercityHotel Frankfurt Airport

Frankfurt am Main 50.03249300, 8.59243500 , Am Luftbrückendenkmal 1 (Show on Map)
7.7
Good


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Summary of reviewsThe 'IntercityHotel Frankfurt Airport' receives generally favorable reviews, particularly in regions vital to transit travelers. Its primary allure lies in its prime location, just 2 kilometers from Frankfurt Airport, making it highly convenient for early departures, layovers and late arrivals. The frequent and reliable shuttle service further enhances its attractiveness by providing seamless transitions between the hotel and airport terminals. Despite occasional construction challenges nearby, guests valued the hotel's quiet environment and unique charm, including views of the runway and proximity to spotter points like Zeppelinheim.

The breakfast offerings receive mixed but mostly positive feedback. Guests appreciated the rich and varied buffet with an assortment of cheeses, eggs, salami, breads and beverages mentioned positively. However, some found the breakfast cost high, believing it did not always match the quality and variety expected for the price. The hotel’s Early Bird breakfast option earned praise, particularly from early travelers.

Dinner experiences at the hotel were similarly varied. Many enjoyed the freshly prepared food and ambiance of the bistro and bar, but there were complaints regarding the menu's limited options and high prices. Additionally, some found the buffet disappointing and service occasionally slow.

The rooms at the IntercityHotel Frankfurt Airport were generally well-received for their spaciousness, cleanliness and modern decor. Guests also appreciated the quietness, which was noteworthy given the hotel's proximity to the airport. While there were sporadic cleanliness issues such as stained carpets or outdated air conditioning units, overall, the feedback was predominantly positive.

Cleanliness across the hotel receives praise, highlighting spotless rooms and well-maintained facilities. A few isolated negative experiences, like dirty carpets or sightings of cockroaches, were noted but did not overshadow the general consensus of a clean environment.

Staff at the hotel were commended for their helpfulness, friendliness and professionalism. The reception team, in particular, was lauded for their efficiency during check-in and check-out processes. Although there were a few mentions of less helpful or friendly staff, the prevailing sentiment was one of satisfaction with the service provided.

The hotel's free Wi-Fi service was a common point of criticism with many guests finding it slow and unreliable. This area seems to need significant improvement to meet guest expectations.

The gym, available 24/7, adds to the hotel's offerings, although some guests pointed out a lack of amenities and occasional faulty equipment. The overall ambiance and cleanliness of the gym were positively noted.

For families, the hotel offers a variety of amenities that enhance the experience, such as spacious rooms with separate beds for children and convenient room facilities like kettles and small fridges. The location and friendly staff also contribute to a family-friendly atmosphere.

Guest feedback on the beds was predominantly positive with many finding them very comfortable and conducive to a good night's sleep. A few found the beds too soft or uncomfortable, but these reviews were in the minority.

Overall, the IntercityHotel Frankfurt Airport delivers a satisfactory four-star experience with commendable value for money, especially for transit travelers prioritizing proximity to Frankfurt Airport.
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Categories
Family Friendly Hotel
This hotel is listed among family-friendly options. Its airport location offers convenience for traveling families, though specific family amenities are not detailed.

Business Hotel
While located in Frankfurt, its proximity to the airport and Frankfurt's business district makes it suitable for business travelers. IntercityHotel often provides convenient access to transportation and business facilities.

Hotel with Gym
Likely offers fitness amenities.

Dog Friendly Hotel

Accessible Hotel

4-Star Hotel

Room Types
Standard Double or Twin Room Non-smoking room with soundproofed windows and TV.

Business Double Room This air conditioned room features a spacious layout, a large work desk, a safe and a bathroom with bathrobe and slippers. As extra amenities a bottle of water and late check-out until 15:00 are offered.

Standard Plus Double or Twin Room Bright room with a minibar, cable TV and en suite bathroom. All rooms are situated facing the quiet courtyard or in the direction of the airport, which also isn't noisy.

Family room (2 adults + 2 children up to 12 years) The family room consists of two double rooms with connecting door. Both rooms have a separate bathroom

Standard Triple Room Featuring free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The quadruple room features air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels.

Standard Twin Room The twin room provides a seating area, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. This twin room is air-conditioned and features a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit offers 2 beds.

Standard Twin Room The twin room provides a seating area, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. The twin room offers air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 2 beds.

Guest Reviews
7.7
Good
Location
IntercityHotel Frankfurt Airport boasts an enviable location that is consistently praised by travelers for its proximity to Frankfurt Airport. Situated approximately 2 kilometers from Terminal 1 and around 5 to 10 minutes by shuttle or car from the airport, the hotel provides an ideal lodging choice for those with early morning departures, layovers or late-night arrivals.

Frequent and reliable shuttle services make the transition between the hotel and the airport terminals smooth with stops as close as directly in front of the hotel. This convenience is underscored by the hotel's excellent accessibility, be it by shuttle or by car, even though some guests noted occasional difficulties navigating construction zones in the vicinity.

Guests appreciate the hotel's location for its dual aspect of being extremely close to the airport while also offering a decently quiet environment, despite its proximity to the bustling terminals. The spotter point Zeppelinheim nearby and views of the runway add a unique charm, especially for aviation enthusiasts.

For those driving, the hotel's nearness to the highway makes it easily reachable and a practical choice for a quick stay. Additional amenities like clean, spacious rooms, friendly staff, a large outdoor seating area and nearby shopping and dining options further enhance the stay experience, emphasizing its excellent value for money.

While the connection to Frankfurt's city center might not be the most straightforward due to the industrial surroundings and construction work, the hotel's focus remains firmly on providing optimal service for airport-related stays, making it a top choice for transit travelers and those prioritizing proximity to Frankfurt Airport.

Breakfast
At the IntercityHotel Frankfurt Airport, guest reviews reflect a generally positive but mixed sentiment towards the breakfast experience. Many guests appreciated the wide selection and freshness of the breakfast offerings. Phrases like "rich breakfast buffet," "good selection," and "excellent quality" were common with specific compliments on the variety of cheeses, eggs, salami, jams, breads, fruits and beverages like coffee and teas. The breakfast was described as delicious, appetizing and very good with some guests finding it exceptional and great.

However, numerous reviews also highlighted concerns regarding the high price of the breakfast, frequently mentioned as costing upwards of 20 euros per person. Several guests felt that the cost did not match the quality and variety provided, describing the breakfast as overpriced or not worth the expense. Comments pointed out that the selection could have been more extensive and varied and a few guests mentioned experiences of modest, mass-produced food or a breakfast not being up to the standard of a four-star hotel.

While some found the price justified by the quality and abundance of the food, others felt the offering fell short, especially at the elevated cost. Notably, the hotel offers an Early Bird breakfast option and a small bar for guests who leave early with fresh croissants and coffee, which was appreciated by early travelers.

Overall, the breakfast received praise for its cleanliness and variety, but prospective guests should weigh the cost against their expectations and individual dining preferences.

Dinner
The dining experience at IntercityHotel Frankfurt Airport presents a mixed picture. On the positive side, guests can choose between a buffet or à la carte dining options with some finding the food to be delicious and freshly prepared. Many enjoyed meals in the bistro or the cozy bar, citing tasty dishes like burgers with fries and German beer and a varied buffet with good selections like pizza and cheese spaetzle.

However, there are notable areas of concern. A significant number of guests found the restaurant's menu to be limited and overpriced with some describing the food as mediocre or even poor. The buffet, in particular, often received criticism for being expensive with disappointing quality and inadequate replenishment of dishes. Service quality also emerges as an issue with reports of slow and limited staff detracting from the dining experience.

Overall, while some guests appreciated the friendliness of the staff and the selection available, the majority were dissatisfied with the cost-value ratio and the limited, often underwhelming menu choices. The restaurant's operating hours and late evening food availability were also points of contention, highlighting the need for more flexible dining options.

Rooms
IntercityHotel Frankfurt Airport's rooms have garnered a range of feedback from guests, mostly highlighting positive aspects. Many guests appreciated the spaciousness of the rooms, describing them as large and comfortable, perfect for both solo travelers and families with some rooms even featuring two bathrooms and two bedrooms. Cleanliness was another strong point with numerous reviews mentioning that the rooms were very clean, well-maintained and equipped with modern amenities such as a small refrigerator, tea and coffee stations and spacious showers.

The rooms were also noted for their quietness, an important feature given the hotel's proximity to the airport and highways. Soundproofing appeared effective, ensuring a peaceful stay. The decor and furnishings were frequently described as modern, cozy and tastefully done, adding to the overall comfort of the guests.

However, there were occasional issues noted in some reviews. A few guests pointed out cleanliness issues such as stains on carpets, mold in the bathrooms and outdated or noisy air conditioning units. Some rooms were reported to be smaller or less well-prepared than expected with specifics like a lack of toiletries or insufficient preparation for multiple guests.

Overall, the rooms at IntercityHotel Frankfurt Airport receive positive remarks for their spaciousness, cleanliness and quietness with some functional concerns that may need addressing.

Beds
At the IntercityHotel Frankfurt Airport, guest feedback regarding the beds is predominantly positive. Many found the beds to be very comfortable with some even describing them as heavenly and back-friendly. The mattresses received high praise, making for a restful sleep with one guest noting how well they slept like on a cloud thanks to the soft pillows. Additionally, the rooms featured quality bedding that was both clean and cozy. There were mentions of discomfort from a few guests who felt the beds were either too soft or not comfortable enough, but these were in the minority.

Rooms, in general, were commended for their comfort. A highlight for families was the availability of rooms with three proper beds, ensuring no one felt cramped. Despite some reports of worn-out bedding, the overall comfort of the sleeping arrangements was still rated highly. The quiet atmosphere of the hotel further augmented the comfort of the beds, contributing to a pleasant sleeping experience.

Cleanliness
IntercityHotel Frankfurt Airport presents a mixed picture when it comes to cleanliness. While many guests commend the hotel for its spotlessly clean facilities, neat and tidy rooms and a general sense of well-maintained accommodation, there are also scattered instances of dissatisfaction. Individuals specifically praised the clean rooms, comfortable and modern decor and the sufficient sizes of the accommodations. Many found the rooms to be clean and well-presented, appreciating the proximity to the airport.

However, some guests reported issues like stained carpets, dusty furniture and leftover dirt from previous guests, including some severe cases like cockroach sightings or forgotten underwear. It appears that while a significant portion of the hotel is kept in excellent condition, there are occasional lapses in housekeeping standards.

The positive reviews overwhelm these isolated negative experiences, highlighting the hotel's overall commitment to cleanliness. Friendly and attentive staff further enhance the experience, particularly in the breakfast room. This suggests a reliable level of service and a generally comfortable stay, marred only by sporadic housekeeping oversight. Ultimately, visitors to the IntercityHotel Frankfurt Airport can expect a generally clean and pleasant environment with some areas for potential improvement.

Staff
The reviews for the staff at IntercityHotel Frankfurt Airport are overwhelmingly positive. Guests frequently described the staff as very helpful, approachable and accommodating. Numerous mentions highlight their friendliness, professionalism and competence, both at the reception and within the restaurant areas. The reception team, in particular, received commendations for making the check-in and check-out processes quick and efficient. Staff members were noted for their problem-solving skills and ability to manage any issues effectively. Various staff members, including bartenders and shuttle drivers, were recognized for going above and beyond to ensure guests had a pleasant experience.

However, a few reviews indicated inconsistencies with some staff appearing grumpy, unfriendly or less helpful. Despite these occasional negative remarks, the general consensus acknowledges that the staff's attitude and service contribute significantly to a welcoming environment. The professional and courteous behavior of the team, along with their multilingual capabilities, eliminates language barriers and further enhances guest satisfaction. Overall, the staff at IntercityHotel Frankfurt Airport is celebrated for their dedication to providing outstanding service, creating a positive and memorable stay for most guests.

Wi-Fi
The Wi-Fi at IntercityHotel Frankfurt Airport appears to be somewhat lacking according to several guest reviews. Although some guests appreciated that the Wi-Fi was free, many found the connection slow, unstable and often unusable in their rooms. There were numerous mentions of poor internet quality, including complaints about the internet service dropping and inconsistent performance. A few guests noted that no information was provided about Wi-Fi access during check-in, adding to their frustration. While some praised the Wi-Fi quality, the majority highlighted the need for significant improvement in terms of speed and reliability. Overall, it seems the internet service at the hotel needs attention to meet guest expectations.

Gym
The gym at IntercityHotel Frankfurt Airport offers a mix of positive attributes and areas for improvement according to guest reviews. Many guests have praised the gym for being available 24/7, which makes it convenient for travelers with varying schedules. The fitness area, although described as not very large and with limited equipment, still receives commendations for its overall ambiance and facilities. The inclusion of a fitness studio and sauna is appreciated, contributing to a more comprehensive wellness offering.

Cleanliness is noted positively with spacious and well-maintained rooms complementing the gym experience. Language is not a barrier here, as staff members are proficient in French, Dutch and English. However, some guests did highlight issues such as the lack of basic amenities like paper towels, drinks and disinfectants in the fitness room and some defective machines also detract from the overall experience. Despite these setbacks, many find the gym experience satisfactory and a good addition to the hotel's offerings.

The gym’s proximity to the airport and the efficiency of the shuttle service add to its convenience, making it an attractive option for travelers looking to stay active during their trip. Although there is room for improvement, especially with equipment variety and maintenance, the gym at IntercityHotel Frankfurt Airport is generally well-received by its guests.

Family
The 'IntercityHotel Frankfurt Airport' is a superb choice for families, offering a range of amenities and facilities that make it ideal for guests traveling with children. The hotel staff has received praise for their friendliness, contributing to a welcoming atmosphere. The rooms stand out for their spaciousness and comfort with many guests highlighting the family rooms which often include two connected rooms—perfect for larger families.

Children particularly enjoy the breakfast and parents appreciate the convenience of well-equipped rooms featuring kettles, small fridges and separate beds for infants. The availability of free child beds and cozy room setups add to the family-friendly environment.

Strategically located close to the airport, the hotel is easily accessible for travelers and the airport views can be an exciting feature for kids. While some families noted higher costs when accommodating more members, the overall value and suitability for families make it a recommended option.

4 Star
The IntercityHotel Frankfurt Airport provides a satisfactory experience overall with maintenance and cleanliness consistently praised. Many guests find the room quality and four-star accommodations to be comfortable and spacious, aligning with the hotel's rating. The price-performance ratio is generally considered good, offering excellent value for the money. The hotel’s facilities, including a comfortable patisserie, are well-maintained and meet guests' expectations for a four-star establishment.

However, some reviewers feel the hotel does not fully live up to its four-star status, citing elements like a moderate breakfast and a limited food menu as areas for improvement. Despite these critiques, the majority of guests still find it great for transit stays and describe their overall experience as very satisfactory. The hotel’s offering of accommodations and services is seen as deserving of its rating, making it a commendable choice for travelers seeking consistent quality.

Business
IntercityHotel Frankfurt Airport emerges as an ideal spot for business travelers, particularly those requiring swift access to the airport. The hotel boasts a well-equipped business center, large conference areas and excellent meeting facilities, making it a great venue for conferences and business meetings. Guests have noted its clean, comfortable and modern rooms, which are conducive to productive stays.

The hotel staff receives high praise for being extraordinarily helpful, attentive and available around the clock. Professional customer service, efficient shuttle services and functional amenities contribute to the hotel's strong reputation among business travelers. Additionally, the conference rooms are well air-conditioned, ensuring a pleasant conference experience.

Affordability is another positive aspect, as several guests found the price-performance ratio to be good. Quick and efficient check-in and check-out processes further enhance the convenience for busy professionals.

However, there are a few limitations. The hotel's culinary options are somewhat limited and guests found drink prices to be quite expensive. Despite these minor drawbacks, the functional and practical nature of the hotel make it a top recommendation for business travelers, whether for a short stay or for catching a flight.

Accessible
IntercityHotel Frankfurt Airport provides a generally accessible experience for guests with disabilities, though opinions on its accessibility are mixed. Many have noted that the hotel features wide corridors and accessible facilities, making it easier for those who require additional space or assistance. The hotel is conveniently close to the airport and the shuttle service is frequently used, though the extra charge has been mentioned.

Despite these aspects, several reviews indicate that the location itself poses challenges. The hotel is described as being in a remote, island-like state and difficult to find, even with navigation systems, especially during construction periods. Public transport access is lacking and some guests found the journey to the hotel convoluted and complicated.

The ease of checking in and the positive aspects of airport proximity are highlighted. Still, the consensus seems to be that while the hotel itself is equipped to handle disability needs, reaching it can be a cumbersome process.

Dog Friendly
IntercityHotel Frankfurt Airport offers a welcoming experience for guests traveling with dogs. This dog-friendly hotel ensures a comfortable stay with sound-proof rooms, particularly advantageous around New Year's Eve for dogs that are sensitive to fireworks. The thoughtful amenities for pets include a special welcome package featuring a message, high-quality treats, poop bags and a new toy, ensuring a warm reception for furry companions.

The hotel provides designated pet-friendly rooms, along with available pet bowls and beds, making it a convenient place for those traveling with pets. Despite the general pet-friendly policy, dogs are not allowed in the breakfast area or restaurants. Additionally, the location includes dog-friendly amenities in the surrounding area and is just two minutes away from a dog boarding facility, making it a well-rounded option for pet owners.


No, IntercityHotel Frankfurt Airport doesn't have any pool.

No, a spa isn't available at IntercityHotel Frankfurt Airport.

Yes, IntercityHotel Frankfurt Airport welcomes dogs.

No, parking facilities aren't available at IntercityHotel Frankfurt Airport.

Yes, IntercityHotel Frankfurt Airport has a gym.

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